Servicenow Lens

Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.

Use the AILensActionService script include together with Lens actions to leverage ServiceNow AI Lens as a service for extracting information from the provided images and getting answers to your questions.

Several types of components are installed with the activation of the ServiceNow AI Lens plugin, including user roles.

Pre-configure your organization's ServiceNow instance URL so that it appears ready-filled when users launch the ServiceNow AI Lens desktop application, and enable auto-login so that users can skip signing in on subsequent launches.

Use ServiceNow AI Lens to extract data from documents and auto-fill catalog item forms in Service Portal. For example, auto-fill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple documents, that includes Excel files, emails, images, and PDF documents.

Create or update a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from screens and files.

Create a system property to define default instructions for ServiceNow AI Lens execution on a specific form.

Download the ServiceNow AI Lens installer for your operating system and set your preferred way to launch ServiceNow AI Lens — from your browser or the desktop application.

You can enable ServiceNow AI Lens in Virtual Agent so that ServiceNow AI Lens can be triggered from Virtual Agent conversation.

Learn about the field types that are currently supported with the ServiceNow AI Lens application.

If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.

Trigger ServiceNow AI Lens from the desktop app by using a Lens action to preview the extracted data and initiate post processing or auto-fill a form.

As a Lens admin, you can create Lens actions in ServiceNow AI Lens to customize Lens behavior by providing default instructions, configuring context, and more.

ServiceNow AI Lens is a ServiceNow AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action—such as automatically filling in forms with scanned information—to help improve your workflows.

Learn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data.

With ServiceNow AI Lens, which is a ServiceNow AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.

Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.

This skill provides generative AI capabilities to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.

If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.

Be aware of a few limitations when you’re using the ServiceNow AI Lens application.

Learn about the ServiceNow AI Lens desktop application landing page.

Extract and analyze data from one or more screenshots that you capture or files that you upload, and then preview the data analysis.

Get a quick overview of the important information that is related to the ServiceNow AI Lens application.

Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.