Upgrade Management

The bulk application update console enables you to review, select, and update multiple applications in a single workflow, improving efficiency compared to updating applications individually through the Application Manager.

Use different related lists to resolve, track and review the skipped records in an upgrade.

The Administration module contains information about managing upgrade risks.

Apply the selected upgrade plan to your instance upgrade.

The ATF Test Generator and Cloud Runner is a powerful tool that leverages ServiceNow's advanced capabilities to intelligently generate comprehensive regression tests specifically designed for your instance.

Leverage the power of ServiceNow's ATF Test Generator and Cloud Runner to create intelligent, comprehensive regression tests.

Build your upgrade plan to experience a seamless and an accelerated upgrade by packaging the applications in an upgrade plan.

Use the bulk application update console to review, select, and update multiple applications in a single workflow instead of updating them individually through the app manager.

The System Clone application facilitates the creation of exact copies of instance databases. This process is frequently employed to replicate production instances into pre-production environments for thorough testing of proposed changes. The cloned data is derived from the most recent nightly backup, ensuring data accuracy and consistency.

Utilize the System Clone application to duplicate an entire database from one instance to another. This cloning process, commonly employed to replicate a production instance for pre-production testing, leverages the latest nightly backup as the data source.

The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances.

Upgrade your production or sub-production instance effortlessly by following our guided steps.

Create skipped record rules based on your set conditions to define your customizations after an upgrade.

Run skipped record rules based on your set conditions to resolve skipped records in an upgrade. The rules either execute automatically during an upgrade or can run on demand after an upgrade.

Reduce processing time by extracting all upgrade related logs into a separate file named database-upgrade_<timestamp>.log. You can also zip the file and attach it to upgrade history.

Utilize Upgrade Console to gain a comprehensive understanding of your upgrade process and make informed decisions.

Various factors affect how long the system takes to perform an upgrade. The Upgrade Monitor on non-production instance can help you understand those factors and estimate how long the upgrade to your production instance takes.

Follow the guided upgrade steps to experience the seamless upgrade on your production instance.

Follow the guided upgrade steps to experience the seamless upgrade on your non-production instance.

Upgrade your instance effortlessly with the guided process.

You can update information about a skipped record task using the Upgrade History Task form.

Implement the instance upgrade tasks for a successful upgrade on your prod instance.

Implement the instance upgrade tasks for a successful upgrade on your instance.

View your import history by accessing the My Application Import History module.

Install your upgrade plan in the consumer instance to implement it in your upgrades.

Filter skipped records in the task board of the VTB with the implementation of color-coded labels. You can filter the skipped records by assigning a color to each of the products.

Leverage ServiceNow Upgrade Console for a comprehensive and efficient upgrade experience. Streamline your upgrade process by accessing all necessary tools and insights from within the instance.

Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report.

When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.

When an upgrade is scheduled, the Upgrade Monitor displays information about the next scheduled upgrade. It displays the date and time when the next scheduled upgrade will start. If there is no upgrade scheduled, the Upgrade Monitor displays Status: No upgrade detected.

Try contacting Now Support if you need any assistance regarding Upgrade Console.

Utilize the Upgrade Console store application to access all pertinent information and tools for your upgrade.

Implement the post-upgrade tasks for a successful upgrade completion on your instance.

Implement the post-upgrade tasks for a successful upgrade completion on your production instance.

Complete the pre-upgrade tasks for a successful upgrade experience on your instance.

Complete the pre-upgrade tasks for a successful upgrade experience on your production instance.

Prepare your instance upgrade with Upgrade Plan by determining all the applications and plugins are ready to be implemented in the upgrade.

Preview your upgrade plan before being implemented in the upgrades. Once the upgrade plan is installed, it auto generates the preview of the upgrade plan.

Use the previewed changes table to view the list of total records that are predicted to change when the upgrade occurs.

The Previous Resolutions related list shows the history of the selected skipped record. You can see what resolutions have been done with the selected skipped record in the previous upgrades.

Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.

Reduce the navigating time by directly accessing plugins, application installation history records, and update set commits history records. The filters for the plugins and history records are automatically implemented in the plugins and history records views.

Find all the miscellaneous information about Upgrade Console in this section.

Refresh your upgrade plan to package all the recently installed plugins and applications into your upgrade plan.

Reconcile differences between your customized record and the changes associated with the upgrade.

The Resolve Conflicts form you compare to the base system version with the customized version of a record and reconcile the differences.

Review the reason for each skipped record to resolve each skipped update after an upgrade.

To prevent customizations from being overwritten by system upgrades, the upgrade process automatically skips changes to objects that have been customized. You may want to overwrite your customizations when a software upgrade contains a feature that you would like to implement.

The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.

Review the skipped records after the completion of the upgrade.

Upgrade Console is installed with these roles.

Configure skipped record rules with the use of Upgrade Skipped Record Rules Editor to automate or facilitate the resolution of data inconsistencies arising from the upgrade process.

Create skipped record rules, based on your specified conditions, to define customizations post-upgrade. Subsequently, execute these rules to resolve skipped records during or after the upgrade process, either automatically or on demand.

When an upgrade is complete, the System Upgrades form displays key statistics about the upgrade and a related list of skipped records (the skipped list).

Access all the necessary tools you might require for a seamless upgrade experience on your instance.

From the Upgrade Details form, you can review an individual record affected by the upgrade and reconcile conflicts between the upgrade and customizations.

The Upgrade History module maintains a comprehensive record of all upgrades performed on an instance. This module allows you to access detailed reports for both historical and recent upgrade versions.

Utilize the Upgrade History module to maintain a comprehensive record of all upgrades performed on an instance. Access detailed reports for both historical and recent upgrade versions to facilitate analysis and troubleshooting.

The Upgrade Monitor module is a powerful tool for scheduling upgrades, monitoring their progress, and analyzing post-upgrade results, including conflict resolution.

Leverage Upgrade Monitor to schedule upgrades, monitor their progress, and analyze post-upgrade results, including conflict resolution.

The Upgrade Plan automates the installation of applications during upgrades, providing a seamless upgrade experience. Define applications and target versions to be installed in your instance and accelerate your upgrade process.

Accelerate your upgrades using the Upgrade Plan that automates the installation of applications during upgrades, giving you a seamless upgrade experience. It helps you define applications and target versions to be installed in your instance.

Leverage the Upgrade Preview module to conduct in-depth assessments of your ServiceNow instance prior to an upgrade. Explore how different release versions may affect your current configurations and fine-tune your upgrade plan accordingly.

Use the Upgrade Preview form to have an alternate view of a previewed upgrade.

Use the Upgrade Preview module to have an insight about the experience of an upgrade prior to the actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations.

Use the Upgrade Console experience to access all the tools, information, and guided setup for a smooth upgrade on your instance.

Get a related list view of all the files loaded for a plugin by clicking View all plugin duration.

View the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view. An upgrade history record is created for each upgrade that is run.