Industrial Process Manager

Assign roles to your users so that you can control their access to the features, capabilities, and data in the Industrial Process Manager application.

Assign the user criteria to a site to define which users can edit the equipment model entities that belong to the selected site.

Assign the user criteria to a site to define which users can read or view the equipment model entities that belong to the selected site.

Create one or more maintenance schedules for an equipment model entity, edit an existing schedule, or delete schedules with the Industrial Process Manager application.

Attach an existing schedule to an equipment model entity with the Industrial Process Manager application. Attaching a schedule to an equipment model entity applies the schedule and its entries to that entity.

Automate mapping of Operational Technology (OT) devices to the production process using the Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature.​

An Operational Technology (OT) Amazing admin can trigger automated mapping of all OT devices to the appropriate ISA equipment model entity.

Perform on-demand mapping of an OT device to the ISA equipment model entity for the sites that you have access to.

Use the bulk edit feature to update the Operational Technology Vulnerability Response (OT VR) assignment group field in multiple site records at once.

Before getting started with the Industrial Process Manager, here are some common terminology and acronyms.

Several types of components may be installed with activation of the Industrial Process Manager application, including user roles.

Several types of automated mapping components will be installed with activation of the Industrial Process Manager when Operational Technology Manager is also active, including tables, system properties, and scheduled flows.

Configure the Industrial Process Manager application so that you can create the Equipment Model data foundation that is required for the ServiceNow Operational Technology solution.

Create an OT subnet mapping to associate with an equipment model entity.

Add a child schedule to an existing equipment model entity schedule with the Industrial Process Manager application. When you make adjustments to the child schedule, it also applies to the parent schedule. For example, you might want to extend the scheduled time on a particular day or remove the holidays from a schedule.

Create an entity for a equipment model. You do this task when you want to manually create a equipment model entity directly in the ServiceNow AI Platform rather than import the equipment model data from an external source.

Create an equipment model entity schedule with the Industrial Process Manager application. With these schedules, you can easily maintain multiple equipment model entities.

Create and assign hierarchical levels for your equipment model template to control how equipment is sorted and organized.

Create granular level types within each equipment model template level that you created. The granular level types that you create within that level describe the type of production processes within it.

Create an equipment model template record that identifies and describes the use of the template. After you create an equipment model template, you can create hierarchical levels and types for it.

When no locations exist, generate a complete location hierarchy for an ISA equipment model entity tree to establish location references that match the ISA hierarchy.

Create a schedule entry for an existing equipment model entity schedule in the Industrial Process Manager application. You can create more than one entry for a schedule. Schedule entries include multiple maintenance tasks for one equipment model entity.

Create an Operational Technology (OT) discovered subnet to use during OT subnet mapping to help identify OT devices and assign them to the correct equipment model entity.

Assign or remove non-administrator access to equipment model sites. You can create the user criteria to determine whether certain users can access the equipment model entities for specific sites.

Create templates that you can assign to the equipment model entities that you created in the ServiceNow AI Platform. You can use these templates to characterize an equipment model or structure the data that describes your physical industrial facility by grouping similar types of equipment model entities.

Detach an existing schedule from an equipment model entity with the Industrial Process Manager application. If a schedule no longer applies to an equipment model entity, you can easily remove it so that it doesn't show up for that entity.

Create equipment model templates to characterize equipment models or organize data by grouping similar entities.

Review and update details for imported equipment models to verify accuracy. You can also manually create an equipment model entity and add details to it.

Learn more about the common terminology, acronyms, and ISA-95 Equipment Model industry standard used in the Industrial Process Manager.

Favorite a child equipment model entity in the Equipment Model Manager of the Industrial Workspace so that you can access a tailored view of your favorites while working.

Filter how equipment model entities appear in the Equipment Model Manager on the Industrial Workspace using a system property. Filtering equipment model entities can help you organize the data shown on the Industrial Workspace.

After you enter the equipment model data into your Microsoft Excel spreadsheet, import it into the ServiceNow AI Platform by using the data source and scheduled import.

The scheduled import function enables you to import your existing equipment model data from a populated Microsoft Excel flat-file spreadsheet. You can use it to import your ISA-95 Equipment Model data to the Configuration Management Database (CMDB).

Use the Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow Operational Technology solution. The Industrial Process Manager enables you to create your own version of the equipment models in each of your sites.

If you have the required entitlement and the Administrator [admin] role, you can install the Industrial Process Manager application and the related plugins.

The ISA-95 equipment model is an industry standard for organizing industrial facilities and their production equipment. Use it to define hierarchical equipment structures with distinct levels and type options at each level.

Enable the system properties for the ISA Equipment Model as needed.

You can manage an equipment model entity schedule with the Industrial Process Manager application. By using a schedule, you can track several maintenance tasks for one equipment model entity.

In the Industrial Workspace, you can review and manage ISA-95 equipment model data in the Equipment Model Manager. Review imported equipment model data or manually create an equipment model.

After you install the application and related plugins, you can use the Industrial Workspace Admin application menu to access the related Operational Technology Manager, Industrial Process Manager, Operational Technology Incident Management, Operational Technology Vulnerability Response, Operational Technology Change Management, Operational Technology Knowledge Management, and Operational Technology Request Management functions.

Reference topics provide additional information about the Industrial Process Manager application.

Use the Industrial Process Manager guided setup to automatically map OT devices to the ISA equipment model entity.

An OT admin can trigger automated mapping of all OT devices within a selected subnet.

Review, create, and map downstream production processes for the selected equipment model entity.

Map Operational Technology (OT) devices to equipment model entities from the Equipment Model Manager in the Industrial Workspace.

Use the upstream process to review upstream production processes for the selected equipment model entity. You can also create and map a new upstream production process for the equipment model entity.

When you upgrade to version 1.0.12 of the ISA Equipment Model, the migration from site user access to user criteria and groups begins automatically.

Modify the predefined filters for the ISA Equipment Model application as needed for your organization.

Find more information about the Network Intrusion Detection System (NIDS) extension class, OT extension classes, and related applications.

Create and populate a Microsoft Excel spreadsheet with your existing ISA equipment model data. Positioning your existing data in the correct columns is crucial to the success of your upload.

Industrial Process Manager application uses predefined filters so that you can view the equipment model dependency maps by selecting the available UI actions in the Industrial Workspace.

Configure the OT device mapping flow to automatically map OT devices to sites and equipment model entities.

Search for an equipment model entity in the Industrial Workspace so that you can find the entity more quickly and efficiently.

The site and location attributes have different uses for Operational Technology (OT).

An Amazing Admin can view and configure the system properties that support the OT subnet mapping feature.

Update the entity name or parent fields in an equipment model entity record as needed to help keep your equipment model information up to date.

You can use the User Criteria form to determine whether certain users can access the equipment model entities for specific sites.

After you complete all required set up tasks, including importing equipment models, you can use the Operational Technology Manager and Industrial Process Manager functions on the Industrial Workspace Admin menu. These functions include the Equipment Model Manager and the Industrial Workspace.

View a list of all the Operational Technology (OT) devices that are mapped to an equipment model entity.

View and edit all of the Operational Technology (OT) related system properties for different applications.

Review the child entities that are associated with the selected equipment model entity. You can review the relationships of the associated entities that are subordinate to a higher-level entity.

View the graphical representation of the hierarchical structure of the selected equipment model entity and its relationship with other entities and devices in the production process.

View the graphical representation of the selected equipment model entity and its relationship to other Operational Technology (OT) devices in the production process.

Use OT devices to review the OT devices that are associated with the selected equipment model entity and its child entities. You can also select and associate other OT devices to the selected equipment model entity.

View your Operational Technology (OT) devices by managed network on the ServiceNow AI Platform.

View the list of Operational Technology (OT) devices that aren't assigned to a site.

View all mapped OT subnets assigned to an equipment model entity.

View a schedule for an existing equipment model entity in the Industrial Process Manager application.

View a list of Operational Technology (OT) devices with IP addresses that aren't mapped to any equipment model entity.

View a graphical representation of the hierarchical structure of the selected equipment model entity, and its relationships to other entities in the production process.

The Industrial Process Manager includes an automated flow for the automated mapping feature.