Add an opportunity associated contact

task brazil Updated Sep 10, 2026 1 min read add-opportunity-associated-contact.md
Raw file servicenow.com

Create opportunity for associated contacts to identify each contact’s role when multiple stakeholders are involved.

Before you begin

Role required: opportunity_writer

Procedure

  1. Navigate to List view [Omitted image "list-outline-24.svg"] Alt text: and select Opportunity - All.

  2. From the Opportunity List window, select the opportunity you want to work with and select the Contacts tab.

  3. Select New to associate a contact from Account hierarchy or select an existing contact to make changes.

    Note:

    Applicable only for Account-based opportunities and not consumer-based opportunities.

  4. Fill in the fields in the Opportunity Associated Contact form.

Fields

Descriptions

Opportunity

The opportunity number.

Contact

Name of the customer contact.

Opportunity Role

Role assigned to an opportunity associated contact. Following contact roles (Related party types) are shipped by default:- Business user

  • Decision maker
  • Economic buyer
  • Evaluator
  • Executive sponsor
  • Influence However, more roles can be configured.

Account

Account of the contact.

Primary

Primary opportunity role.

Notes

Enter work notes for reference.

5. Select **Save**.
The Opportunity Associated Contact information is added to the main opportunity.

Related topics

Configuring Opportunity Management

Opportunity Management

Search documentation
Search document titles and file paths on the brazil branch