Operational Technology Change Management

Learn about the Advanced Operational Technology (OT) Change Model playbook stages that an OT change with approvals must go through until it’s completed.

Assign roles to your users so that you can control their access to the features, capabilities, and data in the Operational Technology Change Management application.

Learn about the Basic Operational Technology (OT) Change Model playbook stages that an OT change without approvals must go through until it’s completed.

Use email notifications to alert users when an Operational Technology (OT) change request or a change task is updated.

Several types of components may be installed with activation of the Operational Technology Change Management (sn_ot_chg_mgmt) application, including the user roles.

Configure the Operational Technology Change Management application so that you can create the data foundation for the ServiceNow Operational Technology (OT) solution.

Create an Operational Technology (OT) change request from an OT incident record. By creating a change request directly from an incident record, the data is automatically mapped to the new change request from the incident record.

Create an Operational Technology (OT) change request from an OT remediation task. Creating a change request from a remediation task automatically populates the information in your change request record, such as the Site and the OT Device fields.

Create an Operational Technology (OT) change request from an OT device record. Creating a change request from a device record automatically populates the information in your change request record, such as the site or business service and the OT Device field.

Create an Operational Technology (OT) change request to report a change in your site.

Create a change task to fulfill an Operational Technology (OT) change request. Change tasks help to capture all the tasks that need to take place during a change request.

Add or remove the related Operational Technology (OT) devices and equipment model entities directly from an OT change record. You can track the relationship between the change request and its affected items.

Learn more about the Operational Technology Change Management application.

You can install the Operational Technology Change Management application (sn_ot_chg_mgmt) if you have the admin role.

Reference topics provide additional information about the Operational Technology Change Management application.

The ServiceNow Operational Technology Change Management application enables your organization to implement changes to Operational Technology (OT) devices and production processes.

The Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology (OT) devices or industrial equipment configurations. These changes include any optimizations, alterations in the production process, or vulnerability fixes.

The Operational Technology (OT) change approval lets reviewers approve your requested changes and suggest improvements as necessary.

By categorizing the Operational Technology (OT) change requests, you can group and narrow the search for specific OT change requests. Categories also help stakeholders know what the change is about.

Find more information about the OT extension classes and related applications.

Add a group member, or approver, manually to your approval group to review your Operational Technology (OT) change request.

Select an Operational Technology (OT) change model to begin fulfilling your change requests depending on the needs of your organization.

After you complete all required set-up tasks for the Operational Technology Change Management application, you can begin managing Operational Technology (OT) change requests.

You can view, create, or edit the change requests that belong to your site or other sites by using the Operational Technology Change Management application. By viewing the change requests from other sites, you can implement similar changes at your site.

Depending on your Operational Technology (OT) change role and site role, you can view, create, or edit the change model record for your site or other sites.