Telecommunications Customer 360

---
title: Telecommunications Customer 360
description: The Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-land-page.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media, and Technology \(TMT\)]
---

# Telecommunications Customer 360

The Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.

## Get started

<table id="table_nr4_4bw_33c" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-overview.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Setup and configure Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-configure.md)

</td><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/c360-use.md)

</td></tr><tr><td>

[Automate\[Omitted image "bus-artificial-intelligence.svg"\] Alt text:Use generative AI skills and agentic workflows to automate customer insights and recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/ai-customer-360.md)

</td><td>

 

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   Learn more about the key features, see [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/telecom-customer-360-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/telecom-customer-360-rn.md).
-   Review the multiple TM Forum \(TMF\) Open APIs supported for the product, see [TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/tmt-api-reference.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications Customer 360 features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
-   Access real time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/telecommunications-service-management/telecommunication-and-media-service?id=learning_path_prev&path_id=75f3a571936ca6942fac74096cba1094&s=1&ssa=3).
-   Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Connect with other Telecommunications Customer 360 users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).