Industrial Workspace

Assign roles to users so that they can configure properties, and use hardware vulnerability assessments features, capabilities, and data.

Assign the Industrial Workspace role to your users so that you can control their access to the workspace's features, capabilities, and data.

Assign the Operational Technology (OT) Progress Scorecard roles to your users so that you can control their access to the features, capabilities, and data for OT Progress Scorecard.

The Operational Technology Vulnerability Response uses breakdowns to filter and group the collected records.

Review the indicator sources if you need a large number of records. You can override the records collection so that the Operational Technology (OT) Visibility dashboard shows more records than the default value of 1 million.

The Operational Technology Vulnerability Response (PA) dashboard uses collection jobs to collect the data that is shown on the dashboard.

Configure the data collection for Operational Technology (OT) devices so that you can collect and display the daily data for all indicators from Performance Analytics. This configuration ensures that your OT data is displayed accurately on the OT Visibility dashboard.

Configure the data collection for Operational Technology (OT) Progress Scorecard so that you can collect and display the daily data for all indicators from Performance Analytics. This configuration ensures that your OT data is displayed accurately on the scorecard.

Configure the data collection for the data shown on the Operational Technology Vulnerability Response (PA) dashboard. Scheduled jobs are automated pieces of work that can be performed at a specific time or on a recurring schedule.

Configure the number of expected OT devices for a site so that you can use the % of Expected OT Devices in CMDB indicator in the OT progress scorecard.

Configure the properties required to perform hardware vulnerability assessment.

Use the Industrial Workspace Admin guided setup to walk you through configuring the Hardware Vulnerability Assessment feature available on the Industrial Workspace menu.

Configure the Operational Technology (OT) Progress Scorecard indicators so that the display of each indicator meets your needs.

Configure the order of your important actions on the Operational Technology (OT) Action-Oriented Landing Page to personalize how you view your tasks.

Configure Industrial Workspace so that you can manage your Operational Technology (OT) data.

Customize the module name of the Operational Technology (OT) Progress Scorecard to change its name from the default value with a name more suitable for your needs.

The Dashboard Library in the Industrial Workspace contains the Operational Technology Visibility dashboard, the Operational Technology Vulnerability Response (PA) dashboard, and the Operational Technology Vulnerability Risk Rollup dashboard.

The Operational Technology Vulnerability Response (PA) dashboard uses data visualizations to display your OT vulnerability data.

You can modify the default settings available for the Operational Technology (OT) Unified Map experience.

The Industrial Workspace is a user interface that provides Operational Technology (OT) users with the tools they need to manage their OT data.

Select Firmware Discovery Model Opt-in option for ServiceNow Asset Management Content Service to collect unnormalized firmware details of Operational Technology (OT) devices and update the normalized content library. This process improves the ratio of normalized data mapping to CVEs and therefore improves assessment of vulnerabilities.

The Operational Technology Vulnerability Response application uses indicator sources and indicators to gather data and track the progress of your vulnerability remediation.

The Industrial Workspace is a user interface that provides Operational Technology (OT) users with the tools they need to manage their OT data.

Depending on your assigned roles, you're redirected to different pages in the Industrial Workspace with homepage destination rules. This helps you access the data that you need more quickly and efficiently.

Install and run National Vulnerability Database (NVD) integrations to perform hardware vulnerability assessment.

Execute scheduled jobs to perform hardware vulnerability assessment.

The Industrial Workspace leverages Natural Language Query (NLQ) Genius Results for each search.

You can use the Operational Technology (OT) Action-Oriented Landing Page to track critical tasks related to your OT network.

Track the volume, performance, and progress of the Operational Technology (OT) vulnerable items (VIs) from the initial analysis and detection to the containment, or remediation. You can filter the reports by the assignment group, exploits, risk rating, or state to get insight into your vulnerability exposure and the services that are affected.

You can use the site filter in the Operational Technology (OT) Visibility dashboard, the Operational Technology Vulnerability Response (PA) dashboard, and the OT Vulnerability Risk Rollup dashboard to view data for specific sites.

The Operational Technology (OT) Visibility dashboard helps you manage your OT device in a centralized location. The OT Visibility dashboard lets you the access your OT device data.

You can use the filters on the Operational Technology (OT) Progress Scorecard to specify the data that you want to see on your scorecard by site, business unit (BU), or date.

The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.

The Operational Technology (OT) Vulnerability Risk Rollup dashboard contains the risk score of the OT devices at each level of the equipment model.

Set up automatic deletion of obsolete or expired assessment records.

Reference values used to calculate the confidence score.

Confidence Score is displayed for partially matched assessments, vulnerable items (VITs), and ignored assessments.

The Operational Technology (OT) Risk Management dashboard contains the risk score and the vulnerability items (VITs) of the OT devices at each level of the equipment model.

Review the indicator sources if you need a large number of records. You can override the records collection so that the Operational Technology (OT) Progress Scorecard shows more records than the default value of 1 million.

Review the homepage destination rules for the Industrial Workspace.

Configure this scheduled job to run after your Service Graph Connectors to populate the latest data to show in the OT Network Map.

Search for a record in the Industrial Workspace related to Operational Technology (OT) data, or Configuration Management Database (CMDB) data.

Set the system properties for the Operational Technology (OT) Progress Scorecard so that you can enable the properties as needed.

Set the system properties for the Operational Technology (OT) Action-Oriented Landing Page so that you can enable the properties as needed.

Set the Max CI Nodes per Site (sn_ot_core.node_map.max_ci_nodes_per_site) system property to determine the maximum number of configuration item (CI) nodes shown per site on the OT Network Map.

Set up the Operational Technology (OT) Network Map so that you can access the map in the in the Industrial Workspace.

Complete the Guided Setup tasks so that you can start setting up the Operational Technology (OT) Visibility dashboard with the data collections, indicator resources, and filters for your organization.

Set up the Operational Technology (OT) Progress Scorecard in the Industrial Workspace so that your users can compare site data and progress.

Set up the Operational Technology (OT) Action-Oriented Landing Page in the Industrial Workspace so that your users can access their critical tasks.

Set up the Operational Technology Vulnerability Response (PA) dashboard in the Industrial Workspace so that your users can access their critical tasks.

Set up the Operational Technology (OT) Unified Map experience in the Industrial Workspace so that your users can access Unified Maps.

Sort the Operational Technology (OT) Progress Scorecard by ascending or descending order to customize your view of the scorecard.

The Operational Technology (OT) Hardware Vulnerability Assessment (HVA) application enables you to assess the firmware vulnerabilities of the OT devices in inventory and create vulnerable items (VIT) against the impacted OT devices.

The Operational Technology (OT) Unified Map available in the Industrial Workspace provides a unified experience to view the relationships between devices and other configuration items (CIs), and view related items, like OT incidents and change requests.

Review and update an indicator source to override the expected record count if you expect more than 1 million records to be collected from the indicator sources. This action helps to avoid system performance issues when collecting data for the Industrial Workspace.

Filter dashboard data by site in the Operational Technology (OT) Visibility, Operational Technology Vulnerability Response (PA), and the Operational Technology (OT) Risk Rollup dashboards.

Use the business unit (BU) and site filters on the Operational Technology (OT) Progress Scorecard to filter the data by business unit, site, or date.

Use the Hardware Vulnerability Assessment menu to view and track all the firmware vulnerability assessments in your OT environment. Also, in the HVA menu you can view the vulnerable items that are created based on the firmware vulnerability assessments.

After you complete all the required set-up tasks for the Industrial Workspace, users can begin managing their Operational Technology data on the different pages and dashboards available in the Industrial Workspace.

The Operational Technology (OT) Network Map is an interactive map that visualizes your OT network through connected nodes.

Validate that the CMDB Health Dashboard - Completeness Score Calculation is activated to run if you want to include the OT Device Data Completeness (%) indicator in the Operational Technology (OT) Progress Scorecard.

View and edit the Operational Technology (OT) Network Map in the Industrial Workspace to visualize your OT networks per site and their OT devices.

In the Equipment Model View of the Industrial Workspace, view the previous day's actions and changes that have been performed on the Operational Technology (OT) devices in a site.

View an Operational Technology (OT) Unified Map in the Industrial Workspace that displays the relationships between devices and other CIs.