Autonomous Workforce release notes

---
title: Autonomous Workforce release notes
description: Your ServiceNow Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/autonomous-workforce-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [AI Experiences release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Autonomous Workforce release notes

Your ServiceNow® Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.

## About Autonomous Workforce

-   Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope.
-   Resolve requests across multiple channels with a single, unified AI persona for all requestor communication.
-   Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs.
-   Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively.

See [Autonomous Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-workforce.md) for more information.

## Activation and other requirements

-   **Activation information**

    Contact your ServiceNow account manager to get started with Autonomous Workforce.

    **Note:** Domain separation is [not supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/domain-separation-aiw.md) on this version of Autonomous Workforce.

-   **Additional requirements**

    Your instance must be on Brazil EA.


## Accessibility and localization

-   **Localization information**

    AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/lang-support-aiw.md) for more information.


**Parent Topic:**[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/intelligent-experiences-rn-landing.md)

## Version 3.2

New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.

### What's new

-   **[Updated routing criteria configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/modify-aiw-tasks-new.md)**

    Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight.

-   **Document intelligence added to AI specialist**

    Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses.

-   **[Configurable profile for a unified AI persona](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/modify-aiw-profile.md)**

    Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access.

-   **[Multiple task configurations for fine-tuning AI specialist processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/modify-aiw-tasks.md)**

    Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required.

-   **[AI specialist activity and performance monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-workforce-ais-use.md)**

    Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics.

-   **[User-based work assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/work-assign-aiw.md)**

    Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.


### What's changed

-   **Advanced search turned on by default**

    See more richer and more relevant results to searches performed by the AI specialist.

-   **Follow-up metric added to AI specialist performance dashboard**

    Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist.