AI agents, skills, and agentic workflows on by default
concept australia Updated Oct 5, 2026 10 min read now-assist-skills-on-by-default.md
Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.
Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:
-
New customers
When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.
-
Existing customers who are upgrading (starting with Zurich Patch 4)
There is no change to skills, agents, or agentic workflows that are currently enabled and customized.
An AI asset is turned on if:
-
The AI plugin is installed, but the asset was never turned on.
-
An admin has never adjusted roles for the skill. An AI asset is not turned on if:
-
The asset was previously turned on, and then turned off again.
-
An admin has adjusted roles for the asset.
-
For more information, see AI agents, skills, and agentic workflows on by default.
Note: Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features.
Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
AI assets that are on by default
For a list of changes by release, see Release notes.
Keywords generative AIGen AIdefault-on
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---
title: AI agents, skills, and agentic workflows on by default
description: Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.html
release: australia
product: Now Assist Skills
classification: now-assist-skills
topic_type: concept
last_updated: "2026-10-05"
reading_time_minutes: 10
keywords: [generative AI, Gen AI, default-on]
breadcrumb: [Generative AI skills, Enable AI Experiences]
---
# AI agents, skills, and agentic workflows on by default
Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.
**Important:** Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:
- **New customers**
When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.
- **Existing customers who are upgrading \(starting with Zurich Patch 4\)**
There is no change to skills, agents, or agentic workflows that are currently enabled and customized.
An AI asset is turned on if:
- The AI plugin is installed, but the asset was never turned on.
- An admin has never adjusted roles for the skill.
An AI asset is not turned on if:
- The asset was previously turned on, and then turned off again.
- An admin has adjusted roles for the asset.
For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md).
**Note:** Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features.
**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-native-sku-overview.md).
## AI assets that are on by default
For a list of changes by release, see [Release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/new-features-changes.md).
|Product|Type|Asset name|Effective date|
|-------|----|----------|--------------|
|[Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-asset-management.md)|Agentic workflow|[Help repair enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-repair-enterprise-assets-workflow.md)|April 9, 2026|
|[Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/impact-landing-page.md)|Skill|Outcome summarization|December 11, 2025|
|[ServiceNow Otto for Accounts Payable Operations \(APO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md)|Skill|[Invoice case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-summarize-apo.md)|December 11, 2025|
|[Purchase order summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-fsc-summarize-po.md)|December 11, 2025|
|[ServiceNow Otto for Cloud Cost Management \(CCM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/ai-ccm.md)|Skill|[Cloud cost summarizer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/spend-summary-otto-ccm.md)|September 10, 2026|
|[ServiceNow Otto for Collaborative Work Management \(CWM\) \(CWM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-for-cwm-landing.md)|Skill|[Acceptance criteria generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-acceptance-criteria-for-stories-in-cwm.md)|December 11, 2025|
|[Doc generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist.md)|December 11, 2025|
|[Task generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-tasks-cwm-docs-now-assist.md)|December 11, 2025|
|[ServiceNow Otto for Configuration Management Database \(CMDB\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-landing-cmdb.md)|Skill|[Configuration item \(CI\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-agent-ci-summarizer.md)|December 11, 2025|
|[Manage duplicate CIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-cmdb-mng-dupe-cis-skill.md)|December 11, 2025|
|[Service Graph Connector diagnosis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-sgc-diagnose.md)|December 11, 2025|
|[Summarize CMDB readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-skill-summ-rdy.md)|July 9, 2026|
|Agentic workflow|[Search CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-search.md)|December 11, 2025|
|[Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-cmpro-landing-page.md)|Skill|Contracts query enhancer|December 11, 2025|
|Contracts query classifier|April 9, 2026|
|Duration to days converter|December 11, 2025|
|Search contract with contextual input|December 11, 2025|
|[ServiceNow Otto for Core Business Suite \(CBS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|Agent|[CBS bulk upload agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|[CBS configuration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|[IA orchestration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|[Manage groups and roles agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|[Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|Skill|[Next Best Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026|
|[Error Resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026|
|Agentic workflow|[AI agentic workflow for the CBS setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|
|[ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md)|Skill|[Spoke generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-spk-now-spk-gen.md)|December 11, 2025|
|[Playbook summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-summarization.md)|June 11, 2026|
|[ServiceNow Otto for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)|Skill|[Live Agent Assist - Followup Query Enhancer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|April 9, 2026|
|[Live Agent Assist - Interaction Analyser](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|
|[Live Agent Assist - KG Query Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|
|[Live Agent Assist - Recommendation Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|
|Agent|[Live Agent Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|
|[AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|April 9, 2026|
|[Update case AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|June 11, 2026|
|[ServiceNow Otto for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assisit-employee-exp.md)|Skill|[Case summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|
|[Requested item summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|
|[Request summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|
|[ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-ea.md)|Skill|[ADR DOC actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025|
|[ADR DOC summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025|
|[Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/generate-insights-into-ba.md)|December 11, 2025|
|[Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/eaw-create-bpm-diag-from-image.md)|June 11, 2026|
|[Diagram change analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/compare-modeling-diagrams.md)|December 11, 2025|
|[Refine text](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/elaborate-or-shorten-content-form-fields.md)|December 11, 2025|
|Agent|[Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/ea-qna-overview.md)| |
|[Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/esg-landing-page.md)|Skill|[Extract data from utility invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/extract-data-from-utility-invoices.md)|December 11, 2025|
|[ServiceNow Otto for Hardware Asset Management \(HAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham.md)|Agent|User resolution mapping agent|December 11, 2025|
|Skill|[Generate hardware asset insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/generate-asset-analysis-now-assist-ham.md)|April 9, 2026|
|Agentic workflow|[Help repair hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-repair-agent-workflow.md)|December 11, 2025|
|[ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-landing.md)|Skill|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-summarize-safety-incident.md)|December 11, 2025|
|[H&S Action Planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-generate-ai-suggested-actions-in-action-planner.md)|June 11, 2026|
|[ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-irm.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025|
|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025|
|[Issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md)|December 11, 2025|
|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md)|December 11, 2025|
|[Regulatory alert summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|
|[Regulatory alert impacted citations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|
|[Regulatory alert impacted control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|
|[Regulatory alert impacted controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|
|[Regulatory alert impacted policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|
|[Risk assessment summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-assessment-summary-genai.md)|December 11, 2025|
|[Risk event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-event-summary-in-the-risk-workspace.md)|December 11, 2025|
|Agent|[Control objective change agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/update-impacted-control-objectives-AI.md)|December 11, 2025|
|Regulatory change task planning agent|December 11, 2025|
|[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/report-a-grc-issue.md)|June 11, 2026|
|[Risk suggestion AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025|
|Agentic workflow|[Get regulatory analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/get-rcm-reg-insight.md)|December 11, 2025|
|[Generate regulatory action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate_regulatory_action_plans.md)|December 11, 2025|
|[Suggest potential risks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025|
|[Optimize issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-grc-issue-resolution.md)|June 11, 2026|
|[IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md)|Skill|[Analyze service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-service-health-in-service-observability.md)|March 12, 2026|
|[Analyze service observability dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-a-dashboard-in-service-observability.md)|March 12, 2026|
|[Alert analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/alert-summarization-now-assist.md)|January 20, 2026|
|[Alert investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/nai-analyze-past-incidents.md)|January 20, 2026|
|Agentic workflow|[Manage alerts autonomously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-autonomous-operator-workflow.md)|January 20, 2026|
|[Analyze alert impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-agentic-aia.md)|June 11, 2026|
|Agent|[Azure Monitor MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|
|[AWS Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[SolarWinds Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Datadog APM MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Dynatrace MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Gemini Cloud Assist A2A Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|
|[Kentik analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[New Relic MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Prometheus API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Prometheus Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|July 9, 2026|
|[Splunk MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[Splunk Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|
|[Service level objective \(SLO\) creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-slo-generation.md)|March 12, 2026|
|[ThousandEyes Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|
|[ServiceNow Otto for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)|Skill|[Change request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-change-now-assist.md)|December 11, 2025|
|[Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-chat-summary-interaction-now-assist-itsm.md)|December 11, 2025|
|[Generate change risk assessments answers and reasoning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-change-risk-assessment-answers-now-assist.md)|July 9, 2026|
|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-incident-now-assist.md)|December 11, 2025|
|[KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/Now-Assist-generate-article-SOW-itsm.md)|April 9, 2026|
|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolve-incident-now-assist.md)|April 9, 2026|
|[Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-chat-recommendation.md)|April 9, 2026|
|[Investigate boot time issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-boot-time-issues.md)|April 9, 2026|
|[Investigate Zoom call quality issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-zoom-call-issues.md)|April 9, 2026|
|Agentic workflow|[Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist-workflow.md)|April 9, 2026|
|[Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-management-overview.md)|Skill|[Legal matter summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025|
|[Legal request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025|
|[Conversational intake for Conflict of Interest request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-config-converse-intake.md)|March 12, 2026|
|Agentic workflow|[Triage legal requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-agentic-config-BR.md)|December 11, 2025|
|[AI in Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/ai-in-mco.md)|Agent|[Plan and execute recall campaign phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md)|March 12, 2026|
|[Operational Technology \(OT\) Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-otm-landing.md)|Skill|[Search for a related record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/search-related-records-ot-cmdb-tables-now-assist-otm.md)|December 11, 2025|
|Agentic workflow|[Import OT device spreadsheet into OT CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-otm-aiagents-import-ot-device-workflow.md)|December 11, 2025|
|[ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-operational-technology-service-management.md)|Skill|[OT incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)|March 12, 2026|
|[OT resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)|March 12, 2026|
|Agentic workflow|[Generate OT KB articles agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/agent-ot-knowledge-generator.md)|March 12, 2026|
|[ServiceNow Otto for Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-privacy-management.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025|
|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025|
|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-recommendation-for-a-new-control-objective.md)|December 11, 2025|
|[Risk assessment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-risk-assessment-summary.md)|December 11, 2025|
|[Public Sector Digital Services \(PSDS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/bun-public-sector-landing-page.md)|Agent|[Investigative Case Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-explore-inv-case-management.md)|March 12, 2026|
|[ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-purch-order-magmt.md)|Agentic workflow|[Define PO exception mitigation strategy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md)|March 12, 2026|
|[Intent to Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/convert-emails-to-exceptions.md)|March 12, 2026|
|[ServiceNow Otto for Security Incident Response \(SIR\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-security-incident-landing.md)|Skill|[Correlation insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generating-insights-for-now-assist-for-security.md)|December 11, 2025|
|[Post-incident analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-pia-report-now-assist-security-incident.md)|December 11, 2025|
|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-closure-notes-si-now-assist-sec-incident.md)|December 11, 2025|
|[Security incident quality assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-sir-quality-assessment.md)|December 11, 2025|
|[Security incident recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-recommended-actions-now-assist-for-security.md)|December 11, 2025|
|[Security incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/summarize-security-incident-now-assist-sec-incident.md)|December 11, 2025|
|Agentic workflow|[Analyze security operations metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md)|March 12, 2026|
|[Close security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-close-incident-usecase.md)|March 12, 2026|
|[Generate SIR shift handover report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md)|March 12, 2026|
|[Resolve security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-resolve-incident-ai-workflow.md)|March 12, 2026|
|[ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam.md)|Skill|[Publisher compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-publisher-compliance-now-assist-sam.md)|December 11, 2025|
|[Product compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-product-compliance-now-assist-sam.md)|December 11, 2025|
|[Recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/recommended-actions-now-assist-sam.md)|December 11, 2025|
|[SaaS user resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/automate-userresolution-saas-now-assist-sam.md)|December 11, 2025|
|[Error log summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026|
|[Error resolution recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026|
|[Contract entitlement data extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/extract-entitlements-from-contracts-now-assist-sam.md)|April 9, 2026|
|[Product match reviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026|
|[Software normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026|
|Agentic workflow|[Reclamation rule creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md)|December 11, 2025|
|[Removal candidate evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md)|December 11, 2025|
|[ServiceNow Otto for Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md)|Skill|[EAP doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-and-refine-docs-content-in-eap.md)|December 11, 2025|
|[Identify similar records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/identify-similar-demand-records.md)|December 11, 2025|
|[Multi feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics-pf.md)|December 11, 2025|
|[Planning item doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pf.md)|December 11, 2025|
|[Project doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pw.md)|December 11, 2025|
|[Project insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/email-project-summary-pw.md)|December 11, 2025|
|[Refine records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md)|December 11, 2025|
|[Target generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-targets-for-goal.md)|December 11, 2025|
|[Demand summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-summary-demand-classic.md)|March 12, 2026|
|Agentic workflow|[Create stories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-agile-story-planning-items.md)|December 11, 2025|
|[Monitor project tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/na-spm-task-monitoring-usecase.md)|December 11, 2025|
|[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo.md)|Skill|[Negotiation summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|
|[Procurement case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|
|[Purchase requisition summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|
|[Sourcing event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|
|[Sourcing request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|
|[ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo.md)|Skill|[Supplier case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo-summarize-case.md)|December 11, 2025|
|[Supplier performance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/summarize-supp-perf.md)|March 12, 2026|
|[Email response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/generate-email-response-for-supplier-tasks.md)|March 12, 2026|
|[Sentiment analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/slo-analyze-sentiments.md)|March 12, 2026|
|ServiceNow Otto for Sales Customer Relationship Management for Telecommunications|Agent|[Move order voice AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-move-order-somt.md)|March 12, 2026|
|[ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-spmc.md)|Agentic workflow|Squad resource identifier|March 12, 2026|
|Product release email communication|March 12, 2026|
|Agent|Service Exchange Knowledge Assistant|July 9, 2026|
|[GRC: Third-party Risk Management \(TPRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/third-party-risk-mgt-landing-page.md)|Skill|[TPRM issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-a-summary-of-issue.md)|December 11, 2025|
|[TPRM issue recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/tprm-recommend-an-issue.md)|March 12, 2026|
|[ServiceNow Otto for Threat Intelligence Security Center \(TISC\) \(TISC\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-landing.md)|Skill|[TISC case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-case-summarization.md)|June 11, 2026|
|[TISC report authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-tisc-generate-ai-reports.md)|July 9, 2026|
|[Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/vuln-landing-page.md)|Skill|Generate remediation assistance|December 11, 2025|
|[Now Assist recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md)|December 11, 2025|
|[SEM insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-insights-skill.md)|December 11, 2025|
|[SPC setup connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/using-now-assist-api-connector.md)|December 11, 2025|
|[Suggest vulnerability solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/solutions-now-assist-vulnerability-response.md)|December 11, 2025|
|[Vulnerable item deduplication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/dedupe-host-vi-now-assist-vulnerability-response.md)|December 11, 2025|
|[ServiceNow Otto for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md)|Agentic workflow|[Access observer configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-config.md)|April 9, 2026|
|Field encryption and auto-generate access policies|September 10, 2026|
|[Field encryption with Vault module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-field-encryption-module.md)|April 9, 2026|
|[Securing custom apps with Vault agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-securing-custom-apps-agents.md)|April 9, 2026|
|[Summarize access observer logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-logs.md)|April 9, 2026|
| | |Classify assets with ServiceNow Vault agents|October 10, 2026|
|[ServiceNow Otto for Workplace Service Delivery \(WSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-wsd-landing.md)|Skill|[Workplace case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/summarize-workplace-case.md)|March 12, 2026|
|Agentic workflow|[Workplace Concierge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/workplace-concierge-ai-agent.md)|April 9, 2026|
|[ServiceNow Otto for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md)|Skill|[ERP data discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-discovery-skill.md)|December 11, 2025|
|[ERP data query](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-query.md)|December 11, 2025|
|[ServiceNow Otto for Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/now-assist-platform-analytics.md)|Skill|[Analytics follow-up generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|
|[Analytics hidden insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|
|[Analytics insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|
|[Analytics query generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|
|[Dashboard and visualization export](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/export-db-dv-now-assist-panel.md)|January 20, 2026|
|[Now Assist Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md)|Skill|[AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-ai-agents.md)|December 11, 2025|
|[Conversational Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/conversational-help-skills.md)|December 11, 2025|
|Custom skills|December 11, 2025|
|[Extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-extract-information-from-documents.md)|April 9, 2026|
|Now Assist Multi-Turn Catalog Ordering|December 11, 2025|
|Now Assist Q&A Genius Results|December 11, 2025|
|Now Assist Topics|December 11, 2025|
|[Requester approval checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md)|February 5, 2026|
|[Smart documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md)|July 9, 2026|
|Subflows and actions|December 11, 2025|
|[Platform agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-use-cases.md)|Agentic workflow|[Error Analysis and Remediation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026|
|[ServiceNow AI Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-ai-agents-overview.md)|Agent|[Error Analysis and Remediation agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026|
| title | AI agents, skills, and agentic workflows on by default |
| description | Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.html |
| release | australia |
| product | Now Assist Skills |
| classification | now-assist-skills |
| topic_type | concept |
| last_updated | 2026-10-05 |
| reading_time_minutes | 10 |
| keywords | generative AIGen AIdefault-on |
| breadcrumb | Generative AI skillsEnable AI Experiences |