KB View 2 widget
The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
The KB View 2 widget displays each knowledge category as a card. Click a card to access the articles within that category.
[Omitted image "WidgetKBView2.png"] Alt text: KB View 2 widget with KB articles displayed in tiles rather than a list
Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to Knowledge > Administration > Knowledge bases, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category.
The knowledge base that a portal uses is determined in the portal form. For more information on associating your portal with a knowledge base, see Associate a portal with a knowledge base.
Instance options
The KB View 2 widget does not have any included instance options.
Parent Topic:Knowledge Management widgets
Related topics
--- title: KB View 2 widget description: The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/service-portal/kb-view2-widget.html release: brazil product: Service Portal classification: service-portal topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Knowledge Management widgets, Widget library, Using portal widgets, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences] --- # KB View 2 widget The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs. The KB View 2 widget displays each knowledge category as a card. Click a card to access the articles within that category. \[Omitted image "WidgetKBView2.png"\] Alt text: KB View 2 widget with KB articles displayed in tiles rather than a list Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to **Knowledge** > **Administration** > **Knowledge bases**, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see [Define a knowledge article category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/t_DefineAKnowledgeCategory.md). The knowledge base that a portal uses is determined in the portal form. For more information on associating your portal with a knowledge base, see [Associate a portal with a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/service-portal/associate-portal-knowledge.md). ## Instance options The KB View 2 widget does not have any included instance options. **Parent Topic:**[Knowledge Management widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/service-portal/km-widgets.md) **Related topics** [Create and edit a page using the Service Portal Designer]() [Configure widget instances]() [Clone a widget]()
| title | KB View 2 widget |
| description | The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-user-interface/service-portal/kb-view2-widget.html |
| release | brazil |
| product | Service Portal |
| classification | service-portal |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Knowledge Management widgetsWidget libraryUsing portal widgetsConfiguring Service PortalService PortalConfigure UIs and portalsConfigure user experiences |