Identify customizations in widget related records
View and identify potentially problematic code in the widget dependencies, Angular Providers, and ng-templates that are being used by the widget.
Before you begin
Role required: admin or sp_admin
About this task
Your widget may be using potentially problematic code from any of the following records:
- Widget Dependencies
- Angular Providers
- Angular ng-templates
You can view these related records directly from your portal page to check the code in each record.
Procedure
-
Navigate to a portal page.
-
On the page, open the widget context menu by CTRL+right-clicking any widget.
-
On the widget context menu, click Show Widget Customizations.
Widgets are color-coded as follows:
Color Customization level Green Base system widget Yellow Cloned widget Blue New widget Red Customized widget -
On any widget, click the information icon ([Omitted image "info-icon.png"] Alt text: Information icon).
-
On the window, open links to the following related records:
|
Field |
Description |
|---|---|
|
Dependencies |
JavaScript and CSS files that the widget uses from the Widget Dependencies [sp_dependency] table.Note: The widget dependencies listed on this window only reflect the first-level dependencies. Any dependency that is nested deeper than the first level is not included. To further troubleshoot the widget, check the nested dependencies in the widget record. |
|
Angular Providers |
Angular Providers that the widget uses from the Widget Angular Providers [sp_angular_provider] table. |
|
Angular templates |
Angular ng-templates that the widget uses from the Angular ng-templates [sp_ng_template] table. |
\[Omitted image "outlined-in-red.png"\] Alt text: Related records outlined in red
You can open each related record by clicking the record name.
What to do next
If you're still unable to diagnose the widget, consider checking nested dependencies or URL dependencies.
---
title: Identify customizations in widget related records
description: View and identify potentially problematic code in the widget dependencies, Angular Providers, and ng-templates that are being used by the widget.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/service-portal/view-related-records.html
release: brazil
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Widget diagnostics, Developing custom widgets, Service Portal, Configure UIs and portals, Configure user experiences]
---
# Identify customizations in widget related records
View and identify potentially problematic code in the widget dependencies, Angular Providers, and ng-templates that are being used by the widget.
## Before you begin
Role required: admin or sp\_admin
## About this task
Your widget may be using potentially problematic code from any of the following records:
- Widget Dependencies
- Angular Providers
- Angular ng-templates
You can view these related records directly from your portal page to check the code in each record.
## Procedure
1. Navigate to a portal page.
2. On the page, open the widget context menu by CTRL+right-clicking any widget.
3. On the widget context menu, click **Show Widget Customizations**.
Widgets are color-coded as follows:
|Color|Customization level|
|-----|-------------------|
|Green|Base system widget|
|Yellow|Cloned widget|
|Blue|New widget|
|Red|Customized widget|
4. On any widget, click the information icon \(\[Omitted image "info-icon.png"\] Alt text: Information icon\).
5. On the window, open links to the following related records:
<table id="table_q5f_hbh_djb"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Dependencies
</td><td>
JavaScript and CSS files that the widget uses from the Widget Dependencies \[sp\_dependency\] table.**Note:** The widget dependencies listed on this window only reflect the first-level dependencies. Any dependency that is nested deeper than the first level is not included. To further troubleshoot the widget, check the nested dependencies in the widget record.
</td></tr><tr><td>
Angular Providers
</td><td>
Angular Providers that the widget uses from the Widget Angular Providers \[sp\_angular\_provider\] table.
</td></tr><tr><td>
Angular templates
</td><td>
Angular ng-templates that the widget uses from the Angular ng-templates \[sp\_ng\_template\] table.
</td></tr></tbody>
</table> Related records that you modified or developed are outlined in red.
\[Omitted image "outlined-in-red.png"\] Alt text: Related records outlined in red
You can open each related record by clicking the record name.
## What to do next
If you're still unable to diagnose the widget, consider checking nested dependencies or URL dependencies.
| title | Identify customizations in widget related records |
| description | View and identify potentially problematic code in the widget dependencies, Angular Providers, and ng-templates that are being used by the widget. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-user-interface/service-portal/view-related-records.html |
| release | brazil |
| product | Service Portal |
| classification | service-portal |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Widget diagnosticsDeveloping custom widgetsService PortalConfigure UIs and portalsConfigure user experiences |