Activation information for all Brazil features and products

reference brazil Updated Nov 4, 2026 44 min read rn-summary-activation-info.md
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Cumulative release notes summary on activation information for Brazil features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default.

Application or feature

Details

AI Admin Center

AI Admin Center is available from the ServiceNow® Store.

For more information about the installation of AI Admin Center, see Configuring AI Admin Center.

AI Admin Hub

AI Admin Hub is available from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Agent Advisor

AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow® Store.

For more information about the installation of AI Agent Advisor, see Configuring AI Agent Advisor.

AI Agent Studio

AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see Install ServiceNow Otto AI Agents.

AI Control Tower

Install AI Control Tower by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Cost Management

Install AI Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Desktop Actions

AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see .

AI Risk and Compliance

Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Governance workstream activities, including impact assessments, risk assessments, control attestations, issues, policy exceptions, AI cases, and AI inquiries, aren't supported in the AI-native experience. This also applies to business configuration and administration activities, such as setting up risk assessment methodologies and assessment templates. Access and view the system of record through the workspace-based experience.

AI Search

AI Search is a ServiceNow AI Platform feature that is active by default.

AI Workflow Factory Prime

Install AI Workflow Factory Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AIOps AI Specialist

Install the AIOps Experience [sn_sow_aiops] plugin and the AIOps AI Specialist [sn_ai_aiops_force] plugin. Role required to onboard and configure the AIOps AI Specialist: evt_mgmt_admin or evt_aiops_manager.

API

API activation is dependent on the specific product or application where the API is required. Consult your product documentation or contact your ServiceNow® administrator to determine activation steps for your use case.

Access Management

Access Management is a ServiceNow AI Platform feature that is active by default.

Accounts Payable Operations

Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Advanced AI Search Management Tools

Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Advanced Risk

Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Agent Chat

Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see Configuring Agent Chat.

Agent experience for CSM

Agent experience for CSM is available with activation of the Case Management Core plugin (com.sn_customerservice), which requires a separate subscription. For details, see Activate Customer Service.

App Engine Management Center

Install App Engine Management Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

App Engine Studio

Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Application Runtime Policy

Application Runtime Policy is a ServiceNow AI Platform feature that is active by default.

Asset Audit Response

Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Audit Management

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Authentication

Authentication is a ServiceNow AI Platform product that is active by default.

Automation Center

Install the Automation Center application (sn_ac) by requesting it from the ServiceNow® Store. The application includes demo data and installs related Automation Center Store applications and plugins if they aren't already installed. Installation requires the admin role. For more information, see Install Automation Center.

Autonomous Workforce

Contact your ServiceNow account manager to get started with Autonomous Workforce.

Note: Domain separation is not supported on this version of Autonomous Workforce.

Build Agent and Autonomous Engineer

Build Agent (Trial) is a ServiceNow AI Platform feature that is active by default starting with the Brazil release. For Build Agent, you must install ServiceNow Otto for Creator. You must install Autonomous Engineer

CRM API Core

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

CRM Core

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

CRM Outlook Add-in

Install the CRM Outlook Add-in application (sn_crm_outlook) from the ServiceNow Store. The application installs related ServiceNow® Store applications and plugins that aren't already active on your instance. After installation, download the manifest file and install the ServiceNow CRM for Outlook add-in on each user's Microsoft Outlook client. The sn_crm_outlook.crm_outlook_admin role is required to configure the add-in, and the sn_crm_outlook.crm_outlook_user role is required to use it.

Card Data Security

Install Card data security by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Case and Knowledge Management

Activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Certificate Inventory and Management

Install Certificate Inventory and Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Change Management

Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.

Clone Admin Console

Clone Admin Console is a ServiceNow AI Platform feature that is active by default. No additional plugin activation is required to use core clone functionality.

Cloud Cost Management

Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Code Signing

Code Signing is a ServiceNow AI Platform feature available with activation of the Code Signing (com.glide.code_signing_enterprise) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin (com.glide.code_signing.oob_apps_signatures). For details, see Configuring Code Signing.

Collaborative Work Management (CWM)

Install the Collaborative Work Management application (sn_cwm) from the ServiceNow Store. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. Role required: admin. For more information, see Install Collaborative Work Management.

Common Governance, Risk, and Compliance features

Common Governance, Risk, and Compliance features are available through supported Integrated Risk Management applications and licensing tiers. Activate the applicable Integrated Risk Management application and assign the required roles to access these shared Governance, Risk, and Compliance capabilities.

Configuration Management Database (CMDB)

Configuration Management Database (CMDB) is a ServiceNow AI Platform feature that is active by default.

The Brazil release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app so that you can use its latest features in your Brazil instance. For more information, visit the ServiceNow Store.

Container Vulnerability Response

Install Container Vulnerability Response and third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Continuous Authorization and Monitoring

Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Contract Management Pro MCP Server

Install Contracts MCP Server (sn_cm_mcp_server) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Core Business Suite

Install Core Business Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Customer Contracts and Entitlements

Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements.

Customer Engagement Sequences

Install Customer Engagement Sequences (com.sn_crm_sequence) from the ServiceNow Store. Assign delegated developer roles to designated users so they can create and manage sequences without needing the system admin role.

Customer Service Problem Management

Install Customer Service Problem Management by requesting it from the ServiceNow Store.

Customer Success Management

Install Customer Success Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Customer self-service for Sales Customer Relationship Management

The Business Portal application (sn_b2b_portal) is automatically installed when you install the Customer Service Portal (sn_csm_portal). Install the Customer Service Portal by requesting it from the ServiceNow Store. For activation and configuration information, see Configuring the Business Portal.

Data Catalog

Install Data Catalog by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Data Center and Network Asset Management

Install Data Center and Network Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Data Management for CSM

CSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management (CSM) plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

Additional CSM features are available with the activation of other plugins. For details, see .

Sales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). For details, see Exploring Sales Customer Relationship Management.

Data Privacy and Discovery

Data Privacy and Data Discovery are available with activation of the following plugins:

-   Data Privacy plugin: sn\_dp\_store\_app \(version 9.0 or later\)
-   Data Discovery plugin: sn\_data\_discovery \(version 9.0 or later\)

Upon activation, navigate to the Data Privacy or Data Discovery Store app to configure policies, patterns, roles, and settings for your environment.

Decision tables

Workflow Studio is a ServiceNow AI Platform feature that is active by default.

DevOps Change Velocity

Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Developer Sandboxes

Install the Developer Sandboxes License Management (com.glide.dsb.licensing) plugin on your license management instance, install the sandbox plugin on your non-production instances, and use the license management UI in App Engine Management Center on the controller instance to distribute packs.

Beginning with the Brazil Patch 2 release, installing the com.glide.dsb plugin no longer enables Developer Sandboxes automatically. Enable it manually by setting the following property on the instance before you add it through license management:

-   `glide.dev_sandbox.enabled`: Set to `true`.

Digital End-User Experience

Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Discovery

Request and activate the Discovery (com.snc.discovery) plugin. For more information, see Request Discovery.

Discovery store applications

Install the applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Dispute Rules Content Pack for Mastercard

Install Dispute Rules Content Pack for Mastercard from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. to install it on your instance.

Dispute Rules Content Pack for Visa

Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Domain Separation

Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. Upon activation, navigate to the Domain Separation administration console to configure domains, policies, and cross-domain access restrictions for your environment.

Employee Center

Install Employee Center by by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Employee Center Pro

Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Employee Slate for ITSM

Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see Configure Employee Slate for ITSM.

Encryption

Platform Encryption Key Management Framework is available with activation of the com.glide.encryption.external_kms, which requires a separate subscription. For details, see Encryption and Key Management subscription bundle.

Encryption Key Management

The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption. Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle.

Enterprise Architecture

Enterprise Architecture is available with activation of the Enterprise Architecture (com.snc.apm) plugin, which requires a separate subscription.

Enterprise Asset Management

Install the following applications by requesting them from the ServiceNow Store:

-   Enterprise Asset Management
-   Enterprise Asset Management for Healthcare
-   Enterprise Asset Management for Facilities
-   OT Asset Management
-   Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\)
-   Enterprise Asset Management for Providers

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Event Management

Install Event Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Export to PowerPoint

The Export to PowerPoint for Strategic Portfolio Management application (sn_ppm_ppt_export) is available on ServiceNow® Store. Install the application to activate it. The admin role is required.

Extended Security for Enterprise-Wide Deployment

Install Extended Security for Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

External Content Connectors

Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Field Service Management

Install Field Service Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Financial Services Card Operations

Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Financial Services Operations Core

Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Financial Services Operations Integration with Visa

Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Firewall Audits and Reporting

Firewall Audits and Reporting is available as a store application. Install the application from the ServiceNow Store to activate it on your instance.

Flows, subflows, and actions

Workflow Studio is a ServiceNow AI Platform feature that is active by default.

Update Workflow Studio from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Goal Framework

Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Goal Framework for SPM

Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Hardware Asset Management

Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Health Log Analytics

Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Healthcare Operations

Install each Healthcare Operations app by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Care Team Operations AI Chat Assistant and its agents require an HCLS Prime or HCLS Advanced scoped application.

Hermes Messaging Service

Hermes is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application.

ITOM AIOps

Install the applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ITOM Cloud Accelerate

ITOM Cloud Accelerate features are available as separate apps on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ITOM MCP Server Console

Install the ITOM MCP Server Console by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ITOM Visibility

ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store. ITOM Visibility installation is also available in the ITOM Product Hub for ServiceNow Otto users.For more information, see Install ITOM Visibility using ServiceNow Otto for Setup

ITSM MCP Server

Activate these plugins to use ITSM MCP Server:

-   Now Assist for ITSM plugin \(sn\_itsm\_gen\_ai\)
-   Model Context Protocol Server \(sn\_mcp\_server\)
-   ITSM MCP Server \(sn\_itsm\_mcp\_server\)

For details, see Activate the ITSM MCP Server.

Identity

Identity is a ServiceNow AI Platform product that is active by default.

Impact

Install Impact by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Incident Management

Incident Management is a ServiceNow AI Platform feature that is active by default.

Intelligent approvals

Install Intelligent approvals by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Knowledge Center

Knowledge Center is available by default to all roles in Knowledge Management.

To use auto-update, enable the Article Optimization skill and the sn_km_center.ao_auto_update.enabled system property. This property is enabled by default. Enable AO auto publish enabled on a Knowledge Base to automatically update articles in that Knowledge Base.

To use auto-merge, enable the Identify duplicate articles and Merge Articles skills, and the sn_km_gen_ai.auto_merge.enable system property. If this property is inactive, users see the existing potential duplicate article experience. Enable Enable auto merge publish on a Knowledge Base to automatically merge and publish potential duplicate articles in that Knowledge Base. Use the sn_km_gen_ai.auto_merge.confidence_threshold property to set the confidence threshold for automatic merge and publish. Use the sn_km_gen_ai.auto_merge.revert_ttl_days property to set the number of days after which an automatically merged article can no longer be reverted.

Knowledge Graph

Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store.

Kubernetes Visibility Agent (KVA)

Kubernetes Visibility Agent (KVA) is available as a store application. Install the application from the ServiceNow Store and configure the agent to connect to your Kubernetes clusters.

L1 IT Service Desk AI Specialist

Install L1 IT Service Desk AI Specialist by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Contact your ServiceNow account manager to get started with L1 IT Service Desk AI Specialist.

Note: Domain separation is not supported on this version of L1 IT Service Desk AI Specialist.

LEAP

Install LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. After installation, activate the skill from Workspaces > LEAP > Admin > AI Admin Hub > AI Skills > Platform > LEAP. For details, see Activate LEAP.

Live Connect

Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the egress_sql access control to each table.

Localization Workspace

Install Localization Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Log Export Service

Install Log Export Service by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Lux

No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later.

Lux Lab

No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later.

MCP Server Console

MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install AI plugins in AI Admin Hub.

Note: For patch compatibility, see the Model Context Protocol Server listing in the ServiceNow Store.

MCP for Strategic Portfolio Management

Install MCP for Strategic Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Mobile Platform

Mobile Platform is a ServiceNow AI Platform feature that is active by default.

Next Experience

Next Experience is a ServiceNow AI Platform® feature that is active by default. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade.

Theme Builder comes with the Next Experience and is active by default.

Next Experience Components

Next Experience Components is a ServiceNow AI Platform feature that is active by default.

Notifications

Notifications is a ServiceNow AI Platform® feature that is active by default.

Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.

Notify

Notify is a ServiceNow AI Platform feature that is active by default.

On-Call Scheduling

On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:

  • FullCalendar library
  • DHTMLX scheduler

Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Operational Resilience

Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Sustainability Management

Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Setup

Operational Technology Setup is available with activation of ServiceNow Otto for OT Service Management or OT Manager Foundation. For details, see Configuring the OT Manager Foundation and Configure ServiceNow Otto for Operational Technology (OT) Service Management.

Opportunity Management

Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Order Management

Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Partner Passport Portal

Partner Passport Portal is installed on every instance with no separate plugin to activate. Check your entitlements to determine whether you can purchase partner applications. For more information, see .

Partner Relationship Management

Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see Install Partner Relationship Management.

Performance Analytics

Complimentary Performance Analytics for Incident ManagementPerformance Analytics is active by default. You cannot create indicators or breakdowns with this complimentary application.

The full features of Performance Analytics are available with a subscription. For details, see Activating your Performance Analytics subscription.

Platform Analytics experience

Platform Analytics experience is enabled by default on upgrade to Brazil.

Playbooks

The Playbook application comes with the Workflow Studio ServiceNow® Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow® Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbook application can be downloaded for patch fixes.

To use playbook generation features in Workflow Studio, download the ServiceNow Otto for Creator application.

Portfolio Planning

Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Predictive Intelligence

Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see Install Predictive Intelligence.

Pricing Management

Install the Pricing Management application (sn_csm_pricing) from the ServiceNow Store. For more information, see Install Pricing Management.

Privacy Management

Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Process Mining

Process Mining is available by default. For details, see Access Process Mining.

Process Mining for ITSM

Process Mining is available by default. See Access Process Mining for more information.

Product Catalog Management

Activate Product Catalog Management Core (sn_prd_pm) from the plugin activation page. A System Administrator role is required. Activation includes demo data and installs any related applications and plugins that aren't already active on your instance.

Product Support for Technology

Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Project Portfolio Management

Activate the PPM Standard plugin (com.snc.financial_planning_pmo) if you have the admin role. This plugin installs the Project Portfolio Management applications, along with their user roles and tables. For more information, see Activate PPM Standard (Project Portfolio Management).

Project Workspace

The Project Workspace plugin (com.snc.project_workspace) is available on ServiceNow® Store. Install the plugin to activate the application.

Public Sector Digital Services

Install Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Purchase Order Management

Purchase Order Management is available in the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Regulatory Change Management

Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ReleaseOps

Install ReleaseOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Resource Management Workspace

The Resource Management Workspace is available to download from ServiceNow Store. Install and activate the plugin to enable the workspace and related features.

Retail

Install the Retail applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Retail Strategic Portfolio Management Suite

The Retail Strategic Portfolio Management Suite application (sn_spm_retail) is available on the ServiceNow® Store. Install the application to activate it on your instance.

SPM Enterprise-Wide Deployment

Install Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Sales Agreement

Sales Agreement Management is available in the ServiceNow Store.

Sales CRM Mobile

Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin (com.sn_sales_crm_mob).

Sales CRM for Telecommunications

Install Sales CRM for Telecommunications by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For activation details, see Activate Sales CRM for Telecommunications.

Security Incident Response

Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for Security Incident Response (SIR) to use the AI features.

Self-service and omnichannel engagement for CSM

Install self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component (ICC), by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Catalog

Service Catalog is a ServiceNow AI Platform feature that is active by default.

Service Exchange (formerly Service Bridge)

Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Mapping

For information on activating Service Mapping, see Request Service Mapping.For information on activating and updating Service Mapping Plus and AI Agents for Service Mapping, visit the ServiceNow Store.

AI capabilities in Service Mapping require additional procedures for activation. For detailed information, see:

-   [Activate AI Agents for Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/activate-sm-ai-agents.md)
-   [Activate the Service Mapping Candidate skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/activate-sm-candidate-skill.md)
-   [Activate the Service Mapping Candidates Impact skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/activate-sm-candidates-impact-skill.md)
-   [Activate the CMDB MCP Server for Service Mapping tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/activate-sm-mcp-server.md)

Service Operations Workspace

Install Service Operations Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Operations Workspace for ITSM

Service Operations Workspace for ITSM is active by default and its default version is 9.5 in Brazil. When you upgrade from any previous release to Brazil from the ServiceNow Store, Service Operations Workspace for ITSM 9.5 is automatically installed.

Service Reliability Management

Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Test Management

Install Service Test Management (sn_st_mgmt) by requesting it from the ServiceNow Store.

ServiceNow AI Platform core feature

The ServiceNow AI Platform core features are active by default.

To use Multi-Instance Setup, you must install it from the ServiceNow Store and activate the AMF Core plugin. For more information, see Install Multi-Instance Setup and AMF Core.

ServiceNow Lux Lab for VS Code

Install ServiceNow Lux Lab for VS Code by requesting it from the Visual Studio Code Marketplace.

ServiceNow Otto for Cloud Cost Management (CCM)

Install ServiceNow Otto for Cloud Cost Management (CCM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Otto for Contract Management Pro

Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Otto for Hardware Asset Management (HAM)

Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Otto for IT Service Management (ITSM)

Install ServiceNow Otto for IT Service Management (ITSM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Otto for Platform Analytics

AI Data Explorer is available from the ServiceNow Store.

Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all ServiceNow Otto applications.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

After installation, activate the relevant skills. For more information, see the relevant Configure topics under ServiceNow Otto for Platform Analytics.

ServiceNow Otto for Software Asset Management (SAM)

Install ServiceNow Otto for Software Asset Management (SAM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Otto for Virtual Agent

Virtual Agent is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. For details, see Activate Virtual Agent. Once activated, you can install ServiceNow Otto for Virtual Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ServiceNow Quote Experience

Install the Pricing Management application (sn_csm_pricing) from the ServiceNow Store. For more information, see Install Pricing Management.

ServiceNow Studio

ServiceNow Studio is a ServiceNow AI Platform feature that is active by default.

ServiceNow Vault

Install Vault Console, Vault Suite and ServiceNow Otto for Vault by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Vault console is available for free installation, but a ServiceNow Vault subscription is required to access its full features.

Smart Assessment Engine

Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Software Asset Management

Software Asset Management is available with activation of the following plugins:

-   **[Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin \(com.sn\_samp\_master\_ws\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/t_RequSoftwareAssetMgmt.md)**

Activating this plugin automatically activates the following:

    -   Activate all Software Asset Management Professional plugin \(com.sn\_samp\_master\)
    -   Software Asset Workspace store application \(sn\_sam\_workspace\)

After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI.

-   **[Basic Software Asset Management \(com.snc.sams\) plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/t_SAMSetupSAMF.md)**

To access the foundation capabilities of Software Asset Management, activate the Basic Software Asset Management plugin. After you activate this plugin, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup.

Sourcing and Procurement Operations

Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Strategic Planning

Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Stream Connect

Stream Connect requires a Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html. The Stream Connect Dashboard is available from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Subscription Management

Subscription Management is a ServiceNow AI Platform feature that is active by default. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supplier Lifecycle Operations

Request Supplier Lifecycle Operations from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

System Localization

System Localization is a ServiceNow AI Platform feature that is active by default.

Table Builder

Install Table Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Telecommunication Network Inventory

Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Telecommunications Customer 360

Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Telecommunications Service Operations Management (TSOM)

Request and activate the Telecommunications Service Operations Management (com.sn_tsom_core) plugin. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Third-party Risk Management

Install Third-party Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Threat Intelligence Security Center

Install Threat Intelligence Security Center by requesting it from the ServiceNow store. Visit the ServiceNow store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for Threat Intelligence Security Center (TISC) to use the AI features.

Unified Security Exposure Management (USEM)

Install Unified Security Exposure Management (USEM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

Visa Spoke

Install Visa Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response

Install Vulnerability Response and supported third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workforce Optimization for CSM

Install Workforce Optimization by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Zero Copy Connector for ERP

Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Zero Copy Connectors

Install Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Zero Copy Connector Hub is also available with activation of the Zero Copy Connectors app (sn_data_fabric_zcc), which requires a separate subscription. For details, see Request Zero Copy Connectors.

Zing text indexing and search engine

Zing text indexing and search engine is a ServiceNow AI Platform feature that is active by default.
**Parent Topic:**[Release notes summaries for Brazil features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/release-notes-summaries.md)
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