Learning Core

Create achievement rules to define the criteria to be met to complete an achievement.

Create an achievement rule item to define if all or a count of items need to be completed to receive an achievement.

Create achievement definitions to associate them with courses.

The Achievements tab on My Learning shows you all your learning achievements.

The Activity tab on My Learning provides a variety of widgets that help you see your assigned, saved, shared, and completed courses.

Add associated skills to external learning content in Learning.

After you create a collection, add course items as groupings of courses that are orchestrated within ServiceNow.

After you create a collection, add course items as groupings of courses that are orchestrated within ServiceNow.

After creating a course catalog, create new course items to add to the course catalog and categorize them accordingly.

To add course items to the catalog.

Add learning course sections to collections.

Add learning course sections to collections.

To add course items to the catalog

You can add applicable users to a learning library.

Add skills to a course manually using the Large Language Model (LLM) skills recommendations based on the title and description of the course.

You can add applicable users to a learning library.

Add assigned topics to collections.

Assign topics to external learning content in Learning.

Add assigned topics to internal learning content.

As a manager, assign Learning to your team members to enhance their skills.

Add associated skills to define the scope of an achievement.

Review and approve the Large Language Model (LLM) recommended skills before tagging​ them to the learning courses.

Use the Collection form to create a content collection in Learning Core to dynamically group learning content that includes multiple internal and external courses.

Use the Collection form to create a content collection in Learning Core to dynamically group Learning content that includes multiple internal and external courses.

Complete a learning challenge whenever you're ready to finish with it.

Several types of components are installed with the activation of Learning, including tables, user roles, and scheduled jobs.

Configure properties for various settings used in Learning Core.

Set up and configure Learning Core with a learning management system to build a learning content repository.

Configure Learning by setting up the following dependencies.

Use the course catalog form to create a new learning course catalog.

Use the course catalog form to create a new learning course catalog.

Create achievement rules to define the criteria to be met to complete an achievement.

Create definitions for achievements to define the end goal.

Create a content collection in Learning to dynamically group Learning content that includes multiple internal and external courses.

Create a course catalog to maintain courses under one category and drive access control.

Create a content collection in Learning Core to dynamically group learning content that includes multiple internal and external courses.

Create internal Learning courses so that employees can learn new content and enhance their skills set.

Create a learning library that includes learning content from internal and external content repositories.

Assign a learning task to an employee that can be completed from the To-dos page in Employee Center.

Create internal learning courses so that employees can learn new content and enhance their skills set.

Create a learning library that includes learning content from internal and external content repositories.

View details of all the courses items that are pulled from external sources into the ServiceNow application.

Create personal collections to include the courses and paths that you would like to access easily.

Configure the learning system so that the schedule flow pulls learning content from the third-party system into a ServiceNow instance.

Create user achievements to project the accomplishments of course takers on My Learning.

Define user access to the collection to define who has read access to the collections.

Define user access to configure who has read access to external learning content.

Define user access to define who has read access to internal learning content.

Define user access to the collection to define who has read access to the collections.

After creating a course catalog, define user access criteria at the course catalog level.

The Discover tab on My Learning provides a variety of widgets that help you browse through courses, paths, and collections.

Enroll in a course collection to pursue courses that can enhance your skills.

Learning application enables you to discover, manage, and engage with career development content. It enables users to configure learning catalogs that contain course items from both internal and external learning systems.

Learn about the benefits of using Learning to proactively discover, manage, and engage with career development content.

Activate the flows that run on a schedule basis to pull learning course items from the Cornerstone OnDemand, Udemy, Pluralsight, Sumtotal , and Saba applications into the ServiceNow application.

You can install the Learning Core application (sn_lc) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

Learning admin overview dashboard provides the learning administrator with a consolidated report on user course activities.

Learning catalog overview dashboard provides the learning catalog manager with a detailed view of the user activities.

Create a Learning challenge to challenge yourself to complete a particular number of courses within a time frame that you choose.

Learning content author overview dashboard provides a detailed report of user activities to the content author.

The Learning Core application enables you to build a learning content repository by integrating with third-party Learning Management Systems, including Cornerstone OnDemand, Udemy, PluralSight, Sumtotal and Saba learning systems. It allows you to configure learning catalogs that contain course items from both external learning systems and internal learning systems.

Several types of components are installed with activation of the Learning Core [sn_lc] plugin, including user roles, and tables.

Reference topics provide additional information about Learning Core.

The ServiceNow Learning Core application enables you to build a learning content repository by integrating with third-party Learning Management Systems, such as Cornerstone OnDemand, Udemy, PluralSight, Sumtotal and Saba learning systems. It allows you to configure learning catalogs that contain course items from both external learning systems and internal learning systems.

Learning Experience Dashboard provides a consolidated report on courses in each repository, catalogs with courses, and learning tasks status.

All information regarding the system properties and tables installed with learning experience are listed here.

Description of the field values in the Learning External Content form.

Description of the field values in the Learning External Content form.

Use the Learning internal content form to create internal Learning courses so that employees can learn new content and enhance their skills set.

Use the learning library form to create a learning library.

Use the learning library form to create a learning library.

Assign a learning task to an employee that can be completed from the To-dos page in Employee Center.

Assign a learning task to an employee that can be completed from the To-dos page in Employee Center.

The State transition of a collection guides you through the stages of its life cycle.

Complete the administrative tasks in Learning Core with the Learning admin [learning_admin] role.

Learning Core home page provides a consolidated view of the learning catalogs and learning management systems that have been configured in the Learning Core application.

Assign a learning task to an employee that can be completed from the To-dos page in Employee Center.

Using Learning, learning administrators can manage user activities. To aid the users learning journey, learning admins can create achievements, define achievement rules, and monitor the overall learning activity of a user.

Create, curate, and manage learning content in Learning Core.

Use My Learning in Employee Center to access your learnings and achievements.

Track your team learning tasks to streamline their career growth.

The Overview tab on My Learning provides a variety of widgets that help you track courses, view your progress, view achievements among other things.

My Learning is a new and modern user portal that enables you to pursue courses that help you grow in all aspects of your career.

Learning comes with the following dashboards that project targeted reports to provide consolidated data on all user activities that help measure the success of learning content.

Restart a challenge when you want to reset the progress you have made on the challenge.

Use this widget to easily access and resume any course that you may have left mid-way.

Save courses of interest to your personal collection for easy access and to plan your learning.

Create a source record for the third-party learning system that you want to integrate with your ServiceNow instance.

Learn how to set up and start using Learning.

Connect your ServiceNow instance with third-party learning systems to pull learning content into a single repository.

Define conditions to create a sub set of learning courses on which you can run the scheduled job enabling you to accept multiple recommended skills.

Skill sensing is an automated approach to identify and extract skills from the title and description of a course so that the admin can associate the skills to a course.

Skills Foundation integrates with Learning to introduce skills-driven learning search results; recommend and suggest courses based on a learner's skills.

Once you set up the Learning Core application, the source record for Cornerstone On Demand, Pluralsight, Udemy, Sumtotal, and Saba applications are automatically created in the Source module in Enterprise Service Management Integrations Framework. The source records in the Enterprise Service Management Integrations Framework application contain a predefined set of properties and integration services.

Define user access to the collection to configure who has can and can’t read access to the achievements.

View the details of all course items that are pulled from external sources into the Learning application.

Review your recent learning activity with easy access to your assigned, saved, shared with, and history tabs.