Post a message to a record feed

task brazil Updated Sep 10, 2026 1 min read t_PostingMessagesToRecordFeeds.md

Raw file servicenow.com

Use Live Feed to post a message to a record feed.

Before you begin

Role required: none

Procedure

Open the record feed in one of the following ways:
- From your homepage (must already be following the record)
- As a team in Live Feed (must already be following the record)
- From My Live Feed (must already be following the record)
- From the Live Feed pop-up window
- From the Live Feed tab on the activity formatter
- Click the Show Live Feed buttonin the form header.
Compose the message and add images and links.
In the To list, select the record where you want to post the message.

Note: Applies to Live Feed only.
Select the Work Notes check box to post the message as a work note.

Only users with access to work notes on the record can post and see work notes. This option is only available for records that have a journal field.
Click Post.

Note: If the record has journal fields for comments or work notes, your message is automatically added to the appropriate field on the record. If the record has a standard text field for comments on the activity formatter, each live post overwrites the field value. Comments added through Live Feed start with #LiveFeed on the activity formatter.

Parent Topic:Working with record feeds

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---
title: Post a message to a record feed
description: Use Live Feed to post a message to a record feed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/live-feed/t\_PostingMessagesToRecordFeeds.html
release: brazil
product: Live Feed
classification: live-feed
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with record feeds, Use Live Feed to work on records, Using Live Feed, Live Feed Core UI, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Post a message to a record feed

Use Live Feed to post a message to a record feed.

## Before you begin

Role required: none

## Procedure

1. Open the record feed in one of the following ways:

- From your homepage \(must already be following the record\)
- As a team in Live Feed \(must already be following the record\)
- From My Live Feed \(must already be following the record\)
- From the **Live Feed** pop-up window
- From the **Live Feed** tab on the activity formatter
- Click the **Show Live Feed** buttonin the form header.
2. Compose the message and add images and links.

3. In the To list, select the record where you want to post the message.

**Note:** Applies to Live Feed only.

4. Select the **Work Notes** check box to post the message as a work note.

Only users with access to work notes on the record can post and see work notes. This option is only available for records that have a journal field.

5. Click **Post**.

**Note:** If the record has journal fields for comments or work notes, your message is automatically added to the appropriate field on the record. If the record has a standard text field for comments on the activity formatter, each live post overwrites the field value. Comments added through Live Feed start with \#LiveFeed on the activity formatter.

**Parent Topic:**[Working with record feeds](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/live-feed/c_WorkingWithRecordFeeds.md)