Dependency Views

ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.

Dependency Views maps can display cluster group nodes alongside individual CI nodes, and the child nodes of these cluster groups.

ServiceNow Dependency Views maps graphically display CIs that support application or business services and the relationships between the CIs.

You can use the following condition and script parameters for menu actions.

Create filters to narrow down the CIs that are displayed on a Dependency Views map. You can create filters that are based on CIs' class, CIs' attributes, or CIs' relationships.

Domain separation is unsupported in Dependency Views. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

To reduce the density on a map, Dependency Views automatically groups CIs of a similar CI type from the same level.

Users with the sn_cmdb_admin or admin role can control the appearance and behavior of Dependency Views by configuring map indicators, map related items, map icons, and menu actions.

Use the layout controls on a Dependency Views map to display elements in different configurations for easier management. Use the filter panel on the map to display fewer levels or to filter out elements you don't want to see, then save the filter for use later. Draw new relationships between elements or edit existing relationships.

Use Dependency Views properties to configure how data appears in Dependency Views maps.

Several types of components are installed with the activation of the Next_Gen BSM (com.snc.ng_bsm) plugin, such as tables.

Dependency Views maps contain the following menus and controls.

The latest version or service pack of internet browsers are required to view and manipulate Dependency Views maps.

You can set a custom predefined filter as the default predefined filter for viewing maps.

When you display a Dependency Views map, the map is centered on the root CI and displays the layout and number of levels defined in the map properties. If Operational Intelligence is activated, then a Dependency Views map provides a mode that lets you directly access metrics information for the CIs on the map.

You can select from different layout options for your Dependency Views map.

Use one of the dependency types provided, or create a custom dependency type with a script that will execute in real time to generate a custom view of a Dependency Views map for a specific CI.

Upload new icons or modify existing icons to customize the icon displayed for a CI in maps in Dependency Views, Service Mapping, and Event Management.

Dependency Views maps and application service maps, use icons to display additional information for a CI by displaying its related records such as alerts, outages, incidents and problems. These icons are called map indicator.

The Map Related Items module relates referenced CIs to one another, which allows them to be displayed in a Dependency Views map.

To modify an existing menu option, first you create a copy of the original menu action record, and then you modify the copy.

Use the Saved Views module to delete a previously saved view.

Export a Dependency Views map to an image in PNG format.

Filter a Dependency Views map to display specific types or categories of configuration items.

You can view various related items for the nodes in a Dependency Views map.

In the View Map module, use the menu icon to save and load Dependency Views maps.

Cluster and virtually grouped nodes can be displayed in a collapsed mode to avoid unnecessary clutter in large maps.