Platform Performance

The Application Usage Overview dashboard displays reports on the use of ServiceNow applications on your instance.

A description of the options available in the condition builder for the Application Quota Rule form.

A description of the fields on the Application Quota Rule form.

You can set a limit on the number of events or jobs that can run in an application's scope within a specified time. Limiting the number of events or jobs running at the same time can help optimize bandwidth usage.

The system logs canceled transactions to a table in addition to the transaction log.

Enable data compression through your web browser to avoid slow performance on pages with large data sets.

Various transaction quota rules are available in the base system.

An example of system log messages for transactions.

The algorithm transforms import sets from their staging table into their final destination.

The instance tracks the performance of individual threads, which administrators can view in the transaction log.

A response time indicator (clock) appears at the end of many forms and lists.

The instance automatically logs the vital statistics of every transaction that it processes, and that information is available to you as an administrator. Reviewing transaction logs can help identify latency and performance issues.

Transaction quotas allow you to define a quota policy for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation.

Configure browser settings, transaction and application quotas, and operational toggles options to optimize performance. Optimizing ServiceNow AI Platform performance supports a smooth a responsive user experience.

Use the Index Suggestion Engine (ISE) to schedule an index suggestion for creation.

Create operation toggle levels so that you can define the threshold limits that your application can function within.

Create an operational toggle to maintain system run levels that throttle the application operation. Operational toggles enhance your users' experience by tailoring resource consumption to system run levels.

Create run level toggle mapping so that you can associate the system run level to the toggle level.

Create a call chain register to record call chain information for a problematic (or slow) transaction during the next occurrence of that URL. You specify that the next occurrence of the transaction URL should be persisted with all of its call chain information.

You can drop an index for a slow query when the index isn’t used by the database or doesn’t improve query performance. You can drop the index immediately or schedule the drop for a later time.

The ServiceNow AI Platform provides configurations, monitoring, and diagnostics that administrators can use to support optimized system performance.

You can export an index suggestion from a production instance to a non-production instance for creation, evaluation, and testing before implementing the index on your production instance.

Use the Index Suggestion Engine (ISE) to generate an index suggestion for a slow query. The ISE analyzes slow queries and provides index recommendations to improve execution time when possible.

Learn the techniques that can be used to improve form response times. If you notice latency or slow response times on forms, using these techniques can help improve performance.

A description of the fields in the index suggestion form.

The Index Suggestion Engine (ISE) can generate an index suggestion for a selected slow query. When you request an index suggestion for a slow query, the ISE analyzes the query and recommends an index that can improve the query execution time.

Minimize actions that purge and rebuild the instance cache during core business hours to avoid performance degradation during peak hours.

The ServiceNow AI Platform includes tools that administrators can use to monitor platform performance. Monitoring platform performance enables administrators to proactively identify and solve issues.

A description of the fields in the Operational Toggle Level form.

A description of the fields in the Operational Toggles form.

You can control how much bandwidth an application uses on your system by mapping system run levels to operational toggles. An excessive bandwidth could impact your system performance and your users' experience.

Monitoring and optimizing ServiceNow AI Platform performance is an important part of maintaining your instance. Optimizing platform performance supports a smooth and consistent user experience, and enhances the platform's scalability and reliability.

Reference topics provide additional information about the forms that you use to manage performance for the ServiceNow AI Platform.

A description of the fields in the query record form.

You can use the following methods of the jvar_transaction variable to add information to the cancellation message.

An administrator can add a system property to specify how often application quota rules are evaluated.

An administrator can add the following system properties to manage transaction quotas.

If platform performance issues are identified, administrators can resolve problems and improve performance.

Identifying and resolving slow queries is an important aspect of improving platform performance. The ServiceNow AI Platform generates index suggestions to help resolve slow queries.

You can review index suggestions and indexes created by the Index Suggestion Engine (ISE). The ISE provides three main views of index suggestions as they move through their life cycle: index suggestions in review, index in progress, and index done.

Use Transaction Call Chains to review the resulting call chain for a selected transaction. You can use the information in Transaction Call Chains can help debug performance issues.

A description of the fields in the Run Level Toggle Mapping form.

The ServiceNow Store Usage Overview dashboard displays reports on the use of ServiceNow Store applications on your instance.

Configure an application quota rule to limit the number of events or jobs that can run in an application's scope within a specified time.

Transaction quota rules allow you to define a quota policy for different types of transactions.

A connection test can indicate the connection speed between your computer and your instance. A connection speed test (/connection_test.do) is available as a UI page.

You can enable the logging of transaction quota debugging information by enabling the system property.

The Quota Manager uses a UI page to control the contents of the transaction cancellation message.

Administrators can use slow query logs to gain insight into how queries are affecting platform performance. The Slow Queries log aggregates data for similar queries. Use slow query data to evaluate the need for new indexes, changes to existing indexes, or changes to frequent queries.

The Quota Manager logs each canceled transaction as a warning message in the system log.

Administrators can view active transactions and kill long-running transactions.

After the Index Suggestion Engine (ISE) generates an index suggestion for a slow query, you can test the index to see if it improves execution time. If you're evaluating an index suggestion on a non-production instance, you can run this test after creating the index to get immediate results on index performance.

A description of the fields in the Transaction Call Chain form.

A description of the fields in the Transaction Call Chain Register form.

Identify and debug the root causes for a problematic transaction by recording, and then reviewing, its call chain. A call chain consists shows the ordered series of scripts executed during the life cycle of a transaction.

You can cancel transactions that take longer than expected to load. Canceling long-running transactions can help prevent excessive resource consumption.

A description of the options available in the condition builder for the Transaction Quota Rule form.

A description of the fields on the Transaction Quota Rule form.

You can track application usage on your instance through the Application Usage Overview and the ServiceNow Store Usage overview dashboards.