Exploring Service Test Management

concept brazil Updated Oct 13, 2026 2 min read stm-explore.md

Service Test Management (STM) enables service providers to define, execute, and monitor service tests in real time, and to review test results and resolve threshold violations.

Service Test Management enables Technology, Media, and Telecommunications (TMT) service providers to define, execute, and monitor service tests in real time. Service providers can use this application where proactive and reactive service testing is critical. You can create detailed test specifications, define test measures, set threshold limits, and configure actions for threshold violations. STM records the results of tests run against telecom services. Agents can then perform instantaneous testing and diagnostics.

When a measured value exceeds a defined limit, the system records a violation and can automatically apply a consequence. Agents can then review the test results and use diagnostic and resolution tasks to investigate issues and address the underlying problems efficiently.

Benefits

The Service Test Management provides the following benefits and features:

Benefit	Feature
Service test definitions: You can create detailed test specifications and establish test measures.	Test definitions
Threshold rule violations: You can set threshold rule violations so results are evaluated against defined criteria.	Threshold rule violations
Real-time test execution and monitoring: You can define, execute, and monitor service tests in real time. Tests can run in on-demand or proactive mode.	Test run in Service Test Management
Test groups and diagnostics: You can group test definitions and run them together, and diagnostic tasks support troubleshooting.	Test groups in Service Test Management
Open API integration: The Open API implements TMF653 so external systems can create and retrieve service test definitions and service tests.	Open API integration

Related topics

Service Test Management data model

Getting started with Service Test Management

Keywords service test managementservice testingtelecom service test

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---
title: Exploring Service Test Management
description: Service Test Management \(STM\) enables service providers to define, execute, and monitor service tests in real time, and to review test results and resolve threshold violations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/stm-explore.html
release: brazil
topic_type: concept
last_updated: "2026-10-13"
reading_time_minutes: 2
keywords: [service test management, service testing, telecom service test]
breadcrumb: [Service Test Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Exploring Service Test Management

Service Test Management \(STM\) enables service providers to define, execute, and monitor service tests in real time, and to review test results and resolve threshold violations.

Service Test Management enables Technology, Media, and Telecommunications \(TMT\) service providers to define, execute, and monitor service tests in real time. Service providers can use this application where proactive and reactive service testing is critical. You can create detailed test specifications, define test measures, set threshold limits, and configure actions for threshold violations. STM records the results of tests run against telecom services. Agents can then perform instantaneous testing and diagnostics.

When a measured value exceeds a defined limit, the system records a violation and can automatically apply a consequence. Agents can then review the test results and use diagnostic and resolution tasks to investigate issues and address the underlying problems efficiently.

## Benefits

The Service Test Management provides the following benefits and features:

|Benefit|Feature|
|-------|-------|
|Service test definitions: You can create detailed test specifications and establish test measures.|[Test definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/test-definition-stm.md)|
|Threshold rule violations: You can set threshold rule violations so results are evaluated against defined criteria.|[Threshold rule violations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/how-test-results-are-recorded.md)|
|Real-time test execution and monitoring: You can define, execute, and monitor service tests in real time. Tests can run in on-demand or proactive mode.|[Test run in Service Test Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/test-run-stm.md)|
|Test groups and diagnostics: You can group test definitions and run them together, and diagnostic tasks support troubleshooting.|[Test groups in Service Test Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/test-group-stm.md)|
|**Open API integration:** The Open API implements TMF653 so external systems can create and retrieve service test definitions and service tests.|[Open API integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/stm-related-cspm-information.md)|

**Related topics**  


[Service Test Management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/st-mgmt-data-model.md)

[Getting started with Service Test Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/stm-get-start.md)