Integrating Request-based chat with Microsoft Teams for GCC-H or DoD

concept brazil Updated Sep 10, 2026 1 min read ec-teams-request-based-chat-integration-gcch.md

You can integrate request-based chat with Microsoft Teams for Government Community Cloud - High (GCC-H) or US Department of Defense (DoD) customers to auto import the chat conversations between the agents and the employees.

Prerequisites

Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:

Your ServiceNow instances have been upgraded to the Vancouver release.
You have not previously attempted installing the Conversational Integration with Microsoft Teams app on your instances.
You have the admin permissions on ServiceNow and Microsoft Azure instances.

Integration process

Activate the IT Service Management integration with Microsoft Teams plugin (sn_now_teams_it).

Note: For more information on activating plugins, see Activate a plugin.
Register and configure the Request-based chat application on the Microsoft Azure portal.
Add permissions to the Microsoft Azure application.
Configure Application Registry on the ServiceNow instance.

Note: For GCC-H and DoD, use the https://login.microsoftonline.us/ domain for token and authorization URLs on the application registry page.
Update chat credentials with Azure GCC URL.
Create record with Azure GCC details.

Update chat credentials with Azure GCC URL
Update the Azure URL in the chat credentials of GCC customers. Enable GCC customers to start chat and import chat conversations from Microsoft Teams to the ServiceNow instance.
Create record with Azure GCC details
Create and update a new record in the sys_properties.list table with the details of the Azure account of GCC customers.

Parent Topic:Integrating ServiceNow with Microsoft Teams for GCC-H or DoD

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---
title: Integrating Request-based chat with Microsoft Teams for GCC-H or DoD
description: You can integrate request-based chat with Microsoft Teams for Government Community Cloud - High \(GCC-H\) or US Department of Defense \(DoD\) customers to auto import the chat conversations between the agents and the employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/ec-teams-request-based-chat-integration-gcch.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating ServiceNow with Microsoft Teams for GCC-H or DoD, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Integrating Request-based chat with Microsoft Teams for GCC-H or DoD

You can integrate request-based chat with Microsoft Teams for Government Community Cloud - High \(GCC-H\) or US Department of Defense \(DoD\) customers to auto import the chat conversations between the agents and the employees.

## Prerequisites

Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:

- Your ServiceNow instances have been upgraded to the Vancouver release.
- You have not previously attempted installing the Conversational Integration with Microsoft Teams app on your instances.
- You have the admin permissions on ServiceNow and Microsoft Azure instances.

## Integration process

1. Activate the IT Service Management integration with Microsoft Teams plugin \(sn\_now\_teams\_it\).

**Note:** For more information on activating plugins, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_ActivateAPlugin.md).

2. [Register and configure the Request-based chat application on the Microsoft Azure portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/register-app-req-based-chats.md).
3. [Add permissions to the Microsoft Azure application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/authenticate-users-req-based-chat.md).
4. [Configure Application Registry on the ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/app-registry-chat-single-tenant.md).

**Note:** For GCC-H and DoD, use the `https://login.microsoftonline.us/` domain for token and authorization URLs on the application registry page.

5. [Update chat credentials with Azure GCC URL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/update-chat-credentials-azure-gcch.md).
6. [Create record with Azure GCC details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/create-record-azure-gcch.md).

- **[Update chat credentials with Azure GCC URL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/update-chat-credentials-azure-gcch.md)**
Update the Azure URL in the chat credentials of GCC customers. Enable GCC customers to start chat and import chat conversations from Microsoft Teams to the ServiceNow instance.
- **[Create record with Azure GCC details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/create-record-azure-gcch.md)**
Create and update a new record in the sys\_properties.list table with the details of the Azure account of GCC customers.

**Parent Topic:**[Integrating ServiceNow with Microsoft Teams for GCC-H or DoD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/setup-sn-ms-teams-gcch.md)