Create an interaction

task brazil Updated Sep 10, 2026 1 min read create-interactions.md

An interaction is a record of a conversation between a requester and a fulfiller (real or virtual). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.

Before you begin

Role required: interaction_agent

Procedure

Navigate to All > Interaction > All.
Select New.

In the Interaction form, fill in the fields:

Field	Description
Type	Select the type of interaction. For example, chat, phone, and so on.
Opened for	Select the user who started the interaction.
Assigned to	Select the user to whom the interaction is assigned.
State	Select the current state of the interaction.
Short description	Enter the basic details of the interaction.
Work notes	Enter relevant additional information.

Select Submit.

[Omitted image "new-interaction.png"] Alt text: Sample Interaction form.

Result

The interaction is created and assigned to the selected user.

[Omitted image "assigned-interactions.png"] Alt text: Assigned interactions for a user.

Parent Topic:Using Interaction Management

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---
title: Create an interaction
description: An interaction is a record of a conversation between a requester and a fulfiller \(real or virtual\). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/interaction-management/create-interactions.html
release: brazil
product: Interaction Management
classification: interaction-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Interaction Management, Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create an interaction

An interaction is a record of a conversation between a requester and a fulfiller \(real or virtual\). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.

## Before you begin

Role required: interaction\_agent

## Procedure

1.  Navigate to **All** &gt; **Interaction** &gt; **All**.

2.  Select **New**.

3.  In the Interaction form, fill in the fields:

    |Field|Description|
    |-----|-----------|
    |Type|Select the type of interaction. For example, chat, phone, and so on.|
    |Opened for|Select the user who started the interaction.|
    |Assigned to|Select the user to whom the interaction is assigned.|
    |State|Select the current state of the interaction.|
    |Short description|Enter the basic details of the interaction.|
    |Work notes|Enter relevant additional information.|

4.  Select **Submit**.

    \[Omitted image "new-interaction.png"\] Alt text: Sample Interaction form.


## Result

The interaction is created and assigned to the selected user.

\[Omitted image "assigned-interactions.png"\] Alt text: Assigned interactions for a user.

**Parent Topic:**[Using Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/interaction-management/using-interaction-management.md)