Using Interaction Management
concept brazil Updated Sep 10, 2026 1 min read using-interaction-management.md
Most interaction creation takes place in other applications, to control channels. When needed, you can create an interaction from the Interaction application.
For more information about how interaction are created in other applications, see:
-
Create an interaction
An interaction is a record of a conversation between a requester and a fulfiller (real or virtual). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management. -
Associate a record with an interaction
As an agent, you might need to create a record on another table to work on an interaction. You can associate the record with the interaction.
Parent Topic:Interaction Management
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--- title: Using Interaction Management description: Most interaction creation takes place in other applications, to control channels. When needed, you can create an interaction from the Interaction application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/interaction-management/using-interaction-management.html release: brazil product: Interaction Management classification: interaction-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities] --- # Using Interaction Management Most interaction creation takes place in other applications, to control channels. When needed, you can create an interaction from the Interaction application. For more information about how interaction are created in other applications, see: - - [Interaction Management in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/interaction-management-in-procurement-operations-workspace.md) - [Interaction Management in Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/interaction-mgmt-supplier-mgr-ws.md) - [Interaction management in Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/interaction-record.md) - - **[Create an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/interaction-management/create-interactions.md)** An interaction is a record of a conversation between a requester and a fulfiller \(real or virtual\). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management. - **[Associate a record with an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/interaction-management/associate-record.md)** As an agent, you might need to create a record on another table to work on an interaction. You can associate the record with the interaction. **Parent Topic:**[Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/interaction-management/interaction-management.md)
| title | Using Interaction Management |
| description | Most interaction creation takes place in other applications, to control channels. When needed, you can create an interaction from the Interaction application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/servicenow-platform/interaction-management/using-interaction-management.html |
| release | brazil |
| product | Interaction Management |
| classification | interaction-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Interaction ManagementManage people and work capabilitiesExtend ServiceNow AI Platform capabilities |