Application support for domain separation

reference brazil Updated Sep 10, 2026 11 min read domain-separated-apps.md
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Many ServiceNow applications support domain separation in the base system but not all. Some supported applications include limitations on the data and administrative settings that can be domain-separated. These definitions delineate the domain separation support levels from the perspective of actual use cases and the people who use them.

Domain separation support levels

ServiceNow applications that support domain separation may support the separation of data and data routing only. They may also have advanced business logic separation, or support tenant (customer) level administration of the application. ServiceNow applications are defined with the following incremental support levels.

[Omitted image "ds-support-levels.png"] Alt text: Domain separation support levels

No support

  • The domain field may exist on data tables, but no logic exists to manage data.
  • This level is not considered domain-separated.

Basic

  • Business logic: Ensure data goes into the proper domain for the application’s service provider (SP) use cases.
  • In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all use domain at production run time.
  • The owner of the instance must be able to set up the application to function across multiple tenants.

Sample use case: When an SP uses chat to respond to a tenant-customer’s message, the client must be able to see the SP's response.

Standard

  • Includes Basic level support.
  • Business logic: Processes can be created or modified per customer by the service provider (SP). The use cases reflect proper use of the application by multiple SP customers in a single instance.
  • The owner of the instance must be able to configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.

Sample use case: An admin must be able to make comments mandatory when a record closes for one tenant but not for another.

Enhanced

  • Includes Basic and Standard levels.
  • Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another.
  • Tenants of the instance must be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function.

Sample use case: Tenant-customers of a shared environment must be able to change to the impact, urgency, or priority matrix to set priority within their domain.

Note: Effective Domain (*)

Sometimes, a platform feature or application may effectively support SP use cases even without the domain framework. If so, the use cases must detail its support of domain separation. An asterisk (*) after the support level indicates this kind of configuration.

Supported feature Basic Standard Enhanced
Domain column is present for base system application tables. [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported
Domain-specific configuration is managed by instance owner. [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported
Tenant domains can manage their own application data. [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported
Application properties are domain aware when needed. [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported
Business logic and processes can be domain-separated by instance owner. [Omitted image "icon-active-plugin.png"] Alt text: supported [Omitted image "icon-active-plugin.png"] Alt text: supported
Business logic and processes can be administered by the tenant domain. [Omitted image "icon-active-plugin.png"] Alt text: supported

Support levels by application

Product Suite Application Support level
App development, agentic development, and low-code App Engine Studio No support
Automation Center Basic
Robotic Process Automation (RPA) Hub Basic
ServiceNow Studio No support
Table Builder Basic
App Engine Management Center No support
Decision Builder Standard
Enterprise Resource Planning Integration No support
Enterprise Resource Planning Customization Mining No support
Next Experience UI Builder Basic
Workflow Data Fabric Hub/Zero Copy Connectors No support
Customer Service Management Communities No support
Customer Service Management Basic
Release Management Basic*
Order Management for Customer Service Management Basic
Post-Sales Support Basic
Workforce Optimization for CSM Basic
Now Assist for CSM Basic
DevOps Dev Ops No support
Dev Ops Config No support
Employee Service Management Contract Management Pro Basic
HR Service Delivery Basic*
Health and Safety No support
Legal and contract operations Basic
Legal Service Delivery Basic
Moveworks No support
Procurement Service Management (PSM) No support
Safe Workplace Suite See application site for individual application support levels
SharePoint Online Search Connector Basic
Universal Request Basic
Universal Task Basic
Workforce Optimization for HR Basic
Environmental, Social, and Governance Management Environmental, Social, and Governance Management No support*
Field Service Management Field Service Management Basic
Governance, Risk, and Compliance Advanced Risk Basic
Audit Management Basic
Business Continuity Management Basic
Compliance Case Management Basic
Continuous Authorization and Monitoring Basic
Governance, Risk, and Compliance (GRC) Basic
Model Risk Management Basic
Operational Resilience Basic
Privacy Management Basic
Policy and Compliance Basic
Regulatory Change Management No support*
Third-party risk management Basic
GRC: Metrics Basic
Now Assist for TPRM No support*
Now Assist for IRM No support*
Smart Assessment Engine Basic
Industry Products
•Financial Services Financial Services Card Operations Basic
Financial Services Deposit Operations Basic
Financial Services Loan Operations Basic
Financial Services Payment Operations Basic
Financial Services Treasury Operations Basic
Intelligent Servicing for Fraud Basic
Property and Casualty Insurance Servicing Basic
Life Insurance Servicing Basic
Insurance Claims Basic
Individual Life Claims Basic
Financial Services Know Your Customer Basic
Financial Services Credit Operation Basic
Financial Services Document Processor Basic
Now Assist for Financial Services Operations Basic
Dispute Rules Content Pack for Visa Basic
Dispute Rules Content Pack for Mastercard Basic
• Healthcare and Life Sciences EMR Help Basic
Healthcare and Life Sciences Service Management Core Basic
Pre-Visit Management Basic
Patient Support Services Basic
Vaccine Administration Management Basic
Healthcare Operations Core Basic
Care Team Operations for Healthcare IT Basic
Care Team Operations for Biomed Basic
Care Team Operations for Facilities Basic
Care Team Operations for Environmental Services Basic
Manufacturing Commercial Operations Manufacturing Commercial Operations Basic
Retail Core Basic
Public Sector Digital Services (PSDS) Public Sector Digital Services Basic
Telecommunications, Media, and Technology (TMT) Customer Success Management Basic
Customer Service Problem Management Basic
ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Basic (Inherited from Domain separation in the AI Admin Hub console).
Proactive Service Experience Workflows Standard
Service Bridge Standard
Exploring Technology Product Support Case Basic (Inherited from Customer Service Management).
Telecommunications Network Inventory Basic
IT Asset Management Cloud Insights No support
Hardware Asset Management Enhanced
Software Asset Management Enhanced
Enterprise Asset Management Standard
Asset Audit Response Basic
Strategic Portfolio Management Agile Development Basic*
Alignment Planner Workspace Basic
Application Portfolio Management Basic
Cost Management No support
Demand Management Basic
Financial Management No support
Investment Funding Basic
Project Portfolio Management Basic*
Release Management Basic*
Scaled Agile Framework (SAFe) Basic*
Test Management Basic*
Goal Framework Basic
IT Operations Management Cloud Provisioning and Governance Basic
Agent Client Collector Basic
Discovery Standard
Event Management Basic
Service Operations Workspace for ITOM Basic
Health Log Analytics Basic
Metric Intelligence Basic
Service Mapping Basic
Cloud Migration Assessment Basic
Action Library No support
Cloud Configuration Governance No support
Tag Governance Basic
Cloud Insights Billing No support
Cloud Provisioning and Governance: Google Cloud Basic
mCloud Provisioning and Governance Terrafor Basic
Cloud Operation Workspace Basic
Cloud Discovery Standard
Synthetic Monitoring Basic
Service Observability Basic
IT Service Management Benchmarks No support
Change Management Basic
Coaching Basic
Continual Improvement Management Basic
Contract Management No support
Digital End-User Experience No support
Domain separation and Digital Product Release Basic
Expense Line No support
Incident Communications Management Standard
Incident Management Standard
Facilities Service Management Standard
Incident Management Standard
On-Call Scheduling Standard
Asset Management Basic
Problem Management Standard
Procurement Standard*
Product Catalog Standard
Request Management Standard
Service Catalog Standard
Service Level Management Basic
Service Portfolio Management Basic*
Site Reliability Operations Basic*
Task outage Basic
Vendor management workspace No support
Walk-up Experience Basic
Configure ServiceNow Otto for IT Service Management (ITSM) Basic
Mobile Configuration and Navigation Mobile Basic
Now Intelligence Dashboards Basic
Performance Analytics Enhanced
Process Optimization Basic
Reporting Basic
Usage Insights Basic
The ServiceNow AI Platform Advanced Work Assignment Standard
Agent Chat Standard
AI Control Tower Basic*
AI Search/Now Assist in AI Search Searches respect domain restrictions from indexed records
App Engine Studio No support
Application Management No support
Assessments Standard
Automated Test Framework Standard*
ServiceNow Voice Basic
Code Signing No support
Contextual Search Standard
Configuration Management (CMDB) Standard
Content Management System No support
Credentials and Connections Standard
Data Certification Basic*
Data Classification Enhanced
Data Privacy No support
Data Management Basic*
Delegated Development No support
Dependency Views Basic
Document Services No support
Dynamic Translation Basic
Edge Encryption Basic support
External Content Connectors No support*
Field Encryption No support
Encryption No support
Cloud Encryption with Key Management Basic support
Field Normalization No support
Flow Designer Standard*
Guided Setup No support
Domain separation and Integration Hub Standard*
Integrations with third-party applications and data sources Basic+Standard
Knowledge Management Standard
Hermes Messaging Service Basic
Managed Documents No support
MetricBase Basic
Natural Language Understanding Basic+Standard
Notifications Standard
ODBC Driver Basic*
Orchestration Standard*
Password Reset Standard
Platform Security Domain separation landing page
Data Privacy No support
Predictive Intelligence Standard
Proactive Triggers Basic
Process Automation Designer Basic
Remote Tables No support
Schedules Basic
Script debugger Basic
Search Suggestions No support
Service Portal No support
Service Graph Connectors No support
Domain separation and Sidebar Standard
State Flows No support
Subscription Management Basic*
Survey Management Basic*
Task Intelligence No support
Domain separation and Time Card Basic*
UI Builder Standard
Virtual Agent Basic
Visual Task Boards Basic
Web Services Standard*
Workflow Standard*
Workspace Standard
Platform Fundamentals Impact No support
Instance Data Replication No support
Integration Hub Standard*
Integrations with third-party applications and data sources Basic Standard
Knowledge Management Standard
Localization Framework No support
Localization Workspace No support
MetricBase Basic
Model Context Protocol Client Basic
Natural Language Understanding Basic+Standard
Notifications Standard
Now Assist AI Agents Basic
ODBC Driver Basic*
Omnichannel Callback No support
Orchestration Standard*
Password Reset Standard
Platform Security Domain Separation landing page
Data Privacy No support
Predictive Intelligence Basic+Standard
Proactive Triggers Basic
Process Automation Designer Basic
Remote Tables No support
Robotic Process Automation Hub Basic
Schedules Basic
Script debugger Basic
Search suggestions No support
Service Graph Connectors Standard*
ServiceNow Vault No support
Service Portal No support
Sidebar (aka Collaborative Chat) Standard
State Flows No support
Domain separation and Subscription Management Basic*
Survey Management Basic*
Task Intelligence No support
Theme Builder No support
TinyMCE No support
Time Card Basic*
Transaction and Session Management No support
UI Builder Standard
Virtual Agent Standard
Visual Task Boards Basic
Web Services Standard*
Workflow Standard*
Workspace Standard
Operational Technology Operational Technology Manager Basic
Industrial Process Manager Basic
Operational Technology Vulnerability Response Basic
Operational Technology Incident Management Basic
Security Operations Subscription ManagementConfiguration Compliance Standard
IBM QRadar Offense Ingestion Basic
Microsoft Graph Security API alert ingestion integration Basic
Security Incident Response Standard
Threat Intelligence Standard
Threat Intelligence Security Center Standard
Vulnerability Response Standard
Service Management Facilities Service Management Standard
Planned Maintenance Standard*
Structured Problem Analysis No support
Workforce Optimization for ITSM Basic
Vendor Management Workspace Basic
Proactive Triggers Basic
Employee Service Management SharePoint Online Search Connector Basic
Workforce Optimization for ITSM Basic
Application Portfolio Management Application Portfolio Management Basic
Domain separation and Conversational Analytics Basic
Sales Customer Relationship Management Advanced Approval for Sales Management Enhanced

Parent Topic:Domain separation for service providers

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