Configuration Management Database Cmdb

Integrate a request for specific CI attributes when manually creating a new CI in your workspace. Then, when creating a new CI in the respective workspace, users can enter values for the requested attributes, as appropriate for the new CI.

As a CMDB administrator, you can create policies, manage CI attestation, manage CI exclusion lists, access CMDB Data Manager insights, and access subflows and settings that are used in the CMDB Data Manager.

You can access the connection details of the API Service Graph Connector for Apigee Edge in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from an Apigee Edge application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for Apigee Edge to import API details from an Apigee Edge application into the Configuration Management Database (CMDB).

When you complete setting up the connection, you can configure the integration to periodically pull data from an Apigee X application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for Apigee X to import API proxy details from an Apigee X application into the Configuration Management Database (CMDB).

You can access the connection details of the API Service Graph Connector for Apigee X in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

You can use an API Service Graph Connector to import and integrate third-party API data into CMDB tables.

You can access the connection details of the API Service Graph Connector for AWS API Gateway in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from an AWS API Gateway service. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB classes.

Use the ServiceNow API Service Graph Connector for AWS API Gateway to import API details from an AWS API Gateway service into the Configuration Management Database (CMDB).

When retrieving data from an AWS API Gateway service, you can control the number of records fetched per API call by setting the PageSize connection property. This affects pagination behavior when calling APIs.

You can optimize their performance of AWS API Gateway data sources by setting the partition size in the PartitionSize connection property.

You can access the connection details of the API Service Graph Connector for Azure API Management in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from an Azure API Management application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB classes.

Use the ServiceNow API Service Graph Connector for Azure API Management to import API details from an Azure API Management application into the Configuration Management Database (CMDB).

You can access the connection details of the API Service Graph Connector for Boomi Cloud API Management in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from a Boomi Cloud API Management application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for Boomi Cloud API Management to import API details from a Boomi Cloud API Management application into the Configuration Management Database (CMDB).

Use the additional features available within the API Service Graph Connector for AWS API Gateway to maximize its use for importing data.

You can access the connection details of the API Service Graph Connector for Kong Gateway in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from a Kong Gateway application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for Kong Gateway to import API details from a Kong Gateway application into the Configuration Management Database (CMDB).

You can access the connection details of the API Service Graph Connector for Kong Konnect in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from a Kong Konnect application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for Kong Konnect to import API details from a Kong Konnect service into the Configuration Management Database (CMDB).

You can access the connection details of the API Service Graph Connector for MuleSoft in a single view using the common connection framework (CCF) included within the Integration Commons for CMDB (sn_cmdb_int_util) store app.

When you complete setting up the connection, you can configure the integration to periodically pull data from a MuleSoft Anypoint Platform application. The data is saved in tables that extend from the Configuration item [cmdb_ci] classes and other non-CMDB tables.

Use the ServiceNow API Service Graph Connector for MuleSoft to import API details from a MuleSoft Anypoint Platform application into the Configuration Management Database (CMDB).

Use insights from the Service instance dashboard to reduce the number of incomplete Service instances by populating them and adding missing data. To use service instances effectively, ensure that service instances are fully configured and are populated.

An application service map provides a visualization of data for the CIs comprising an application service, and the relationships and connections between these CIs.

Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.

Verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk. As CIs are continuously ingested into the CMDB from various data sources, ensure the integrity of the CMDB. Remove any stale CIs that are associated with IT infrastructure or applications that no longer exists.

In a base system, a global batch size of 100 is allocated for every Query Builder query run. If needed, you can use a system property to override the default global batch size, or optimize the batch size value per saved query.

Review the following general guidelines for using CMDB Identification effectively.

The Service Mapping query type is a pattern consisting of classes and relationships between those classes. After you build the pattern and run the query, the query returns all the Service Mapping services that contain that pattern.

Compliance functionality is provided by the Certification Core (com.snc.certification_core) plugin which contains shared functionality required for certification audits.

Architecture Compliance manages scheduled or on-demand audits of CMDB data to determine which configuration items (CI) match expected attributes. The compliance audits check servers to ensure that their physical resources, such as CPU speed or memory, comply with certain standards.

The system performs audits automatically from the schedule you configure.

Baseline CMDB provides capabilities that help you understand and control the changes that have been made to your configuration items (CIs) in the CMDB.

Audit results show the records that have passed or failed an audit and itemize any discrepancies detected.

A certification audit compares the actual attributes of certain ServiceNow records. This audit selects a filter, against the expected attributes, relationships, and related record values defined by template conditions or a script.

A certification filter creates a subset of ServiceNow records to audit, typically from configuration items (CI) of a certain type, such as all UNIX servers in a specific datacenter.

The ServiceNow system can automatically generate and assign follow-on tasks to correct discrepancies detected during compliance audits.

Certification templates can define attributes, relationships, and reference field values that indicate what a record is expected to contain.

During the Identification and Reconciliation Engine (IRE) CI identification process, a CI might need to be reclassified to a different sys_class_name type. By default, CIs are reclassified automatically. If automatic reclassification is disabled, then the CI is not reclassified and the system generates a reclassification task for your review.

The default CI form includes a CI relations formatter from which you can examine a CI and its relationships in various views. From the CI relations formatter, you can also launch the CI relationship editor for the CI.

Used to define CI relationships manually, this page is a sophisticated version of the standard list collector. In the legacy CI relations formatter, click the CI relationship builder icon ( CI relationship builder icon ) to display the legacy Define Relationships page.

The CMDB, in contrast to a static asset list, helps you track not only the configuration items (CIs) within your system, but also the relationships between those items.

When applying security to CI relationships, it is important to apply the access controls both to the CI Relationship (cmdb_rel_ci) table and to create an operation editCIRelations to the * table as well.

CMDB classifications are groups of CIs that share attributes and are stored in their own class table. Classifications let administrators to define a class hierarchy for the CIs within the CMDB.

A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation.

Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.

Use the following information to track and resolve issues with the CMDB Health processes.

The Identification and Reconciliation module provides a centralized framework for identifying and reconciling data from different data sources. It helps maintain the integrity of the CMDB and some non-CMDB tables when multiple data sources are used to create and update CI records.

CMDB Compliance is a tool set that enables administrators to certify CMDB data for correctness and fix any discrepancies found in the data.

The CMDB Identification and Reconciliation functionality is supported by the Identification and Reconciliation engine (IRE), rules, and tasks. Identification rules, reconciliation rules, IRE data source rules, de-duplication tasks, and reclassification tasks determine how IRE identifies and reconciles CI.

The CMDB schema model is a series of connected tables that contain all the assets and business services controlled by a company and its configurations.

Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables.

Desired State performs scheduled or on-demand audits of CMDB data to determine which records match the expected attributes, CI relationships, and relationships to other records in the system.

The Desired State Overview module displays various desired state reports. The Overview module is a type of homepage.

A health window is a trailing time frame in which the ServiceNow system evaluates audit results from CIs that have desired state fields defined.

The CMDB identification process relies on identification rules to uniquely identify CIs.

Use the ServiceNow Configuration Management Database (CMDB) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items (CIs) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.

You can populate the CMDB by using Discovery, by using the IntegrationHub ETL or Import Sets to import and integrate data from a third-party source, by integrating with an external CMDB, or by manually creating CIs.

You can preview an audit to view potential results without saving audit results or generating follow-on tasks. For example, use this feature to test template conditions for correctness without creating thousands of result records.

The proposed changes feature allows you to pre-configure changes to configuration items and their associated relationships. These pre-configured changes are prepared to be implemented, but do not actually happen until they are applied at a later time.

A relation qualifier, which is a CI of the Qualifier [cmdb_ci_qualifier] type, stores important information about the CI relationships.

Use the relationship editor to view, create, modify, or delete CI relationships. Open the relationship editor from the CI Relations formatter.

A scripted audit enables users with the certification_admin role to conduct an audit from a script rather than using restrictive template conditions.

Service definitions consist of CI types and relationship types. Dependent relationship rules define the dependency structure of the CI types and the relationship types in these service definitions, helping in CI identification and in the construction of business service maps.

By default, the forms that display manageable configuration items (CI) - computers, printers, network gear, uninterruptible power supplies (UPS), and power distribution units (PDU) - provide a number of related lists for the form.

Use the CI Class Manager to centrally view, create, or edit basic class definitions, class settings for Identification and Reconciliation Engine (IRE), CMDB Health, and manage some Service Mapping definitions.

Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy.

Description, identification rule, and other important schema structures for the CMDB cloud classes.

Attributes, identification rule, and other important schema structures for the CMDB Computer [cmdb_ci_computer] class.

Attributes, identification rule, and other important schema structures for the CMDB Hardware [cmdb_ci_hardware] class.

Attributes, identification rule, and other important schema structures for the CMDB Server [cmdb_ci_server] class.

Attributes, identification rule, and other important schema structures for Virtual Machine related classes.

The cmdb_backup_storage_information table (part of the [app-cmdb-content] ServiceNow Store application) holds generic backup storage information for a CI as a platform related item. The table includes a CI as a reference attribute and stores information for hardware, cloud, containers, and other CI types.

Alphabetical list of classes that are added by the CMDB CI Class Models ServiceNow Store app. The app adds class models (name, label, and a description of the type of information stored in the table) to the base-system CMDB. The app can also update the label (display name) of an existing base class.

From the time of its creation until it's no longer needed, a CMDB CI would typically transition through several operational states. CI LIfecycle Management provides the mechanism to define states and actions for a CI and lets you apply appropriate actions based on a CI's state to tailor the management of CI lifecycle to business needs.

Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Configure the CMDB Coverage application to assess and improve the quality of the CMDB.

Create discovery schedules for discovering IP address ranges.

If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is unsupported for CMDB Coverage. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Learn about CMDB Coverage and review the benefits it can provide for users in your organization.

The initialization activity processes historical IP address data from your existing CMDB CIs and IPAM sources. Initialization establishes baseline coverage metrics before ongoing monitoring begins.

CMDB Coverage properties control the behavior of the application.

Reference topics provide additional information about the scheduled jobs and properties used by CMDB Coverage.

Review the CMDB tables that are used for CMDB Coverage analysis, and add additional tables to enable complete visibility.

CMDB Coverage uses scheduled jobs to identify stale and missing data.

Set up a new IPAM Service Graph Connector or review your IPAM Service Graph Connector configuration from SGC Central.

Create discovery schedules, set up a new IPAM Service Graph Connector, and review your IPAM Service Graph Connector configuration from SGC Central to enable complete visibility.

The ServiceNow CMDB Coverage application enables you to assess and improve the quality of the Configuration Management Database (CMDB). Improved CMDB coverage provides organizations with better visibility into their network coverage, reliable asset data, and stronger IT operational control.​

Each CMDB and CSDM scheduled data collection job collects data periodically for the corresponding indicators.

Use the CMDB Data Foundations dashboard to monitor foundational key health-related metrics in CMDB.

The integrity and health of the CMDB is essential for the various features that depend on the data in the CMDB. As the CMDB grows and infrastructures change, the CMDB can accumulate stale, duplicate, or outdated CIs and therefore no longer accurately reflect the IT infrastructure and applications in the organization.

CMDB Data Manager is a policy-driven framework for bulk management of CI life-cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world.

The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered via email using ServiceNow® event-driven email actions.

Texts associated with CMDB, such as UI text and core CMDB documentation, use many terms that are important to understand in the context of CMDB.

A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group.

This is an overview of domain separation as it pertains to CMDB Health. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

View CMDB Health dashboards and use other CMDB Health-related features in CMDB Workspace and in Service Graph Workspace.

Reference topics provide additional information about the KPIs and metrics that CMDB Health uses and about tables, scheduled jobs, and properties that are used by CMDB Health.

Sets of CIs that share attributes are typically stored in the same class table. All CMDB tables are connected by relationships and child classes inherit attributes from parent classes to form a web of tables referred to as the CMDB hierarchy.

Configure the type of relationships that you want to query for in CMDB Query Builder. For example, configure which CI on the canvas is the parent and which is the child in the relationship or the level of relationships to query on.

The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships.

Use this example to build a CMDB query to find all critical application services, and their owner.

Use this example to build a CMDB query to find all application services for which there is an incident or a change request. Results are returned for either the application service itself or any CI within the service.

Use this example to build a CMDB query to find all hardware in my service offering that has Microsoft Windows installed.

Use this example to build a CMDB query to find all servers with a connection to a database.

Configure settings that control some of the functionality of the CMDB Query Builder.

Set property values to configure query processing.

The topics in this section provide various reference details for CMDB.

You can access CMDB success advisor from the Service Graph Workspace, CMDB Workspace, or Software Asset Workspace to set up and manage application-specific dashboards. Depending on your progress, you can either begin the setup or access the dashboard to monitor and manage targeted configuration items (CIs) for an application.

Assign roles to control access to features, capabilities, and data in the CMDB success advisor application.

CMDB success advisor can automatically configure the Data Foundations advisor dashboard on installation or upgrade, giving you immediate access to pre-configured CMDB health insights without manual setup.

Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.

Complete the configuration tasks to start using the CMDB success advisor.

Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) data quality, Common Service Data Model (CSDM) alignment, and Data Foundations outcomes.

CMDB success advisor analyzes your instance's CI and task data to recommend which CI classes should be in your Data Foundations scope.

When other tools or processes add or remove principal classes outside the advisor scope, the Data Foundations advisor displays a notification prompting you to review and update the scope.

The Data Foundations advisor dashboard provides tools to define your principal class scope, monitor CI data quality, and drive targeted improvements.

The CMDB success advisor for Data Foundations dashboard enables CMDB administrators to identify and address data quality issues specific to principal classes in the Configuration Management Database (CMDB).

Improve Data Foundations coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

Identify and evaluate settings including CMDB reconciliation rules, CI creation business rules, and CMDB Data Manager policies that support data quality and life cycle management for your principal classes.

Identify supported principal classes and attributes from a Discovery pattern or Service Graph Connector to evaluate data coverage and upgrade requirements.

The Data Foundations advisor dashboard can be configured automatically on installation or upgrade, or manually through the CMDB success advisor landing page.

Indicators enable viewing of high-level metrics that highlight data quality, completeness, and integration coverage issues across principal classes and configuration items (CIs).

Review both existing and suggested Discovery patterns and Service Graph Connectors to improve your Data Foundations data coverage.

Add or remove CI classes from the Data Foundations advisor scope to keep it aligned with your organization's current goals.

If the Data Foundations advisor dashboard was not configured automatically, set it up manually by selecting the principal classes that define the Data Foundations scope.

After the Data Foundations advisor dashboard is configured, you can update the principal class scope to keep it aligned with your goals, and resolve discrepancies when classes are changed outside the advisor.

Create the sn_cmdb_advisor.principal_class_recommendation_criteria system property to filter which CI classes CMDB success advisor considers when generating principal class recommendations for the Data Foundations advisor.

The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Data Foundations displays suggestions for targeted actions to address Data Foundations data quality issues and improve the overall quality of your Configuration Management Database (CMDB). Select the Ask Otto action on a KPI card to start an agent conversation without waiting for the next scheduled agent run.

Resolve a principal class sync discrepancy by reviewing and updating the Data Foundations advisor scope in the Set principal classes dialog box.

The Configuration Management Database (CMDB) and Data Foundations settings review provides a configuration-level assessment of the CMDB configuration item (CI) classes for your principal classes to support data quality, life cycle management, and integration accuracy.

View integrations recommended for your Data Foundations advisor scope that are not yet installed, to identify opportunities to improve CI data coverage for your principal classes.

Make sure that existing Hardware Asset Management (HAM) CI classes are included as principal classes in Data Foundations during upgrade, without requiring manual configuration.

As a CMDB administrator, you can use the Data Foundations dashboard in CMDB success advisor to improve data quality for the most critical CI classes. Use Data Foundations to keep your CI data accurate, complete, and reliable across the CI classes your organization relies on for incidents, problems, and changes.

Learn about CMDB success advisor and review the benefits it can provide for different users in your organization.

You can install the CMDB success advisor application (sn_cmdb_advisor) if you have the admin role. The application installs related ServiceNow applications and plugins if they are not already installed.

Familiarize yourself with the key terms and concepts to work with CMDB success advisor.

As a CMDB administrator, you can use the CMDB success advisor landing page to configure and manage data quality dashboards for Data Foundations, Hardware Asset Management (HAM), and Software Asset Management (SAM).

CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.

Principal classes are CI classes that your organization treats as business-critical. In CMDB success advisor, the CI classes you select define the Data Foundations advisor scope.

Reference topics provide additional information about CMDB success advisor components, configuration reviews, and data integration checklists.

Each of the three ServiceNow CMDB success advisor cards in CMDB Workspace shows different content depending on setup and entitlement status.

The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management (SAM), by improving Configuration Management Database (CMDB) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.

Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud.

Attributes in the Configuration Item [cmdb_ci] class, which extends the Base Configuration Item [cmdb] class.

List of tables in the CMDB in a base system with its name, label, and a description of the type of information that is stored in the table.

Import and integrate third-party data into Configuration Management Database (CMDB) classes.

For an immediate access to tools or data that you need, add your own quick link to the Home view of CMDB Workspace.

The Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace.

Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.

The Cloud vs Non-cloud resources chart in CMDB Workspace determines which CIs and application services are stored on a cloud and which aren't in the organization. In addition to base system classifications, you can add cloud versus non-cloud classifications that reflect specific datacenter deployments in the organization.

Modify the appearance order and other properties of the important action cards that appear on the Governance view of the CMDB Workspace.

Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools.

Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.

Each CMDB Workspace scheduled data collection job collects data periodically for the corresponding indicators.

The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.

The CMDB 360 view in CMDB Workspace and in Service Graph Workspace provides aggregations and analysis of CMDB 360 data which you can use to track activities and identify Potential issues of discovery sources. You can also create different types of your own queries and associated schedules and reports to explore CMDB data.

The Configuration Management Database (CMDB) creates and maintains the logical configurations your network infrastructure needs to support a ServiceNow service.

The following scheduled jobs, tables, roles, and properties, are related to CMDB Data Manager. Some of those, are installed with CMDB Workspace and Service Graph Workspace.

Several types of components are installed with activation of the Application Service [com.snc.cmdb.it_service] plugin, including tables, user roles, and scheduled jobs.

Tables installed to support duplicate CI remediation (included in the com.snc.cmdb plugin).

Several types of components are related to CMDB 360 (included in the com.snc.cmdb plugin), such as tables and properties.

Metrics health scores are aggregated into their respective KPI (key performance indicator) scores, which in return are aggregated into the overall CMDB Health score. Modify the default aggregation weights for metrics and KPIs to reflect on the importance of one metric over another is assessing the health of CMDB in the organization.

Configure the execution mode to use when running a query, at the query-level. The execution mode determines whether the query runs using a performance-enhancing engine (V2) or the legacy engine (V1).

Configuration identifiers provide a framework that lets you customize some behaviors of a CMDB Workspace feature, enabling different settings for that feature, on different workspaces. Most importantly, you can use this customization framework when integrating a CMDB Workspace feature into another workspace.

Plan and configure your implementation of CMDB Workspace.

Configure the necessary rules for CMDB Identification and Reconciliation (IRE) to function effectively.

Assign user roles to service groups to grant users access to application services in your organization. Your organization may restrict access to some services for security or secrecy reasons.

Unify the way you manage services in the organization by converting manually created records in the Service [cmdb_ci_service] table into application services. Conversion lets you streamline the different types of services in your organization, leverage ITOM Visibility capabilities, and align with the Common Service Data Model (CSDM). The conversion is irreversible: You can't transform application services back into business services.

Convert certification schedules created in the legacy Data Certification application (running on Core UI), into draft Data Manager certification policies available in CMDB Workspace.

Unify the way that you manage services in your organization by converting legacy manual services into dynamic application services. Conversion lets you streamline the different types of services in your organization, leverage ITOM capabilities, and align with the Common Service Data Model (CSDM).

Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements.

Schedule a saved CMDB query to run once at a scheduled time or on a recurring schedule, and to email the query results to specified users.

Specify data refresh rules to determine if a CI is stale for a specific discovery source. Such CIs can then be updated by a lower-priority authorized discovery source.

Create hosting and containment rules (dependent relationship rules) for CI classes to help with correctly identifying dependent CIs during the business discovery process and service mapping. Discovery calls the identification API that applies dependent relationship rules.

After running a saved query in the CMDB Query Builder, create a dynamic report that continuously updates to show the latest query results. You can use a dynamic report as any other report created using Reporting and you can add it to Performance Analytics dashboards.

Filter the CIs that are included in health calculations and that appear in the CMDB Health Dashboard by defining health inclusion rules. Use health inclusion rules to temporarily filter out classes that generate a large number of failures, until the problems are fixed.

Narrow the scope of CIs that are included in the identification process by creating an identification inclusion rule.

When using Identification and Reconciliation Engine (IRE), you can prevent a specific discovery (data) source from inserting new CIs for a specific class. Create IRE data source rules for discovery sources that you don't trust in creating CIs but continue to trust in updating those CIs that exist.

Create an application service to adhere to Common Service Data Model standards and to standardize the organization, maintenance, and monitoring of services in your organization.

To apply Identification and Reconciliation Engine (IRE) features to supported non-CMDB tables, create data refresh rules for those tables. Data refresh rules are used to determine if a record is stale for a specific data source. Such records can then be updated by a lower-priority authorized data source.

Narrow the scope of records that are included in the identification process of non-CMDB records by creating an identification inclusion rule.

To use Identification and Reconciliation Engine (IRE) features with supported non-CMDB tables, you must first create identification rules that uniquely identify the table records. Each non-CMDB table can be associated with a single identification rule.

When using Identification and Reconciliation Engine (IRE), you can prevent a specific data source from inserting new records for a specific non-CMDB table. Create IRE data source rules for data sources that you don't trust in creating records but continue to trust in updating those records that exist.

Use CMDB Query Builder reports to show the results of a CMDB query or a Service Mapping query. Create a basic report or a dynamic report that auto-updates when the results of the associated saved query change.

Create a static or a dynamic CI reconciliation rule for a non-CMDB table.

Create a static or a dynamic CI reconciliation rule.

After running a query in the CMDB Query Builder, you can create a basic report that is scoped to the query execution.

The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud.

The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards with insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app uses ServiceNow health benchmarks to provide recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.

The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.

Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user.

Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.

Reset a certification task to restart the certification process for the task. Reset sets all certification results for the task to 'Review not completed', removes any added comments, and adds the task to the list of tasks that need review.

Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included.

Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB.

The Data Manager overview page in CMDB Workspace provides a dashboard view of Data Manager tasks, and lets you get started in using the CMDB Data Manager.

Use CMDB Workspace to create, delete, edit, or activate retirement definitions in your organization, for a class. Tables that are targeted in CMDB Data Manager life-cycle policies, must be associated with an active retirement definition. Target CIs in Retire policies, are set to match their associated class retirement definitions.

If you created a draft Data Manager policy, or imported legacy certification schedules, you can activate that draft policy by publishing it in CMDB Workspace.

Review Data Manager tasks (such as life-cycle tasks) that are assigned to you, to an assignment group that you belong to, to people you manage, or to members of a group that you are the manager of. All in accordance with CMDB Data Manager policies. During the review, you can approve, cancel, reject, or reassign a task.

The CMDB Data Manager in CMDB Workspace, provides charts and counts that show the overall state of Data Manager policies in the organization. Review these details to track progress and to identify any problems that require your attention.

View Data Manager policies on a dashboard view in CMDB Workspace, with a timeline of upcoming scheduled policies, counts, and grouped by policy status.

Use the CMDB Data Manager in CMDB Workspace to administer policies, CIs life-cycle and attestation tasks, view analytics about on-going CMDB Data Manager processes, and to approve or reject assigned tasks.

Create and manage exclusion lists for the various policy types used in CMDB Data Manager, in CMDB Workspace. Policies of the specified type won't target CIs and other records in the exclusion list for that policy type.

Review records (and CIs) that failed the certification review and are assigned to you. Those exceptions appear in a list that is dynamically updated as certification tasks are being reviewed.

Duplicate CIs in the CMDB unnecessarily overload the system and interfere with the CMDB's integrity and reliability. It is therefore important to regularly use CMDB tools that detect and remediate duplicate CIs.

Configure de-duplication remediation processes for related tables, to turn off the execution of business rules, workflows, and any other automatic processes that might be turning off the update of referenced duplicate CIs to the main CI. Disabling all these workflows of related tables, allow de-duplication tasks, that would otherwise fail, to complete.

Create libraries of de-duplication templates in CMDB Workspace, to process de-duplication tasks which remediate duplicate CIs, in a consistent manner and in bulk. De-duplication templates are pre-configured with all necessary settings for remediating duplicate CIs in de-duplication tasks, per class.

Define a CI Lifecycle Management CI action that can be later applied to CIs.

Maintain the integrity of the CMDB by deleting any CI relationships that are no longer relevant or needed for a CI. Use the relationship editor to delete CI relationships.

You can use the CI Class Manager to delete CIs that are no longer needed.

Delete a CMDB query that is no longer used or needed.

Allow a CMDB CI Lifecycle Management operation in which two specified CI actions can be applied simultaneously to a CI.

Use CMDB APIs to create, update, and read operations on the CMDB. Domain separation is supported in CMDB APIs.

Domain separation is supported in the CMDB. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Domain separation is supported in the CMDB Query Builder. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Domain separation is supported in the CMDB Identification and Reconciliation feature. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Domain separation is supported in the relations formatter and the CI relationship editor. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Exclude specific classes, for which Dynamic IRE isn't beneficial, from Dynamic IRE. When a hierarchy branch (such as the Hardware class branch) is configured to use Dynamic IRE, you can configure specific classes within that branch, to be excluded from Dynamic IRE.

Dynamic Identification and Reconciliation Engine (IRE) processes CI identification for maximum accuracy and efficiency and eliminates the requirement to manually create or maintain rules.

When starting to use the CI Lifecycle Management module, ensure to activate the CI Lifecycle Management - Restore Internal State Management Tables scheduled job which is disabled by default. This scheduled job continuously checks and maintains the data integrity of all internal CI Lifecycle Management tables.

Prevent CMDB 360 from collecting, storing, and analyzing data for classes for which it isn't needed. CMDB 360 processes large amounts of data. Therefore, excluding classes can help improve the performance of the Multisource Dashboard Analytics Population scheduled job and of CMDB 360 queries.

Create a list of relationships that should not appear in the relations formatter view on CI forms.

Use the topics in this section to learn and explore CMDB concepts, its predefined tables and the relationships between them.

Learn more about CMDB Health and review the benefits it can provide for users in your organization.

Learn more about CMDB Workspace, its different views, and its benefits when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360.

The Identification and Reconciliation (IRE) module provides a centralized framework for identifying and reconciling data from different data sources. It helps maintain the integrity of the CMDB and some non-CMDB tables when multiple data sources are used to create and update CI records.

Export a saved CMDB or Service Mapping query definition to an XML file which you can later import and run in the CMDB Query Builder. This process lets you port a saved query between instances, such as from a development environment to a production environment.

Export a saved query definition to an XML file as an update set, which you can later import.

The CMDB Health Dashboard shows the string ‘failure threshold reached' when the number of CIs that are failing the metric tests, reaches the failure threshold set for the metric.

Follow these high level steps to get started and to track activities of the CI Lifecycle Management module of the CMDB application.

When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs.

The Identification and Reconciliation Engine (IRE) generates the following errors and messages. Depending on settings, these messages appear in the Identification Logging pane and in the system logs.

You can apply CMDB Identification and Reconciliation Engine (IRE) processes when Import Sets are used to import CIs into the CMDB. CI identification can prevent duplicate CIs in the CMDB, which Import Sets might otherwise cause.

Identification simulation is a central location for automatically constructing a payload that is guaranteed to be complete and valid. You can then simulate the processing of the payload by the Identification and Reconciliation Engine (IRE) and examine the results before actually submitting it for execution by IRE.

The CMDB Health Dashboard shows the string 'incomplete score' for a metric when it fails to calculate the score for the metric.

Edit a scheduled data import directly from CMDB performance insights for your Service Graph Connectors. Consider enabling Concurrent Import with a custom size partition to split incoming data into multiple import sets and transform the import sets concurrently to reduce processing time.

Edit a data source for your Service Graph Connectors to specify the data that an import set should ingest. Consider configuring a batch process to make ingestion more efficient and improve performance.

Edit a related table on the Related Entries [cmdb_related_entry] table directly from the CMDB performance insights tool in the CMDB Workspace Insights view. Update the related table to correctly reference another CI in the Referenced field when a reference is missing from the related table.

Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.

Use everyday natural language query (NLQ) in a search string to query for a set of CIs in the CMDB. Intelligent Search for CMDB, parses, resolves ambiguities, and converts your search string into a valid CMDB query. Complex search strings open fully constructed on a canvas of CMDB Query Builder where you can continue and refine, or run.