Workplace Reservation Management

Configure workplace locations that must be available to users for reservation when they select a reservable module. Restrict the usage of a workplace by adding only those workplaces that are can be reserved.

Employee can add their colleagues as collaborators while making a reservation. Employees can view availability of their colleagues on the reservation portal search page while making a reservation to find an available space.

Enable employees to request for extra services. Add an extra service to a workplace space or room, and make the service available to employees when they make a reservation.

Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation.

Assign spaces to an area. Employees can find and reserve them when they search for an area on the Reservation portal.

Workplace Reservation Management administrators can activate the manifest add-in for Microsoft Outlook. Add a manifest add-in file and customize it as per your requirements.

Configure workplace spaces, such as desks and meeting rooms, to make them available for reservation in the Workplace Reservation Management application.

Define the purpose of a workplace item by adding a reservable purpose. The purpose is displayed in the details of the workplace item so that employees can select the appropriate item.

Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.

Use the room form to add a room for workplace reservation.

Create a Standard service to make it available to employees by default when they make a reservation.

Add a standard service to a workplace space or room based on where it is made available.

After you create a time slot, assign the time slot to a reservable module that is configured for reservation on the Quick Reservation widget. When an employee wants to reserve a workplace item of this reservable module, the employee can select a time slot for reservation.

Add rooms to Workplace Reservation Management so that employees can find and reserve them.

Monitor the status of reservations made in your organization.

Apply a user criteria to give permission for employees and groups to view and make reservations on a reservable module.

Review employee reservations raised using Workplace Reservation Management and approve or reject them.

Set up authentication with Microsoft Azure to connect Microsoft Teams with Workplace Reservation Management application.

Make a workplace reservation and reserve a space near your team member or a colleague.

Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs

Several types of components are installed with activation of the Workplace Reservation Management application, including tables, user roles, and business rules.

Create a reservable module to group similar workplace items. Employees can see them in a single category on the Reservation portal.

Create a reservable module to group spaces in an area. Enable employees to reserve a space in an area.

Configure Reservable Module settings for Microsoft Outlook in Workplace Reservation Management version 3.0.2. Employees can create a meeting or an event in the Microsoft Outlook calendar, and reserve a space using the Workplace Reservation Management manifest add-in file.

Set Microsoft Teams as your virtual meeting provider.

The application enables you configure a reservable module with additional details based on your organization's requirements.

Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.

Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table

Assign different views on a reservable mobile. The workplace items of the module can be viewed in the configured views while making a reservation on the Reservation portal.

Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.

Establish connection between Microsoft Teams Communications and Workplace Reservation Management.

Establish connection between Zoom and Workplace Reservation Management.

Configure a record producer with additional details and add it to the reservable module. The fields configured for additional details will be displayed to the employee when they make a reservation.

Configure a view that employees can view while making a reservation on the Reservation portal.

Reserve a workplace item for a shift. Create a single reservation or a recurring reservation for the same shift.

Setup connection and credentials alias for Microsoft Teams Graph.

Setup connection and credentials alias for Zoom.

Setup credentials for Microsoft Teams Communication spoke.

Reserve multiple spaces for different users in a single group reservation.

Reserve multiple spaces spanning across multiple buildings in different timezone. Create multi-building reservations for the same date and time in a single reservation.

Workplace users can now reserve a space covering multiple days. Employees can reserve a space that spans across multiple days.

Reserve neighborhood spaces using Advanced reservation.

Enable employees who are located outside the office to join a reservation by using a virtual meeting link. A virtual meeting link is created for an employee selected in "On behalf of".

Reserve a workplace near to your co-worker using their shared reservation details.

When work spaces in a location are fully booked, and employees are unable to find a space, they can join a reservation waitlist.

Add a user criteria record to decide which users, roles, and groups can access a reservable module.

Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.

When you create a record producer to configure additional details on a reservation form, the variables types and column type must be set differently. In case of reservations, the record producer supports only a few UI policies and client scripts.

Display permanent space assignments along with employee names on maps.

Display the name of a person who booked a space on the floor map.

As an admin, enable employees to reserve a workplace item for a shift. Configure the spaces that can be reserved for a shift. Specify the users who can make shift-based reservation.

Add the reservation to your office calendar by downloading the iCalendar of the reservation.

Generate and print a QR code for an entire reservable module. Place the QR codes at reservable workplace locations so that employees can scan the code, make a reservation, or perform reservation-related actions.

Install the Workplace Reservation Management application from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Set location privacy on workplace reservations and workplace profiles in your organization. Implement privacy throughout the organization or only on a building using the Workplace Service Delivery location privacy settings.

Employees can create reservations using the Microsoft Outlook Add-in. They can calendar events or meetings to the Workplace Reservation Management 3.0.2 manifest add-in file.

Using the Reservation Overview, workplace managers and reservation desk executives can monitor the reservations created and scheduled for a location. They can also view the reservations they have created on behalf of their employees. They can use the dashboard to track the trend of reservations over a time period.

You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.

Employees can create a workplace reservation in Microsoft Outlook. They can use the Workplace Reservation Management manifest add-in file for Microsoft Outlook add-in.

Delegate additional permissions to read, create, or change items in your Microsoft Outlook mailbox. Delegate access to a colleague or team member. Delegates can create and reserve resources (desks, rooms, equipment, services like catering) for other employees.

Edit or update your workplace reservation using Microsoft Outlook Add-in.

Using the Reservation Overview, workplace managers and reservation desk executives can print the reservations created and scheduled for a location.

Properties available with Workplace Reservation Management.

When an employee searches for a space near a person using the Browse near a person option, the workplace locations are displayed based on the closest proximity.

An auto flush rule on the Reservation Waiting List (sn_wsd_rsv_waitlist) table purges expired waitlist records older than 30 days to maintain accurate waitlist management reporting.

While making a recurring reservation, only the availability of the first occurrence is checked. It’s possible that a future occurrence of the meeting may run into conflicts. To avoid such conflicts, while scheduling a recurring reservation, the Workplace Reservation Management application tries to auto-resolve any recurring conflicts.

While selecting a reservable module from the Space details page, system identifies the reservable module based on the derivation logic.

Use the Reservation Management dashboard to monitor the reservations and meeting frequency in your organization. On any day, you can view details such as number of reservations, peak meeting times, and number of meetings for different locations.

The 'Make a reservation' form also referred to as the Reservation portal, is a central location for reserving workplace items, such as meeting rooms and desks. You can also view and manage your reservations. After a reservation request is confirmed, you're notified about the reservation details.

As a workplace admin, you can configure push notifications that you want to send to an employee on their mobile devices to alert them about important events and enable them to perform an action.

Reserve a workplace quickly by using the Quick Reservation widget in the Workplace Service Portal. The widget enables you to select from a list of available time slots instead of specifying the start and end times.

Make a reservation for a workplace location or any reservable item of your organization. Make a single, recurring or a group reservation using the Reservation portal.

Redirect MOA Outh access (moa_login) for Microsoft Outlook Add-in version 1.12.2 or earlier to WSD RSV MOA OAuth registry (rsv_moa_login) registry.

Set the Max days in future value for configuring reservation.

Learn more about the role, tables and system properties installed with the Workplace Reservation Management application.

A nightly scheduled job Waitlist Expirations handles expiration of past or stale waitlist records that are in Queued state. The nightly job runs daily and sets the status of any record with an expired or stale start time.

Mark your most reserved workplace location as favorite in the Workplace Service Portal. Once the location is set as favorite, it is displayed first whenever you search for locations to make a reservation.

Register your Microsoft Teams Communications spoke with ServiceNow instance for OAuth authorization.

Register your Microsoft Teams Graph with your ServiceNow instance for OAuth authorization to get recordings after a virtual meeting.

Register Zoom with ServiceNow instance for OAuth authorization to get create virtual meetings and get recordings after a virtual meeting.

Use the Space form to add a space for a reservation.

Standard services are amenities or basic services that are available with a workplace item by default with their reservation. You can review the standard services associated with a workplace item at the time of creating a reservation request.

A reservation waitlist lets employees queue for a preferred space, duration, and location. The waitlist record is held until the preferred space is available.

Upload the manifest file to Microsoft Office 365. Employees can view and use the add-in from Microsoft Office 365 Outlook.

Upload the manifest file (add-in for Microsoft Outlook) for a workplace employee (single user). Employees can create workplace reservations using the Microsoft Outlook add-in file.

Use the User Criteria form field information when creating a new user criteria record.

Make reservations in Microsoft Outlook using the Workplace Reservation Management manifest add-in file.

View or update reservation requests submitted through the Reservation portal. You can view the current day's reservations and the ones made by you for the others.

The Reservation Waitlist data model describes the tables and configuration options that support waitlist requests, space allocation, and reservation fulfillment for employees.

Find the field descriptions of forms used in the Workplace Reservation Management application.

The ServiceNow Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and any reservable workplace service from the Service Portal.

Workplace Reservation Management provides one unified interface for employees to reserve desks, meeting rooms, parking spots, workplace equipments, services, and collaboration spaces.

As a Workplace Reservation Management admin, you can decide what can be made reservable in the organization. You can add different types of reservable items in the application for employees to reserve.