Public URLs

concept brazil Updated Sep 10, 2026 1 min read public-urls.md

On-premise customers should ensure that the URLs are accessible from the Internet for the Notify-Twilio driver to work correctly.

The Notify-Twilio drivers (both new and old) require that specific URLs on the instance be accessible from the Internet by the Twilio server without authentication. If the instance is within a private network, you need to either port forward or set up a reverse proxy.

For the Notify-Twilio driver, the URLs are:

/NotifyTwilioCallProcessor.do
/NotifyTwilioCallStatusProcessor.do
/NotifyTwilioSMSProcessor.do
/NotifyTwilioDialStatusProcessor.do
/NotifyTwilioEventProcessor.do
/NotifyTwilioDialProcessor.do
/NotifyTwilioRecordingProcessor.do

For the Notify-Twilio Direct driver, the URLs are:

/api/sn_twilio_direct/twilio_callbacks/process/twiml/{callback_name}
/api/sn_twilio_direct/twilio_callbacks/process/xml/{callback_name}

Note: The glide.notify.endpoint property needs to be set to an Internet visible name because the instance name inside a private network can be different from the Internet domain.

Parent Topic:Notify reference

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---
title: Public URLs
description: On-premise customers should ensure that the URLs are accessible from the Internet for the Notify-Twilio driver to work correctly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/notify/public-urls.html
release: brazil
product: Notify
classification: notify
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notify reference, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Public URLs

On-premise customers should ensure that the URLs are accessible from the Internet for the Notify-Twilio driver to work correctly.

The Notify-Twilio drivers \(both new and old\) require that specific URLs on the instance be accessible from the Internet by the Twilio server without authentication. If the instance is within a private network, you need to either port forward or set up a reverse proxy.

For the Notify-Twilio driver, the URLs are:

-   /NotifyTwilioCallProcessor.do
-   /NotifyTwilioCallStatusProcessor.do
-   /NotifyTwilioSMSProcessor.do
-   /NotifyTwilioDialStatusProcessor.do
-   /NotifyTwilioEventProcessor.do
-   /NotifyTwilioDialProcessor.do
-   /NotifyTwilioRecordingProcessor.do

For the Notify-Twilio Direct driver, the URLs are:

-   /api/sn\_twilio\_direct/twilio\_callbacks/process/twiml/\{callback\_name\}
-   /api/sn\_twilio\_direct/twilio\_callbacks/process/xml/\{callback\_name\}

**Note:** The **glide.notify.endpoint** property needs to be set to an Internet visible name because the instance name inside a private network can be different from the Internet domain.

**Parent Topic:**[Notify reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/notify/notify-reference-section.md)