Workplace Calendar Synchronization

You can activate or deactivate a reservable sync configuration if it is not required at any time.

Add workplace items that must be synchronized with the calendar provider whenever an employee makes a reservation.

Monitor the status of reservation synchronizations.

Review employee reservations raised using Workplace Reservation Management and approve or reject them.

Set up a strict mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Set up Google to start with reservation synchronization with the Workplace Reservation Management application. Create scopes, credentials and more.

Set up a normal mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Several types of components are installed with the Workplace Calendar Synchronization application, including tables and user roles.

Set up a personal mode of authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Enhance your workplace reservation experience with the Workplace Calendar Synchronization application to synchronize reservations with your calendar provider. Configure Microsoft Exchange Online to synchronize reservations with your calendar provider using personal authentication mode.

Configure Microsoft Exchange On-Premises as calendar provider in strict mode to sync reservations. Specify your strict mode setting and the strict mode email address.

Configure Google as calendar provider to start synchronizing reservation. Link it to the connection and credential alias and configure rooms to start synchronizing.

Set Microsoft Exchange On-Premises as calendar provider to sync reservations. Specify the calendar processor, the sync-related settings, and strict mode preference.

Configure Microsoft Exchange Online as a calendar provider in strict mode to synchronize reservations.

Establish a personal authentication mode connection and credential alias for Microsoft Exchange Online. Confirm that the values for the connection and credentials alias are set as specified.

Specify your delegated user email in the Microsoft portal to access the resource calendar.

Install and configure the Workplace Calendar Synchronization application to create personalized calendars across supported platforms, such as Microsoft Exchange Online, Google Calendar, or Microsoft Exchange On-Premises.

Establish a strict mode connection and credential alias for Microsoft Exchange Online. Ensure that the values for the connection and credentials alias are set as specified.

Configure callback URL for communication between the Workplace Calendar Synchronization application and Microsoft Exchange Online calendar.

Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations.

Configure your own connection and credential alias if you don’t want to use the default alias created during the personal authentication mode application registration. You can configure your calendar to use the alias as an override alias.

Configure connection between the MID server of Microsoft Exchange On-Premises and ServiceNow to synchronize reservations.

Configure connection between the MID server of Microsoft Exchange On-Premises and ServiceNow to synchronize reservations.

Establish a connection and credential alias for Microsoft Exchange On-Premises so that you can synchronize reservations. Ensure that the values for the connection and credentials alias are set as specified.

Configure a normal mode connection between the Microsoft Exchange On-Premises and ServiceNow.

Configure a strict mode connection between the Microsoft Exchange On-Premises and ServiceNow. Specify your strict mode setting and email address.

Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.

Connect Google with the ServiceNow using the flow designer to synchronize reservations.

Establish a strict mode connection and credential alias for Microsoft Exchange On-Premises so that you can synchronize reservations. Ensure that the values for the connection and credentials alias are set as specified.

Perform the following steps to establish a normal mode connection with Microsoft Exchange Online.

Configure a strict mode connection with the Microsoft Exchange Online spoke.

Connect to the Microsoft Exchange Online spoke by creating a connection.

Configure single or multiple providers to the Microsoft Exchange On-Premises calendar provider.

For the Microsoft Exchange Online provider, configure single or multiple calendar providers.

Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.

Instead of using the default Google_Calendar alias, you can create your own connection and credential alias to use it with your Google Calendar provider.

Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.

Establish a personal authentication mode connection and credential alias for Google Calendar. Confirm that the values for the connection and credentials alias are set as specified.

For every reservation-related action, an event is created in Workplace Calendar Synchronization

As a one time procedure, export all your confirmed reservations to your calendar provider for synchronization.

Below are the flows that run on different timelines.

Create a connection with Google Calendar and synchronize reservations made using the Workplace Reservation Management application. You can synchronize all the reservations that are made using the Workplace Reservation Management to the Google Calendar and vice versa.

Install the Workplace Calendar Synchronization application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

As an admin, monitor the number of events and calendar items in the Workplace Calendar Synchronization application whenever a reservation is synchronized.

Create a connection with Microsoft Exchange On-Premises and synchronize reservations made using the Workplace Reservation Management application. You can synchronize all the reservations that are made using the Workplace Reservation Management to the On-Premises calendar and vice versa. The reservation synchronization from an On-Premises calendar to the Workplace Reservation Management is performed using various approaches like subscriptions, synchronization tokens, events, and occurrences.

Synchronize reservations between Microsoft Exchange Online and Workplace Reservation Management.

Make a 'No request' call to test the configuration with the calendar provider.

As an admin, establish a personal authentication mode connection for Google Calendar to synchronize reservations. A user-level authentication token is generated that enables you to create, update, or cancel reservations to synchronize events on the Google Calendar.

As an admin, establish a personal authentication mode connection with Microsoft Exchange Online to synchronize reservations. A user-level authentication token is generated that enables you to create, update, or cancel reservations to synchronize events on the Microsoft Outlook calendar.

Customize the properties available with Workplace Calendar Synchronization.

Retrieves all the events for the active Reservable Sync Configurations from Microsoft Outlook to Workplace Service Delivery.

Execute an Instance scan on your ph keyref="var.workplace-calendar-sync"/> configuration with Microsoft Exchange Online. The Instance Scan application diagnoses the configurations with the calendar provider by running a series of checks using suites.

After the instance scan completes, on the Scan Result form, review the findings in the Scan Findings related list.

The Workplace Calendar Synchronization includes scheduled jobs to process a few synchronizations seamlessly.

Configure the properties for the Workplace Calendar Synchronization to set the Exchange Online Sync Integration Mode to Strict, Personal Authentication, or Normal mode to synchronize reservations.

Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.

Create an application registry for Google Calendar with ServiceNow to synchronize reservations. Perform this app registration if you want to create your own connection and credential alias for Google Calendar.

Create a personal authentication mode application registry for Google Calendar with your instance for OAuth authorization.

Create a personal authentication mode application registry for Microsoft Exchange Online with your instance for OAuth authorization.

Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.

Specify your delegated user email in the Microsoft portal.

For a strict mode connection with Microsoft Exchange Online, you must perform the following actions.

Sync reservations made in the past, that is, before configuring the reservation synchronization setup.

When you connect to your calendar provider for synchronization, you may incur a few connection or synchronization-related issues.

This section helps administrators troubleshoot connection setup issues in Workplace Calendar Synchronization. Calendar sync integrates ServiceNow Workplace with external calendar providers — Microsoft Exchange Online and Google Calendar — to synchronize room and resource availability.

Check the number of the events and calendar items that are created during a synchronization.

Enhance your workplace's reservation experience by synchronizing your reservations with your calendar provider by using the ServiceNow Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online.

Learn more about the roles, tables, system properties, scheduled jobs and flows installed with the Workplace Calendar Synchronization application.

Use this dashboard to track the reservation synchronization. Monitor number of events and calendar items created in the application and other details related to them.

Enhance your workplace reservation experience. Synchronize your reservations with your calendar provider by using the ServiceNow Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online.

As an admin, create connections with your calendar providers and synchronize reservations.

The Provider form includes calendar provider details and provider configuration field details.

The Third-party OAuth Provider form includes OAuth provider details such as the client ID and client secret for personal authentication.