Using ServiceNow Otto for Mobile

concept brazil Updated Sep 10, 2026 1 min read using-now-assist-mobile.md

Use ServiceNow Otto® for Mobile to enhance the mobile user experience.

Generate work order resolution notes on mobile
Generate resolution notes in your Mobile app that summarize your work order task record.
Using standard chat on mobile
Standard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.
Using enhanced chat on mobile
Enhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.
Using Now Assist web search on mobile
Web search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.
Generate a record summary on mobile
Generate a summary of a record in your Now mobile app using Now Assist.
Using the prominent action button
Use the prominent action button to quickly access your Now Assist agent chat no matter where you are in the app.
Using Voice Input for mobile
The Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.
Using People Genius results on mobile
Search for people in your organization and view their profiles by entering their name into your search bar.
Using Mobile AI Voice Agent
Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.

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---
title: Using ServiceNow Otto for Mobile
description: Use ServiceNow Otto for Mobile to enhance the mobile user experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/using-now-assist-mobile.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Mobile, Mobile Platform]
---

# Using ServiceNow Otto for Mobile

Use ServiceNow Otto® for Mobile to enhance the mobile user experience.

-   **[Generate work order resolution notes on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/generate-work-order-res-notes.md)**  
Generate resolution notes in your Mobile app that summarize your work order task record.
-   **[Using standard chat on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-standard-chat-mobile.md)**  
Standard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.
-   **[Using enhanced chat on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-enhanced-chat-mobile.md)**  
Enhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.
-   **[Using Now Assist web search on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-na-web-search-mobile.md)**  
Web search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.
-   **[Generate a record summary on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/generate-a-record-summary-on-mobile.md)**  
Generate a summary of a record in your Now mobile app using Now Assist.
-   **[Using the prominent action button](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-prominent-action-button.md)**  
Use the prominent action button to quickly access your Now Assist agent chat no matter where you are in the app.
-   **[Using Voice Input for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/na-using-voice-to-text.md)**  
The Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.
-   **[Using People Genius results on mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-people-genius-results.md)**  
Search for people in your organization and view their profiles by entering their name into your search bar.
-   **[Using Mobile AI Voice Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-mobile-ai-voice-agent.md)**  
Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.