Safe Workplace

Add an Employee Readiness Surveys email notification to use for sending the survey link.

Add PPE models through Service Catalog so employees can request the items they need.

Add stock for a PPE model to track the availability of the item at different locations.

Add an optional custom message for people to read during their health screenings with additional information or guidelines.

Configure the different types of workspaces available in a workplace. You can add spaces based on different space types (Workspace/Desk). Space type enables employee to identify the different types of workspace available on a floor

Verify that you understand and will comply with your organization's safety requirements and policies before you can be allowed entry to the location.

Review employee area and space reservation requests in Workplace Core and approve or reject them.

You can assign PPE directly to an employee without them submitting a request.

Set rules in Workplace Core to assign the workplace user role to employees in only the specific countries where you are starting a return to office operations.

Associate employees with a shift in Workplace Core so that they operate from the office only in the shifts to which they are assigned. Workplace managers can later reserve workspaces for these employees according to their assigned shifts.

Associate work areas and spaces with a shift in Workplace Core so that they are available only for that shift. Workplace managers can later reserve these workplace for employees operating in that shift.

Several types of components are installed with installation of the Workplace Core application, including user roles, scheduled jobs, tables, and business rules.

Review the default Employee workplace readiness survey installed with the Employee Readiness Surveys app. Modify the survey, or create one or more surveys to use based on the readiness concerns that you want to address and any legal obligations under applicable law, including data protection laws.

The administrator can add or modify Employee Readiness Surveys notifications. Users with the sn_imt_checkin.checkin_admin or survey_admin role can view the base system survey and copy it to make changes, or add a new survey.

Set properties to specify the global maximum temperature thresholds in Fahrenheit and Celsius. Temperatures taken during a health screening are compared to the global temperature threshold, established by the company, to allow or deny entry.

Configure a signing template that you want to make available for signing the completed Workplace Core workplace tasks. You can configure the default signing template available with the application or create a new template.

Configure templates in Workplace Core that can be used to create workplace tasks. You can either modify predefined workplace task templates or create your own templates and associate them with workplace tasks.

Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.

Create an ad hoc task in Workplace Core for unplanned activities. For example, if you notice that something isn't clean in an area or want the area to be cleaned again, you can create an ad hoc workplace task to get the cleaning done immediately.

Create planned task definitions in Workplace Core to help workplace managers easily generate tasks that are often repeated and independent of shifts such as cleaning coffee vending machines or cleaning floors. You can quickly specify the task details and the frequency at which the task is to be performed.

Create models to record the types of PPE in your inventory.

Create a stock rule to automatically resupply a stockroom with an item.

Create individual records of your workspaces, floors, office buildings, and workplace locations within the Workplace Core application. Either insert new data or add records to the existing workplace data.

Define shifts in Workplace Core with specific schedules so you can designate areas or workplace and assign employees for each shift.

Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.

You can create a unique checklist for each workplace task template in Workplace Core. You can also quickly create a checklist from an existing checklist template.

Set the capacity for areas of your workplace in Workplace Core to enable reservations for the area. The capacity ensures a limit to the workplace reservations for these areas so you can ensure safety guidelines.

The Safe Workplace suite applications support domain separation at the Basic level with the exception of Safe Workplace Dashboard.

Update a workplace floor plan by uploading a new plan.

You can install Employee Readiness Surveys if you have the admin role. Installing Employee Readiness Surveys adds notification options and a default health readiness survey to the Emergency Outreach app.

Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.

The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.

View employee requests for personal protective equipment (PPE). Fulfill the requests to make sure that employees get the PPE they need to stay safe at the workplace.

Using planned task definitions in Workplace Core to create planned tasks independent of shifts for recurring activities. For example, you can generate tasks for a selected number of days for cleaning all floors and buildings at midnight every day.

Send the result of each Employee Health Screening entry request to a third-party system by configuring a webhook.

Import your workspaces data from an Excel spreadsheet into the Workplace Core application.

Doing a bulk import of the data of all your workspaces into the Workplace Core application through a spreadsheet enables you to avoid manually entering redundant data for each workspace, which saves time and effort.

You can install the Employee Health Screening application if you have the admin role. This application includes demo data and installs the related store applications and plugins if they are not already installed.

You can install Workplace PPE Inventory Management if you have the admin role.

You can install the Workplace Core application if you have the admin role. This application includes optional demo data.

Integrate ServiceNow Safe Workplace suite data with a third-party system. For example, you can integrate Employee Health Screening data with badge reader software to ensure compliance with your workplace entry requirements.

Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.

Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can ensure physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

Map existing designated workspaces to employee user profiles in Workplace Core. This mapping is used to automatically allocate workspaces for employees so they don't have to select a workspace manually when requesting a reservation.

Map your employees to their designated workplace locations in Workplace Core to automatically fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.

Update a knowledge base article at any time. Retire a published article or republish a retired article.

Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.

Use the PPE Inventory Overview dashboard to track PPE items that are in stock, on order, and assigned to employees.

Customize the properties available with Workplace Core.

In the Workplace Core application, provide data related to your workplace locations so you can efficiently assign shifts to employees and designate workspaces for these shifts.

After creating a knowledge base article, publish the article to make it available for employees.

Send a GET request for Employee Health and Safety Status data to use in your third-party system. Get data to determine an employee or visitor's current health status.

Reduce stock for a Personal Protective Equipment (PPE) model to reflect accurate inventory at different locations.

Use Service Catalog to request personal protective equipment (PPE) for you to use at your workplace.

Request a workplace reservation for the days during which you want to return to office by using Workplace Core.

Make workplace reservations in Workplace Core when you are ready to return to the office. You can reserve a workplace for a day or less directly or request a workplace for a specified period. Once a reservation request is approved and confirmed, you are notified about the reservation details.

Reserve workplaces for a day on which you want to return to the office by using Workplace Core.

Automatically generate workplace reservations in bulk for all employees assigned to a shift for a single day or multiple days.

Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.

ServiceNow Safe Workplace applications help you reopen your workplaces and support the health and safety of your employees after emergencies and pandemics like COVID-19.

You can save a Workplace Core workplace task checklist as a template for easy reuse. A template saves time by adding checklist items automatically in a record where you use it.

Define arrival slot times in Workplace Core for different locations at your workplace and indicate the capacity for each slot. Establishing arrival schedules enables safe staggered entry of employees to these locations.

Schedule your arrival in Workplace Core at locations at your workplace so you can prevent long lines and safely enter the location.

Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots.

Use a health screen to verify a person's return requirement status to determine whether the person is able to enter the location.

Verify the visitor's entry requirement status on your smartphone, tablet, or computer. Then complete and submit the health screening form to determine whether the visitor is able to enter the workplace.

Send data from a third-party system to the Employee Health Screening application log table. You can use this table to create reports and monitor health trends.

Complete setup tasks to start using Workplace PPE Inventory Management. Create models for PPE items, add PPE items to your service catalog, add PPE stock, and create stock rules.

As the workplace manager for a space, sign the workplace tasks Workplace Core for complete and closed activities. Signing a task generates a PDF document for the workplace activity, which is useful for compliance procedures.

Define building time zones, change the capacity of an arrival schedule, and set the schedule to active or inactive.

Upload Drawing eXchange Format (.dxf) files of floor plans that you can configure and use to reserve space for your employees.

Filter the list of entry requests that were completed to evaluate different areas of your return to work progress. Entry requests are the records submitted by the health screener for each employee who is screened before entry.

View the dashboard to monitor the entry requests and assess how the return to the workplace is progressing. Evaluate the number of entry requests, how many requests were denied entry, and for what reason.

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

After updating your workplace floor plan, you can view all changes made.

Review pending workplace reservation requests from employees in Workplace Core and assign available workplaces to complete these requests.

Use the Workplace dashboards in Workplace Core to get a consolidated view of multiple workplace-related metrics so you can quickly check space utilization and monitor the progress of workplace tasks. Real-time information provides insights to enable making decisions such as how many people in the workforce can be allowed at a given time into the office space.

As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.

Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities.

Use the Workplace Manager dashboard to monitor the space allocation and workplace maintenance activities at your office campus. For any given day, you can view the details for available spaces, space reservations, pending workplace requests, arrival times for different locations, employee arrivals, and maintenance tasks.

Use the ServiceNow Workplace Core application to create safer, managed processes for returning employees to the workplace and staying open. Establish distancing plans, shift assignments, and sanitation scheduling and manage workspace allocation in stages. The Workplace Core is also available as a core application in the Workplace Service Delivery suite.

The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.

Use the Workplace Dashboard from Workplace Service Portal to visually analyze the available workspace capacity, space request and reservation trends, and monitor the maintenance tasks of your workplace. You can also reserve a space for an employee or create a workplace maintenance task directly from this Workplace Service Portal page.