Home view in CMDB Workspace

concept brazil Updated Sep 10, 2026 15 min read cmdb-workspace-home-view.md
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Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools.

Access

Role requirements: sn_cmdb_admin (CMDB Admin), sn_cmdb_editor (CMDB Editor), or sn_cmdb_user (CMDB User).

To access the Home view, navigate to Workspaces > CMDB Workspace and then select Home in the CMDB Workspace menu bar.

Product highlights

  • CMDB success advisor

    Drive business outcomes by establishing trust in CMDB data across your targeted IT workflows.

  • Explore & Search CMDB

    Explore and Search data in CMDB using a new and improved AI-enabled search.

  • Data Owner View

    Use a central location to view health, related activity, and access authorized actions for all the data that you own or manage.

  • Insight View

    View insightful dashboards that show aggregated counts, state, and health for key features such as CMDB Health, Service Instances, and CMDB 360.

  • Dynamic IRE

    Use dynamic IRE to eliminate the need to create and manage custom static IRE rules, improve CI compression rate, and reduce dedeuplication.

ServiceNow Otto® for CMDB

Select the ServiceNow Otto® icon to access ServiceNow Otto® for CMDB skills, agents, and agentic workflows.

For more information, see ServiceNow Otto for Configuration Management Database (CMDB).

CI overview

The following tabs provide summaries about CIs:

  • CI Summary

    Accessible to: CMDB Admin, CMDB Editor, CMDB User (without tabs).

    A chart of all CIs in the CMDB, grouped by up to 20 CMDB groups. The CMDB groups in the chart are specified as groups of closely-related classes. On this chart, you can:

    • Select a bar to drill down to the classes in the group and their CIs.

    • Drill down a CI to show the CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes.

    • Drill down a class to access the Create CI experience to create a new CI in the selected class. For more information about the Create CI experience which applies Identification and Reconciliation Engine (IRE) processes, see Create a CI manually in CMDB Workspace.

    • Add custom class groups by creating CMDB groups with the following settings:

      • Group type is set to 'CMDB Workspace'.
      • Populated by encoded queries. Such custom class groups will appear after the next time that the CMDB Workspace – Group and Encoded Query Counts scheduled jobs run and update the CMDB Workspace.

    Note:

    In systems with a very large number of CIs, for example a billion or more CIs, the set of queries that populate the CI Overview widget might run for an unreasonable length of time. In that case, you can choose to switch the default queries with a set of simpler queries that can handle such load and properly load the CI Overview widget. However, the results yielded from the simpler queries aren't as complete or accurate as the results of the original queries. A fundamental difference between the original and the simpler queries is that the simpler queries use only Common Service Data Model (CSDM) attributes for CI status (such as life_cycle_stage), while the default queries also use the legacy operational_status and status attributes. In an environment that hasn't migrated to CSDM, the simple queries yield fewer results.

    You can examine (read access only) the simple query in the Simple Condition column in the cmdb_group_contains_encoded_query table.

    To use the simpler set of queries, set the sn_cmdb_ws.ci_overview.enable_simple_condition system property to true (false by default).

  • My CIs

    Accessible to: CMDB Admin, CMDB Editor.

    A chart of Cls with Managed By Group being one of the groups you are a part of. CIs are grouped by up to 20 common class categories such as Applications, Devices, and Servers. If there are more than 20 classes to show, then all remaining classes are lumped into one additional bar on the chart.

    Select a class bar to drill down into the CIs for the class. Then drill down to the CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes.

    Use the sn_cmdb_ws.ci_overview.managed_by_me.enabled​ property to show or hide this chart.

  • Cloud vs Non-cloud resources

    Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters. Resources can be deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.

    The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:

    • The table Cloud Service Accounts [cmdb_ci_cloud_service_account] must exist.

    • The Logical Datacenter [cmdb_ci_logical_datacenter] table must contain at least one record for a cloud datacenter.

    • The Datacenter Types [sn_cmdb_ws_datacenter_type] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records for common cloud services such as the Azure Datacenter [cmdb_ci_azure_datacenter] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types [sn_cmdb_ws_datacenter_type] table.

      For details about adding datacenters in your organization, with the cloud or non-cloud classification, see Configure datacenters for Cloud vs Non-cloud resources in CMDB Workspace.

    The following cloud vs Non-cloud charts are available:

    • CI classes bar chart:

      Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24 hours to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are staggered so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see Class criteria in Cloud vs Non-cloud resources chart in CMDB Workspace.

      If there’s a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see Configure classes for Cloud vs Non-cloud resources in CMDB Workspace.

      On the CI classes chart, you can:

      • Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:

        • Cloud vs Non-cloud CIs

          Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a list view. You can then select a CI to see its details.

        • CI Classes by Cloud Providers

          Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes. For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI to see its details.

      • Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or failed to complete (red).

    • Application Services pie chart:

      The Application Services pie chart uses the Service Configuration Item Associations [svc_ci_assoc] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:

      • Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
      • Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
      • Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
      • Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs. Note: Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

      Select the Application Services chart to access the list views of the associated application services, grouped by cloud/non-cloud classifications. From those list views, you can drill down to the Dependency Views map for application services.

    The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.

    A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:

    • Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties [sys_properties] table and then setting its value. For more details, see Add a system property.
    • Resume a disabled scheduled job.

UI activity

Additional requirements

  • Mapped Application Service view
  • Application Service
  • Dynamic CI Group
  • Tag Based Service

app_service_user role
## My work

Accessible to: CMDB Admin, CMDB Editor, CMDB User.

All open tasks from CMDB Data Manager that are assigned to you, or to an assigned group in the Managed by Group attribute which you are a member of. For CMDB Admins, also tasks that aren't assigned to anyone so that CMDB Admins can assign those unassigned tasks. Tasks can be, for example, attestation tasks and life cycle-related tasks.

Select Open tasks and Overdue tasks to review and process the tasks.

CMDB Health

Accessible to: CMDB Admin, CMDB Editor, CMDB User.

KPIs health scores calculated by CMDB Health for CIs. Select a percentage number for a KPI to navigate to the KPIs tile on the CMDB Health Dashboard.

For more information, see CMDB Health, CMDB Health KPIs and metrics.

UI activity

Additional requirements

CMDB Health

asset, sn_cmdb_editor, or itil role

Configuring CMDB Health
## Quick links

A list of links to key CMDB dashboards and tools. You can add a link to the list of quick links that are available to you.

  • Dependency Views: Provides a graphic infrastructure view for a CI and any application or business services that it’s part of and that it supports.
  • Query Builder: Easily build complex infrastructure and service queries, that span multiple CMDB classes, non-CMDB tables, and that can involve many CIs that are connected by different relationships.
  • Data Manager: Centrally create, edit, review, publish, and track Data Manager policies and the tasks generated by the policies.
  • CI Class List: List view of CMDB CIs grouped by common classes.
  • Unified Map: Graphical map showing the hierarchy of CIs and the relationships between them, and application services. Directly from the map, you can access attributes of CIs and relationships, and related items such as changes, incidents, and problems for a CI.
  • CMDB Health Dashboard: View CMDB Health reports and configure the CMDB health KPIs and metrics that CIs are evaluated by in CMDB Health dashboards.
  • Relationship Health Dashboard: View the Relationship Health Dashboard with CMDB Health scores for CI relationship.
  • Create CI: Create a new CI while enforcing Identification and Reconciliation Engine (IRE) processes and other requirements that result in a valid and unique CI.
  • Data Certification Dashboard: View Data Certification instances, tasks and status such as past due certification tasks. Drill down to specific tasks to reassign them for faster resolution.
  • CMDB Coverage Dashboard: Show details of CMDB discovery completeness by correlating IP addresses from IPAM systems with discovered configuration items (CIs).

UI activity

Accessibility

Additional requirements

Dependency View

CMDB Admin, CMDB Editor, CMDB User

dependency_views role

Query Builder

CMDB Admin, CMDB Editor, CMDB User

cmdb_query_builder_read role

Data Manager

CMDB Admin

 

Add or edit a custom quick link

CMDB Admin, CMDB Editor, CMDB User

 
- **[Cloud vs Non-cloud resources chart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/configuration-management-database-cmdb/cmdb-workspace-ci-overview-cloud.md)** The Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace.

Parent Topic:Exploring CMDB Workspace

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