Create a root cause analysis
task brazil Updated Sep 10, 2026 1 min read mco-root-cause-analysis-task.md
Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.
Before you begin
Role required: Quality Issue Management Admin or product non-conformance resolver (sn_mfg_qm.product_non_conformance_case_resolver)
Procedure
-
Navigate to Workspaces > CRM Workspace > List > Product Non Conformance Case > Root Cause Analysis Task.
-
Select New.
-
On the Root Cause Analysis Task form, fill in the fields.
For a description of the field values, see Root cause analysis task form.
-
Select Save.
-
Select Discuss.
The Start a Sidebar discussion window is displayed.
For more information on the sidebar discussion window, see Create a Sidebar discussion for a record.
-
Select Save.
Parent Topic:Product non-conformance
Related topics
51 lines · 2.1 KB
---
title: Create a root cause analysis
description: Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-root-cause-analysis-task.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product non-conformance, Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---
# Create a root cause analysis
Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions.
## Before you begin
Role required: Quality Issue Management Admin or product non-conformance resolver \(sn\_mfg\_qm.product\_non\_conformance\_case\_resolver\)
## Procedure
1. Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Non Conformance Case** > **Root Cause Analysis Task**.
2. Select **New**.
3. On the Root Cause Analysis Task form, fill in the fields.
For a description of the field values, see [Root cause analysis task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-root-cause-analysis-task-form.md).
4. Select **Save**.
5. Select **Discuss**.
The Start a Sidebar discussion window is displayed.
For more information on the sidebar discussion window, see [Create a Sidebar discussion for a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/sidebar-discussions-record.md).
6. Select **Save**.
**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-related-lists-product-non-conformance.md)
**Related topics**
[Notes form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-notes.md)
[Resolution information form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-resolution-information-form.md)
| title | Create a root cause analysis |
| description | Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/manufacturing/mco-root-cause-analysis-task.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Product non-conformanceProduct non-conformanceMCO workspaceUseManufacturing Commercial Operations |