Service Creator

All service categories start with a set of associated notifications, such as the notification when a task to fulfill a service request is assigned.

Service creator includes an interface for designing services.

Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

The service creator process involves requesting and publishing a service category, designating editors and service fulfillers, creating and publishing services, and submitting and fulfilling service requests.

When you publish a new service category using the Service Creator application, the ServiceNow system creates components for the services in that category.

Several types of components are installed with Service Creator.

The Service Creator application uses the specific roles.

If the Service Creator plugin is not already activated, an administrator can activate it to access the application.

Adding a template notification.

After the request has been submitted, a catalog administrator can approve or reject the request.

Deleting a template notification prevents new service categories from using the notification, but does not delete notifications for service categories that have already been created.

Editors can create and modify services within a service category.

Service fulfillers can complete service requests submitted for a service category.

End users can request published services through the service catalog.

Using the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services.

A service must be published to appear in the service catalog. When first created, new services appear in the Draft Services related list for the service category. Published services appear in the Services related list for the service category. The manager of a service category can publish draft services.