View Customer Actions

task brazil Updated Nov 6, 2026 1 min read view-activity-of-critical-updates.md
Raw file servicenow.com

See details of all of the activity related to your Customer Actions.

Before you begin

Role required: admin

About this task

The activities will be listed from newest to oldest so that you can analyze the most recent activity first. Each update to an activity is timestamped, and you can use search and filter to query for specific information.

Procedure

  1. Navigate to the Customer Actions app within Security Center.

  2. Navigate to the Updates label of Customer Actions.

  3. Click a state, and then select a Customer Action from that state.

    In the example below, the Complete state is selected and then the Customer Action for End of Support: GlideEncrypter API is selected.

    [Omitted image "critical-updates-complete-state.png"] Alt text: different states of Customer Actions

  4. View the activity of your Customer Action.

    [Omitted image "critical-updates-activity.png"] Alt text: Customer Action activities

    All of the activity related to a Customer Action is automatically recorded. In addition, you have the ability to add additional comments to activities.

Parent Topic:Customer Actions

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