Configure a transaction quota rule

task brazil Updated Sep 10, 2026 1 min read t_ConfigureATransactionQuotaRule.md

Raw file servicenow.com

Transaction quota rules allow you to define a quota policy for different types of transactions.

Before you begin

Role required: admin

About this task

Transaction quota rules allow you to specify the following conditions.

The conditions under which the policy applies.
The order in which transaction quotas apply.
The maximum duration of a transaction before the quota manager cancels it.

Before setting transaction quotas, navigate to All > User Administration > Active Transactions to review the normal transaction activities for your instance. You can view and terminate long-running transactions if necessary. Over time, you can determine the normal transaction load for your instance and set your quotas to match these norms.

Warning: Setting transaction quotas too low can severely impact your users and prevent normal instance operations. Test your transaction quotas rigorously before implementing them in production.

Procedure

If necessary, activate the Transaction Quotas plugin.

To verify whether the Transaction Quotas plugin is already active, navigate to Admin > Application Manager and search for Transaction Quotas in Application Manager. If the plugin is included in the Installed tab, it is already activated.
Navigate to All > System Definition > Quota Rules.
Click New.
On the Transaction Quota Rule form, fill in the fields.

For a description of the field values, see Transaction quota rule form.
Set a condition to specify when the transaction quota should take effect.

The transaction quota rule condition builder displays conditions that are only applicable to transactions. For a description of the condition builder options, see Transaction quota rule condition builder.
Select Submit.

Parent Topic:Maintaining and monitoring the ServiceNow AI Platform

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---
title: Configure a transaction quota rule
description: Transaction quota rules allow you to define a quota policy for different types of transactions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/platform-performance/t\_ConfigureATransactionQuotaRule.html
release: brazil
product: Platform Performance
classification: platform-performance
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Transaction quotas, Configure, Platform performance, Maintain and monitor, Administer the ServiceNow AI Platform]
---

# Configure a transaction quota rule

Transaction quota rules allow you to define a quota policy for different types of transactions.

## Before you begin

Role required: admin

## About this task

Transaction quota rules allow you to specify the following conditions.

- The conditions under which the policy applies.
- The order in which transaction quotas apply.
- The maximum duration of a transaction before the quota manager cancels it.

Before setting transaction quotas, navigate to **All** &gt; **User Administration** &gt; **Active Transactions** to review the normal transaction activities for your instance. You can [view and terminate long-running transactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/platform-performance/t_ViewAndKillAnActiveTransaction.md) if necessary. Over time, you can determine the normal transaction load for your instance and set your quotas to match these norms.

**Warning:** Setting transaction quotas too low can severely impact your users and prevent normal instance operations. Test your transaction quotas rigorously before implementing them in production.

## Procedure

1. If necessary, activate the Transaction Quotas plugin.

To verify whether the Transaction Quotas plugin is already active, navigate to **Admin** &gt; **Application Manager** and search for Transaction Quotas in Application Manager. If the plugin is included in the **Installed** tab, it is already activated.

2. Navigate to **All** &gt; **System Definition** &gt; **Quota Rules**.

3. Click **New**.

4. On the Transaction Quota Rule form, fill in the fields.

For a description of the field values, see [Transaction quota rule form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/platform-performance/transaction-quota-rule-form.md).

5. Set a condition to specify when the transaction quota should take effect.

The transaction quota rule condition builder displays conditions that are only applicable to transactions. For a description of the condition builder options, see [Transaction quota rule condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/platform-performance/transaction-quota-condition-builder.md).

6. Select **Submit**.

**Parent Topic:**[Maintaining and monitoring the ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/maintain-monitor-now-platform.md)

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