Log in Metrics

concept brazil Updated Sep 10, 2026 1 min read login-metrics.md
Raw file servicenow.com

Log in Metrics displays the log in trends on the ServiceNow.

Log in Metrics on the MFA Dashboard are as follows:

Multi-factor Authentication (MFA) factors used

Classification of MFA factors used during the username-password based login.

[Omitted image "mfa-dashboard-mfa-factors.png"] Alt text: MFA factors used

User-password logins without Multi-factor Authentication (MFA)

The percentage of username-password based log ins without Multi-factor authentication. This metric provides an insight on the adoption of MFA over a period of time.

[Omitted image "mfa-dashboard-logins-without-mfa.png"] Alt text: User-password based log ins without MFA

Note: Ideally, the score should gradually decrease and should be zero over a period of time (Refreshed once a day to collect records for a day before).

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