Live Feed

An @mention is any posted update that contains @username anywhere in the body of the message.

Administrators and users with the live_feed_admin role can configure Live Feed security and provide access to Live Feed from content management pages. Administrators can also set up Live Feed table notifications.

Document feeds honor the access control rules (ACLs) for the associated record. Users can only view messages on the document feed if they have access to the same information on the record.

Configure a table to support record feeds. You can add the Show Live Feed button in the form header and add the UI actions Follow on Live Feed and Show Live Feed as List and Form.

Record feeds honor the access control rules (ACLs) for the associated record.

A property called glide.ui.show_live-feed_activity controls whether Live Feed is automatically enabled for all records.

When a user views a record on a table that has Live Feed enabled, such as the Incident [incident] table, the user can click the Show Live Feed button at the top of the form to automatically create a record feed.

A document feed is a Live Feed group that is associated with a record, such as an incident or change.

This example demonstrates a table notification that generates an automatic message on Live Feed whenever a workaround is added to an open problem.

This advanced example demonstrates a table notification that generates an automatic message on Live Feed whenever a problem is closed.

This example demonstrates a table notification on a non-task table. It generates an automatic message on Live Feed whenever a sales opportunity is won, if you have activated the Sales Force Automation plugin.

This example demonstrates table notifications to be sent out to related feeds.

Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.

The following examples demonstrate how to set up different types of table notifications that are useful for Live Feed.

The user who creates a record feed becomes the group administrator, which allows the user to modify the following record feed properties.

If you are participating in a feed and navigate to another module, when you return to Live Feed it displays the feed you were previously viewing if it is public or if it is a private feed that you are a member of.

In Live Feed, you can post new messages and replies to existing messages for all users in the feed. You can also send a reply message to a team or record.

A record feed is a Live Feed group that is associated with a record, such as an incident or change.

Live feed table notifications generate automatic Live Feed messages. The Live Feed plugin must be activated to use table notifications.

To tag a keyword or topic in a message, enter a # symbol before the word. A link to the hashtag is added beneath the message and all feed users can search and filter by the hashtag to find the message.

Feeds allow users to create focused discussions in Live Feed.

Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results.

Live Feed provides many methods you can use to share content with others in your organization.

Users can be combined into teams for the purpose of subscribing to specifically-focused feeds.

A record feed is associated with a record, such as an incident or change.

When you view record feeds, Live Feed displays the activity stream for the document.

Interact with the record feed in any form that has Live Feed enabled.

When a user follows a record, the user becomes a member of a private group for the record.

Live Feed content forms a searchable knowledge source for sharing information within an organization.

Topics in this section describe domain separation in Live Feed, as well as the various components that are installed with it.

The Live Feed plugin includes the following business rules.

This is an overview of domain separation and Live Feed. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

The Live Feed plugin includes the following email notifications.

This business rule is installed with Live Feed Document. There are no tables, roles, or notifications installed with it.

Several types of components are installed with Live Feed.

The Live Feed v2 plugin does not support Internet Explorer 7 through 9.

By default, administrators and users with the live_feed_admin role can configure live feed security and view all Live Feed tables.

You can restrict who can create teams by modifying an access control rule.

The Live Feed user interface provides many methods you can use to share content with others in your organization.

You can restrict who can rename hashtags.

The Live Feed plugin installs the following script includes.

The Live Feed plugin includes the following tables.

The Live Feed plugin includes the following user roles.

This portion of the UI gives the user access to various types of messages and tools for grouping and categorizing messages. Also included are methods for identifying which user feeds you are following and which users are following you.

You can provide access to Live Feed from pages built in the Content Management System (CMS). For example, allow an end user to access your company feed via the ESS portal.

Live Feed is active for all instances. An administrator can activate the Live Feed plugin if it is not already active.

The Live Feed Document plugin is active by default.

Add or modify a link to a Live Feed post.

You can add UI actions on a table to allow users to follow records in live feed.

You can add an image at the domain level of already defined hashtags if you have the admin role.

When you are posting a message, you have the option of creating a poll in order to record your viewers' opinions. As users take the poll, their feedback statistics are displayed within the feed.

Add Live Feed to a homepage so it is the first thing you see when you log in.

Use the ID of a knowledge article to post it as a reply to a Live Feed conversation.

Add Live Feed UI actions on a table.

Add the Live Feed button in the form header for a table.

You can add Live Feed to your own homepage or to a global homepage.

You can attach files to a post by dragging a file into a post or pasting an image from the clipboard.

The Live Feed interface uses the standard bookmarking functionality for feeds and hashtags.

Over time, users may create many hashtags with similar names, such as competitive, competitor, and competition. To combine hashtags for better searching and filtering, change the names of similar hashtags to a standard name.

You can configure a table to support document feeds.

In addition to adding files to a message, you can also copy images to the clipboard and paste them into a message or reply.

Group feeds are created by users so that members with similar interests can find that information in one place. Individual users or teams can join group feeds.

When you create a team, you become the team administrator.

If you are a feed administrator, you can delete the feed.

Users can delete any of their own posts or replies. A conversation administrator can also delete messages.

If you are the team administrator, you can delete a team.

You can disable a document feed from the form of any table.

You can disable Live Feed functionality from the form of any table.

You can view all postings assigned a specific hashtag by following the hashtag. You can also unfollow the hashtag if you no longer want to view those postings.

You can view users who are following you or other users you are following.

You can follow records that have a record feed associated with them from within the record form.

As you use Live Feed, you can follow the message threads of other users.

You can invite another user to join a team.

The feed administrator can invite another user or a group to join a feed.

The feed administrator can invite another user or a team to join a record feed.

You can join a public team, accept an invitation, or request access to a team.

Members can choose to leave a group feed.

You can give up membership to a team by leaving that team.

Like a message to provide feedback to the author.

All active users in the instance have access to Live Feed by default.

When a user requests membership to a private team, the team administrator receives an email.

Users can remove their own messages from feeds. If necessary, administrators can remove inappropriate messages that are posted by any user.

Top-level messages in feeds can be marked as favorites on a per user basis only.

If you are team administrator, you can modify an existing team.

When you join a feed, you become a feed member.

Use Live Feed to post a message to a record feed.

You can post a message to open a new feed.

As a participant in a conversation, you can remove hashtags from messages that have already been posted.

If you're a team administrator, you can remove any member from the team.

The feed administrator can remove any member from the feed.

To participate in an existing thread of a feed, you can compose and submit a reply message. By default, the message is visible to all members of the feed.

A feed is a stream of related messages. You can use the feed selector to switch between feed types and to view specific group feeds and record feeds.

You can follow records that have a record feed associated with them when viewing a list of records. This method allows you to select multiple records to follow.

You can set up a table notification for a task table to enable automatic Live Feed messages.

Table notifications are supported for all task tables by default, and you can set up a table notification for any other table.

A team administrator can subscribe a team to specific feeds so the members of the team receive email notifications.

Direct members of a feed can subscribe and unsubscribe to the feed in order to receive email notifications whenever any activity in the feed occurs, such as new messages being posted, replies, likes, polls, and @mentions.

Users can subscribe and unsubscribe to receive email notifications generated by feeds the team participates in.

Your profile information includes a photo or image, and tabs for different types of information including messages, feeds, teams, followers, and those who are following you. You can update your profile information and picture at any time.

You have several options for viewing a feed.

View a specific member of a group feed.

View a hashtag from any feed.

When a requester user, one that has no ServiceNow role, is viewing a feed and points to another user's picture, information for the user appears from the Business Card view of the User [sys_user] table.

View a team feed to see messages belonging to that team.

View a list of members belonging to a Live Feed team.