Configure Dynamic Guidance

task brazil Updated Sep 10, 2026 1 min read dynamic-guidance-configure.md

Raw file servicenow.com

Enable Dynamic Guidance for users who need access to it in the Help Center and Now Assist panel.

Before you begin

Role required: sn_dyn_guidance_admin and sn_nowassist_admin.nsa_admin

Note:

By default, Dynamic Guidance as a skill is active for applicable users but not accessible. The admin (with role sn_dyn_guidance_admin) must assign sn_dyn_guidance_user role to users who can access Dynamic Guidance.
When sn_dyn_guidance_user role is assigned, it includes the genai_admin role.

Note: The genai_admin role does not grant administrative privileges.

Procedure

Log in to the relevant instance.
Navigate to ServiceNow Otto Admin.
Select Platform > Other under ServiceNow Otto Skills.
Search for Dynamic guidance and select Activate skills.
- Dynamic Guidance is enabled on Help Center.
- External Content Connectors (XCC) ServiceNow Docs plugin is automatically installed as a dependency. This verifies that the XCC infrastructure for documentation search is available.

What to do next

Configure external content connectors to integrate with Dynamic Guidance. See External content connector in Dynamic Guidance.
Link Dynamic Guidance to additional documentation sources. See Adding custom sources.

49 lines · 2.1 KB Wrap lines

---
title: Configure Dynamic Guidance
description: Enable Dynamic Guidance for users who need access to it in the Help Center and Now Assist panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/adoption-services/dynamic-guidance-configure.html
release: brazil
product: Adoption Services
classification: adoption-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dynamic Guidance, Adoption services, Configure user experiences]
---

# Configure Dynamic Guidance

Enable Dynamic Guidance for users who need access to it in the Help Center and Now Assist panel.

## Before you begin

Role required: sn\_dyn\_guidance\_admin and sn\_nowassist\_admin.nsa\_admin

**Note:**

- By default, Dynamic Guidance as a skill is active for applicable users but not accessible. The admin \(with role sn\_dyn\_guidance\_admin\) must assign sn\_dyn\_guidance\_user role to users who can access Dynamic Guidance.
- When sn\_dyn\_guidance\_user role is assigned, it includes the genai\_admin role.

**Note:** The genai\_admin role does not grant administrative privileges.

## Procedure

1. Log in to the relevant instance.

2. Navigate to **ServiceNow Otto Admin**.

3. Select **Platform** &gt; **Other** under ServiceNow Otto Skills.

4. Search for **Dynamic guidance** and select **Activate skills**.

- Dynamic Guidance is enabled on Help Center.
- External Content Connectors \(XCC\) ServiceNow Docs plugin is automatically installed as a dependency. This verifies that the XCC infrastructure for documentation search is available.

## What to do next

- Configure external content connectors to integrate with Dynamic Guidance. See [External content connector in Dynamic Guidance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/adoption-services/external-content-connector-in-dynamic-guidance.md).
- Link Dynamic Guidance to additional documentation sources. See [Adding custom sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/adoption-services/adding-custom-sources.md).