Service Portal

Automate access management request fulfillment using the Service Catalog or Service Portal. The catalog items and flows support requests in Okta, Microsoft Entra ID (formerly Microsoft Entra ID), and Microsoft Active Directory.

If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.

The following plugins are installed with the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin, which is a ServiceNow AI Platform feature that is active by default.

Validate user input in a specific field type using a validation script. In new instances, Service Portal includes XML, Script, Script (Plain), Email, and Version validation scripts by default. If upgrading from a previous release, the Mobile and Service Portal version is not active by default. You must activate the Mobile and Service Portal version of the validation script to validate user input in the Service Portal.

After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

You can activate the Service Portal User Criteria Support plugin (com.glide.service-portal.user-criteria) if you have the admin role.

Announcement types determine where an announcement displays. Announcements include two base system types: banner and widget.

Add human readable keywords to the URLs of portal pages to improve search engine optimization (SEO) and click-through rates and help users understand what to expect on the page.

Create variables to generate descriptive titles depending on the content loaded into a page.

Use the related lists for an instance of the carousel widget to add images for the carousel widget to scroll through.

Configure a basic search source to query data from an instance table, or configure an advanced data fetch script to query data across multiple tables and data sources, or to pull data from anywhere on the web.

Follow this tutorial to build a custom widget that displays Service Catalog items. Use this tutorial as a model to help you understand the advanced scripting power of the Service Portal.

Configure the way typeahead results display with an advanced template.

Configure the ServiceNow AI Search application for Service Portal so that portal users can take advantage of intelligent query features and quickly find the answers they need.

Improve incident deflection for Service Portal users by displaying the most relevant search results within a record producer.

Configure which portal page opens when a result is selected from the list of search results.

You can customize the look and feel of the AI Search experience in Service Portal by updating the relevant CSS variables.

Evaluate how the widgets on a page perform against performance benchmarks that you specify.

Angular Providers are reusable components that can be injected into multiple widgets. To ensure quick loading widgets and a high performing portal, create Angular Providers instead of overloading your client controllers with persistent data and additional logic. With Angular Providers, you can maintain data for the lifetime of your Service Portal and reuse components and data objects across multiple widgets.

Users can view all active announcements. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Announcements broadcast messages to Service Portal users. They display in an announcement banner or an announcement widget instance.

The Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream.

The Approval Info widget works in tandem with the Approval widget to display details about the approval request. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Approval Record widget shows the full record for an approval including the activity stream. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Users can approve or reject items directly within Service Portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Edit your portal record to specify any page as your homepage.

Associate a portal with multiple catalogs. By default, Service Portal is associated with Service Catalog.

You can associate a portal with any knowledge base. Multiple knowledge bases can be associated with a portal.

Attachments can be added to records from portal pages by navigating the file system, pasting files from the clipboard, or dragging and dropping files.

View the health status of file attachments in Service Portal. Antivirus Scanning scans files in the Attachments [sys_attachments] table by default. When viewed from a Service Portal page, attachments may not be available for download depending on their health status.

The breadcrumbs widget allows users to easily navigate around a portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Add a fun, interactive 404 page to pages that do not exist using the Breakout Game widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

View how services are running on your system. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use Branding Editor to give your portal its own look and feel.

Service Portal is a compelling alternative to the Content Management System (CMS) with a refined user experience. It does not duplicate CMS or platform UI functionality. Users who have sophisticated experiences delivered through CMS may need to invest time into transitioning to Service Portal, especially if the CMS implementation includes complex and customized Service Catalog forms.

Create unique instances of widgets by configuring the options for each instance.

Service Portal contains two parts: a framework and a portal. The framework is composed of a set of APIs, Angular services, directives, and tools that help to build portals. The portal is a group of pages linked by page IDs.

If you need more customizations than the Branding Editor can provide, you can create your own custom theme.

Embed a widget in the HTML template, server script, or client script.

Use pages to organize content, ensure responsive mobile optimization, and design meaningful portal user experiences for your customers. A page houses containers and rows, which then contain widgets. By manipulating the layout of the page, and the widgets within it, you can construct your desired user experience.

Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the platform so users can access platform features through portals.

Service Portal uses a combination of system properties and script includes to determine how the system handles URL redirects for users logging in to the portal.

Widget instances allow users to uniquely configure each widget they add to a page. Use the option schema to define the parameters for your widget.

Use the ${} or gs.getMessage() syntax in the HTML Template, Client Script, or Server Script fields of a widget to tag strings for translation so you can localize your Service Portal content.

The calculator widget does simple calculations. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Showcase specific items in your catalog using a scrolling list of images in the carousel widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Give your users the option to search the Service Catalog as soon as they log in. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Catalog Content widget is part of the Service Catalog and includes a tiled list of all the content items available in the catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Users can change their passwords using the Change Password widget.

Some client scripts are not supported in Service Portal. Others must have a UI type set to All or Mobile / Service Portal. If using a client script in the Service Portal, only client-side APIs supported in a mobile environment can be used.

Automates the deployment and provisioning of the AWS CloudFormation services using Service Catalog or Service Portal.

Your CMS may include complex forms and customizations that do not render as expected in Service Portal. Use this guide to understand how best to modify your CMS and Service Catalog implementation for Service Portal adoption, and to understand how a conversion may affect your users.

Compare an Angular Provider or ng-template against its previous version so that you check if your most recent code changes are causing issues on a portal page.

Compare your most recent update of a customized widget against the previous version to check if your recent changes are causing issues on a portal page.

Identify customizations to a widget so that you can revert your cloned or customized widgets and resolve issues on a portal page.

The Service Portal Config Overview widget is the widget that appears on the sp_config homepage. Use this widget to navigate Service Portal Configuration. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

If you have upgraded your instance, redirect the ticket page to standard_ticket page in Service Portal and view requests on the standard ticket page.

You can configure specific actions to be directly available on the standard ticket page. Requesters are able to initiate these actions. Scriptable APIs can also trigger these actions.

Configure the Service Portal Approval Configuration record to make the Approval assistance AI agent and Approval Info Record widget work better for your specific use case.

Use contextual search to limit search results for an instance of the type-ahead search widget.

Define the look and behavior of the portal header menu and assign menu items to appear in the header. The header menu is one of the primary navigation controls for Service Portal users.

Specify the main content of a page to include in the <main> tag to improve search engine optimization and accessibility.

Set up pages to be public or filter them by role.

Give Service Portal users a consistent way to view their submitted requests. You can configure the standard ticket page for different request types.

You can configure the tabs for the standard ticket page.

Apply a custom UI Builder theme that matches your ServiceNow NOW experience.

Your end users can initiate and maintain an Agent Chat conversation in any portal page. Write a script to pass portal-specific data to Agent Chat. For example, pass the name of your knowledge base to a Virtual Agent conversation.

Configure service portal pages to defer load the widgets on a page. The delay in loading of non-essential widgets helps to improve page loading speed and optimizes the use of resources.

Configure widget security to ensure that your widget is being accessed only by the intended audience.

Plan and set up a self-service portal for your employees or customers.

Contextual Search is an embedded widget that can be added to a record producer and used with the SC Catalog Item widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Show different times around the world using the Cool Clock widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Create a default 404 error page for your portal using a system property.

Create a portal for users to browse company resources, discover articles, and get help.

Define the background color, foreground color, and text alignment of an announcement.

An announcement appears as a banner in Service Portal or within the announcements widget.

Create a new widget to build a custom widget from scratch.

Enable end users to refine search results for a simple search source. You can create facets for a table search source that return results based on field values or query conditions.

Create a Service Portal widget that displays an embeddable component. Add the component to the widget HTML and then call the embeddable APIs in a widget client script.

Track Usage Insights for Service Portal to monitor key performance indicators with the Usage Insights application.

Define how users see search results. For example, combine search results from several sources, or set the weight of certain fields.

Create a theme variant from the Coral theme. A theme variant uses customizable styling CSS variables and branding options to tailor the visual experience for your users.

Create a user criteria record to apply to items in Service Portal and control user access to pages, widgets, widget instances, and search sources.

You can control the generation of CSS for right-to-left languages using a variety of methods.

Override theming for AI Search in Service Portal to match your company branding.

The Current Status widget displays any issues reported in the system. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Data Table from URL definition widget displays the table you select from the list. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Display a filtered list on your portal using the data table from instance definition widget. From the widget's context menu, portal users can export the filtered list. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Turn off access to a portal that you no longer want users to visit and optionally redirect them to another portal.

Use the glide.service_portal.default_search_sources system property to define default search sources.

Deferred loading of AI Search on the Service Portal delays the loading of certain AI Search assets until the main page content is loaded. This delay helps the page to load faster, thus improving user experience in the portal. st.

Disable facets for one or more search sources by adding a system property. Once disabled, the search source does not display search facets in the Faceted Search widget on the sp_search page. You can disable facets for simple or advanced search sources.

You can add, edit, or delete documents associated with records based on user permissions through the Documents widget. You can use this widget in your portal or clone and customize it.

Domain separation is unsupported in Service Portal. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

The Widget Edit Panel appears on the main page of the Widget Editor in Service Portal Configuration ( All Service Portal Service Portal Configuration Widget Editor ). You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Service Portal automatically loads the Seismic framework and embeddable APIs when you enable embeddables. To access these APIs in your Service Portal widget scripts, call the spEmbeddables AngularJS service.

Embeddables are UI Builder components that you can embed into Service Portal pages, external websites, and other web interfaces. Using embeddables, you can reuse existing components across multiple platforms without requiring an AngularJS rebuild. Embeddables enable low-code configuration of components, reducing development time and improving integration flexibility across your ServiceNow ecosystem.

Enable and define the AI Search experience in your portal.

Automatically update the shopping cart across all sessions when users make changes from multiple tabs and platforms.

Update the wish list automatically with user-specific changes from multiple tabs and platforms.

Use a Coral dark theme on a portal to improve focus, readability, and accessibility.

Enable early redirection to redirect authentication to identifier-first login or a portal identity provider.

Before you can use embeddables in Service Portal, you must install the required plugins and enable the feature on your portal record.

You can configure e-signature in Service Portal to require re-authentication from approving users.

In new instances, search facets are enabled by default. If upgrading from a previous release, enable search facets by activating a record in the Page Route Maps [sp_page_route_map] table.

Format the work notes and add @mentions in the Activity tab on a standard ticket page.

Activate the Service Portal La Jolla Brand to apply ServiceNow branding, which includes WCAG-AA compliance for contrast. This plugin is active by default on new instances, but admins must activate the plugin on instances upgraded from earlier versions.

Enable the My Requests menu that uses the My Requests (my-requests-v2) widget for an upgrade scenario.

Enable external users to register to a ServiceNow app through Service Portal.

The shopping cart widget is enabled automatically for instances upgrading to Istanbul, however, there are several ways to manually enable or disable the widget.

Enable text resize to increase the size of your text up to 200% through your browser settings.

Add catalog items or record producers to the wish list after you enable the wish list.

Whether you're adapting a base system portal or developing a custom portal, learn more about the available features that help you provide a self-service portal that drives productivity and satisfaction for your employees or customers.

The Faceted Search widget displays search results and search facets defined for a search source. The Faceted Search widget enables end users to filter search results for a more meaningful result set.

You can include font icons wherever a widget is loaded by including them as a widget dependency.

The form widget is a platform form within the Service Portal UI with a few differences. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

When developing custom widgets, keep these general guidelines in mind for optimal performance, scalable development, and a good user experience.

The Header Menu widget controls which options appear in the page header. You can use this base system widget as-is in your portal.

The Hello World widgets are included with Service Portal as examples of how to use and create widgets. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Add a search bar to your home page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use the HTML widget to directly inject HTML, text, lists, or content in general into a page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Link to any other item. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

A simple list with a glyph icon next to each link. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Service Portal uses an identifier-first login authentication method where the authentication path is determined by the username or email entered. The path is evaluated against configured identifier-first login policies. Identifier-first login takes precedence over any identity provider or local login options configured for the portal.

If you only want one widget to have access to a font icon, include the font icon in a single widget.

List of articles also included within a particular category. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use the Article page widget to view Knowledge Base articles within Service Portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Lists the categories for your Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Articles and article preview within a particular category. Categories are specified within the Knowledge Base module. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

List of most viewed knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB News widget displays information from the Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB Search widget is a search widget that is specifically confined to the knowledge base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Lists Knowledge Base articles with the highest rating. Ratings are determined by user feedback. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB View widget is an example of how to structure a knowledge base page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use Knowledge Management widgets to build a knowledge base for your portal.

Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Help users navigate a knowledge base by adding the Knowledge Breadcrumbs widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Add the Language Switch widget to a landing or homepage to allow your users to change the language of the page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Link Button widget is a button you can nest in any other widget that links to another destination. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The login widget controls user access to your site. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Mirror the direction of a portal's user interface for right-to-left languages by enabling the necessary CSS.

Use the My Requests widget (my-requests-v2) to enable requesters to view open or closed requests in Service Portal.

The My Requests widget stores all of your open requests in one place. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

You can navigate to a portal or a page in Service Portal using a URL.

The New Organization Chart widget shows employees in a tree structure relative to their manager. You can use this widget in your portal or duplicate it to suit your own business needs.

The Organization Chart widget shows employees in a tree structure relative to their manager. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Page Map widget works in the Page Editor to display any Service Portal page in a tree structure. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Limit the number of results that a search source displays at one time to improve performance. End users can load more results as needed.

Register your Personal Identity Verification (PIV) or Common Access Card (CAC) card so that you can log in to your organization's portal without entering a password.

Describes any planned system maintenance. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

If you are upgrading from a previous release, run a script to populate search suggestions with data from a platform search table to provide search suggestions to your users. Alternatively, you can wait until users search for keywords instead of running this script.

Get a summary of all widgets that appear on Service Portal pages. Use this data to better understand widget customizations and page usage.

The Portal Config widget is the left panel of the Branding Editor, which you use to configure themes for your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Pages are made up of containers, columns, rows, widgets, and widget instances. You can configure the CSS of each component, or use the CSS defined in theme and branding as global definitions for the portal. If you do not define CSS in theme or branding, Bootstrap defaults are used.

The Portal Map widget displays your portal in a tree structure.

Control user access to a portal.

Service Portal properties control aspects of the portal experience for admin and end users.

Allow a user to browse recent and popular catalog items. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Search widgets that you cloned or customized before a system upgrade may not be compatible with AI Search. You can resolve this issue by running a fix script that reclassifies search widget instances.

If upgrading from a previous release, take advantage of the latest article view features by activating the Knowledge Article View page route map. New capabilities include article versioning and using links and images in article feedback. This map is active by default in new instances and applies to all portals in the system.

Reference topics provide information about roles, configuration properties, SCSS variables, domain separation, and more.

The Request Fields widget displays information about any request a user has made. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Describes at what stage of the order a requested item is. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Allow a user to refer to their open requests and approvals in the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Redirect all references from Service Portal widgets to route to a new page with a single record to avoid manually replacing the hard-coded page ID in widgets.

The Sample Footer widget is an example of a footer you can use in your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Save Bundles widget allows you to save specific catalog items together for reuse. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Saved Carts widget shows previously created and saved bundles from the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use this widget (widget-sc-cat-item-v2) to view the information about a catalog item and order the item. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The SC Categories widget displays Service Catalog categories. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Lists the catalog items available within a certain category. Categories are determined within the Service Catalog module. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Service Catalog forms are rendered within Service Portal widgets in a two-column layout. Complex forms may not display as expected.

Use this widget (widget-sc-order-guide-v2) to request an order guide, that is, a single service catalog request for several catalog items with a specific purpose. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

List of Service Catalog items that users purchase often. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

In the Service Portal mobile view, the SC Scroll to top widget (sc_scroll_to_top) lets you scroll to the top of the screen after you scroll down. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The SC Shopping Cart widget (sc-shopping-cart-v2), used with Service Catalog, stores all your orders at one place. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use the Service Catalog widgets to build a catalog for your portal.

Use this widget to add catalog items or record producers to the wish list so that you can review them. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

SCSS is a subset of the Syntactically Awesome StyleSheets (Sass) specification and is an extension of CSS. Every valid CSS style sheet is valid SCSS.

The Search Page widget displays search results. The Faceted Search widget replaces the Search Page widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Service Portal displays search results data within a widget on the search page. To make data searchable from Service Portal, you can fetch data from a single table within your ServiceNow instance, from multiple ServiceNow tables, or from an external site.

Define an advanced search source to return data from any source on the Internet. To understand the power of search sources, follow this tutorial to set up an external knowledge base search source.

Set up an advanced search source that queries data from an external website.

Several search widgets are provided with Service Portal.

Allow users to discover portal pages in their preferred language by adding hreflang tags.

Search engine optimization (SEO) helps portal users find the information they need and be more engaged with your portal. Adding SEO information to your public portal pages improves how external search engines index and rank pages to make them more findable.

Improve the searchability of Service Portal pages by adding meta tags. You can add the meta name and description attributes to a page, define the robots attribute, or create dynamic meta tags for pages that load record data based on a URL parameter.

Displays the history of specific service's status. For example, if the Bond Trading widget has a history of planned outages or degradations, the widget displays those with a varied color scheme to differentiate the outage type. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Most Service Portal configuration is accessible through the Service Portal configuration page landing page.

Service Portal installs these roles.

Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides metric visualizations to better understand the Service Portal user experience and identify how to improve it.

Widgets are what define the content of your portal pages. You can use the base system widgets provided with Service Portal, clone and modify widgets, or develop custom widgets to fit your own needs.

Use concurrently with the Status History widget to show what the icons in the Status History widget mean. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Used in conjunction with the service status widget. Users subscribe to receive updates about the service status. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Service Status widget provides a visual representation of service availability over the past three months. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use the service status widgets to display current, planned, and historical outages for business services to your end users.

Set up the Access Management Automation application by configuring the Service Portal page to use the default catalog items.

Set up the Cloud Deployment Automation application by configuring the Service Portal page to use the default catalog items.

The Simple List widget can be used to display any list in the system within Service Portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

View Service Portal events to get insight into how a portal is being used in your organization.

Use system properties to configure Usage Insights for Service Portal.

The Usage Insights application provides views for monitoring usage analytics of your Service Portal applications. Visualize metrics and interactions to better understand the Service Portal user experience and identify how to improve it.

Service Portal uses widgets for configuration. When you configure a page or a widget for a portal in the Service Portal Configuration page, you actually use Service Portal widgets to do so.

Resolve Service Portal page issues by identifying widget customization levels and checking widget code directly from a portal page.

All widgets in Service Portal can be used as example code for how scripts are used in a widget. However, several base system widgets have been included expressly for this purpose.

Service Portal provides a modular user interface framework for quick and easy building of application portals and dashboards for the platform. It helps developers and non‑technical administrators create attractive and engaging user experiences that drive employee adoption of critical enterprise applications.

Configure individual request types to display the request-specific information, while still having a consistent layout that is similar to other request types. This configuration verifies a consistent experience when viewing submitted requests.

Localizing a portal for right-to-left languages requires CSS that mirrors the direction of portal pages.

Take advantage of existing code by cloning and editing an existing widget.

Create or edit a page and use layouts to organize the columns that house the widgets.

The Theme Preview widget appears in the Branding Editor and allows you to see any theme changes you make to your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Use the attachment widget to attach items to tickets. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Record of ticket items. Users can use this widget to communicate back and forth with the fulfiller and the receiver. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The Ticket Fields widget displays information about a request that a user has made. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Share your location in a ticket. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Predictive search feature that shows words as users type. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

You can use widgets in Service Portal to replace UI Macros. If your Service Catalog form includes a UI Macro that references other fields or variables on the form, you can create a widget to hold reusable code and embed it within the Service Catalog form. Use special syntax to access any variable fields on the form.

You can use client scripts and catalog client scripts in the Service Portal if the UI Type is set to Mobile / Service Portal or All. Client scripts and catalog client scripts are used with the Form widget and SC Catalog Item widget, as opposed to a widget client controller.

Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments.

After upgrading a ServiceNow instance from a previous release, you might need to perform additional tasks to take advantage of new or updated functionality in Service Portal.

Assign user criteria to search sources to limit user access to content in a portal.

User criteria enables you to allow access to users based on role, department, group, location, or company. Administrators can control access to pages, widgets, widget instances, announcements, and search sources in a portal by creating and applying user criteria.

Display user profile information. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Analyze the user experience and performance of a portal. With these analytics and performance evaluation tools, you can gather insights to improve your portal's performance and usage.

The Variable Editor widget allows you to change the specifications you chose for an item in the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

View and identify potentially problematic code in the widget dependencies, Angular Providers, and ng-templates that are being used by the widget.

View and identify potentially problematic code in the widget record without navigating away from the portal page.

Service Portal includes client and server side APIs to use in widget client and server scripts.

In Service Portal, you can link JavaScript and CSS files to widgets to create dependencies between widgets and third-party libraries, external style sheets, and angular modules.

Develop custom widgets for portals using AngularJS, Bootstrap, and the ServiceNow API.

You can use base system widgets as-is in your Service Portal or clone them to suit your own business needs.

Use the following tools to investigate and resolve unexpected behavior in your custom Service Portal widgets.

Assign user criteria to pages, widgets, or widget instances to limit user access to content in a portal.

Service Portal search supports the ServiceNow Zing text indexing and search engine. Zing allows you to index and search record data by table and is created entirely with ServiceNow code and implemented within the relational model.