Telecommunications Customer 360 release notes

---
title: Telecommunications Customer 360 release notes
description: The ServiceNow Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. See the following sections for release notes by version.Perform MACD actions on child product inventory from Customer 360 and view all of a customer's billing accounts on the Billing card.The September 2026 release introduces the Party Relationship Center, an interactive node map displaying entities connected to a consumer or account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/telecom-customer-360-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media, and Technology release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Telecommunications Customer 360 release notes

The ServiceNow® Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. See the following sections for release notes by version.

## About Telecommunications Customer 360

-   View all entities connected to a consumer or account as an interactive node map from the Telecommunications Customer 360 record page.
-   Configure which entities appear in the map and what information displays on each node card.

See [Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-land-page.md) for more information.

## Activation and other requirements

-   **Activation information**

    Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[Telecommunications, Media, and Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/technology-industry-rn-landing.md)

## Version 3.2.0

Perform MACD actions on child product inventory from Customer 360 and view all of a customer's billing accounts on the Billing card.

### What's new

-   **[Products card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-products-card.md)**

    Perform Suspend, Resume, Disconnect, and Modify actions on a child product inventory record from Customer 360. The action also updates the parent product inventory. The actions require the sn\_contract\_ent\_wf plugin to be active.


### What's changed

-   **[Billing card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-billing-card.md)**

    The Billing card in Customer 360 displays billing accounts of any Billing Account Type, including Customer Account, instead of only Company.

-   **[Party Relationship Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-prc-overview.md)**

    Each node in the Relationship viewer shows its table label as a tagline, so you can identify the record type at a glance.


## Version 3.1.0

The September 2026 release introduces the Party Relationship Center, an interactive node map displaying entities connected to a consumer or account.

### What's new

-   **[Party Relationship Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-prc-overview.md)**

    View the network of entities connected to a consumer or account, including billing accounts, sold products, related parties, and active cases as an interactive node map from any Telecommunications Customer 360 record page.