Finalize and publish a skill

task brazil Updated Sep 10, 2026 3 min read publish-skill.md
Raw file servicenow.com

Finalize at least one prompt and publish your custom skill so that a Otto admin can activate it.

Before you begin

Role required: sn_skill_builder.admin

About this task

Publishing a skill is a two-part process. First, you must finalize at least one prompt. Finalizing a prompt marks it as ready for use and is required before the skill can be published. Then you publish the skill, which changes its state from Draft to Published and makes it visible to a Otto admin for activation in AI Admin Hub.

Tip: Make sure your deployment settings are configured before publishing. After it's published, the skill appears in AI Admin Hub under the workflow category you selected. To learn more, see Configure deployment and skill settings.

Procedure

  1. Navigate to All > AI Skill Kit > Home.

  2. Select the skill that you want to publish.

  3. Make any necessary changes to the prompt and test it.

    To learn more about testing your prompt, see Test a prompt.

  4. In the Skill contents sidebar, select the prompt that you want to finalize.

  5. Select the lock icon (Finalize prompt) next to the prompt name to finalize the prompt.

    The lock icon is located in the header row of the prompt editor, next to the Manage prompt button. Selecting it marks the prompt as finalized and removes the lock icon from view. You must finalize at least one prompt before you can publish the skill.

    Note: If you edit a finalized prompt, you must finalize it again before republishing.

  6. Repeat the previous two steps for each additional prompt that you want to finalize.

  7. Select Publish skill.

    The skill status changes from Draft to Published. The skill becomes visible in AI Admin Hub and ready for an admin to activate.

What to do next

A Otto admin must activate the skill before users can trigger it. To learn more about activating a skill, see Activate a skill.

To create a copy of a published skill to use as a starting point for a new one, see Clone and edit a ServiceNow skill.

To set a prompt as the default for a skill, use the Set as the default prompt toggle in the prompt editor. To learn more about managing prompts, see Create a prompt.

Parent Topic:Using AI Skill Kit

Related topics

Create a skill

Create a prompt

Use prompt assistance

Test a prompt

Evaluate a prompt

Activate a skill

Call a custom skill from a script

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