Add a unit of measure to a product offering

task brazil Updated Sep 10, 2026 2 min read som-product-config-add-unit-of-measure.md
Raw file servicenow.com

Add a unit of measure (UOM) to a product offering in Sales Customer Relationship Management.

Before you begin

Role required: sn_prd_pm.product_catalog_admin and sn_prd_pm.product_catalog_manager

Procedure

  1. In the CRM Workspace, select the List view.

  2. Navigate to Offerings > Product Offerings and select the product offering that you’re working with from the list.

  3. Select the Units of Measures tab.

  4. Select New.

  5. On the form, fill in the fields.

    Field Description
    Product offering Name of the selected product offering.
    Unit of measure Option for selecting an existing unit of measure or select New to add a new unit of measure.
    Default Option indicating the selected UOM is the default.
    Active Option indicating the selected UOM is active.
  6. Select Save.

What to do next

Related topics

Using product catalogs

Product Catalog Management

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