Localization Framework

You can activate the Localization Framework Installer plugin (com.glide.localization_framework.installer) for Localization Framework if you have the admin role. The application installs related plugins if they are not already installed. Optionally, you can activate plugins for the Localization Framework Hub and Spoke architecture on a set of instances.

When you activate the Localization Framework Installer plugin (com.glide.localization_framework.installer), Localization Framework is available by default for the Service Catalog items and Virtual Agent topics, Natural Language Understanding models, and Document Templates for HR Service Delivery.

Add multiple localization requested items (LRITMs) to a localization project so fulfillers can translate the items in bulk.

Proofread the translated content and approve a localization task.

The Localization Framework Installer plugin (com.glide.localization_framework.installer) activates several related plugins that are not already active. With installation of the core plugins, optional plugins for the Localization Framework Hub and Spoke architecture are available.

Configure RWS TMS to use the RWS TMS service in the Localization Framework.

Configure XTM TMS to use the XTM TMS service in the Localization Framework.

Plan and configure your Localization Framework implementation.

Create and configure custom artifacts of your choice to use the Localization Framework functionality.

Configure Localization Framework with a third-party translation management system of your choice to localize an artifact.

Create an email subflow according to your requirements. You can then select this subflow to define translation preferences for a language.

Create localization projects to bundle multiple requested items under one localization task.

You can create a processor script to include in your custom artifact configuration to extract the translatable content and save the translated content.

Create a UI action to request translations for the custom artifact.

Configure the preferences to request the translation in the activated languages.

Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences.

Learn more about the Localization Framework app that enables a systematic localization process, so you can provide a seamless user experience in multiple languages.

You can configure the required artifacts and use the Localization Framework to fulfill the translation requests.

Fulfill a localization task created for each selected language in the translation request.

Integrate with any translation management system of your choice to localize the artifacts requested for translations.

The Localization Framework enables you to select one or more activated languages while requesting translations for artifacts.

Localization Framework extends its framework capabilities to Document Templates and Document Template Block Contents in HR Service Delivery.

The LFDocumentContentBuilder provides utility functions to build document content. Use these functions to write the logic to extract the translatable content from any artifacts regardless of them using standard tables or not for translations.

Localization Framework enables translation of Service Catalog items directly from the catalog builder dashboard in Service Catalog.

Localization Framework enables translation of Service Catalog items when a catalog item is requested for translation into a language and a localization requested item (LRITM) is created.

Localization Framework enables the translation of emails (notification, template, and layout) when an email artifact is requested for translation into a language and when a localization requested item (LRITM) is created.

Localization Framework enables the translation of Knowledge Base (KB) articles when a KB article is requested for translation into a language and when a localization requested item (LRITM) is created.

Localization Framework integrates with NLU Workbench to translate the Natural Language Understanding models along with their associated intents, utterances, and entities into multiple languages.

Localization Framework enables the translation of surveys items when a translation request for a survey is created and when a localization requested item (LRITM) is created.

Use update sets to migrate your translations to another instance. Configure properties for update sets according to your business requirements.

Enable one central instance to fulfill translation requests submitted from other instances using the Localization Framework Hub and Spoke architecture. Install optional Localization Framework plugins to configure one of your instances as a hub and other instances as spokes.

The ServiceNow Localization Framework application standardizes and enhances the translation process of artifacts across the platform through configurable workflows. Such artifacts include ServiceNow Service Catalog items, Virtual Agent topics, Natural Language Understanding models, and Document Templates of ServiceNow HR Service Delivery.

The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.

You can define translation and workflow preferences for one or more languages and for one or all the available artifacts with Localization Framework settings.

In Localization Framework, the state of a localization project or of a task defines the status of the localization request. The states of the localization tasks change based on the workflow that is configured for translations.

Track localization performance and request translations with Localization Framework Dashboards.

The processor script contains functions that help you extract the translatable content and save the translated content which is included when you configure an artifact.

The Localization Framework provides the means to assemble, manage, and complete localization and translation tasks, from single item assignments to large batch projects.

Reference topics provide information on components and technical aspects of the Localization Framework.

Request adhoc translations for Service Catalog items to localize them from English into one or more languages using the edit translations option. After you make the changes, you can publish the translations.

Request translations for Service Catalog items or Virtual Agent topics from the insights dashboard to localize them into the selected language based on their translation status.

Request translations for multiple Service Catalog items to localize them from English into one or more languages.

Localization Framework uses different roles to manage different aspects of the application. The roles from Localization Framework are also used in Localization Workspace.

The RWS Translation Management System spoke provides subflows and actions to localize the artifacts using the RWS translation management system service.

Localization Framework extends its framework capabilities to certain artifacts and translates the content of the artifact items.

The Localization Framework supports integration with a translation management system to localize the content.

Localization Framework offers several translation modes for completing localization tasks. As a localization admin, you can select one or more of these modes when configuring the procedures for localization tasks.

The Localization Framework provides the means to select one or more activated languages while requesting translations for artifacts from English into different languages.

The integration of Virtual Agent Designer with Localization Framework enables you to translate Virtual Agent NLU topics using the translation modes supported by Localization Framework with or without a localization task.

Workflows in the Settings table define the process for a localization task, including steps for approval and methods for translating and publishing.

The XTM Translation Management System spoke provides subflows and actions to localize the artifacts using the XTM translation management system service.