Agent Chat release notes

---
title: Agent Chat release notes
description: The ServiceNow Agent Chat application enables agents to interact directly with end users through chat. See the following sections for release notes by version.Ensure that you don't miss any assignments, even when you're working outside of the workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/agent-chat-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational Interfaces release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Agent Chat release notes

The ServiceNow® Agent Chat application enables agents to interact directly with end users through chat. See the following sections for release notes by version.

## About Agent Chat

-   Agents interact using natural language, reducing the learning curve and allowing them to handle customer inquiries more intuitively without navigating complex menus or forms.
-   Agent Chat connects directly to ServiceNow workflows, enabling agents to access customer context, update records, and resolve issues without switching between systems.
-   AI-powered responses and automation handle routine inquiries, freeing agents to focus on complex, high-value interactions and improving overall productivity and job satisfaction.

See [Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/ci-use-agent-chat.md) for more information.

## Activation and other requirements

-   **Activation information**

    Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin \(com.glide.interaction.awa\). For details, see [Configuring Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/ci-agent-chat-configuring.md).


**Parent Topic:**[Conversational Interfaces release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/conversational-interfaces-rn-landing.md)

## Brazil Early Availability

Ensure that you don't miss any assignments, even when you're working outside of the workspace.

### What's new

-   **Customize Agent Chat inbox**

    Receive notifications of newly assigned work items in your inbox, even when you're working outside of the workspace. This new notification flag ensures that you don't miss assignments.