Assign OT admin roles with ServiceNow Otto for Setup

task brazil Updated Sep 10, 2026 1 min read assign-ot-admin-roles-sn-otto-setup-ot.md
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Create users and assign the necessary Operational Technology (OT) admin roles to users managing configuration and operational control.

Before you begin

Role required: admin

Procedure

  1. Access the Admin Home by logging in to your instance or navigating to All > Admin Center > Admin Home.

  2. Locate and select the Operational Technology card.

  3. In the Configure your product section, select Configure to open the configuration console.

  4. In the Operational Data section, expand the Role Assignment module and select Assign Admins.

  5. In the User field, search for and select the admin user to assign an OT admin role to.

  6. In the Roles field, select one or more admin roles as needed.

    The Implementation Agent (sn_ia_config.ia_user) role and at least one admin role are required to complete this step.

  7. Select Assign roles.

    Any roles already assigned to the selected user are skipped.

  8. When you're finished assigning admin roles, select Mark as configured.

Result

If all role assignments are successful, you see a Roles assigned successfully alert.

If there are errors during the role assignment process, you will see an alert. For more information about error causes and alerts for OT Setup, see Role assignment alerts for Operational Technology Setup.

Parent Topic:Use Operational Technology Setup

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