Content Management System

The catalog cart block is a dynamic block provided in the base system.

Gauges are a graphical way to display information from an instance.

Integration points use content blocks in CMS to link different applications together using static and dynamic methods.

You can translate CMS sites by activating internationalization plugins and manually translating custom interface strings.

A block is a defined piece of content within the system that can be reused.

Meta tags are special tags in web pages that contain information about the page but are not rendered with the page. You can define custom meta tags for content pages.

After you design the hierarchical structure of the site, begin planning site navigation.

Before building a website in the CMS, it is important to have a good understanding of what to build and who the audience is.

There are several methods for securing CMS sites and pages. Site security is set in the Login page field on the site record. You can control if a page is public or private through the URL.

The Content Management System (CMS) is a ServiceNow application that enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.

Templates are content pages that are reused to provide a consistent look and feel.

Test your site to ensure that all pages display correctly, links go to the specified address, and images are not broken. It is important to test the site as you build it. Do not wait until just before launch to begin testing.

Content pages are the core of the Content Management System. A content page is a web page that displays blocks of content.

A content site is a group of related content pages that have the same basic theme, layout, and URL suffix.

Content types provide site-specific control of how system data defined by templates is rendered.

You can customize menu styles in the style sheets your site uses.

Design themes are the convergence of structure and styling, making them a critical tool for creating a powerful user interface.

While static methods are a powerful navigational tool, you have more control over data rendering using the dynamic methods.

View examples that show how to create a site pointing to various system data in several different data tables.

Identify the team members who assist you with website design, branding, and development.

The following examples show how system records are pulled into an iFrame that is placed on a content page.

Each element on the page links to a specific URL point.

When you build a CMS website, you design the look and feel based on guidelines in the corporate style guide.

Most of the content in a CMS site is managed in different locations throughout the system.

The method for choosing a link target (current window, iFrame, or new window) and referencing the item linked (page, attachment, or URL) are similar. Review examples of how to link within these elements.

Before you begin to build the CMS website, list all the content that you want to include and take the time to organize it.

It is important that there is enough data in the ServiceNow instance before you begin to build the CMS website.

Many user interface designers use prototypes and rapid web design techniques to visualize the final product before it is developed.

The view_content html page template on which all CMS is based defaults to doctype=html.

Static methods in the CMS application were created for ease of use.

Content pages can be styled with CSS, just like any HTML website.

Styles sheets are standard Cascading Style Sheets (CSS) that define the look and feel of all elements within the interface.

When you add global search to a CMS site, two different search result blocks can display, depending on the user role: global or no global.

Domain separation is supported in the Content Management System. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Code examples

Apache Jelly is a Java-based and XML-based scripting and processing engine for turning XML into executable code.

Page and site level meta tags are included in a content meta tag hierarchy.

Since a CMS system uses multiple pages you have to tell the system which page to use to display drill through content.

By changing the Type field on the navigation menu block, you can format the same menu in different ways.

Use the tools available in your browser to view the frame source page and understand what URL address bars pass between system frame sets.

Every page that is part of the site needs a template.

Content blocks, which make up content pages, are reusable pieces of content defined within the system.

An easy way to add an image to a CMS page is to use a static HTML block. After the block is created, you can reuse it throughout the site.

A page level tag is a meta tag defined on a specific page and included on only that page.

Homepages and content pages are not added automatically to update sets and applications. They must be manually added.

A site level tag is a meta tag is defined on a site and included on every page within that site.

After you define the page settings, set the content of the page by adding content blocks. Setting content blocks is similar to how you add content to homepages.

You can provide access to Live Feed from pages built in the Content Management System (CMS). For example, allow an end user to access your company feed via the ESS portal.

If you have created multiple sites, you can add pages from one site to another site.

An easy way to create a base template is to copy the existing ESS sample site and customize it to suit your own needs. You can also configure a base template from scratch.

View CMS block tags, which are used for advanced block creation and site flexibility.

To configure CMS to use SSO, make the view_content page private.

Use content links to create navigational links to information outside your instance. Content links are the predecessors to navigation menus.

After you create your site, you can change the site layout with DIV tags.

List definitions, similar to content management frames, are decorative containers that control the look and feel of lists.

Menu items are the links that appear within each menu section.

Menu sections define groups of links displayed within the navigation menu block.

With single sign-on (SSO) in place, you can generate email links that take users directly to tickets and applications through the CMS interface.

Copying pages is an efficient way to avoid duplicating the same work and to create pages quickly from a guiding base template.

To create a new site quickly, you can copy an existing site.

One good source for templates is the base system sample site. It is easy to copy pages and restyle them into new page templates to meet different business requirements.

To configure a content block, define it in the appropriate form.

Pages are built from content blocks and organized into sites.

Users with the content_admin role can create a content type.

A theme is a collection of one or more style sheets (CSS files) that define a consistent look for a set of pages.

Use dynamic blocks to use scripting or to pull information from the system. Dynamic blocks are where most of your content resides.

Copy an existing frame UI macro to display content in a custom frame.

Configure a site by either creating a new site with CMS or by editing a copy of either the ESS Portal or the Service Management Portal.

Planning a CMS site involves obtaining resources, communicating with others about design, and gathering content.

Navigation menu blocks enable you to create a menu of links to different content pages.

Add style definitions for any custom frame UI macro you create.

List blocks are content blocks that dynamically generate a list of links to records within the instance. When a user clicks a link in a list block, the associated information is displayed in a detail page determined by its content type.

A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

Menu sections define groups of links and how the links behave.

Use a Flash movie block to embed any Flash movie (.swf file) as an attachment or by referencing a URL in a content page.

Frames provide a way to manage decorative containers for content blocks and any other elements within the site. For example, one frame can be a container, made of div or span tags, that is styled with rounded corners.

A header block is a visual element placed at the top of pages. It provides a place for branding and other important site-wide functionality.

An iFrame embeds a URL on a page within a frame. It can embed external pages or render ServiceNow content.

You can view the links between your system elements and their URLs to render more specific content within your site.

You have control over the gauges on a CMS page.

Use static blocks for text that does not change. For example, use a static block for a site footer with only the company or organization name. A static HTML block allows any HTML code to be run within a page.

The following is an example of where you might use Content Types.