Data mapping for Service Graph Connector for Observability - Dynatrace

reference brazil Updated Sep 10, 2026 8 min read sgc-data-mapping-dynatrace.md
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Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace.

Important: The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

For more information on where data is saved when pulling data from Dynatrace, see CMDB classes targeted in Service Graph Connector for Observability - Dynatrace.

The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes for Service Graph Connector for Observability - Dynatrace.

Data source

Description

Staging table

CMDB CI classes

Entities

SGO-Dynatrace Hosts V2

Ingests host data from Dynatrace.Contains computer data.

SGO-Dynatrace Hosts [sn_dynatrace_integ_sg_dynatrace_hosts]

ComputerIP Address [cmdb_ci_ip_address]

Serial Number

Key value

When the Software Asset Management (SAM) application isn't installed:

When the SAM application is installed: Software Installation

Note: Only the operating system data is stored in the Software Packages, Software Instance, and Software Installation CI classes.

Host

SGO-Dynatrace Processes V2

Ingests process data from Dynatrace.Contains running process data.

SGO-Dynatrace Processes [sn_dynatrace_integ_sg_dynatrace_processes]

The target table is populated using Application Dependency Mapping (ADM). The ADM adapter analyzes the imported data and command-line arguments, identifies the appropriate table based on the conditions included in Discovery Process Classifications list, and inserts the data into the table, which extends the Application [cmdb_ci_appl] table. To learn about process classification, see Discovery classifiers.

Note: The addition of unclassified processes to the Application [cmdb_ci_appl] table depends on the value of the sn_dynatrace_integ.createUnmatchedApplicationCIs system property. For more information, see Service Graph Connector for Observability - Dynatrace properties.

Process

SGO-Dynatrace Process Groups V2

Ingests process group data from Dynatrace.Contains a group of similar running processes.

SGO-Dynatrace Process Groups [sn_dynatrace_integ_sg_dynatrace_process_groups]

Group

Process Group

SGO-Dynatrace Services V2

Ingests service data from Dynatrace.Contains information related to services that are detected via the Dynatrace agent.

Can be filtered using advanced settings properties.

SGO-Dynatrace Services [sn_dynatrace_integ_sg_dynatrace_services]

Calculated Application ServiceKey value

Application

Group

Computer

Cloud Load Balancer

Service

SGO-Dynatrace Applications V2

Ingests application data from Dynatrace.Contains information related to the applications defined manually.

Applications are parents to services representing a higher level, logical group of services.

SGO-Dynatrace Applications [sn_dynatrace_integ_sg_dynatrace_applications]

Calculated Application ServiceKey value

Application

SGO-Dynatrace Application Rels V2

Ingests application relationships from Dynatrace.Returns the same data as the SGO-Dynatrace Services data source.

Maps relationships between applications and processes that could have been skipped due to filtered services.

SGO-Dynatrace Application Relationships [sn_dynatrace_integ_sg_dynatrace_application_relationships]

Calculated Application Service

Service

SGO-Dynatrace AWS Application Network LB

Ingests cloud load balancer data from Dynatrace.Contains information related to AWS application and network load balancer.

SGO-Dynatrace AWS Application Network LB [sn_dynatrace_integ_sgo_dynatrace_aws_application_network_lb]

Cloud Load BalancerKey Value

AWS Network Load BalancerAWS Application Load Balancer

SGO-Dynatrace AWS Datacenters

Ingests AWS datacenter and availability zone data from Dynatrace.Contains information related to AWS datacenters and availability zones.

SGO-Dynatrace AWS Availability Zone [sn_dynatrace_integ_sgo_dynatrace_aws_availability_zone]

AWS DatacenterAvailability Zone

AWS Availability Zone

SGO-Dynatrace AWS EC2 Instance

Ingests AWS virtual machine instance data from Dynatrace.Contains information related to virtual machine instances, server details, cloud hardware type, cloud image, and tags.

SGO-Dynatrace AWS EC2 Instance [sn_dynatrace_integ_sg_dynatrace_aws_ec2_instance]

Virtual Machine InstanceServer

Cloud Hardware Type

Hardware Type

Image

Key Value

EC2 Instance

SGO-Dynatrace AWS Elastic Loadbalancer

Ingests cloud load balancer data from Dynatrace.Contains load balancer details and tags.

SGO-Dynatrace AWS Elastic Loadbalancer [sn_dynatrace_integ_sgo_dynatrace_aws_elastic_loadbalancer]

Cloud Load BalancerKey Value

Elastic Load Balancer

SGO-Dynatrace AWS Service Account

Ingests cloud service account data from Dynatrace.Contains information related to AWS account IDs.

SGO-Dynatrace AWS Service Account [sn_dynatrace_integ_sgo_dynatrace_aws_service_account]

Cloud Service Account

AWS Credentials

SGO-Dynatrace Azure Load Balancer

Ingests Azure load balancer data from Dynatrace.Contains Azure load balancer and cloud load balancer IP address and tag details.

SGO-Dynatrace Azure Load Balancer [sn_dynatrace_integ_sgo_dynatrace_azure_load_balancer]

Cloud Load BalancerCloud LB IPAddress

Key Value

Azure Load Balancer

SGO-Dynatrace Azure Region

Ingests Azure datacenter data from Dynatrace.Contains Azure datacenter information.

SGO-Dynatrace Azure Region [sn_dynatrace_integ_sgo_dynatrace_azure_region]

Azure Datacenter

Azure Region

SGO-Dynatrace Azure Storage Accounts

Ingests Azure cloud storage account data from Dynatrace.Contains information related to cloud storage accounts.

SGO-Dynatrace Azure Storage Accounts [sn_dynatrace_integ_sgo_dynatrace_azure_storage_accounts]

Cloud Storage Account

Azure Storage Account

SGO-Dynatrace Azure Strg Acnts v2

Ingests Azure cloud storage account data from Dynatrace using v2 API.Contains information related to cloud storage accounts.

SGO-Dynatrace Azure Storage Accounts v2 [sn_dynatrace_integ_sgo_dynatrace_azure_storage_accounts_v2]

Cloud Storage Account

cloud:azure:storage:storageaccounts

SGO-Dynatrace Azure Subscriptions

Ingests Azure subscription data from Dynatrace.Contains Azure subscription details.

SGO-Dynatrace Azure Subscriptions [sn_dynatrace_integ_sg_dynatrace_azure_subscriptions]

Cloud Service Account

Azure Subscription

SGO-Dynatrace Azure VM

Ingests Azure virtual machine instance data from Dynatrace.Contains information related to Azure virtual machine instances.

SGO-Dynatrace Azure VM [sn_dynatrace_integ_sgo_dynatrace_azure_vm]

Virtual Machine InstanceServer

Azure VM

SGO-Dynatrace Docker Container

Ingests Docker container data from Dynatrace.Contains information related to the Docker container image.

SGO-Dynatrace Docker Container [sn_dynatrace_integ_sgo_dynatrace_docker_container]

Docker ContainerApplication

Docker Image

Computer [cmdb_ci_computer]

Container Group Instance

SGO-Dynatrace Kubernetes Cluster

Ingests Kubernetes cluster data from Dynatrace.Contains information related to Kubernetes clusters.

SGO-Dynatrace Kubernetes Cluster [sn_dynatrace_integ_sgo_dynatrace_kubernetes_cluster]

Kubernetes ClusterKey Value

Kubernetes Cluster

SGO-Dynatrace Kubernetes Namespace

Ingests Kubernetes namespace data from Dynatrace.Contains information related to Kubernetes namespaces.

SGO-Dynatrace Kubernetes Namespace [sn_dynatrace_integ_sgo_dynatrace_kubernetes_namespace]

Kubernetes NamespaceKey Value

Cloud Application Namespace

SGO-Dynatrace Kubernetes Node

Ingests Kubernetes node data from Dynatrace.Contains information related to Kubernetes nodes.

SGO-Dynatrace Kubernetes Node [sn_dynatrace_integ_sgo_dynatrace_kubernetes_node]

Kubernetes NodeKey Value

Kubernetes Node

SGO-Dynatrace Kubernetes Pod

Ingests Kubernetes pod data from Dynatrace.Contains information related to Kubernetes pods.

SGO-Dynatrace Kubernetes Pod [sn_dynatrace_integ_sgo_dynatrace_kubernetes_pod]

Kubernetes PodKey Value

Cloud Application Instance

SGO-Dynatrace Kubernetes Service

Ingests Kubernetes service data from Dynatrace.Contains information related to Kubernetes services.

SGO-Dynatrace Kubernetes Service [sn_dynatrace_integ_sgo_dynatrace_kubernetes_service]

Kubernetes ServiceKey Value

Kubernetes Service

SGO-Dynatrace Azure Cosmos DB v1

Ingests Azure Cosmos DB data from Dynatrace. Contains information related to Azure Cosmos DB.

SGO-Dynatrace Azure Cosmos DB v1 [sn_dynatrace_integ_sgo_dynatrace_azure_cosmos_db_v1]

Cloud DataBaseAzure Datacenter

Cloud Service Account

Key value

AZURE_COSMOS_DB

SGO-Dynatrace Azure Cosmos DB V2

Ingests Azure Cosmos DB data from Dynatrace. Contains information related to Azure Cosmos DB.

SGO-Dynatrace Azure Cosmos DB V2 [sn_dynatrace_integ_sgo_dynatrace_azure_cosmos_db_v2]

Cloud DataBaseAzure Datacenter

Cloud Service Account

Key value

cloud:azure:documentdb:databaseaccounts:globalcloud:azure:documentdb:databaseaccounts:mongo

SGO-Dynatrace Azure SQL Server V2

Ingests Azure SQL Server data from Dynatrace. Contains information related to Azure SQL Server.

SGO-Dynatrace Azure SQL Server V2 [sn_dynatrace_integ_sgo_dynatrace_azure_sql_server_v2]

Cloud DataBaseAzure Datacenter

Key value

cloud:azure:sql:servers:databases:dtucloud:azure:sql:servers:databases:vcore

cloud:azure:sql:servers:databases:hyperscale

SGO-Dynatrace Azure Function App

Ingests Azure Functions app data from Dynatrace. Contains information related to Azure Functions app.

SGO-Dynatrace Azure Function App [sn_dynatrace_integ_sgo_dynatrace_azure_function_app]

Cloud FunctionAzure Datacenter

Cloud Service Account

Key value

AZURE_FUNCTION_APP

SGO-Dynatrace Azure Scale Sets VM

Ingests Azure Virtual Machine Scale Sets (VMSS) data from Dynatrace. Contains information related to Azure VMSS.

SGO-Dynatrace Azure Scale Sets VM [sn_dynatrace_integ_sgo_dynatrace_azure_scale_sets_vm]

Instance Scale SetAzure Datacenter

Cloud Service Account

Key value

AZURE_VM_SCALE_SET

SGO-Dynatrace AWS RDS V1

Ingests Amazon Relational Database Service (RDS) data from Dynatrace. Contains information related to Amazon RDS.

SGO-Dynatrace AWS RDS V1 [sn_dynatrace_integ_sgo_dynatrace_aws_rds_v1]

Cloud DataBaseAWS Datacenter

Key value

RELATIONAL_DATABASE_SERVICE

SGO-Dynatrace AWS RDS V2

Ingests Amazon Relational Database Service (RDS) data from Dynatrace. Contains information related to Amazon RDS.

SGO-Dynatrace AWS RDS V2 [sn_dynatrace_integ_sgo_dynatrace_aws_rds_v2]

Cloud DataBaseAWS Datacenter

Key value

cloud:aws:rds

SGO-Dynatrace AWS Dynamo DB v1

Ingests Amazon Dynamo DB data from Dynatrace. Contains information related to Amazon Dynamo DB.

SGO-Dynatrace AWS Dynamo DB v1 [sn_dynatrace_integ_sgo_dynatrace_aws_dynamo_db_v1]

DynamoDB TableAWS Datacenter

Key value

DYNAMO_DB_TABLE

SGO-Dynatrace AWS Dynamo DB v2

Ingests Amazon Dynamo DB data from Dynatrace. Contains information related to Amazon Dynamo DB.

SGO-Dynatrace AWS Dynamo DB v2 [sn_dynatrace_integ_sgo_dynatrace_aws_dynamo_db_v2]

DynamoDB TableAWS Datacenter

Key value

cloud:aws:dynamodb

SGO-Dynatrace AWS Lambda Func V1

Ingests AWS Lambda Function data from Dynatrace. Contains information related to AWS Lambda Function.

SGO-Dynatrace AWS Lambda Func V1 [sn_dynatrace_integ_sgo_dynatrace_aws_lambda_func_v1]

Cloud FunctionAzure Datacenter

Key value

AWS_LAMBDA_FUNCTION

SGO-Dynatrace AWS Lambda Func V2

Ingests AWS Lambda Function data from Dynatrace. Contains information related to AWS Lambda Function.

SGO-Dynatrace AWS Lambda Func V2 [sn_dynatrace_integ_sgo_dynatrace_aws_lambda_func_v2]

Cloud FunctionAzure Datacenter

Key value

cloud:aws:lambda

SGO-Dynatrace AWS S3 Bucket V2

Ingests Amazon S3 bucket data from Dynatrace. Contains information related to Amazon S3 bucket.

SGO-Dynatrace AWS S3 Bucket V2 [sn_dynatrace_integ_sgo_dynatrace_aws_s3_bucket_v2]

Cloud Object StorageAWS Datacenter

Key value

cloud:aws:s3

SGO-Dynatrace Custom Applications V2

Ingests custom application data from Dynatrace.Contains information related to custom applications.

SGO-Dynatrace Custom Applications [sn_dynatrace_integ_sgo_dynatrace_custom_applications]

Calculated Application ServiceConfiguration Item [cmdb_ci]

Key value

CUSTOM_APPLICATION

SGO-Dynatrace AWS Auto Scaling Group V1

Ingests AWS autoscaling group data from Dynatrace using V1 API.Contains information related to AWS autoscaling group.

SGO-Dynatrace AWS Auto Scaling Group V1 [sn_dynatrace_integ_sgo_dynatrace_aws_auto_scaling_group_v1]

Cloud ResourceAWS Datacenter

Key value

AUTO_SCALING_GROUP

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/integration-hub-etl/integrationhub-etl.md) for more information.
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