Types of catalog items

reference brazil Updated Sep 10, 2026 1 min read r_ExtendedCatalogItemFunctions.md
Raw file servicenow.com

Service Catalog offers a few types of catalog items.

The basic Service Catalog item types include:

  • Record producers: giving alternative ways of adding information such as Incidents via the service catalog.

  • Order guides: to group multiple catalog items in one request.

  • Content Items: catalog items which provide information instead of goods or services.

  • Standard catalog items

  • Record Producer
    A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

  • Order guides
    Order guide submits a single service catalog request that generates several items.

  • Define a content item
    A content item is a service catalog item that provides information instead of goods or services.

  • Configure a default width for Service Catalog variables
    Configure the default width for variables on a catalog item page to specify what percentage of the screen size that it can span.

  • Define a regular expression for a variable
    Define a regular expression (regex) to validate a variable value.

  • Pass variables between tasks
    Pass variables from one step of the fulfillment process to another.

  • Create or edit a catalog item
    Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

  • Add a catalog item
    Service Catalog enables you to add a catalog item to multiple catalogs and categories.

  • Service Catalog customization
    Service Catalog enables you to customize the catalog in various ways.

Parent Topic:Exploring Service Catalog

Search documentation
Search document titles and file paths on the brazil branch