Send emails from the full email composer

task brazil Updated Sep 10, 2026 1 min read compose-email.md

Raw file servicenow.com

Create and send an email from a separate workspace tab.

Before you begin

Role required: email_composer

Procedure

Open a Workspace record in your instance.
Open the full email composer by selecting the More actions icon ([Omitted image "x-more-actions-icon.png"] Alt text: More actions icon) from the record view, and then select Compose Email.

An email draft opens in a new workspace tab.

[Omitted image "y-full-composer.png"] Alt text: Full email composer
If available, complete the Reply To or From field.

This field specifies who the recipient can reply to after receiving your email. You may choose to specify an entity apart from yourself. For example, the IT service desk.
In the To field, add an email recipient.

You can also add Cc and Bcc recipients by selecting Cc/Bcc.
In the Subject field, enter a subject line.
Hide the email header including all recipient fields by selecting the chevron icon ([Omitted image "x-chevron-icon.png"] Alt text: Chevron icon).
Create the email body.

You can insert a quick message in the email body. For more information, see Insert a quick message from the full email composer.

You can attach a file to the email. For more information, see Add a file to an email from the full email composer
Select Send.

Drafts save automatically after a set number of seconds. For more information on finding email drafts, see Review email drafts from the full email composer.

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---
title: Send emails from the full email composer
description: Create and send an email from a separate workspace tab.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/compose-email.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Send emails from the full email composer

Create and send an email from a separate workspace tab.

## Before you begin

Role required: email\_composer

## Procedure

1. Open a Workspace record in your instance.

2. Open the full email composer by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) from the record view, and then select **Compose Email**.

An email draft opens in a new workspace tab.

\[Omitted image "y-full-composer.png"\] Alt text: Full email composer

3. If available, complete the **Reply To** or **From** field.

This field specifies who the recipient can reply to after receiving your email. You may choose to specify an entity apart from yourself. For example, the IT service desk.

4. In the **To** field, add an email recipient.

You can also add Cc and Bcc recipients by selecting **Cc/Bcc**.

5. In the **Subject** field, enter a subject line.

6. Hide the email header including all recipient fields by selecting the chevron icon \(\[Omitted image "x-chevron-icon.png"\] Alt text: Chevron icon\).

7. Create the email body.

You can insert a quick message in the email body. For more information, see [Insert a quick message from the full email composer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/add-quick-message.md).

You can attach a file to the email. For more information, see [Add a file to an email from the full email composer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/add-email-attachment.md)

8. Select **Send**.

Drafts save automatically after a set number of seconds. For more information on finding email drafts, see [Review email drafts from the full email composer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/review-draft-emails.md).