Data mapping for Service Graph Connector for Observability

Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace.

Important: The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes for Service Graph Connector for Observability - Dynatrace SaaS.

Data source	Staging table	Target tables	Notes
SGO-Dynatrace SaaS Frontend	SGO-Dynatrace SaaS Frontend [sn_dynatrace_saas_sgo_dynatrace_saas_frontend]	Calculated Application Service
SGO-Dynatrace SaaS Host	SGO-Dynatrace SaaS Host [sn_dynatrace_saas_sgo_dynatrace_saas_host]	Computer IP Address Serial Number Key Value When the Software Asset Management (SAM) application isn't installed: Software Software Instance When the SAM application is installed: Software Installation	Host classification: Depending on the operating system (OS), data is imported into the Linux Server [cmdb_ci_linux_server], Windows Server [cmdb_ci_win_server], AIX Server [cmdb_ci_aix_server], or Solaris Server [cmdb_ci_solaris_server] classes. For other OS types, the data is imported into the Computer [cmdb_ci_computer] class.
SGO-Dynatrace SaaS Processes	SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes]	Application	The target table is populated using Application Dependency Mapping (ADM). ADM classifies the processes based on the attributes in the Process Classification [discovery_classy_proc] table. To learn about process classification, see Discovery classifiers.
SGO-Dynatrace SaaS Service	SGO-Dynatrace SaaS Service [sn_dynatrace_saas_sgo_dynatrace_saas_service]	Calculated Application Service
SGO-Dynatrace Classic Migration Cleanup	SGO-Dynatrace Classic Migration Cleanup [sn_dynatrace_saas_sgo_dynatrace_classic_migration_cleanup]	Application	One-time cleanup of stale process CIs (after migration) originally ingested by the Dynatrace Classic connector (SGO-Dynatrace). See dynatrace_classic_connection_alias_sys_id connection property.
SGO-Dynatrace SaaS CI Retirement	SGO-Dynatrace SaaS CI Retirement [sn_dynatrace_saas_sgo_dynatrace_saas_ci_retirement]	Application	Automatically retire stale CIs that aren't seen for a configurable threshold. See ci_retirement_threshold_days connection property.

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/integration-hub-etl/integrationhub-etl.md) for more information.

title	Data mapping for Service Graph Connector for Observability - Dynatrace SaaS
description	Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item \(CI\) class definitions using the Robust Transform Engine \(RTE\). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine \(IRE\).
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/sgc-data-mapping-dynatrace-saas.html
release	brazil
product	Service Graph Connectors
classification	service-graph-connectors
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Observability - Dynatrace SaaSService Graph ConnectorsIntegrating third-party data into CMDBConfiguration ManagementExtend ServiceNow AI Platform capabilities

Data mapping for Service Graph Connector for Observability - Dynatrace SaaS