Manage an Enterprise Asset Management task using the Mobile Agent application

Manage all your work order tasks and asset tasks using the intuitive Mobile Agent application.

View your tasks using the Mobile Agent application
View your work order tasks, asset tasks, and asset repair tasks using the Mobile Agent application.
Assign a group task to yourself using the Mobile Agent application
Claim tasks to work on from the tasks assigned to your assignment group through the Mobile Agent application.
Start working on tasks using the Mobile Agent application
Indicate in the Mobile Agent application when you start work on a task assigned to you. When you start working on the task, the start time is automatically recorded.
Record time worked on a task using the Mobile Agent application
Manage and record time worked on work order tasks and asset tasks. After you start working on a task, you can pause and resume work. You can also record the time worked manually.
Initiate a request to source parts for work order tasks using the Mobile Agent application
Initiate a request to source the missing parts of an enterprise asset associated with a work order task by using the Mobile Agent application.
Close a Pick Up Asset task using the Mobile Agent application
Complete and close the Pick Up Asset task for the enterprise asset that you have picked up from the designated stockroom for your assigned work order using the Mobile Agent application.
Take action on an enterprise asset using the Mobile Agent application
Deploy, remove, or swap any assets or parts that are required for an enterprise asset by using the Mobile Agent application. You can also use the application to calibrate your enterprise assets.
Close a work order for an enterprise asset using the Mobile Agent application
Close an assigned work order by marking all the required work for the associated asset as complete using the Mobile Agent application.
Create a checklist for work order tasks using the Mobile Agent application
Create a checklist of all items that you must complete for a work order task by using the Mobile Agent application.
View knowledge articles related to work order tasks in the Mobile Agent application
View helpful and relevant knowledge articles attached to work order tasks in the Mobile Agent application.
Create work notes about the work order tasks using the Mobile Agent application
Add notes with details about work order task to the task record using the Mobile Agent application.
Set enterprise assets to the shutdown state using the Mobile Agent application
Move assets of a shutdown work order task to the shutdown state in the Mobile Agent application to indicate that the assets are unavailable for use during maintenance.
Start up enterprise assets after maintenance activities using the Mobile Agent application
Move assets of a startup work order task to the In use state in the Mobile Agent application to indicate that the assets are available for use after maintenance.
Move enterprise assets to maintenance state using the Mobile Agent application
Move assets of a break fix or planned maintenance work order task to the In maintenance state in the Mobile Agent application to indicate that the assets are under maintenance.

Parent Topic:Asset Management

Related topics

Manage enterprise asset repair tasks using the Mobile Agent application

title	Manage an Enterprise Asset Management task using the Mobile Agent application
description	Manage all your work order tasks and asset tasks using the intuitive Mobile Agent application.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/work-order-mobile-agent-eam.html
release	brazil
product	Enterprise Asset Management
classification	enterprise-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Managing enterprise assets and tasks using the Mobile Agent applicationEnterprise Asset ManagementAsset Management