Asset Management · SN Doc Reader

Asset Management -- ServiceNow Asset Management gives organizations complete visibility and control over their technology and enterprise assets throughout their entire lifecycle on a single, unified platform.
- IT Asset Management -- The ServiceNow IT Asset Management application gives you a unified view of hardware assets, software licenses, cloud assets, regulatory audits, contracts, and procurements to help reduce costs, maintain compliance, and manage assets.
  - Software Asset Management -- The ServiceNow Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.
    - Exploring Software Asset Management -- The Software Asset Management application's user interface is enhanced to make it more user friendly and intuitive, allowing you to better manage your software installations.
      - Software Asset Management overview -- An overview of the functionality of the Software Asset Management application.
      - AI in Software Asset Management -- ServiceNow Otto for Software Asset Management (SAM) uses AI to automate software asset management operations, improve compliance, and optimize license management.
        
        Supporting information -- Get a quick overview of the important information that is related to the ServiceNow Otto for Software Asset Management (SAM) application.
        
        Agentic workflows -- Agentic workflows in ServiceNow Otto for Software Asset Management (SAM) enable ServiceNow Otto for SAM managers to manage software requests, create reclamation rules, and evaluate software removal candidates reducing manual effort and improving operational efficiency.
        
        Generative AI skills -- ServiceNow Otto for Software Asset Management (SAM) includes generative AI capabilities that help ServiceNow Otto for SAM managers streamline daily workflows, gain real-time insights, and automate repetitive tasks throughout the software asset lifecycle.
      - Software Asset Workspace -- Use the Software Asset Workspace, the intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.
        
        Software asset overview -- Enhance your software asset management experience by using the modernized and user-friendly software asset overview view. The software asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
        
        License usage view -- The License usage view provides a single plane to understand the license position of all software products. Use it to remediate non-compliance, view reconciliation results, manage removal candidates, and access Software Asset Management related reports.
        
        Publisher details -- Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that require remediation.
        
        License usage publisher fields in workspace -- Field descriptions for the related lists for publishers in the Publishers page in the License usage view.
        
        License operations view -- Use the License operations view in Software Asset Workspace to manage software asset operations.
        
        Software asset analytics view -- The unified and streamlined dashboards in the Software asset analytics view in the Software Asset Workspace enable you to track your performance and view your analytics.
        
        SaaS overview dashboard in workspace -- View all SaaS related analytics for pure SaaS, Microsoft Office 365, and Adobe Cloud in the SaaS overview dashboard in the Software asset analytics view.
        
        Discovered inventory dashboard -- View your licensable discovered software and devices on the Discovered inventory dashboard in the Software asset analytics view of Software Asset Workspace.
        
        Normalization and content dashboard -- View normalization trend charts on the Normalization and content dashboard, which is integrated with Performance Analytics in Software Asset Workspace.
        
        Lifecycle management dashboard -- Review and track the end of life (EOL) software products in your asset estate to reduce risks associated with software products that are reaching or have reached EOL.
        
        Optimization and savings dashboard in workspace -- Use the Optimization and savings dashboard to view actual and potential cost savings for your software assets. In addition, view the recommended licensing optimizations for third-party software publishers, including Microsoft, Red Hat, Adobe, and SAP. Use this information to downgrade or reclaim licenses so that you can optimize your licensing costs.
        
        Engineering License overview dashboard in workspace -- Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard.
        
        Cloud simulator dashboard -- Compare and evaluate the estimated costs of migrating your on-premises resources to the cloud for each cloud environment.
        
        Success portal view in Software Asset Workspace -- Use the Success portal view in Software Asset Workspace to track the progress of your Software Asset Management (SAM) application with success goals, assign activities to track the success of your goals, run health checks on your software, maximize the usage of your SAM capabilities, and mature your SAM program with predefined maturity items.
        
        Health check -- Use the Health check dashboard to view the results of the health scan that is performed on the configurations in your Software Asset Management application.
        
        Run a health check scan for Software Asset Management -- Run a health check scan on your Software Asset Management configurations and get recommendations on fixing any errors that might exist.
        
        Value builder -- Maximize the usage of your Software Asset Management application capabilities by getting insights into integrations, playbooks, and other installations.
        
        Create a Value builder task -- Manually create a Value builder task for publisher packs not being fully utilized in your instance.
        
        Usage criteria for publisher packs -- Description of usage criteria that indicates whether a publisher pack is being utilized or not in your instance.
        
        Success Guides -- Use Success Guides, which are part of Value builder tasks, to easily find information about the tasks involved in various set ups and integrations.
        
        Microsoft 365 SaaS License Management success guide -- Track Microsoft 365 SaaS subscription licenses in the ServiceNow Software Asset Management application and proactively identify saving opportunities for Microsoft 365.
        
        Create a Microsoft 365 integration -- Compare Microsoft 365 user subscriptions with installation usage data for a complete license compliance position.
        
        Validate subscription, installation, and usage data -- Validate subscription, installation, and usage data before running a reconciliation for completeness and accuracy of your reports.
        
        Import Microsoft 365 subscription entitlements -- Import Microsoft 365 subscription entitlements into the ServiceNow Software Asset Management application.
        
        Reconcile for compliance -- Run reconciliation to determine a license compliance position.
        
        Identify savings opportunities -- Identify savings opportunities and save money with the ServiceNow Software Asset Management application.
        
        Microsoft 365 license optimization -- Find Software Asset Management optimization recommendations for Microsoft 365 based on usage.
        
        IBM ILMT setup success guide -- This success guide provides information on the IBM License Metric Tool (ILMT) or IBM BigFix Inventory integration with the Software Asset Management application.
        
        View all maturity items for Software Asset Management -- View the maturity of your Software Asset Management (SAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.
        
        Create success goals for Software Asset Management -- Create success goals to track the success of the Software Asset Management application in your instance.
        
        Create success activities for Software Asset Management -- Create success activities to track the success of your goals.
        
        Create a success goal category for software assets -- Create a success goal category for adding the category to the Software Asset Management success goal.
        
        Renewals calendar view -- Use the Renewals calendar in the Software Asset Workspace to view the entitlements nearing their expiry date and contracts nearing their expiry date or are already expired.
        
        Overlapping usage view -- Use the Overlapping usage view in Software Asset Workspace to get insights into the feature level usage and rationalize your SaaS and Single sign-on (SSO) applications.
        
        Content Library portal for Software Asset Management -- The Content Library portal gives you visibility into the data stored in the Content Library as part of the IT Asset Management Content Service via an intuitive user interface.
      - Now Mobile app for Software Asset Management -- Use the Now Mobile app to view the hardware and software assets that are assigned to you.
      - Virtual Agent for software requests -- You can implement ServiceNow Virtual Agent to enable your employees to request software through a predefined conversational interface that is powered by artificial intelligence. Virtual Agent helps address software requests automatically so that your IT fulfillment professionals can focus on more complex requests and incidents.
      - Software Asset Management Content Service -- Opt in to the Software Asset Management Content Service to share unnormalized software installation data from your organization with ServiceNow to improve the normalization process.
        
        Content updates for Software Asset Management -- The Software Asset Management Content Service provides content updates to your instance twice every week that you can use to normalize your data.
      - Software models and software entitlements -- A software model is a profile of the software that you have purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you have purchased.
        
        Automatic creation of software models -- Software models are automatically created for software installations if one doesn't already exist.
        
        Custom publisher part numbers (PPN) -- Propagate changes to entitlements and software models by replacing your custom PPNs and custom discovery maps (DMAPs) with the Software Asset Management Content Service PPNs and DMAPs.
      - Software Asset Management migration -- Migrate from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application to take advantage of more powerful features. Manual actions by the customer are required after plugin activation.
      - Software model relationship to software installation -- Associating each software installation with a software model lets you perform audit reporting of licensable and non-licensable software.
      - Software Component Model table -- The Software Component Model [cmdb_software_component_model] table stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform.
      - Software license metrics -- License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.
        
        Unlimited software licenses -- Unlimited software licenses help you to create entitlements with unlimited allocations and unlimited rights, allowing you to license any number of software installations with no true-up cost.
      - Software discovery and normalization -- Identify all software installed within your organization's IT environment, including details such as publisher, product, and version. Then, standardize and validate this discovered data to ensure accuracy and consistency through software normalization.
        
        Software discovery -- After you've imported your entitlements, use ServiceNow Discovery or Microsoft SCCM to discover software installations in your environment and transfer that data into the ServiceNow AI Platform.
        
        Software normalization -- Standardize discovered software model data within the Software Asset Management application through the process of software model normalization.
        
        Normalization suggestions for discovery models -- Normalization suggestions are created for all manually normalized discovery models. You can accept or reject these suggestions.
        
        Normalization of discovery models using machine learning -- Use machine learning to improve your normalization rates in real time by normalizing your unrecognized discovered software.
        
        Duplicate software installations in the Software Asset Management application -- Duplicate software installation are created when you discover software installations with the same publisher, product, version, and edition through multiple discovery sources.
        
        Software install deduplication -- Software install deduplication consolidates redundant installation records for the same product on a single device, improving data accuracy and license compliance.
      - Software Asset Management software suites -- Software Suites is a way for a software publisher to group related applications as a set.
        
        Software suites inference -- Suite inference identifies whether an installed or subscribed software product is part of a suite and applies the most efficient suite license during reconciliation.
        
        Managing software suites -- Simplify licensing and lower the cost of licenses from vendors. Get visibility into your complex suite licenses, manage compliance, and optimize your spending on these licenses.
        
        Suite inference rules for Adobe license metrics -- Based on the system property com.snc.sam.auto_suite_inference, the Software Asset Management application uses suite or component licenses.
      - Discovery models and software installations -- Software discovery models are automatically created during discovery to identify and normalize the software installed in your environment.
      - File Signature Normalization -- File-based discovery finds files on UNIX or Windows servers and processes them with an established set of rules that enhance the identification of installed software. Use the results to monitor specific file types on network servers for security purposes or to manage your software licenses with the File Signature Normalization plugin for Software Asset Management - Professional (SAMP).
      - Product life cycles -- In the absence of vendor-provided life cycles, there are various capabilities that the Software Asset Management application provides to improve life cycle coverage.
      - Downgrade Rights -- The concept of downgrading licenses is built into the Software Asset Management plugin feature. Downgrading rights is the process of having acquired the rights to the latest version of software but using the rights to license earlier versions of the same software.
      - Allocating licenses to a user group -- Use the group allocation feature to manage the user allocation to a software entitlement in bulk. This feature enables the SAM managers to streamline and manage the license allocation process efficiently and automatically updates the user allocation when a group composition is changed.
      - Software license maintenance -- Get visibility into your software maintenance entitlements to effectively manage these licenses throughout their life cycle.
        
        Microsoft Per Core licensing rules -- The Per Core licensing model is used by many Microsoft server products, such as SQL Server and BizTalk Server. It's useful when counting users or devices connecting to the software is difficult, often for internet-facing software.
        
        Microsoft Per Core (with CAL) licensing rules -- The Per Core (with CAL) metric licensing model is followed by various Microsoft Server products such as Windows Server, System Center, and Core Infrastructure Server Suite. The number of licenses depends on the number of installations and operating system environments (OSE).
      - Software Asset Management health check -- The Health Check ServiceNow Store application gives a correct and reliable overview of your Software Asset Management configurations and recommends you to correct any errors that may exist.
      - Reconciliation of licenses across global entities -- Share entitlements across different entities within your organization by creating consumption rules for entitlements.
      - Software reconciliation for compliance -- Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.
        
        Software reconciliation results -- Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.
        
        ELP report for grouping by consumption -- Get a comprehensive overview of your software license position across various organizational levels by generating an ELP report.
        
        Accurately reporting your software true-up cost -- Accurately report your software true-up costs to avoid compliance issues.
        
        Software license compliance position -- The Software Asset Management License Position report shows compliance details for each software model in a single list.
        
        Determining compliance through Virtualization Adapter -- Software Asset Management Virtualization Adapter determines the license compliance of several software products deployed on virtualization technologies by applying license compliance rules. This feature is activated and installed with the base system in Software Asset Management.
        
        Explanation of license rights post reconciliation -- Get visibility into how your rights are calculated and consumed post the reconciliation process.
      - Software reclamation rules -- Reclamation rules aggregate usage over time. These rule also specify a minimum number of hours or the latest date that a software unit must be used before the software is flagged for reclamation.
      - Microsoft SCCM software usage -- Activate the Microsoft SCCM software usage plugin to integrate your software usage data with the ServiceNow AI Platform.
      - Software installation optimization and removal -- You can optimize your environment by reclaiming unused software as well as removing unauthorized software.
      - Allocation management on Software Asset Management -- Software Asset Management (SAM) offers optimal license assignment confirming that licensing entities are allocated according to the available entitlements.
      - Licensing support for Microsoft SQL Server enterprise on Server+ CAL -- Leverage the enhanced licensing rule to optimize licensing for legacy  Microsoft SQL Server Enterprise edition licenses under the Server + CAL licensing model with Software Assurance (SA).
      - License usage analysis -- Gain visibility into the end-to-end journey from installing software to consuming licenses.
      - Employee off-boarding process for asset reclamation -- Coordinate an employee's off-boarding process via a workflow that lets you request, assess, and remove assets.
      - Windows Server cluster license optimization -- Optimize rights used for Windows Server clustering based on costs and compliance criteria.
      - Microsoft Server Infrastructure and License Consumption report -- Get a unified overview of your Microsoft server products, including their infrastructure, license usage, and exemptions, with detailed justifications for exemptions.
      - Bring your own license or subscription to the public cloud -- Bring your own license (BYOL) support enables you to determine the license compliance of your Microsoft and Oracle software products across hybrid infrastructures. Bring your own subscription (BYOS) support enables you to determine the license compliance of your Red Hat Enterprise Linux (RHEL) software products across hybrid infrastructures.
        
        Microsoft Windows and SQL Server infrastructure details reports -- You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.
        
        Core infrastructure suite (CIS) support for BYOL -- Use your on-premise CIS entitlements to license Windows Server installations on cloud platforms such as AWS and Microsoft Azure.
      - Understanding your cluster infrastructure -- Get a holistic and strategic analysis of all the entities in your clusters in one view on the Software Asset Management application.
      - Executive insights into KPIs using the Asset Management Executive dashboard -- Use the Asset Management Executive dashboard to gain visibility into critical KPIs for the Software Asset Management application, Hardware Asset Management application, and the Cloud Cost Management application via a single dashboard.
      - Cloud cost simulation -- Simulate the cost of moving your on-premise resources to the cloud environment before performing the migration.
      - Software asset connections -- Use third-party discovery sources to discover the installed software data that you can integrate with the Software Asset Management application.
      - Use Software Asset Management with Governance, Risk, and Compliance -- Use the Software Asset Management application in conjunction with the Governance, Risk, and Compliance suite of applications to holistically work on compliance, risk, and regulatory aspects.
      - Using Software Asset Management with Agent Client Collector -- Use the Agent Client Collector application to collect software inventory and usage data for the Software Asset Management application.
      - Use Software Asset Management and Application Portfolio Management to manage technology onboarding -- Use the Software Asset Management application along with Technology Reference Model (TRM) of Application Portfolio Management to manage onboarding of technologies.
      - Guided Experience for Lifecycle Reporting -- Use a guided walk-through playbook to achieve audit readiness and regulatory compliance through accurate lifecycle reporting.
      - Software Asset Management Guided Experiences -- The Software Asset Management Guided Experiences application provides step-by-step guidance for completing tasks in your daily software management activities.
      - Use Software Asset Management with Contract Management Pro -- Leverage advanced contract life cycle capabilities after a contract has been signed using the Obligation Management (sn_cm_obligation) and the ServiceNow Otto for Contract Management Pro (sn_cm_gen_ai) plugin.
      - Consumption rule evaluation -- Consumption rules control which installations or users can consume a license. After you link a consumption rule to an entitlement, the license metric type determines how the system evaluates the rule during allocation.
    - Configuring Software Asset Management -- Install and configure the Software Asset Management application to manage your software inventory, track licenses, and support compliance workflows.
      - Software Asset Management installation methods -- Install the Software Asset Management application from Product Hub or ServiceNow Store.
        
        Product Hub for Software Asset Management -- The Product Hub provides a guided installation and management interface for the Software Asset Management application. Administrators can install the application, apply default configurations, track progress, and access the Configuration Console from the Software Asset Management Admin Home tile.
        
        Install SAM from Product Hub -- Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console.
        
        Configuration Console for Software Asset Management -- Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.
        
        Overview -- The Configuration Console organizes configuration items, tracks setup progress, and offers shortcuts to reduce manual effort.
        
        Configure SAM using Configuration Console -- Configure Software Asset Management to manage software licenses, compliance, integrations, and team setup from Configuration Console.
        
        Configure SAM using AI -- Use the AI conversational experience to configure Content service setup, groups, and users in the Configuration Console as a guided alternative to manual configuration.
        
        Configure Content Service setup using AI -- Use the AI conversational experience to opt in to the Software Asset Management Content Service. The AI conversational experience walks you through the opt-in decision, the software asset data types that you share with ServiceNow, and the confirmation of your choices.
        
        Configure groups and users using AI -- Use the AI conversational experience in the Configuration Console to configure groups and users for Software Asset Management. This approach allows you to complete multiple setup tasks through a single interface without navigating to individual modules.
        
        SSO integration in Configuration Console -- The SSO (Single Sign-On) module under the Software integrations module in the Configuration Console displays a tile for each supported SSO provider. Use these tiles to create SSO integration profiles that capture managed applications and their usage data for software asset tracking.
        
        Direct connection integration in Configuration Console -- The Direct connection module under the Software integrations module in the Configuration Console displays tiles for supported SaaS providers. Use these tiles to create integration profiles that connect directly to SaaS portals and pull in user subscription, activity, and usage data for license management.
        
        Monitoring content job progress -- Track the first-time run of the content jobs that load the Software Asset Management Content Service data into your instance. View job status and completion details to confirm that the initial download completed and that delta runs are current.
        
        Configure scheduled jobs -- Automate recurring SAM processes such as normalization, reconciliation, and cleanup operations by configuring scheduled jobs in the Configuration Console.
      - Request Software Asset Management -- The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.
      - Configuring ServiceNow Otto for Software Asset Management (SAM) -- Configure the ServiceNow Otto for Software Asset Management (SAM) application to use the agentic workflow and generativeAI skills for managing your software assets autonomously.
        
        Install -- If you have the admin role, you can install the ServiceNow Otto for Software Asset Management (SAM) application. The ServiceNow Otto for Software Asset Management (SAM) application integrates generative AI capabilities into your daily workflow tasks.
        
        Configure generative AI skills -- If you have the admin role, you can configure the ServiceNow Otto for Software Asset Management (SAM) application to use generative AI skills in the Software Asset Workspace.
        
        Skill inputs and triggers for ServiceNow Otto for Software Asset Management (SAM) -- Get a quick overview of the skill inputs and triggers for ServiceNow Otto for Software Asset Management (SAM). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.
      - Overwrite customizations for Software Asset Management migration -- When migrating from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application, further actions are required by the customer after plugin activation to ensure successful migration of customized forms and lists.
      - Configure SCCM for Software Asset Management -- Set up Microsoft SCCM for Software Asset Management to populate the Software Installation [cmdb_sam_sw_install] table with client software found in your environment. You can also set up SCCM for Client Software Distribution to reclaim unused and underused software.
      - License exclusions -- Exclude software on specific configuration items or subscriptions from license calculations, so only the items you choose count toward compliance.
        
        Exclude software assets on CIs -- Exclude specific configuration items (CIs) from Software Asset Management when you don’t need to track license compliance for them, such as third-party leased devices. This lets you scope compliance calculations to only the CIs you choose, and expand that scope later as needed.
        
        Subscription exclusions for SaaS and SSO applications -- Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.
        
        Define identifier-based exclusions for SaaS and SSO applications -- Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.
        
        Define user-based exclusions for SaaS and SSO applications -- Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.
    - Using AI in Software Asset Management -- Streamline your software asset operations by using the ServiceNow Otto for Software Asset Management (SAM) agentic AI workflows and generative AI skills.
      - Use agentic workflows -- Use the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously.
        
        Help manage software request workflow -- Use the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.
        
        Evaluate software removal candidates agentic workflow -- Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.
        
        Create software reclamation rule agentic workflow -- Use the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.
      - Use generative AI skills -- Use ServiceNow Otto for Software Asset Management (SAM) generative AI capabilities to streamline your daily Software Asset Management workflow.
        
        Generate publisher compliance summaries -- Generate a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. The detailed publisher summary helps you to gain insights into the publisher estate.
        
        Generate product compliance summaries -- Generate a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues. The detailed product compliance summary helps in gaining insights into your software assets and makes it easier to manage licenses.
        
        Generate recommended actions for products -- Generate a list of recommended actions to manage software license compliance and optimize licensing spend. The recommended actions help you to take appropriate steps to fix any configuration, maintenance, and optimization issues.
        
        Generate troubleshooting guidance for SaaS and SSO integrations -- Generate error messages and detailed guidance to troubleshoot runtime job failures for SaaS and SSO integrations. These recommendations enable you to resolve common configuration issues and reduce downtime.
        
        Automate user resolution for SaaS license management -- Automatically generate user resolution rules to ensure accurate mapping of incoming SaaS subscription data to SAM users.
        
        Extract entitlements from software contracts -- Reduce manual effort by leveraging generative AI to automatically create entitlements by extracting information from software contracts.
        
        Resolve entitlement import errors -- Reduce manual effort when reviewing entitlement import errors in the Software Asset Workspace using ServiceNow Otto for SAM AI skills.
        
        Classify and normalize software spend transactions -- Classify imported spend transactions to identify software purchases and normalize the derived raw publisher and raw product by matching them to existing publisher and product records. This automation reduces manual effort and improves spend reporting accuracy.
    - Using Software Asset Workspace -- Use the Software Asset Workspace, the intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.
      - Create entitlements in workspace -- Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.
        
        Create maintenance entitlements in workspace -- Define license details, for all publishers other than Microsoft in the Software Asset Workspace. Create maintenance entitlements to manage all your software license maintenance needs such as start and end dates of your contracts and software upgrades.
        
        Create Microsoft SA entitlements -- Define license details for Microsoft Software Assurance (SA) in the Software Asset Workspace to manage your contracts start and end dates, software upgrades, and related software entitlements.
      - Import bulk entitlements in workspace -- You can import multiple entitlements at one go in the Software Asset Workspace.
      - Install Software Asset Management Guided Experiences -- Install the Software Asset Management Guided Experiences (sn_sam_playbook) application for step-by-step guidance for completing tasks in your daily software management activities.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.
      - Create entitlements using the guided walk-through -- Use the guided walk-through playbook for a step-by-step process of creating entitlements.
      - Create a software model in the Software Asset Workspace -- Create a software model in the Software Asset Workspace. Add product details that are used to connect software rights that you purchased with software installations that are discovered on your system.
      - Run software reconciliation in the workspace -- Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.
      - Generate an Effective License Position (ELP) report -- Generate an ELP report to gain detailed insights into the consumption details of different groups within your organization.
      - Create a custom deduplication rule -- Create a custom deduplication rule to define how duplicate software installations are identified and matched within your organization.
      - Create a software removal candidate in workspace -- Removal candidates reclaim software resources in your environment. They are created automatically from reclamation rules or can be created manually.
      - Reclaim software -- Optimize your environment by reclaiming or removing installed software that is not being used or used infrequently.
      - Create a catalog request to reclaim assets -- Create a catalog request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.
        
        Close an asset reclamation request -- Close an asset reclamation request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.
      - Create and manage reports in workspace -- Create and manage your report tiles in the Software Asset Workspace.
      - View your cluster setup in 360 degrees -- Get a 360-degree perspective of your cluster setup to manage license consumption across the cluster.
      - View calculations for your licenses in workspace -- Evaluate the license compliance of software applications by viewing the details for all required licenses through the Software Asset Workspace License usage view.
      - Create group allocations -- Create group allocations to allocate licenses to all the members of the assignment group.
      - Create device allocation -- Create a device allocation for a software entitlement to specify devices that have been granted rights.
      - Copy user or device allocations -- Copy user or device allocations from one entitlement to the other.
      - Create consumption rules -- Create consumption rules to restrict license consumption to certain entities within your organization.
      - Link consumption rules to entitlements -- After you've created a consumption rule, you must link the rule to one or more entitlements.
      - Create a comprehensive lifecycle report using a guided experience -- Use a guided experience to improve your lifecycle data completeness.
      - View discovered engineering licenses in workspace -- View a list of all the discovered and normalized software for your engineering applications in the Software Asset Workspace.
      - View engineering license servers in workspace -- View the list of license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance in the Software Asset Workspace.
      - Add custom software products in workspace -- Add a custom software product for any publicly available software product that does not exist in the Software Asset Management Content Library. Custom software products enable you to normalize and account for software products that aren’t part of the Software Asset Management Content Library yet.
      - View custom software product suggestions in workspace -- View the product suggestions that enable you to consolidate your custom software products with corresponding software products in the Software Asset Management Content Library. By consolidating these software products, you can update all references to your custom software products with references to the software products in the Content Library. You can choose to accept or reject these suggestions.
      - View license usage for your installations -- Track your installation to license journey by connecting software installations to the licenses consumed and identifying statuses such as licensed, unlicensed, ignored, or requiring action.
      - Create averages for product life cycles in workspace -- Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in the Software Asset Workspace.
      - Use publisher add-on lifecycles in the Software Lifecycle Report -- If you purchase an add-on or optional support for a software product, enable the Software Asset Management application to automatically update the life-cycle dates of that product with the extended life-cycle dates of the add-on or optional support. These updated life-cycle dates are populated in the Software Lifecycle Report [sam_sw_product_lifecycle_report] table.
      - Manually override edition value in workspace -- If the edition of a software installation is not automatically discovered, you can specify the edition on the Software Installation form (if known) so the software can be successfully reconciled.
      - View normalization suggestions in the Software Asset Workspace -- View normalization suggestion records in the Software Asset Workspace that are created for discovery models. You can accept or reject these suggestions.
      - Manually normalize software discovery model -- You can manually normalize a software discovery model that hasn’t been fully normalized (partially normalized, publisher normalized, or match not found) to reconcile it.
      - Revert normalization in the workspace -- You can revert the normalization of discovery models in the Software Asset Workspace.
      - Create parent-child relationships between software products -- Create and define the parent-child relationships between your software products so that your child products can inherit life-cycle dates from their parent products.
      - View ECCN mappings -- View the list of ECCNs that are mapped to your software products. Use this information to identify the products that are subject to U.S. export control regulations.
      - View or create software usage -- View software usage records to track the usage of software products that you have created reclamation rules for. You can also create software usage records manually from third party integrations or Microsoft SCCM integrations.
      - View SAP engines in workspace -- View the monthly engine usage measurements for SAP clients based on the license metric for each engine.
      - View SAP users in workspace -- View all the discovered users pulled from the SAP systems in the Software Asset Workspace.
      - Create a custom named user type in workspace -- Create a custom named user type that can be used with your SAP software entitlement in the Software Asset Workspace. Creating a custom named user type allows users to track licenses that are specific to their SAP systems.
      - Create custom SAP price lists in workspace -- Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.
      - View SSO applications in workspace -- View details related to applications that you can connect through a SSO provider in the Software Asset Workspace.
      - View SSO groups in workspace -- View details related to all SSO groups that have access to a SSO application in the Software Asset Workspace.
      - View SSO users in workspace -- View details of all users that have direct access to a SSO application in the Software Asset Workspace, but not through membership in a group.
      - Create a software client access record in workspace -- Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).
      - Create a resource value record -- Create a resource value record for each software model for which you want to calculate licensing requirements.
      - Create user subscriptions in the workspace -- Create software subscriptions for SaaS and SSO applications for users in the Software Asset Workspace.
      - Create product workload mapping for CrowdStrike -- Create a product workload mapping for your CrowdStrike products for accurately associating specific products with the types of workloads they manage.
      - View publisher part number (PPN) suggestions in workspace -- View Content Service suggestions for your custom PPNs and DMAPS in the Software Asset Workspace.
      - Manage phase-wise Software Asset Management implementation -- Carry out phase-wise Software Asset Management implementation by publishing only on a few software products that you want to manage initially. You can also remove the software products from the published list when you no longer want to manage those products.
        
        Set the domain-specific property to publish your software products -- Use the domain separation application property of Software Asset Management to set the publish software products property for specific domains.
        
        Publish a specific set of your software products -- Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation.
        
        Remove published software products -- Remove published software products that you no longer manage or report on as part of your Software Asset Management implementation.
      - Create product install conditions -- Create product install conditions in the Software Asset Workspace that apply across all software models of a product during reconciliation.
      - Create or update an override license cost record -- Create or update an override license cost record for your software entitlements based on your requirements.
      - Create an unrecognized publisher integration mapping -- Create an unrecognized publisher-to-subscription integration mapping for your engineering applications. You can create these mappings when the content resolver doesn't automatically identify a specific publisher.
      - Create an end of life (EOL) workflow request -- Manage risks associated with your software product installations that have reached the end of life (EOL) or are reaching EOL in the next 18 months. You can create an EOL request and take the required action for the EOL software.
      - Complete software EOL workflow request -- Perform all the tasks that are required to remove the end of life (EOL) software products from your asset inventory.
      - Create demand to rationalize software applications -- Create demands to rationalize SaaS and SSO applications by discontinuing software subscriptions, reducing software usage, and migrating users to approved software.
      - Create a demand requirement -- Create a demand requirement for rationalizing your SaaS and SSO applications.
      - Install Content library portal for Software Asset Management -- Install the Content library portal store application to view the data stored in the Software Asset Management Content Service.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:
      - Use manage contract repository agentic workflow -- Use the manage contract repository agentic workflow to improve productivity by extracting metadata and obligations automatically from signed contracts. Set the contract reminder dates for contract renewal or termination.
        
        Configure the manage contract repository agentic workflow -- Install the ServiceNow Otto for Contract Management Pro plugin (sn_cm_gen_ai) and activate the generative AI skills to use the manage contract repository agentic workflow.
        
        Initiate metadata and obligation extraction -- Reduce manual effort by leveraging the Manage contract repository agentic workflow to extract key metadata and obligations from an uploaded signed contract, and calculate the contract reminder date.
        
        Review AI-extracted metadata and contract reminder date -- Use the contract playbook to review and update the AI-extracted metadata and contract reminder date.
        
        Review AI-extracted obligations -- Use the contract playbook to review, edit, approve, or reject obligations automatically extracted from contract documents. Approved obligations are added as obligations records in the Obligations tab of the contract repository.
      - Manage obligation tasks in the Software Asset Workspace -- Create obligation records to define specific instructions and obligation task types required to fulfill the contract obligation in the Software Asset Workspace.
        
        Create obligation record -- Create obligation records for signed contracts in Software Asset Workspace to fulfill the responsibilities specified in the contract through obligation tasks.
        
        Create an ad hoc obligation task in Software Asset Workspace -- Create an obligation task required only once or at irregular intervals to track and fulfill an obligation specified in a contract.
    - Using Software Asset Management classic -- Use the classic Software Asset Management framework to manage your licenses, compliance, and optimization.
      - Create entitlements in Software Asset Management classic -- Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.
        
        Create maintenance entitlements in Software Asset Management classic -- Define license details, for all publishers other than Microsoft, to manage all your software license maintenance needs such as start and end dates of your contracts and software upgrades.
        
        Create entitlements for Microsoft Software Assurance in Software Asset Management classic -- Define license details for Microsoft Software Assurance (SA) to manage your contracts start and end dates, software upgrades, and related software entitlements.
      - Import bulk entitlements in Software Asset Management classic -- You can import multiple entitlements together using a Microsoft Excel spreadsheet in Software Asset Management classic.
      - Create software models in Software Asset Management classic -- Create a software model to add product details that are used to connect software rights you purchased with software installations discovered on your system.
      - View normalization suggestions in Software Asset Management classic -- View normalization suggestion records that are created for discovery models. You can accept or reject these suggestions.
        
        View a software job result -- You can view the results of Software Asset Management jobs that have run to verify completion.
        
        Manually normalize a software discovery model in Software Asset Management classic -- You can edit a software discovery model to manually normalize discovered software that has not been fully normalized (partially normalized, publisher normalized, or match not found) on the Software Discovery Models form so that it can be reconciled.
        
        Manually override edition value in Software Asset Management classic -- When the edition of a software install is not automatically discovered, you can specify the edition on the Software Installation form with the correct value (if known) so the software can be successfully reconciled.
        
        Discovered engineering licenses in Software Asset Management classic -- View a list of all the discovered and normalized software for your engineering applications.
      - Software license usage -- Review reconciliation results in a simplified workbench view.
        
        Run software reconciliation in Software Asset Management classic -- Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.
        
        View software model results -- View compliance information for software model results from the Product Results list after reconciliation is run.
        
        Add a software removal candidate in Software Asset Management classic -- Removal candidates reclaim software resources in your environment. They are created from reclamation rules, or can be created manually.
        
        Reconciliation and product results -- Field descriptions for the reconciliation results, product results, and software product results.
      - Create averages for product life cycles in Software Asset Management classic -- Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in the Software Asset Management classic application.
      - Add a software client access record in Software Asset Management classic -- Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).
      - Add a custom software product in Software Asset Management classic -- If a software product does not exist in the Software Library, you can add a custom product. Custom products enable you to normalize and account for homegrown software, or software that is not yet part of the Software Library.
      - View PPN suggestions -- View content service suggestions for your custom PPNs and DMAPS in the Software Asset Management classic application.
    - Subscriptions for Software Asset Management -- ServiceNow Software Asset Management (SAM), part of the IT Asset Management suite, uses a subscription-based licensing model that charges your organization based on the IT resources it manages.
      - Subscription summary for IT Asset Management -- The IT Asset Management Subscription Summary dashboard tracks purchased and consumed subscriptions, so you can monitor usage, plan renewals, and stay within your license entitlements.
      - Software Asset Management licensing -- Software Asset Management (SAM) licensing is based on five categories of managed IT resources: Server, End User Computing Device, SaaS Subscription User, PaaS Resources, and IaaS Storage. Each category is counted toward your subscription at a different ratio.
      - View license report for the IT Asset Management application -- IT Asset Management (ITAM) applications discover, monitor, and provision resources that are stored in the CMDB as configuration items (CIs). The ITAM licensing module combines this CI information with your organization’s purchased subscription data to show subscription usage by application. This helps you confirm that your subscription usage aligns with what your organization purchased, so you can avoid under-licensing or overspending.
    - Supported software publisher licenses -- With Software Asset Management, there are several publisher packs that can be used to extend functionality between the ServiceNow AI Platform and your third-party software applications.
      - Software Asset Management publisher pack for Adobe -- Use the Software Asset Management publisher pack for Adobe to track compliance using Adobe - specific licensing metrics and integrate with Adobe Cloud.
        
        Integrating with Adobe Cloud -- Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.
        
        Integrate Adobe Cloud using OAuth Server-to-Server credentials -- Integrate your ServiceNow instance with Adobe Cloud services by using OAuth Server-to-Server credentials by following the steps.
        
        Create a project and add APIs using OAuth -- Create a project in the Adobe Developer Console for accessing Adobe APIs and add APIs to your project using OAuth.
        
        Create an Adobe Cloud integration profile using OAuth -- Create an Adobe Cloud integration profile on your ServiceNow instance by using OAuth credentials to track your software subscriptions and to determine your license compliance.
        
        Adobe subscription verification -- Determine the exact software subscription information to be pulled from the Adobe admin center and verify if the complete subscription information is pulled accurately to ServiceNow instance.
        
        Office 365 & Adobe Cloud dashboard in Software Asset Management classic -- View compliance analysis results related to Microsoft Office 365 and Adobe Cloud License Management in Software Asset Management classic.
        
        Publisher overview for Adobe Systems in the Software Asset Workspace -- View license usage information related to Adobe in the publisher overview for Adobe Systems in the Software Asset Workspace.
      - Software Asset Management publisher pack for Citrix -- Use the Citrix publisher pack for the optimization and reconciliation of your Citrix products. You can track licensing positions for your Citrix users and devices so that you can determine your license compliance.
        
        Create entitlements for Citrix -- Software entitlements enable you to define license details that are matched to software models. You can add an entitlement individually or import a list from a spreadsheet.
        
        Software Publisher Analytics dashboard for Citrix in Software Asset Management classic -- View compliance analysis results for Citrix on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
        
        Publisher overview for Citrix Systems in the Software Asset Workspace -- View license usage information related to Citrix in the publisher overview for Citrix Systems in the Software Asset Workspace.
      - Software Asset Management publisher pack for IBM -- Use the Software Asset Management publisher pack for IBM to track and optimize licensing for your IBM software products. You can also use the publisher pack to track and optimize licensing for the Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters products.
        
        Supported IBM license types -- The Software Asset Management publisher pack for IBM adds license metrics for various IBM license types.
        
        IBM PVU and RVU licenses -- If you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, you can track and manage IBM PVU and RVU licenses. Alternatively, you can track and manage these licenses when you integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 1 or 2 of the integration APIs.
        
        IBM user-based licenses -- You can use the Software Asset Management publisher pack for IBM to track and manage your IBM user-based licenses, including authorized user licenses and user value unit (UVU)-based licenses.
        
        IBM virtual processor core (VPC) licenses -- If you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, you can track and manage IBM VPC licenses. Alternatively, you can track and manage these licenses when you integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the integration APIs.
        
        ILMT and BigFix Inventory integrations -- You can use an IBM License Metric Tool (ILMT) or BigFix Inventory integration to create a connection between your IBM servers and the ServiceNow AI Platform. Use this connection to import data into your ServiceNow instance so that you can track and optimize licensing for your IBM software products.
        
        Integrating using v2 APIs -- You can use version 2 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to create a connection between your IBM servers and the ServiceNow AI Platform.
        
        Request the License Compliance -- If you are using version 2 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to integrate with ILMT or BigFix Inventory, request the IBM License Compliance for Software Asset Management application from the ServiceNow Store. Use the integration to track and manage your IBM licenses.
        
        Transform maps for v2 APIs -- When you import data from the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, your ServiceNow instance uses a default transform map to process this data into ServiceNow tables.
        
        View the peak usage of your IBM software products -- If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the highest full capacity and sub-capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products within an aggregated time period of up to 90 days.
        
        View the peak usage of your IBM software products by device -- If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the highest full capacity and sub-capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products by physical host or virtual machine (VM).
        
        View the devices that are running your IBM software products -- If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the complete list of physical hosts and virtual machines (VMs) that are running your IBM software products.
        
        Integrating using v1 APIs -- You can use version 1 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to create a connection between your IBM servers and the ServiceNow AI Platform.
        
        Transform maps for v1 APIs -- When you import data from the IBM License Metric Tool (ILMT) or BigFix Inventory using version 1 of the ILMT and BigFix Inventory integration APIs, your ServiceNow instance uses transform maps to process this data into ServiceNow tables.
        
        Setting up an integration using HTTPS -- You can set up an IBM License Metric Tool (ILMT) or BigFix Inventory integration for IBM compliance reporting.
        
        HTTPS with the MID Server -- You can set up an IBM License Metric Tool (ILMT) or BigFix Inventory integration for IBM compliance reporting.
        
        HTTPS without the MID Server -- You can set up an IBM License Metric Tool (ILMT) or BigFix Inventory integration for IBM compliance reporting.
        
        Create a connection to ILMT or BigFix Inventory -- If you're using an HTTP connection or you've finished the initial configuration for HTTPS, establish a connection between your IBM server and the ServiceNow AI Platform.
        
        Validate your ILMT connection health -- Validate the health of your ILMT connections to help improve the success of each connection. Use the results to evaluate how you can resolve unsuccessful connections, such as adjusting the connection response time or fixing errors related to invalid hardware serial numbers.
        
        CVA integrations -- Integrate the Software Asset Management publisher pack for IBM with authorized Software Asset Management providers to track and manage IBM licenses across virtualized VMware vSphere and Nutanix environments, and IBM LPAR infrastructures. These integrations help you to track and manage IBM licensing directly without integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory.
        
        Virtualization technologies and cloud platforms supported by ASP integrations -- IBM ASP integrations support IBM licensing in VMware vSphere Nutanix, and IBM LPAR infrastructures. These integrations also support IBM licensing in public cloud environments that are owned and managed by AWS, Microsoft Azure, and Google Cloud Platform (GCP).
        
        IBM licensing in VMware vSphere environments -- When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules for VMware vSphere and Nutanix.
        
        IBM licensing in IBM LPAR infrastructures -- When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules for IBM logical partitions.
        
        IBM licensing in public cloud environments -- When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules in public cloud environments.
        
        Licensing for IBM Cloud Paks -- When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports licensing rules for IBM Cloud Paks.
        
        Reconciliation for ASP integrations -- IBM reconciliation keeps your IBM license positions accurate and up-to-date without requiring manual calculations. Reconciliation runs weekly or on-demand.
        
        Setting up an ASP integration -- Before you can integrate the Software Asset Management publisher pack for IBM with an Authorized SAM Provider (ASP), complete the setup process.
        
        Request the IBM License Compliance for Software Asset Management application -- Request the IBM License Compliance for Software Asset Management application from the ServiceNow Store so that you can integrate the Software Asset Management publisher pack for IBM with an Authorized SAM Provider (ASP). Use the integration to track and manage your IBM licenses.
        
        License metrics added by the application -- The IBM License Compliance for Software Asset Management application adds license metrics that enable you to classify your IBM software products.
        
        Request Anglepoint's IBM Licensing for Software Asset Management application -- If you are integrating the Software Asset Management publisher pack for IBM with Anglepoint, request Anglepoint's IBM Licensing for Software Asset Management application from the ServiceNow Store. This application extends the base Software Asset Management File Names [samp_file_name], File Maps [samp_file_map], and File Sets [samp_file_set] tables so that you can store IBM software information from Anglepoint.
        
        Upload the IBM software discovery catalog to your ServiceNow instance -- Upload the IBM software discovery catalog to your ServiceNow instance so that discovery tools, such as the ServiceNow Discovery application, can identify the IBM software that is discovered in your environment.
        
        Creating a connection for the Anglepoint integration -- If you are integrating the Software Asset Management publisher pack for IBM with Anglepoint, you can create a connection between your ServiceNow instance and the Anglepoint Elevate platform to transfer licensing data for your IBM software products.
        
        Create an API user for the Anglepoint integration -- Create a user who is permitted to access the APIs used by the Anglepoint integration. These APIs provide the given user access to the Anglepoint integration resources that are available on your ServiceNow instance.
        
        Configuring the API authentication method -- You can configure the API authentication method that grants users access to the Anglepoint integration resources on your ServiceNow instance.
        
        Configure OAuth 2.0 authentication for the Anglepoint integration -- Configure OAuth 2.0 authentication to enable users to access Anglepoint integration resources through APIs using OAuth tokens.
        
        Usage metrics for IBM software -- View the highest daily sub-capacity and full capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products based on the edition, license metric, and region of each product.
        
        Top IBM software using devices -- View the breakdown for the highest daily usage of your IBM software products by physical host based on both the edition and license metric of each product.
        
        View product classifications for your IBM components -- View the product classifications for all IBM components that are installed in your environment. These product classifications enable you to track and manage licensing for your IBM components.
        
        Specify VMMs you are tracking licenses for -- Specify the virtual machine managers (VMMs), such as VMware vCenter Servers and IBM Hardware Management Consoles (HMCs), for which you want to track IBM licenses. You can track licenses for IBM software that is discovered within these specified VMMs only.
        
        Deduplicating IBM software installations -- To manage your IBM licenses, you can integrate the IBM publisher pack with an Authorized SAM Provider (ASP), IBM License Metric Tool (ILMT), or BigFix Inventory. If you are switching between an ASP integration and either an ILMT or BigFix Inventory integration, you can deduplicate software installations that have the same edition, version, and language but are discovered through different sources.
        
        Enable IBM reconciliation for specific domains -- If you are using domain separation for the integration between the Software Asset Management publisher pack for IBM and an Authorized SAM Provider (ASP), enable IBM reconciliation only for specific domains.
        
        Verify the meta data for your IBM hosts -- To improve the accuracy of your IBM license calculations, verify the meta data for the physical hosts that your IBM software is installed on. Update any meta data that is incorrect or out of date.
        
        Software Publisher Analytics dashboard for IBM in Software Asset Management classic -- View compliance analysis results related to IBM on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
        
        Publisher overview for IBM in the Software Asset Workspace -- View license usage information related to IBM in the publisher overview for IBM in the Software Asset Workspace.
        
        Software Asset Management for Red Hat Enterprise Linux -- Use the Software Asset Management publisher pack for IBM to track and optimize licensing for your Red Hat Enterprise Linux (RHEL) products.
        
        Red Hat Enterprise Linux socket-pair based licensing -- The Software Asset Management publisher pack for IBM supports socket-pair based licensing rules for Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters.
        
        Red Hat Enterprise Linux core-based licensing -- The Software Asset Management publisher pack for IBM supports core-based licensing rules for RHEL products in both physical and virtual environments.
        
        Red Hat Enterprise Linux entitlements -- Software entitlements define the license details for your Red Hat Enterprise Linux (RHEL) products. You can create individual entitlements or import a list of entitlements from a spreadsheet.
        
        Create entitlements for Red Hat Enterprise Linux -- Software entitlements define the license details for your Red Hat Enterprise Linux (RHEL) products. You can create individual entitlements or import a list of entitlements from a spreadsheet.
        
        Import entitlements for Red Hat Enterprise Linux -- Software entitlements define the license details for your Red Hat Enterprise Linux (RHEL) products. You can create individual entitlements or import a list of entitlements from a spreadsheet.
        
        Publisher overview for Red Hat in the Software Asset Workspace -- View license usage information related to Red Hat Enterprise Linux (RHEL) in the publisher overview for Red Hat in the Software Asset Workspace.
      - Software Asset Management publisher pack for Microsoft -- The Software Asset Management publisher pack for Microsoft helps you track your license compliance position using Microsoft licensing metrics.
        
        Microsoft 365 integration -- Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.
        
        Supported Microsoft 365 license types -- The Microsoft 365 integration supports various Microsoft 365 license types
        
        Integrating with Microsoft 365 -- Integrating the Software Asset Management application with the Microsoft 365 service enables you to track your software subscriptions and software usage to determine license compliance and act on optimization opportunities.
        
        Register a Microsoft Entra ID application -- Register an application through the Microsoft Entra ID portal.
        
        Service principal authentication for Power BI APIs -- Grant your application access to Power BI service content and APIs by enabling service principal authentication for Power BI read-only APIs. Power BI service content and APIs help optimize your Microsoft 365 subscriptions, such as by downgrading subscriptions from Office 365 E5 to Office 365 E3.
        
        Configure updates on Microsoft 365 Admin Center -- Avoid anonymous user information in Microsoft 365 reports on activity to be imported to ServiceNow.
        
        Create a Microsoft 365 integration profile -- Create an integration profile to track software subscriptions and optimize stale licenses for the Microsoft 365 service.
        
        Microsoft 365 subscription information -- Determine the exact software subscription information to be pulled from the Microsoft 365 admin center and verify if complete subscription information is pulled accurately to ServiceNow.
        
        Upload usage reports to your instance -- Monitor the usage activity data for Microsoft 365 Copilot, Visio Online, Planner and Project to identify reclamation candidates based on low usage.
        
        Evaluating software usage activity for Microsoft 365 subscriptions -- Evaluating software usage activity helps you discover active, inactive, and unassigned subscriptions among all subscriptions found on the Microsoft 365 portal.
        
        Evaluate Microsoft 365 compliance and optimization results -- Evaluate Microsoft 365 compliance and optimization results to find actual and potential cost savings and recommended licensing optimizations.
        
        Update REST and OAuth endpoints for Microsoft Office 365 Government plans -- Change the endpoints of the REST message and OAuth application on your ServiceNow subscription profile so that you can use your subscriptions.
        
        Creating Microsoft 365 From SA and Add-on entitlements -- You can create entitlements to track and manage the From SA and Add-on licensing terms for your Microsoft 365 subscription software products and services.
        
        Create Microsoft 365 From SA and Add-on entitlements in Software Asset Management classic -- Create a Microsoft 365 From SA or Add-on entitlement in the Software Asset Management classic application so that you can track and manage the From SA or Add-on licensing terms for your Microsoft 365 subscription software products and services.
        
        Create Microsoft 365 From SA and Add-on entitlements in the Software Asset Workspace -- Create a Microsoft 365 From SA or Add-on entitlement in the Software Asset Workspace so that you can track and manage the From SA or Add-on licensing terms for your Microsoft 365 subscription software products and services.
        
        Creating reserve entitlements for Microsoft online services -- You can create reserve entitlements for Microsoft online services to add licenses to your existing Microsoft 365 subscriptions. You can pay for the new licenses during your true-up process.
        
        Reserve entitlement in Software Asset Management classic -- Create a reserve entitlement for all Microsoft online services in the Software Asset Management classic application so that you can add licenses to an existing Microsoft 365 subscription.
        
        Create a reserve entitlement for Microsoft online services in the Software Asset Workspace -- Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.
        
        Automated license removal for Microsoft 365 -- Software Asset Management optimizes Microsoft 365 subscription usage by identifying low usage and overlapping candidates, and then automatically removing the licenses from the Microsoft 365 admin center. This proactive management helps you streamline costs and enhance the efficiency of low usage and overlapping licenses.
        
        SQL Server licensing in container deployments -- The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft SQL Server products that are deployed across both on-premise and cloud environments using Docker containers.
        
        Licensable Software Products Deployed on Containers report -- You can use the Licensable Software Products Deployed on Containers report to gain visibility into the software products that are deployed across both on-premise and cloud environments using Docker containers.
        
        Microsoft Server licensing on Hyper-V virtualization technology -- The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft Server products, such as Microsoft Windows Server, that are deployed on Microsoft Hyper-V virtualization technology.
        
        SQL Server licensing in high availability configurations -- The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft SQL Server deployed through high availability and disaster recovery solutions, such as Always On availability groups.
        
        Manage licenses for Visual Studio -- Manage your Visual Studio subscriptions with the Software Asset Management publisher pack for Microsoft. Verify license compliance and detect unlicensed installations. Reduce licensing costs by identifying subscriptions that are allocated but aren’t being used.
        
        Cost-based licensing optimization for Microsoft -- The cost-based licensing optimization for Microsoft helps you determine the most optimal way to license your Microsoft software products across hybrid infrastructures. With this optimization, you can automatically balance license compliance with cost effectiveness to maximize cost savings.
        
        Microsoft cost-based licensing optimization example -- This example demonstrates how a software asset manager can optimize Microsoft SQL Server licensing in a cluster deployment.
        
        Licensing optimization report for Microsoft -- View the realized and potential cost-based licensing optimizations for your Microsoft software products. Gain an in-depth understanding of each licensing optimization so that you can maximize cost savings across your Microsoft deployments.
        
        Create preferred licensing assignments -- Create and define preferred licensing assignments for the Microsoft software products that are deployed on your hypervisor clusters. Use these assignments to specify whether you want to license each software product at either the physical host layer or virtual layer.
        
        Optimizing license consumption for SQL Server databases and components -- You can optimize the license consumption for your Microsoft SQL Server databases and components based on the component editions that are identified through ITOM Discovery.
        
        Importing entitlements from an MLS -- You can import entitlements from an MLS to automatically define the license details and license agreements that are matched to your Microsoft software models.
        
        Import entitlements from MLS using Software Asset Management classic -- Import entitlements from an MLS using the Software Asset Management classic application.
        
        Import entitlements from MLS using the Software Asset Workspace -- Import entitlements from an MLS using the Software Asset Workspace.
        
        Windows and SQL Server Infrastructure report -- You can use the Windows and SQL Server Infrastructure report to gain visibility into the infrastructure details for all physical hosts and virtual machines (VMs) that are running Microsoft Windows Server or Microsoft SQL Server across your on-premise and public cloud environments, such as AWS and Microsoft Azure.
        
        Microsoft dashboards in Software Asset Management classic -- View installations, cost, and compliance for Microsoft software such as SQL Server in the Software Asset Management classic application. View subscription use, cost, and compliance for Microsoft 365.SARAH: One is an analytics dashboard. Do you think we should combine?
        
        Publisher overview for Microsoft in the Software Asset Workspace -- View license usage information related to Microsoft in the publisher overview for Microsoft in the Software Asset Workspace.
        
        Supported Microsoft license types -- The Software Asset Management publisher pack for Microsoft adds license metrics that are specific to Microsoft.
      - Software Asset Management publisher pack for Oracle -- Use the Software Asset Management publisher pack for Oracle to track and optimize licensing for your Oracle products.
        
        Oracle licensing in partitioned environments -- The Software Asset Management application supports Oracle licensing rules for Oracle Database and WebLogic Server in both soft- and hard-partitioned environments. You can use partitioning to help reduce the number of licenses that are required for your installations.
        
        Oracle licensing in soft-partitioned environments -- The Software Asset Management application supports Oracle Database and WebLogic Server licensing rules in soft-partitioned environments, such as VMware and Nutanix virtualization technology.
        
        Oracle licensing in hard-partitioned environments -- The Software Asset Management application supports Oracle hard-partitioning licensing rules for IBM AIX Logical Partition (LPAR), Solaris Logical Domain (LDOM), and Solaris Zone.
        
        Oracle licensing in cloud environments -- The Software Asset Management application supports licensing rules for Oracle Database and WebLogic Server (Standard, Enterprise, and Suite Editions) in cloud environments.
        
        Oracle licensing in multitenant architectures -- The Software Asset Management application supports licensing rules for Oracle databases in multitenant architectures.
        
        Oracle Multitenant option use cases -- You can view the following use cases to better understand licensing requirements for the Oracle Multitenant option.
        
        Oracle Database licensing for Standard Editions -- Oracle Database Standard Editions are licensed on servers having a value less than the maximum capacity of sockets to help ensure risk-free license compliance.
        
        Oracle Database options and management packs -- You can use the Software Asset Management publisher pack for Oracle to track licensing positions for your Oracle Database options and management packs. The Licensable Oracle Options [samp_oracle_option_set] table provides the complete list of database options and management packs that you can create software models for.
        
        Request Data Collection for Global Licensing and Advisory Services (GLAS) application -- Request the Data Collection for Oracle GLAS application from the ServiceNow Store so that you can track and measure usage for your Oracle Database options and management packs.
        
        Feature mapping for Oracle Database options and management packs -- The Software Asset Management application automatically maps discovered Oracle features to the Oracle Database options and management packs that they’re associated with. These mappings can help you determine the usage and license compliance of your database options and management packs.
        
        Update the default mapping for a feature -- The Software Asset Management application automatically maps discovered Oracle features to the Oracle Database options and management packs that they’re associated with. These mappings can help you determine the usage and license compliance of your database options and management packs.
        
        Unreported Database Options Usage report -- You can use the Unreported Database Options Usage report to gain visibility into the Oracle Database options and management packs that are being used on undiscovered database instances. Although you cannot track usage for these database options and management packs, this report can help you determine any potential licensing implications that are associated with them.
        
        Oracle reconciliation -- Oracle reconciliation keeps your Oracle license positions accurate and up-to-date without requiring manual calculations. Reconciliation runs weekly or on-demand.
        
        Set up domain-specific reconciliation properties for Oracle -- Use domain separation application properties for Software Asset Management to set up Oracle reconciliation properties for specific domains.
        
        Oracle Infrastructure report -- You can use the Oracle Infrastructure report to gain visibility into your Oracle infrastructure. This report includes information about the Oracle databases and WebLogic Server editions that you’re running and the configuration items that are supporting them.
        
        Oracle Database Deployments per Agreement report -- You can use the Oracle Database Deployments per Agreement report to gain visibility into your Oracle Database deployments across hybrid infrastructures, based on the agreement type.
        
        Software Publisher Analytics dashboard for Oracle in Software Asset Management classic -- View compliance analysis results related to Oracle on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
        
        Publisher overview for Oracle in the Software Asset Workspace -- View license usage information related to Oracle in the publisher overview for Oracle in the Software Asset Workspace.
      - Software Asset Management publisher pack for SAP -- Use the Software Asset Management publisher pack for SAP to manage and optimize your SAP licenses. Get comprehensive visibility into your SAP license compliance and uncover potential savings.
        
        SAP Integration components -- The SAP publisher pack integration architecture defines how licensing, user, engine, and database usage data flows from SAP systems to ServiceNow for software reconciliation and compliance reporting.
        
        Tables installed with the SAP publisher pack -- Tables are installed with the Software Asset Management Professional for SAP plugin. The tables store data pulled from the SAP systems.
        
        Set up SAP integration to establish a connection with SAP -- Configure SAP integration to establish a connection between your Software Asset Management application and SAP.
        
        Deploy the ABAP program for SAP -- Deploy the Advanced Business Application Programming (ABAP) program to establish a connection between your SAP system and your ServiceNow instance. Deploying the ABAP program allows data to be shared between SAP and your ServiceNow instance.
        
        Create a WSDL for the SAP service -- Generate a Web Services Description Language (WSDL) URL for the SAP service definition to use when creating SAP connections on your ServiceNow instance.
        
        Create SAP users, roles, and authorizations -- Create the SAP user, roles, and authorization objects required for the Software Asset Management integration with the central and satellite SAP systems.
        
        Upload the license ruleset for SAP S/4HANA Private Cloud -- Upload the license ruleset file to your SAP system to enable Full Usage Equivalent (FUE) user classification for SAP S/4HANA Cloud, Private Edition.
        
        Establish a trusted HTTPS connection for SAP S/4HANA Cloud, Private Edition -- Export the Root CA certificate from your SAP system and import it into the MID Server's cacerts keystore to establish a trusted HTTPS connection between SAP S/4HANA Cloud, Private Edition and your ServiceNow instance.
        
        Select SAP clients to import data -- Select the Remote Function Call (RFC) connections that the SAP ABAP program uses to import data from your SAP clients into the central system and then into your ServiceNow instance.
        
        Activate OData services and assign a system alias -- Activate the OData services and assign a system alias to support OAuth 2.0 authentication for integration with the Software Asset Management application.
        
        Create a system user for OAuth -- Create a dedicated system user in SAP to serve as the OAuth 2.0 client ID for the Software Asset Management integration.
        
        Configure an OAuth client in SAP -- Register and configure an OAuth 2.0 client in SAP using the system user created for OAuth authentication, to enable secure data exchange with your ServiceNow instance.
        
        Configure roles for the OAuth user -- Create a role in SAP and assign the required authorization objects to the OAuth system user to support OData service access and background job execution for integration with the Software Asset Management application.
        
        Establish an SAP connection using basic authentication -- After you have deployed the Advanced Business Application Programming (ABAP) program in your SAP system, create a connection profile to establish a connection between your SAP system and your ServiceNow instance using basic authentication.
        
        Establish an SAP connection using OAuth 2.0 -- Create a connection profile to establish a connection between your SAP system and your ServiceNow instance using OAuth 2.0 authentication.
        
        Create software models for SAP -- Create software models to record SAP product information.
        
        Create entitlements for SAP -- Create software entitlements to record your license information for SAP products. You can create entitlements individually or import them from a spreadsheet.
        
        Create a custom SAP named user type -- Create a custom SAP named user type so that you can track and manage your SAP licenses based on the named user type that is specific to your SAP system.
        
        Map a role to a named user type -- You can optimize your SAP licenses by mapping roles to a named user type. During reconciliation, discovered user roles and their assigned named user types are compared against these roles to identify user that can be given a lower named user type.
        
        Create custom SAP price lists -- Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.
        
        Import custom SAP named user types -- Import custom SAP named user types into your ServiceNow instance so that you can track and manage SAP licenses based on the named user types that are specific to your SAP system.
        
        Import custom SAP price lists -- Import custom SAP price lists into your ServiceNow instance so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.
        
        SAP USMM-based optimization -- Optimize licensing through SAP User License Measurement (USMM) rules that map roles to the Named User Type for an SAP client.
        
        User transaction activity for named user types -- Determine license optimizations for your SAP named user types based on your SAP user transaction activity.
        
        View active transaction codes for your SAP users -- View the SAP transaction codes (t-codes) that were actively used by your SAP users. This list is compared against your reclamation rules to determine whether the user is assigned an optimized license.
        
        Self-declaring SAP engine license usage -- You can self-declare the license usage for any SAP engines that cannot be measured by the automated SAP engine measurement process. Use this information to gain more comprehensive visibility into your SAP license compliance position so that you can optimize your licensing costs.
        
        Self declare engine license usage in Software Asset Management classic -- Use the Software Asset Management classic application to self-declare the license usage for any SAP engines that cannot be measured by the automated SAP engine measurement process.
        
        Self-declare SAP engine license usage in the Software Asset Workspace -- Use the Software Asset Workspace to self-declare the license usage for any SAP engines that cannot be measured by the automated SAP engine measurement process.
        
        Software Publisher Analytics dashboard for SAP in Software Asset Management classic -- View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
        
        Publisher overview for SAP in the Software Asset Workspace -- View license usage information related to SAP in the publisher overview for SAP in the Software Asset Workspace.
      - Software Asset Management publisher pack for VMware -- Use the Software Asset Management publisher pack for VMware to track and optimize licensing for your VMware software products.
        
        Software Publisher Analytics dashboard for VMware in Software Asset Management classic -- View compliance analysis results related to VMware on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
        
        Publisher overview for VMware, Inc. in the Software Asset Workspace -- View license usage information related to VMware in the publisher overview for VMware, Inc. in the Software Asset Workspace.
    - Engineering license management -- Monitor engineering licenses and usage through OpenLM and Open iT to eliminate audit risks, verify license optimization, reduce inaccurate forecasting, and prevent denials. These license management services support accurate forecasting for software in industries such as aerospace, oil and gas, and construction.
      - Tables installed with engineering applications -- Tables are installed with the Software Asset Management Professional for Engineering Applications store app (sn_samp_eng_app).
      - Publisher overview for Bentley Systems in the Software Asset Workspace -- View license usage information for Bentley Systems and its software models in the publisher overview in the Software Asset Workspace.
    - SaaS License Management -- SaaS License Management tracks and controls cloud-based application subscriptions within Software Asset Management (SAM). This capability helps organizations manage subscriptions, monitor usage, and control costs across hybrid and direct SaaS models.
      - Request SaaS License Management -- Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.
        
        Installed with SaaS License Management -- User roles and tables are installed with SaaS License Management. Demo data is available for the Software Asset Management - SaaS License Management (sn_sam_saas_int) plugin.
      - SaaS License Management setup for large companies -- Set up SaaS License Management for large companies to confirm that you can view all SaaS usage data in your ServiceNow instance.
      - SaaS Overview dashboard -- Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.
      - Integrate with SaaS applications -- Create an integration profile to view software usage information and optimize stale licenses.
        
        Integrating with Adobe Workfront -- Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Generate a Workfront API key -- Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Workfront integration profile -- Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Aha! -- Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create an Aha! OAuth2 application -- Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create an Aha! integration profile -- Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Asana -- Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Register an Asana OAuth 2.0 application -- Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create an Asana integration profile -- Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Box -- Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Box application -- Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Box integration profile -- Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Calendly -- Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Calendly OAuth application -- Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Calendly integration profile -- Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Cisco Webex -- Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Create a Webex Meetings OAuth application -- Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Create a Webex Teams OAuth application -- Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Create a Webex integration profile -- Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Integrating with Confluence Cloud -- Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Confluence Cloud OAuth 2.0 (3LO) application -- Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Obtain the Cloud ID value of Confluence Cloud instance -- Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Confluence Cloud integration profile -- Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with CrowdStrike -- Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.
        
        Register a CrowdStrike OAuth application -- Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.
        
        Create a CrowdStrike integration profile -- Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.
        
        Integrating with Docusign -- Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrate with Docusign at Organization level -- Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.
        
        Register a Docusign application -- Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.
        
        Generate RSA keypair for Docusign integration -- Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.
        
        Generate a Java Key Store certificate -- Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.
        
        Create a Docusign integration profile at Organization level -- Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.
        
        Integrate with Docusign at Account level -- Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Register a Docusign application -- Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Docusign integration profile at Account level -- Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Dropbox -- Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Dropbox application for user subscriptions -- Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Dropbox integration profile -- Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Google Workspace -- Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Google Workspace project -- Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Google Workspace integration profile -- Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with GitHub -- Integrating your Software Asset Management application with the GitHub repository hosting service enables you to track your software subscriptions and reclaim unused licenses.
        
        Integrate with GitHub Enterprise Cloud -- Integrating your Software Asset Management application with the GitHub Enterprise Cloud application help you track your software subscriptions and reclaim unused licenses.
        
        Generate an API access token for GitHub Enterprise Cloud -- Integrating your Software Asset Management application with the GitHub Enterprise Cloud application help you track your software subscriptions and reclaim unused licenses.
        
        Create a GitHub Enterprise Cloud integration profile -- Integrating your Software Asset Management application with the GitHub Enterprise Cloud application help you track your software subscriptions and reclaim unused licenses.
        
        Integrate with GitHub Enterprise Server -- Integrating your Software Asset Management application with the GitHub Enterprise Server application help you track your software subscriptions and reclaim unused licenses.
        
        Generate an API access token for GitHub Enterprise Server -- Integrating your Software Asset Management application with the GitHub Enterprise Server application help you track your software subscriptions and reclaim unused licenses.
        
        Create a GitHub Enterprise Server integration profile -- Integrating your Software Asset Management application with the GitHub Enterprise Server application help you track your software subscriptions and reclaim unused licenses.
        
        Integrating with GoTo -- Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Create a GoTo OAuth client -- Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Create a GoTo integration profile -- Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.
        
        Integrating with Jira Software Cloud -- Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrate with Jira Software Cloud using basic authentication -- Integrate the Software Asset Management application and Jira using an API key to authenticate ServiceNow requests.
        
        Create a Jira account API token -- Integrate the Software Asset Management application and Jira using an API key to authenticate ServiceNow requests.
        
        Create the child alias record for Jira -- Integrate the Software Asset Management application and Jira using an API key to authenticate ServiceNow requests.
        
        Create a Jira Software Cloud integration profile -- Integrate the Software Asset Management application and Jira using an API key to authenticate ServiceNow requests.
        
        Integrate with Jira Software Cloud using OAuth 2.0 -- Integrate the Software Asset Management application with your Jira account using OAuth to authenticate ServiceNow requests.
        
        Create an OAuth 2.0 integration in Jira account -- Integrate the Software Asset Management application with your Jira account using OAuth to authenticate ServiceNow requests.
        
        Obtain the Cloud ID value of Jira instance -- Integrate the Software Asset Management application with your Jira account using OAuth to authenticate ServiceNow requests.
        
        Create a Jira Software Cloud integration profile -- Integrate the Software Asset Management application with your Jira account using OAuth to authenticate ServiceNow requests.
        
        Integrating with Looker -- Integrating your Software Asset Management application with Looker, a Google Cloud application that enables you to track your software subscriptions and to reclaim unused licenses.
        
        Configure Looker API key settings -- Integrating your Software Asset Management application with Looker, a Google Cloud application that enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Looker integration profile -- Integrating your Software Asset Management application with Looker, a Google Cloud application that enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Microsoft Dynamics 365 and Power Apps -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Set up Microsoft Azure Active Directory -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Set up Microsoft Dynamics 365 and Power Apps -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a custom security role for the Microsoft Dynamics 365 integration -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Set up ServiceNow instance for Microsoft Dynamics 365 and Power Apps -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Optimizing Microsoft Dynamics 365 subscriptions -- Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Miro Enterprise -- Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Miro Enterprise OAuth 2.0 application -- Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Enable SCIM on your Miro Enterprise account -- Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Miro Enterprise integration profile -- Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with monday.com -- Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a monday OAuth2 application -- Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a monday.com integration profile -- Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with PagerDuty -- Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a PagerDuty application -- Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Configure OAuth 2.0 for your PagerDuty application -- Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a PagerDuty integration profile -- Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Rally -- Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Register a Rally OAuth application -- Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Rally integration profile -- Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Roadmunk -- Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Generate a Roadmunk API access token -- Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Roadmunk integration profile -- Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Salesforce CRM -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Register a Salesforce application -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Salesforce CRM integration profile -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Create your first Salesforce CRM integration profile -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Create additional Salesforce CRM integration profiles -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Monitor login consumption for Salesforce Experience Cloud -- Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Salesforce Marketing Cloud -- Integrating your Software Asset Management application with the Salesforce Marketing Cloud service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrate Salesforce Marketing Cloud using basic authentication -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Create a user for accessing the Salesforce Marketing Cloud SOAP API -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Create a Contacts Counts report in Salesforce Marketing Cloud -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Create a data extension for your Contacts Counts report -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Build automation to import Contacts Counts report data -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Retrieve Contacts Counts report data manually -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Create a Salesforce Marketing Cloud integration profile using basic authentication -- Integrate your ServiceNow instance with Salesforce Marketing Cloud by using basic authentication.
        
        Integrate Salesforce Marketing Cloud using OAuth 2.0 -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Create Salesforce Marketing Cloud OAuth 2.0 credentials -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Create a Contacts Counts report in Salesforce Marketing Cloud -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Create a data extension for your Contacts Counts report -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Build automation to import Contacts Counts report data -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Retrieve Contacts Counts report data manually -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Create a Salesforce Marketing Cloud integration profile using OAuth 2.0 -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Create additional Salesforce Marketing Cloud integration profiles -- Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.
        
        Setting up an SFTP user account in Salesforce Marketing Cloud -- Set up an SSH File Transfer Protocol (SFTP) user account to access your Salesforce Marketing Cloud FTP files.
        
        Create an SFTP User Account in Salesforce Marketing Cloud -- Set up an SSH File Transfer Protocol (SFTP) user account to access your Salesforce Marketing Cloud FTP files.
        
        Set Up an External FTP File Location in Salesforce Marketing Cloud -- Set up an SSH File Transfer Protocol (SFTP) user account to access your Salesforce Marketing Cloud FTP files.
        
        Integrating with SAP Ariba -- Integrating your Software Asset Management application with the SAP Ariba application enables you to track your software subscriptions and reclaim unused licenses.
        
        Download reports for SAP Ariba users consuming licenses -- Integrating your Software Asset Management application with the SAP Ariba application enables you to track your software subscriptions and reclaim unused licenses.
        
        Create an SAP Ariba integration profile -- Integrating your Software Asset Management application with the SAP Ariba application enables you to track your software subscriptions and reclaim unused licenses.
        
        Integrating with SAP S/4HANA Cloud Public Edition -- Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.
        
        Create a communication system and user for SAP S/4HANA Public Cloud -- Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.
        
        Create a communication arrangement for SAP S/4HANA Public Cloud -- Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.
        
        Create an SAP S/4HANA integration profile -- Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.
        
        Integrating with SAP SuccessFactors -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Set up basic authentication for SAP SuccessFactors -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create an SAP SuccessFactors connection -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Register OAuth application in SuccessFactors -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Upload the JKS certificate in your ServiceNow instance -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Register SuccessFactors as an OAuth provider -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create the SAML2 assertion producer record -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create credential record for the OData API -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create connection record for the OData API -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create an SAP SuccessFactors integration profile -- Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Slack -- Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.
        
        Create a Slack Enterprise Grid application -- Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.
        
        Create a Slack workspace application -- Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.
        
        Create a Slack integration profile -- Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.
        
        Integrating with SmartRecruiters -- Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.
        
        Generate a SmartRecruiters API key -- Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.
        
        Create a SmartRecruiters integration profile -- Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.
        
        Integrating with Smartsheet -- Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Smartsheet API access token -- Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Smartsheet integration profile -- Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with SurveyMonkey -- Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a private SurveyMonkey application -- Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a SurveyMonkey integration profile -- Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Tableau Cloud -- Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.
        
        Register a Tableau Cloud application -- Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.
        
        Create a Tableau Cloud integration profile -- Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.
        
        Integrating with Trello -- Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Generate Trello API key and token -- Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Trello integration profile -- Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Workday -- Integrating your Software Asset Management application with the Workday applications enables you to track your software subscriptions.
        
        Integrate with Workday using Basic Authentication -- Integrate your Software Asset Management application with the Workday application using Basic authentication method to track your software subscriptions.
        
        Configure permissions in Workday -- Integrate your Software Asset Management application with the Workday application using Basic authentication method to track your software subscriptions.
        
        Create a Workday integration profile -- Integrate your Software Asset Management application with the Workday application using Basic authentication method to track your software subscriptions.
        
        Integrate with Workday using OAuth 2.0 -- Integrate your Software Asset Management application with the Workday application using OAuth 2.0 authentication method to track your software subscriptions.
        
        Configure permissions in Workday -- Integrate your Software Asset Management application with the Workday application using OAuth 2.0 authentication method to track your software subscriptions.
        
        Create Workday OAuth 2.0 credentials -- Integrate your Software Asset Management application with the Workday application using OAuth 2.0 authentication method to track your software subscriptions.
        
        Create a Workday integration profile -- Integrate your Software Asset Management application with the Workday application using OAuth 2.0 authentication method to track your software subscriptions.
        
        Integrating with Workplace from Facebook -- Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.
        
        Create a Workplace from Facebook integration profile -- Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.
        
        Integrating with Zendesk -- Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Zendesk OAuth client -- Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Zendesk integration profile -- Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Integrating with Zoom -- Integrating your Software Asset Management application with the Zoom Workplace application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Zoom Workplace application -- Integrating your Software Asset Management application with the Zoom Workplace application enables you to track your software subscriptions and to reclaim unused licenses.
        
        Create a Zoom Workplace integration profile -- Integrating your Software Asset Management application with the Zoom Workplace application enables you to track your software subscriptions and to reclaim unused licenses.
      - Integrate with SSO providers -- Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.
        
        Integrating with Microsoft Entra ID -- You can integrate your ServiceNow instance with Microsoft Entra ID to view software usage for all connected SSO applications.
        
        Create a Microsoft Entra ID application -- You can integrate your ServiceNow instance with Microsoft Entra ID to view software usage for all connected SSO applications.
        
        Create a Microsoft Entra ID integration profile -- You can integrate your ServiceNow instance with Microsoft Entra ID to view software usage for all connected SSO applications.
        
        Connect SSO apps -- You can integrate your ServiceNow instance with Microsoft Entra ID to view software usage for all connected SSO applications.
        
        Integrating with Okta -- You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.
        
        Create an Okta application -- You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.
        
        Create an Okta integration profile -- You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.
        
        Okta SSO direct integration profile -- You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.
        
        Connect SSO applications -- You can integrate your ServiceNow instance with Okta to view software usage for all connected SSO applications.
      - Playbook for SaaS integrations -- The SaaS playbook provides step-by-step guidance for integrating an SaaS application. It takes you in a phased way through each stage of the integration process, from initiation to completion.
        
        Create a Salesforce CRM integration -- Integrate your ServiceNow instance with the Salesforce customer relationship management (CRM) services to track your software subscriptions and to reclaim unused licenses by using the guided walk-through playbook.
      - SaaS License Connections -- Creating a custom integration helps you connect the Software Asset Management application with a SaaS application that doesn't have an existing integration in SaaS License Management.
        
        Create a custom spoke -- To set up a custom integration in SaaS License Management, create a spoke to connect with a SaaS application.
        
        Create a custom integration profile -- Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application.
        
        Create a data stream action to get users -- Create a data stream action to get a list of user subscriptions from the SaaS application.
        
        Create a subflow to get users -- Create a subflow to add a list of users to the Software Subscription table.
        
        Configure an identifier -- Create a subflow to add a list of users to the Software Subscription table.
        
        Create a data stream action to get user activity -- Create a data stream action to get user activity from a SaaS application.
        
        Create a subflow to get user activity -- Create a subflow to update the Software Subscription table with each user's most recent activity in the SaaS application.
        
        Create an action to remove a user -- Create an action to deactivate or delete a user account in the SaaS application.
        
        Create a subflow to reclaim a user -- Create a subflow to reclaim a user subscription.
        
        Create a subflow to get license consumption -- Create a subflow to add license consumption data to the Subscription Consumption Summaries [sam_saas_consumption_summary] table.
        
        Publish a custom integration profile -- Publish a custom integration profile to complete the custom integration.
        
        Create a store app for a custom integration -- Publish your custom integration application on the ServiceNow Store to make it available for others to use.
      - Viewing your SaaS and SSO subscriptions -- View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.
        
        Viewing SSO subscription information -- You can view information about the Single Sign-On (SSO) applications, SSO users, and SSO groups that are associated with your SSO integrations.
        
        Create an SSO group software model mapping -- Create a mapping for an SSO group with a software model to manage your licenses on group level rather than on application level.
      - Review a software reclamation rule -- Use reclamation rules to cancel user subscriptions that have limited to no activity.
      - Reclaiming user subscriptions -- You can reclaim unused SaaS and SSO subscriptions to reduce your total software costs.
        
        Reclaim user subscriptions in Software Asset Management classic -- Reclaim unused SaaS and SSO subscriptions in the Software Asset Management classic application.
        
        Reclaim SurveyMonkey user subscriptions in Software Asset Management classic -- Reclaim unused SurveyMonkey subscriptions to reduce your total software costs.
        
        Reclaim monday.com user subscriptions in Software Asset Management classic -- Reclaim unused monday.com subscriptions to reduce your total software costs.
        
        Reclaim Roadmunk user subscriptions in Software Asset Management classic -- Reclaim unused Roadmunk subscriptions to reduce your total software costs.
        
        Reclaim user subscriptions in the Software Asset Workspace -- Reclaim unused SaaS and SSO subscriptions in the Software Asset Workspace.
        
        Reclaim SurveyMonkey user subscriptions -- Reclaim unused SurveyMonkey subscriptions to reduce your total software costs.
        
        Reclaim monday.com user subscriptions -- Reclaim unused monday.com subscriptions to reduce your total software costs.
        
        Reclaim Roadmunk user subscriptions -- Reclaim unused Roadmunk subscriptions to reduce your total software costs.
      - Create a child alias to set up multiple integration profiles -- Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.
      - Create child alias to configure Cisco Webex integration profiles -- Create a child alias to set up multiple Cisco Webex integration profiles.
      - Create child alias to configure Confluence Cloud integration profiles -- Create a child alias to set up multiple Confluence Cloud integration profiles.
      - Create child alias to configure Jira integration profiles -- Create a child alias to set up multiple Jira integration profiles with unique connections and manage different configurations for each integration profile.
      - Associate a user with subscription records -- If the User field in the Software Subscription [samp_sw_subscription] table is empty, map the field with an associated user in the User [sys_user] table within ServiceNow AI Platform.
      - Disconnect SSO apps -- Disconnect an SSO application to stop viewing subscription information for the app, or before creating a direct integration for the app.
      - Delete an integration profile -- If your company stops using a SaaS application or SSO provider, you can delete the integration profile.
      - Subscription identifiers for SaaS and SSO applications -- Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.
        
        Manage updated subscription identifiers -- Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.
        
        Resolve unrecognized subscription identifiers -- Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.
    - Software Spend Detection -- Use the Software Spend Detection feature to track, analyze, and optimize software spending from imported financial data.
      - Request Software Spend Detection -- Request Software Spend Detection to track, analyze, and optimize software spending. To access Software Spend Detection, enable the Software Asset Management - Spend Detection (com.sn_sam_spend) plugin. This plugin includes demo data.
      - Managing software spend in the Software Asset Workspace -- The Software Spend Detection feature is available in the Software Asset Workspace under License operations. Use Software Spend Detection in the Software Asset Workspace to import financial transactions, review labeled transactions, and track software spending across your organization.
      - AI-powered software spend detection -- AI-powered spend detection identifies software purchases in imported spend transactions and normalizes the derived raw publisher and raw product to existing publisher and product records in Software Asset Management Content Library. This automation improves spend reporting accuracy and reduces manual classification effort.
      - Opt in to Content Service -- Opt in to Content Service for Software Spend Transactions to get more accurate predictions in Software Spend Detection by sharing financial transaction data with the ServiceNow Content Service team.
        
        Content Service for Software Spend Detection -- Opt in to Software Asset Management Content Service for Software Spend Transactions to get more accurate predictions in Software Spend Detection by sharing financial transaction data with the ServiceNow Content Service team.
      - Import financial transactions -- Import a Microsoft Excel spreadsheet of financial transaction data in the Software Asset Workspace to start managing software spending.
      - Create a spend transaction manually -- Create spend transactions for one-off software purchases or spend records that are not captured in your accounts payable import file. This allows you to track all software spending in one location.
      - Installed with Software Spend Detection -- User roles and tables are installed with Software Spend Detection. Demo data is available for Software Spend Detection.
    - Software Asset Management administration -- Software Asset Management administration tasks include adding custom part number records and custom license metrics. You can also refresh processor definitions and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.
      - Enable sharing information with Software Asset Management content service -- Opt in to share unnormalized software installation data from your organization with Software Asset Management Content Service. You can opt out at any time.
      - Engineering license servers -- View the list of all the license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance.
      - Add a software pattern normalization rule -- You can add a pattern normalization rule to normalize specific software products in your environment based on a common pattern.
      - Add a software reclamation rule -- Add a reclamation rule to aggregate usage records and to identify unused software.
      - Create a custom file rule to manually define file sets -- Create custom rules to manually define file sets and normalize data not recognized by the SAM API. After you have created custom rules, custom file sets can be discovered with File Signature Normalization and software records can be generated.
      - Configure third-party discovery sources -- Set up a third-party discovery source for Software Asset Management to populate the Software Installation [cmdb_sam_sw_install] table with the software found in your environment.
      - Remove uninstalled software from the Software Installation table -- Delete installations from the Software Installation [cmdb_sam_sw_install] table if those software installations are also uninstalled from a CI.
      - Create a reclamation rule to import Microsoft SCCM usage data -- To import your Microsoft SCCM data, create a reclamation rule for the product that you want the usage information for.
      - Add a custom part number -- You can add a custom part number to resolve an entitlement import error that occurs when a part number does not exist in the Software Library.
      - Add a custom license metric -- You can add a custom license metric to modify the default reconciliation process.
        
        Custom license metric example script -- The following is an example of a custom license metric script.
        
        Specify resource values for your custom license metrics -- If you create a custom license metric based on resource values, specify the resource value for each software product that you want to calculate licensing requirements for.
      - Refresh processor definitions -- After activating Software Asset Management, refresh processor definitions to normalize processors on servers in the CMDB.
      - Migrate software installations -- If you are using Discovery, run this script after installing the Software Asset Management application to copy previously discovered software installation records from the [cmdb_software_instance] table to the [cmdb_sam_sw_install] table, which is used by the Software Asset Management application to store software installation records.
      - Revert Software Asset Management customizations -- After installing the Software Asset Management application for the first time, or upgrading from the Basic Software Asset Management, you need to revert customizations for all features work. The Revert Customizations module in the Software Asset Management application can revert customized files related to Software Asset Management back to the base configurations that were skipped during the installation or upgrade process.
      - Manage Software Library -- Use the Manage Software Library module to manually upload software library data to on-premise instances (instances not in the cloud to receive automatic Software Library updates). You can also choose to export your normalization content for participation in the Software Asset Management content service.
    - Platform Analytics Solution for Software Asset Management classic -- This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
      - Software Asset Analytics dashboard -- View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.
      - Software Asset Management dashboard -- View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard.
      - Normalization and Content Service dashboard -- View normalization trend charts on the Normalization and Content Service dashboard integrated with Performance Analytics.
      - Engineering License Overview dashboard -- Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering License Overview dashboard.
    - Software Asset Management references -- Use the descriptions provided to help you fill in the Software Asset Management forms.
      - Components installed with Software Asset Management Professional -- Roles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application.
      - License agreement types -- Types of license agreements determine the product usage rights.
      - Software Asset Management properties -- You can set default reconciliation properties such as grouping and reconciliation debugging.
      - Microsoft SCCM software usage plugin -- Several types of components are installed with activation of the Microsoft SCCM software usage plugin.
      - License calculation for SAP cloud use types -- Use SAP S/4HANA cloud use types and their weighting factors to calculate Full Usage Equivalent (FUE) licenses for different types of users of SAP S/4HANA Cloud applications.
      - License usage breakdown for CrowdStrike products -- View the license usage breakdown for CrowdStrike products to understand how your license rights are used and the methodology behind license calculations.
      - Discovery models fields -- Discovery Models form and related list field descriptions.
      - Software installation fields -- Software Installation form and related list field descriptions.
      - Software spend transaction fields -- Software spend transaction form fields and their descriptions.
      - Normalization statuses -- Description of normalization statuses for discovery models.
      - License metrics for Microsoft products -- A detailed description of the license metrics that can be used with Microsoft products.
      - Licensing rules for BYOL and BYOS -- View the bring your own license (BYOL) licensing rules for Microsoft and Oracle products in public cloud environments. In addition, view bring your own subscription (BYOS) licensing rules for Red Hat Enterprise Linux (RHEL) products in public cloud environments. Licensing rules can differ for virtual machines that reside on shared hosts or dedicated hosts across different cloud providers.
      - Software model fields -- Software Model form and related list field descriptions.
      - Group allocations fields -- Group allocations form and related fields description.
      - Software model metric attributes -- Software model metric attributes and related list field descriptions.
      - Subscription downgrade configuration condition -- Determine various downgrade configuration conditions for SaaS applications and view the downgrade order based on the conditions.
      - Software entitlement fields -- Software Entitlement form and related list field descriptions.
      - Software model results license metric results fields -- Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.
      - Software storage usage fields -- Determine the usage information for SaaS applications for generating downgrade subscriptions.
      - Software subscription fields -- Software subscription form fields, their descriptions, and the SaaS integrations for which these fields are populated.
      - Entitlement import error fields -- Entitlement Import Error form and related list field descriptions.
      - Entitlement import error actions -- Entitlement Import Error form action descriptions.
      - Impact of different license types on software reconciliation -- Each license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process.
      - Publisher optimizations for SAP -- Identify cost-saving opportunities for SAP licenses by reviewing usage data across users, engines, digital access, and cloud consumption.
      - Publisher optimizations for Red Hat -- View licensing optimizations for Red Hat by selecting Red Hat from the Publisher drop-down list.
      - Publisher optimizations for Microsoft -- View licensing optimizations for Microsoft by selecting Microsoft from the Publisher drop-down list.
      - Publisher optimizations for Adobe -- View licensing optimizations for Adobe by selecting Adobe from the Publisher drop-down list.
      - Microsoft Core License Optimization Reports fields -- Field descriptions for the Microsoft Core License Optimization Reports [samp_ms_optimization_report] table.
      - Maturity item details -- Fields on the Maturity item details form help you view and update the state and success goal of the maturity item.
      - Maturity stages of your Software Asset Management program -- The maturity of your Software Asset Management program is divided into three stages such as Crawl, Walk, and Run.
      - SAM Success Goal Details -- Fields on the SAM Success Goal Details help you create success goals for tracking the success of the Software Asset Management application in your instance.
      - Sample payload for generic software install records -- A sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by third-party discovery sources.
      - Sample payload for Oracle software install records -- A sample payload for Oracle publisher pack that populates the Oracle Instance [cmdb_ci_db_ora_instance] table with software install records from third-party discovery sources.
      - Sample payload for VMware software install records -- A sample payload for VMware publisher pack that populates the VMware Discovered License key consumption [samp_vmware_license_key_usage] table with software install records from third-party discovery sources.
      - Sample payload for Citrix software install records -- A sample payload for the Citrix publisher pack that populates the Software Installation [cmdb_sam_sw__install] table with software install records from third-party discovery sources.
      - Sample payload for BYOL -- A sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by the BYOL licensing model.
      - SAM Success Activity -- Fields on the SAM Success Activity form help you create success activities to track the success of your created goals.
      - SaaS detection report -- Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.
      - Scheduled jobs for Microsoft 365 -- Your Microsoft 365 integration profile is set to fetch subscription and usage information automatically from the Microsoft 365 Admin Center on a schedule. If needed, you can also manually run the following scheduled jobs to get this information. Each job must be complete before starting the next one.
      - Scheduled jobs for Adobe -- Your Adobe integration profile is set to fetch subscription and usage information automatically from the Adobe portal on a scheduled basis. If needed, you can also run the following scheduled jobs manually to get this information. Each job must be complete before starting the next one.
      - Reclamation rules for SaaS and SSO applications -- Reclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.
      - Reclamation rules for Microsoft 365 integration -- Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.
      - Reclamation rules for Adobe integration -- Reclamation rules for Adobe integration set the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, the Software Asset Management application marks the subscription as a potential reclamation candidate.
      - Microsoft 365 Apps Usage Reports -- Find the last activity date for Microsoft 365 products to determine reclamation candidates.
      - Subscription downgrade configuration -- Determine various downgrade configurations of SaaS applications and view the downgrade order based on the conditions.
      - Pricing model for Oracle Java SE Universal -- Tier-based monthly subscription price per employee is based on the number of employees directly or indirectly working in an organization.
      - Software EOL request fields -- Use the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL.
      - User device license consumption fields -- SAM managers can view the client access license (CAL) usage details for Microsoft Windows Server in the User Device License Consumption table and create CAL records.
      - User resolution rule fields -- Fields on the User Resolutions Rules page help you create a rule to map the User field in the Software Subscription [samp_sw_subscription] table to an associated user in the User [sys_user] table within the ServiceNow AI Platform.
      - Domain separation and Software Asset Management -- Domain separation is supported in Software Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
        
        Domain separation and lifecycle reports -- There are certain domain separation aspects to consider when running software lifecycle reports.
      - Quick start tests for Software Asset Management -- Validate that Software Asset Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
      - Contract entitlement data extraction skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to extract contract entitlement data. A trigger initiates an action, such as when the system generates an entitlement from a contract.
      - Error log summarization skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate an error log summary. A trigger initiates an action, such as when the system generates an error log summary.
      - Error resolution recommendation skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate error resolution recommendations. A trigger initiates an action, such as when the system generates error resolution recommendations.
      - Skill inputs and triggers for ServiceNow Otto for Software Asset Management (SAM) -- Get a quick overview of the skill inputs and triggers for ServiceNow Otto for Software Asset Management (SAM). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.
      - Product compliance summarization skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a product compliance summary. A trigger initiates an action, such as when the system generates a product compliance summary.
      - Product match review skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Product match reviewer skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Product resolution skill - Triggers and inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Product search tags generation skill - Triggers and inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Publisher compliance summarization skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a publisher summary. A trigger initiates an action, such as when the system generates a publisher summary.
      - Publisher match review - Triggers and inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Publisher search tags generation skill - Triggers and inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Recommended actions skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions.
      - SaaS user resolution skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to resolve SaaS users. A trigger initiates an action, such as when the system generates user resolution rules.
      - Software normalization skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
      - Spend transaction software classification skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to classify spend transactions. A trigger initiates an action, such as when the system classifies spend transactions.
      - Spend transaction software normalization skill - Triggers and Inputs -- Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates an action, such as when the system normalizes spend transactions.
    - ServiceNow Otto for Software Asset Management (SAM) -- Use the ServiceNow Otto for Software Asset Management (SAM) application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing compliance visibility and optimization insights.
    - Use SAM advisor -- As a CMDB administrator, you can use the Software Asset Management (SAM) dashboard in CMDB success advisor to keep software asset data accurate and aligned with data quality guidelines.
      - Set up advisor -- Use the CMDB success advisor application to configure and manage the CMDB success advisor for Software Asset Management (SAM).
        
        Get started with dashboard setup -- Set up the SAM advisor dashboard by selecting the software products that define the SAM advisor scope.
        
        Manual dashboard setup -- If the SAM advisor dashboard was not configured automatically, set it up manually by selecting the software products that define the SAM advisor scope.
        
        Edit software product selection -- Manage the scope of your advisor for Software Asset Management (SAM) by editing the software products in CMDB success advisor to support your targeted SAM outcomes.
      - Monitor SAM data quality -- The CMDB success advisor for Software Asset Management (SAM) dashboard enables CMDB administrators to identify and address data quality issues specific to software installs and their related configuration items (CIs) in the Configuration Management Database (CMDB).
      - Improve SAM data quality -- The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Software Asset Management (SAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB). The CMDB data quality insights generated by AI section on the same dashboard also includes an Ask Otto action on some cards. Selecting it starts an agent conversation without waiting for the next scheduled agent run.
      - SAM data indicators -- Indicators enable viewing of high-level metrics that highlight data quality, completeness, and licensing compliance issues across software installs and their related configuration items (CIs).
  - Hardware Asset Management -- The ServiceNow Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.
    - Explore -- Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.
      - AI in Hardware Asset Management -- Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.
        
        Supporting information -- Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management (HAM) application.
        
        Agentic workflows -- Use the ServiceNow Otto for HAM AI agent collection to complete hardware asset sourcing tasks autonomously and optimize the asset repair workflow. These AI agents help resolve hardware requests quickly, improve the productivity of asset managers, and speed up repairs.
        
        Generative AI skills -- Streamline asset management tasks in the Hardware Asset Workspace by using the generative AI skills available in the ServiceNow Otto for HAM application.
      - Hardware Asset Management subscription -- The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management.
        
        Hardware Asset Management licensing -- Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use.
        
        Licensing framework for Hardware Asset Management solutions -- Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.
      - Hardware Asset Workspace -- The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.
        
        Hardware asset overview -- Enhance your Hardware Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
        
        Asset analytics view -- Use the Asset analytics view to get a detailed view of all your hardware assets, the total cost of ownership (TCO) of your assets, and the asset performance.
        
        DaaS provider view -- The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.
        
        Inventory view -- Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.
        
        Asset estate view -- Use the Asset estate view in the Hardware Asset Workspace to view the asset functions and notifications such as expiring assets, expiring lease contracts, and take appropriate actions.
        
        Model management view -- Use the Model management view in the Hardware Asset Workspace to create or edit models, view the asset model-related functions such as hardware and consumable models nearing the end of life, and take appropriate actions.
        
        Content lookup portal -- The Content lookup portal gives you visibility into the data stored in the Content Library as part of the IT Asset Management Content Service via an intuitive user interface.
        
        Install Content lookup to view Hardware Asset Management data -- The Content lookup portal gives you visibility into the data stored in the Content Library as part of the IT Asset Management Content Service via an intuitive user interface.
        
        Procurement view -- Use the Procurement view in the Hardware Asset Workspace to view and manage procurement-related details such as procurement requests, purchase orders, sourcing tasks, and receiving slips.
        
        Contract management view -- Use the Contract management view in the Hardware Asset Workspace to view and manage details of contracts such as Contract number, Contract start and end dates, terms and conditions statements.
        
        Success portal view -- Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.
        
        Asset operations view -- Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions.
      - Mobile app for Hardware Asset Management -- Use the ServiceNow Mobile and ServiceNow Agent apps to manage your assets.
        
        ServiceNow Agent app -- Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.
        
        Create an asset -- Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.
        
        Asset lookup -- Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.
        
        Receive assets from a purchase order -- Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.
        
        Verify and depart your assets for disposal -- Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.
        
        Now Mobile app -- Use the Now Mobile app to view the assets that are assigned to you, to report any issues with your assets, and to remotely receive new assets. Create incidents to report any issues with your assets to your IT department.
      - Asset Management Executive Dashboard -- Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.
        
        Sustainable IT dashboard -- Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.
      - Analytics and Reporting Solutions for Hardware Asset Management -- This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
        
        Hardware Asset dashboard -- This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
      - Product Instance feature in Hardware Asset Management -- You can consistently represent a product along all applications, processes, workflows, and user interactions through the Product Instance feature. Changes made to any of the product representations are synchronized automatically.
      - Asset life-cycle automation -- Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.
      - Hardware Model Normalization -- Hardware Model Normalization standardizes the manufacturer, product, model, and device type, of your hardware and consumable models. The system compares the details on each model against the Hardware Model Normalization Content Service and fills in the standard values it finds.
      - Hardware Asset Management flow customization -- Customize the flows in some of the Hardware Asset Management features by using the available decision tables.
      - Return Merchandise Authorization -- Return Merchandise Authorization (RMA) is an agreement between a buyer and seller that lets the buyer return or replace a faulty product. The Asset RMA Order catalog item has prescriptive flows to streamline the RMA process.
      - Integrating Zebra technology RFID system -- Integrating a Zebra technology Radio Frequency Identification (RFID) system with your ServiceNow instance enables you to identify , track, and manage your hardware asset locations automatically.
      - Asset bundles -- Asset bundles help you bundle a group of assets, already in your inventory, as a single entity.
      - Asset reclamation -- Reclaim Asset catalog item integrates Asset Management module with HR module to let you efficiently reclaim assets.
      - Asset donation -- You can easily donate hardware and consumable assets in stock in your organization to charity organizations through an Asset Donation Order.
      - Pre-allocated assets -- Pre-allocated assets are often assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.
      - Pallet assets -- Use the Pallet asset class to track and manage assets in your inventory as a group. You can easily move a group of assets between locations or dispose of them as a group.
      - Loaner assets -- Request a loaner asset or consumable when you need it for a short period of time.
        
        Loaner asset reservation -- Request a loaner asset or consumable when you need it for a short period of time.
      - Advanced Shipment Notification (ASN) -- Advanced Shipment Notification (ASN) automates the creation of asset records in the In transit state when vendors supply both asset and shipment details before delivery.
      - Integration with Lenovo for asset warranty details -- The Lenovo Asset Warranty Flow enables you to get the warranty information of hardware assets by connecting to the Lenovo Warranty API.
      - Zero Touch Refresh -- Use the Zero Touch Refresh flow to fulfill employee hardware refresh requests through an external vendor without having to maintain new assets in the local stockroom.
      - Integrate with third-party carrier application -- You can check the status of your shipments in real time by integrating your ServiceNow instance with a third-party carrier application using the integration framework provided by the IT Asset Management application.
      - Asset Total Cost of Ownership -- Assets incur costs throughout their life cycle, including initial capital costs and operational costs. Asset Total Cost of Ownership helps Asset managers to understand, analyze, and track the Total Cost of Ownership (TCO) of assets, where the total cost includes initial capital cost and operation cost.
      - Manage onboarding of hardware products using Application Portfolio Management -- Onboard your hardware products and manage the Technology Reference Model (TRM) life-cycle by using Technology Reference Model (TRM) of Application Portfolio Management along with the Hardware Asset Management application.
      - Fix defective assets -- Use the Repair flow to get the defective hardware assets in your stockroom fixed so that the repaired assets can be used in different Hardware Asset Management workflows.
      - Inventory picking for Hardware Asset Management -- As an inventory user working in large stockrooms, use the Inventory picking feature to pick the assets in the stockroom easily and facilitate the asset pick-up by technicians.
      - Asset put away -- Use the Asset put away feature to track asset movement efficiently in the inventory.
      - Zero Touch request flow -- Fulfill the hardware requests of your employees through an external provider with minimal intervention by using the Zero Touch request flow.
      - Asset Attestation -- Use Asset Attestation to maintain accurate details of all the serialized hardware assets that are assigned to your employees.
      - Receiving hardware and consumable assets at stockrooms -- As an inventory user, you can receive assets at a stockroom from any workflow using the unified and standardized receiving mechanism.
      - Asset performance reports -- Gain insights into the overall operational efficiency of your organization's hardware assets by using the asset performance reports available in the Asset analytics view.
      - Approximated life cycle -- Leverage the expanded lifecycle coverage for hardware and consumable models available in the ServiceNow Content library portal when explicit dates from the manufacturer aren’t available. Hardware models with approximated lifecycle dates contain a lifecycle code that indicates the dates are approximate.
    - Configure -- Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.
      - Installing Hardware Asset Management -- The Hardware Asset Management (HAM) application can be installed from the Product Hub or the ServiceNow Store.
        
        Hardware Asset Management on Product Hub -- Product Hub provides a single location to install, update, and manage HAM applications and plugins.
        
        Install HAM from Product Hub -- Install the Hardware Asset Management application on your ServiceNow instance from Product Hub based on your subscription tier.
        
        Install additional HAM applications using Product Hub -- Install the HAM applications and plugins included in your subscription tier that are not yet installed in your ServiceNow instance.
        
        Install HAM from the ServiceNow Store -- You can install the Hardware Asset Management application (sn_hamp) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence: The application includes demo data. Install related ServiceNow Store applications and plugins if they are not already installed.
      - Configuration Console for HAM -- The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation.
        
        Configure HAM using the Configuration Console -- Configure the Hardware Asset Management application to manage hardware asset lifecycle, inventory, integrations, and team management setup from a centralized console.
        
        Configure assignment groups, roles, and users using AI -- Use the AI conversational experience in the Configuration Console to configure assignment groups, roles, and users for Hardware Asset Management.
      - Opt-in to the Hardware Asset Management Content Service -- Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.
        
        Import and export content data -- Import content data from or export content data to the Hardware Asset Management content library service to support hardware normalization of asset models. On-premise users can import or export data via a zip file using the Manage Hardware Library module.
      - Hardware Asset Management license exclusion -- Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.
        
        Opt-in or opt-out of HAM license resource categories -- Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use.
        
        Exclude assets -- Exclude an asset for which you don't want to use Hardware Asset Management licensed features.
      - Update associated Decision tables for HAM flows -- Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.
      - Configure stockrooms -- Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.
        
        Create a stockroom -- Create stockrooms to assign places to assets.
        
        Create a stockroom type -- If you need stockroom types that are not included in the base system, you can create a custom stockroom type.
        
        Create a stock rule -- Create a stock rule to control what happens when the inventory of a particular asset in a particular stockroom reaches a specified threshold.
        
        Associate a stockroom with service locations -- Manage sourcing requests that consume from local stockrooms effectively by associating your stockroom with multiple service locations. Optimize your loaner asset workflow and automated asset tasks by serving multiple locations using a single stockroom.
        
        Link stockrooms into a distribution channel -- Link two geographically related stockrooms to create a distribution channel and make the distribution of assets more efficient. You can assign a preference order for each channel to source assets to the stockroom.
        
        Configure a stockroom for automated sourcing by AI agents -- Configure a stockroom to enable AI agents in the Manage hardware asset requests agentic workflow to source hardware assets automatically.
        
        Remove service locations -- Remove service locations when the associated stockroom doesn't support those locations.
        
        Exclude a stockroom from service locations -- Exclude a stockroom from service locations so that the stockroom isn't shown in the Stockrooms missing service locations important actions card in the Inventory view.
        
        Exclude a stockroom from distribution channels -- Exclude a stockroom from distribution channels so that the stockroom isn't shown in the Stockrooms missing distribution channels important actions card in the Inventory view.
        
        Delete a stockroom with assets -- You can delete a stockroom. If the stock room has assets, you must remove the assets from the stockroom first.
        
        Delete a stockroom with no assets -- You can delete a stockroom that has no assets.
      - Integrations and advanced configuration -- Configure HAM integrations and advanced settings to connect external carriers, enable Zero Touch workflows, track cost and performance, define success goals, and manage charity organizations for asset disposal.
        
        Configure Hardware Model Normalization -- Hardware Model Normalization standardizes manufacturer, model, and model number data across asset records using the Hardware Asset Management Content Service. Normalized data improves the accuracy of asset reporting, lifecycle planning, and cost analysis. Configure hardware normalization before asset managers begin creating or managing hardware models.
        
        Create a hardware or consumable model -- To begin tracking your hardware and consumable assets, create a hardware or consumable model. Then, add lifecycle information to keep track of the lifecycle phase of your model.
        
        Copy a hardware model from the Content lookup portal -- Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model [cmdb_model] table.
        
        Normalize hardware and consumable models -- After you have created your hardware and consumable models, normalize the information of the model.
        
        Add a custom product -- If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product.
        
        Add a custom hardware model -- If you have a hardware model that isn't represented in the Asset Management Content Service yet, you can create a custom model.
        
        Revert normalization of hardware and consumable models -- Revert the normalization of hardware and consumable models in the Hardware Asset Workspace.
        
        Configure HAM success goals -- Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.
        
        Create a success goal for Hardware Asset Management -- Create a success goal to track the success of the Hardware Asset Management application in your instance.
        
        Create success activities for HAM success goals -- Create success activities to track the success of your created goals.
        
        Create a success goal category for hardware assets -- Create a success goal category to associate it with the Hardware Asset Management success goal.
        
        Configure the Total Cost of Ownership of assets -- Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.
        
        Create a task rate card in Hardware Asset Workspace -- Create a task rate card to define the type of task and the method of calculating the associated costs.
        
        Create a labor rate card in Hardware Asset Workspace -- Create a labor rate card to record the time worked on a task and associate a rate to the task.
        
        Configure asset performance KPI settings -- Set up the necessary configurations in the Asset operations view to enable the tracking of KPIs for your hardware assets. These settings enable you to monitor and manage the performance your assets.
        
        Opt in to KPI tracking for hardware assets -- Monitor the performance KPIs of hardware assets in your organization by enabling the KPI tracking for the models to which the assets belong.
        
        Create an operational schedule for hardware assets -- Define the scheduled operational time, which is the duration during which the asset will be in use, by creating an operational schedule.
        
        Map hardware assets to an operational schedule -- Create an asset schedule to map the hardware assets to an operation schedule.
        
        Configure shipment tracking -- Configure the integration framework for Hardware Asset Management (HAM) to connect to external shipping carriers so that inbound shipments are tracked in real time and asset records are updated automatically when hardware asset arrives.
        
        Integration script include -- In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.
        
        Create a carrier integration profile -- Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.
        
        Connect your ServiceNow instance with a shipping carrier application -- Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.
        
        Test the integration with the carrier API -- Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.
        
        Create a shipping carrier record -- Create a shipping carrier record used to associate the carrier with an integration profile.
        
        Remove a shipping carrier from an integration profile -- Remove a shipping carrier that you no longer want to associate with an integration profile.
        
        Configure Zero Touch request flow -- The Zero Touch request flow requires a Service Exchange connection, service catalog items, and an integration profile so that employees can submit hardware requests through an external provider.
        
        Configure Service Exchange for the Zero Touch request flow -- The Zero Touch request flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage hardware asset requests submitted through the Service Catalog.
        
        Use Scratchpad feature -- As a provider, use the Scratchpad feature of the Service Exchange application to send updates to the ServiceNow instance of your consumer while performing the request fulfillment tasks.
        
        Manage Service Catalog items for the Zero Touch request flow -- As a catalog administrator, configure your Service Catalog items so that the hardware asset requests can be fulfilled by an external provider.
        
        Define flow for catalog items -- Set the flow of your catalog item to Zero Touch request flow for fulfilling all the requests for that catalog item through an external provider.
        
        Create variables for catalog item -- Create variables for your catalog item so that your provider can fulfill the requests for that item based on the variable details.
        
        Associate a catalog item with a remote record producer -- Associate a service catalog item with your provider's remote record producer to send the order details to your provider for fulfillment.
        
        View the variables of a remote record producer -- View the variables associated with your provider's remote record producer. Variables help you identify the necessary details to include in catalog requests for fulfillment by your provider.
        
        Create a provider integration profile -- Create a provider integration profile to convert any format of Scratchpad update sent by your provider to a format required for the Zero Touch request flow.
        
        Script Include for Scratchpad updates -- To transform Scratchpad updates sent by your provider into a format required for the Zero Touch request flow, you must have a Script Include with the method transformScratchPadToHAMZTRFormat.
        
        Configure Zero Touch Refresh flow -- Set up the Service Exchange connection and replacement models that the Zero Touch Refresh flow requires before asset managers can initiate hardware refresh requests through an external provider.
        
        Service Exchange configuration for Zero Touch Refresh -- The Zero Touch Refresh flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage asset refresh requests. Your employees and the provider can work on requests in their own environments.
        
        Trigger the assignment of a remote task -- As an asset provider, create remote task definitions that trigger the assignment of a remote task for your customer to communicate the details of Zero Touch Refresh requests.
        
        Activate the remote task definitions -- Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.
        
        Configure replacement models for a refresh model -- Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.
        
        Configure the Lenovo Warranty API connection -- Create a connection and credential to connect to the Lenovo Warranty API and download the warranty information for hardware assets.
        
        Configure charity organization for asset donation -- Add a charity organization to the Charity Organization [sn_itam_common_charity_org] table to make it available for asset donations.
        
        Configure the Manage contract repository agentic workflow -- Install the ServiceNow Otto for Contract Management Pro plugin (sn_cm_gen_ai) and activate the generative AI skills to use the Manage contract repository agentic workflow.
      - Configure ServiceNow Otto for HAM -- Configure the ServiceNow Otto for Hardware Asset Management (HAM) application to use the agentic workflow capabilities for managing your hardware asset requests autonomously.
        
        Install -- If you have the admin role, you can install the ServiceNow Otto for Hardware Asset Management (HAM) application. ServiceNow Otto for HAM enables asset managers and procurement users to use the capabilities of agentic workflows in Hardware Asset Management.
      - Applying the CSDM guidelines to Hardware Asset Management -- Hardware Asset Management manages (contributes data to) CSDM tables. Hardware Asset Management also uses data from CSDM tables that other applications generate. Several ServiceNow products, therefore, benefit from and add value to Hardware Asset Management.
    - Use -- Use the Hardware Asset Management application to manage your hardware and consumable assets.
      - Procurement and fulfillment -- Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.
        
        Fulfilling hardware asset requests -- You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.
        
        Fulfill hardware asset requests by using an agentic workflow -- Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.
        
        Fulfill hardware asset requests manually -- Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.
        
        Use Zero Touch request flow -- Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.
        
        Fulfill a provider task -- As a provider, ship the asset requested through the Zero touch request flow to the requester.
        
        View hardware asset requests -- View the list of hardware asset requests of your employees submitted through the Zero Touch request flow in the Asset operations view.
        
        Use Advanced Shipment Notification -- Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.
        
        Create an inventory stock order request -- Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.
        
        Manage RMA requests -- Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
        
        Submit an RMA request -- Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
        
        Closing an RMA request -- After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
        
        Close the Assessment task for an RMA request -- After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
        
        Close an RMA request with off-site repair or replacement -- After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
        
        Close an RMA request with on-site repair -- After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
        
        Manage loaner assets -- Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.
        
        Prepare, deploy, and reclaim loaner assets -- Select and prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.
        
        Track shipments using the integration framework -- Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.
        
        View the carrier integration profile details -- View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.
        
        View hardware asset shipment details -- View all hardware asset shipment details in a single place in the Hardware Asset Workspace.
        
        Stale shipments -- Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.
        
        Continue to track delayed shipments -- Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.
        
        Track a hardware asset shipment -- Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.
      - Inventory and stockroom operations -- Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.
        
        Manage the receiving of assets at stockrooms in the Hardware Asset Workspace -- Receive hardware and consumable assets at stockrooms from any workflow at a centralized location on the stockroom form in the Hardware Asset Workspace.
        
        Receive a hardware asset at a stockroom in the Hardware Asset Workspace -- Receive a single hardware asset that has arrived at your stockroom, whether it's part of a workflow or not, in the Hardware Asset Workspace.
        
        Receive inbound shipment asset -- Receive hardware and consumable assets from one or more shipments that are in transit to your stockroom in the Hardware Asset Workspace. You can receive assets from shipments originating from any workflow.
        
        Import assets using a template -- Receive multiple hardware and consumable assets at your stockroom by importing the asset records using an Excel template in the Hardware Asset Workspace.
        
        Pick assets in the Hardware Asset Workspace -- Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.
        
        Enable the Asset pick task for your stockroom in the Hardware Asset Workspace -- Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Hardware Asset requests, Hardware Asset Refresh requests, and Sourcing workflow.
        
        Add aisles and spaces to a stockroom in the Hardware Asset Workspace -- Add details of aisles and spaces in a stockroom to provide granular location details of an asset in that stockroom. The aisle and space details enable you to locate and pick an asset in the stockroom.
        
        View the open hardware asset pick tasks for your stockroom -- View the open hardware asset pick tasks for your stockroom to get the details of the tasks that need action.
        
        Manage asset put away using the Hardware Asset Workspace -- Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.
        
        Enable the asset put away task for your stockroom -- Enable the Asset put away feature for your stockroom so that the Asset put away task is automatically created to track asset movement.
        
        View open put away tasks for your stockroom -- View the open put away tasks for your stockroom in the Hardware Asset Workspace to get the details of the tasks that need action.
        
        Create an Asset put away task -- Create an Asset put away task manually for the In stock assets in the Hardware Asset Workspace to track the movement of assets within the stockroom.
        
        Close an Asset put away task -- Add the asset drop-off location for an open Asset put away task and close it in the Hardware Asset Workspace.
        
        Audit hardware asset inventory -- Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.
        
        Create an audit record in the Hardware Asset Management application -- Create an audit record to audit your inventory to determine the accuracy of your hardware and consumable assets and to optimize the inventory.
        
        Create an audit record using the ServiceNow Agent app -- Create an inventory audit record using the ServiceNow Agent app.
        
        Single scan inventory audit -- Scan your inventory assets by using the ServiceNow Agent app for single scan audit records.
        
        Multi scan inventory audit -- Scan your inventory assets by using the ServiceNow Agent app for the multi scan audit records.
        
        Close an asset remediation task -- View the open asset remediation from the Inventory view and close the task after updating the Model category and Model fields value for the asset.
        
        Create an asset from the inventory audit screen -- Create an asset record for the scanned asset that doesn't exist in your ServiceNow instance and that is detected when auditing inventory.
        
        View audit results -- View the audit results after you audit your inventory. The Audit Results section is activated and shows the details of the audit result.
        
        View deprecated audit records -- View the deprecated asset audit records that are created before switching to the common Asset Audits [sn_itam_common_asset_audit] table and stored in the Asset Audits [sn_hamp_asset_audit] table.
        
        View RFID information of assets -- View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.
        
        Track asset location using indoor maps -- Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.
        
        Manage your inventory through pallet assets -- Manage your inventory effectively using pallet assets.
        
        Create pallet assets -- Create a pallet asset from the Asset estate view in the Hardware Asset Workspace to track and manage assets in the inventory.
        
        Add assets to a pallet -- Add base, hardware, bundle, consumable, and other pallet assets to an in-stock pallet to track and manage the assets in a stockroom as a group.
        
        Remove assets from a pallet -- Remove the assets contained in a pallet when you don't need to track and manage them using pallets.
        
        Delete pallet assets -- Delete a pallet asset when no assets are associated with it.
        
        Using pallet assets for managing inventory -- You can add a pallet with the assets contained in it to transfer orders and disposal orders to manage your inventory effectively.
        
        View stockroom details -- View detailed information about the stockrooms where your hardware, consumables, bundles, pallets, loaner, enterprise, and other assets are located.
      - Repair and maintenance -- Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.
        
        Manage repair of defective assets in your stockroom in the Hardware Asset Workspace -- Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.
        
        Repair of defective assets -- As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders.
        
        Request repair of hardware assets using Service Catalog -- Submit a Service Catalog request to repair hardware assets that are defective or pending repair in your stockroom.
        
        Create repair order for assets -- Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.
        
        Request repair of a hardware asset using the Repair option -- Request repair of a defective hardware asset in your stockroom directly through an option on the asset form.
        
        Repair order fulfillment in the Hardware Asset Workspace -- Repair order fulfillment tracks the resolution of defective and out-of-warranty hardware assets. Repair asset tasks associated with each repair order line must be completed before an order is fulfilled. Orders can be completed manually or through the Help repair hardware assets agentic workflow.
        
        Fulfill repair orders using an agentic workflow -- Use the Help repair hardware assets agentic workflow, driven by AI agents, to handle the repair requests of defective and out-of-warranty hardware assets automatically. These AI agents validate the repair tasks, provide detailed troubleshooting and repair steps, and finally close the relevant tasks after receiving user confirmation.
        
        Fulfill repair orders manually -- Fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.
        
        View open repair orders for your stockroom in the Hardware Asset Workspace -- View open repair orders for your stockroom to get the details of the repair order lines and repair tasks that need action.
        
        Troubleshoot assets requested for repair in the Hardware Asset Workspace -- Complete the troubleshooting task to assess the issues with the defective asset. Based on your observations, you can confirm whether the asset can be repaired, redeployed, or should be disposed of.
        
        Complete the repair asset task in the Hardware Asset Workspace -- Complete the repair of the defective asset and confirm if the asset is repaired, unrepairable, or redeployable.
        
        Evaluate the repaired asset in the Hardware Asset Workspace -- Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.
        
        Bulk close asset repair tasks in the Hardware Asset Workspace -- Complete and close multiple repair tasks at one go to process a repair order with multiple repair order lines.
        
        Cancel a repair order in the Hardware Asset Workspace -- Cancel a repair order that no longer needs to be fulfilled.
        
        Cancel a repair order line in the Hardware Asset Workspace -- Cancel a repair order line that no longer needs to be fulfilled.
        
        Record time worked on asset repair tasks in the Hardware Asset Workspace -- Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.
        
        Record time worked on a repair task automatically in the Hardware Asset Workspace -- Record the time that you took to complete a repair task without taking any break until you completed the task.
        
        Record time worked on a repair task manually in the Hardware Asset Workspace -- Create an entry for the time worked on an asset repair task manually in the Hardware Asset Workspace.
        
        Pause a repair task in the Hardware Asset Workspace -- Record a break from a repair task in the Hardware Asset Workspace if you’re not continuing to work on it. Resume the task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task even though the work was interrupted.
        
        Calculated lifecycle templates -- Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.
        
        Create Calculated lifecycle templates in the Hardware Asset Workspace -- Create Calculated lifecycle templates to manage the complete lifecycle of hardware models efficiently.
        
        Associate a hardware model -- Associate a hardware model with a Calculated lifecycle template to populate the lifecycle details of the model automatically.
        
        Create an internal lifecycle -- Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.
        
        Receive asset warranty details from Lenovo -- Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.
        
        Track the warranty details of your Lenovo assets -- View and track the warranty details of your Lenovo hardware assets from a central location in the Asset operations view of the Hardware Asset Workspace.
      - Asset lifecycle and disposal -- Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.
        
        Request a Hardware Asset Refresh -- Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.
        
        Replace aged hardware assets -- Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.
        
        Manage refresh of assets using Zero Touch Refresh -- Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.
        
        Fulfill a Zero Touch Refresh Fulfillment Request -- As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.
        
        Process a Zero Touch Refresh request -- Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.
        
        Manage your expiring contracts for leased hardware assets -- Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.
        
        Return your leased hardware asset -- Return your hardware asset before the contract expires and avoid paying a penalty.
        
        Buy out your leased hardware asset -- Buy out your leased hardware asset before the contract expires and avoid paying a penalty.
        
        Extend your lease contract -- Extend your lease contract before the contract expires and avoid paying a penalty.
        
        Reclaim hardware assets -- Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.
        
        Submit an asset reclamation request -- Use Reclaim Asset catalog item to efficiently reclaim hardware assets when an employee leaves an organization or moves to a different role.
        
        Close an asset reclamation request -- Efficiently reclaim hardware assets when an employee leaves an organization or moves to a different role.
        
        Create a disposal order -- Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.
        
        Resale hardware assets -- Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.
        
        Perform bulk update of resale value for the assets -- Update the resale values for assets planned for disposal, and indicate that you want to resell them instead of disposing of them, to streamline the asset resale process.
        
        Donate assets to charity organizations -- Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.
        
        Create an Asset Donation Order -- Create a service catalog request to donate the in-stock hardware and consumable assets in your organization to charity organizations.
        
        Approve or reject an Asset Donation Order -- As an asset manager, review and then approve or reject an Asset Donation Order.
        
        Process an Asset Donation Order -- Process an Asset Donation Order to prepare and send assets to a charity organization.
        
        Calculate the active lifecycle phase -- Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.
        
        Manage asset bundles from your inventory -- Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.
        
        Manage obligations -- Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.
        
        Create an obligation record -- Create an obligation record for signed contracts in the Hardware Asset Workspace to fulfill the responsibilities specified in the contract through obligation tasks.
        
        Create an ad hoc obligation task -- Create an ad hoc obligation task required only once or at irregular intervals to track and fulfill an obligation specified in a contract.
        
        Manage contract repository agentic workflow -- Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.
        
        Initiate metadata and obligation extraction from a signed contract -- Reduce manual effort by using the Manage contract repository agentic workflow to extract key metadata and obligations from an uploaded signed contract and calculate the contract reminder date.
        
        Review AI-extracted metadata and contract reminder date -- Use the contract playbook to review and update the AI-extracted metadata and contract reminder date.
        
        Review AI-extracted obligations -- Use the contract playbook to review, edit, approve, or reject obligations automatically extracted from contract documents.
      - Attestation and conformance -- Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.
        
        Manage Hardware Asset Management subscriptions -- Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.
        
        View the license report for the Hardware Asset Management application -- View details of the subscriptions purchased and consumed by your organization for the managed IT resource types such as Server, End User Computing Device, Networking Device, Mobile Device, and Telecom Network Inventory using the ITAM License Report.
        
        Audit your hardware assets by using Asset Attestation -- Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.
        
        Playbook for asset attestation -- The Create asset attestation playbook provides detailed, step-by-step instructions for creating an asset attestation. This playbook guides you through each stage of the attestation process, starting from filling in the asset attestation details to the completion of attestation.
        
        Create an asset attestation or a schedule using the playbook -- Create a one-time asset attestation or a schedule for recurring attestations to verify if your serialized hardware assets are in use, using the playbook.
        
        Resume work on an asset attestation -- Resume work on the incomplete asset attestation activities in the playbook by using the attestation schedule details.
        
        Create an asset attestation in the Inventory view -- Create an asset attestation to validate whether the serialized hardware asset that's assigned to an employee is still in use.
        
        Create an asset attestation schedule -- Create an attestation schedule so that recurring asset attestations are created based on the frequency that you specify.
        
        Create an attestation for a hardware asset -- Validate a particular serialized hardware asset by creating an attestation for that asset.
        
        View attestations for a serialized hardware asset -- View all the attestation records associated with a serialized hardware asset to check the status of previous asset attestations.
        
        View open asset attestations in the Hardware Asset Workspace -- Get the details of all asset attestations that are awaiting action from your employees in the Hardware Asset Workspace.
        
        Cancel an asset attestation -- Cancel an asset attestation when you no longer have to validate the ownership of the serialized assets.
        
        Cancel an attestation schedule -- Cancel an attestation schedule when you no longer want to create recurring asset attestations.
        
        View open remediation tasks for asset attestations in the Hardware Asset Workspace -- Get the details of all the remediation tasks for asset attestations that are awaiting your action in the Hardware Asset Workspace.
        
        Complete the remediation task for asset attestation in the Hardware Asset Workspace -- As an asset manager or inventory administrator, complete the open remediation task that was created when your employee denied ownership of the assigned serialized hardware asset.
      - Reporting and performance -- Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.
        
        Analyze hardware assets with generative AI -- View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.
        
        Create a TCO report in Hardware Asset Workspace -- Create your own Total Cost of Ownership (TCO) report to compare the actual or projected TCO of multiple assets or compare the actual or projected asset TCO with the benchmark cost of the hardware model.
        
        Create a TCO report source -- Create a Total Cost of Ownership (TCO) report source for TCO reports.
        
        Manage and monitor hardware asset performance -- Configure settings for asset KPI tracking and monitor asset KPIs using performance reports in the Hardware Asset Workspace.
        
        Monitor hardware asset performance with Asset KPIs report -- Track the asset availability and related KPI values in the report to see how well a hardware asset is performing.
        
        Asset task time summary report -- Use the Asset task time summary report to see the details of the time spent on all tasks for an asset and its child assets, grouped by task category.
        
        Manage stockrooms with inventory reports in the Hardware Asset Workspace -- Track and manage stockrooms efficiently by evaluating the inventory reports in the Hardware Asset Workspace.
        
        Identify suitable replacement options for assets in the Hardware Asset Workspace -- Use the Inventory availability report to determine suitable replacement options for your assets and their child components that are in use, in maintenance, pending repair, or defective. The report also helps you to determine the quantity of available substitute models that can be used locally, moved through the distribution channels, and estimate the lead time for new purchases.
        
        Supply vs Demand report -- Use the Supply vs Demand report to evaluate the available and incoming quantity of models in your stockroom and the requests for these models from different service locations. This report helps you determine if you have enough assets to meet the demand.
        
        Open demands report -- Use the Open demands report to determine available stock within local stockrooms and distribution channels to fulfill sourcing requests that are open.
        
        View all maturity items for Hardware Asset Management -- View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.
      - Employee self-service -- Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.
        
        Request and receive assets using the Zero Touch request flow -- Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider.
        
        Request a hardware asset through the Zero Touch request flow -- Request a hardware asset directly with the external provider through the Zero Touch request flow by ordering the asset from the Service Catalog.
        
        Acknowledge received assets -- As an employee, acknowledge receipt of the new asset that you received through the Zero Touch request flow on a mobile device.
        
        Request and receive assets using the Zero Touch Refresh flow -- Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.
        
        Request a hardware asset refresh through Zero Touch Refresh -- As an employee, request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.
        
        Acknowledge receipt of an asset on a mobile device -- As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
        
        Acknowledge receipt of an asset through the Core UI -- As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.
        
        Request a loaner asset -- Request a temporary or loaner asset or consumable and use it for a short period.
        
        Acknowledge receipt of assets on the Employee Center portal -- After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.
        
        Confirming the assigned serialized hardware assets -- As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal.
        
        Confirm the assigned assets using the Now Mobile app -- As an employee, acknowledge or deny the ownership of the serialized hardware assets assigned to you using the Now Mobile app.
        
        Confirm the assigned assets on the Employee Center portal -- As an employee, acknowledge or deny the ownership of the serialized hardware assets assigned to you on the Employee Center portal.
        
        Raise issue related to your asset on the Employee Center portal -- Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.
      - Manage hardware asset tasks using the Mobile Agent application -- Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.
        
        Manage hardware asset repair tasks using the Mobile Agent application -- Manage all the repair tasks associated with the defective hardware assets in your stockroom using the intuitive Mobile Agent application.
        
        View your hardware asset repair tasks using the Mobile Agent application -- View the Troubleshoot asset, Repair asset, and Evaluate asset tasks assigned to you by using the Mobile Agent application.
        
        Start work on a asset repair task -- Indicate in the Mobile Agent application when you start work on a repair task assigned to you.
        
        Record time spent on asset repair task -- Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks using the Mobile Agent application. After you start working on a task, you can pause and resume work. You can also record the time worked manually.
        
        Pause a hardware asset repair task using the Mobile Agent application -- Record a break from a repair task for the hardware assets using the Mobile Agent application if you’re not continuing to work on it.
        
        Manually record time spent -- Record time worked on a hardware asset repair task manually and provide any additional comments on the task using the Mobile Agent application.
        
        Close a hardware asset repair task using the Mobile Agent application -- Complete an assigned hardware asset repair task and mark the task as closed using the Mobile Agent application.
        
        Manage hardware asset pick tasks using the Mobile Agent application -- Work on the hardware asset pick tasks assigned to you by using the Mobile Agent application.
        
        Start work on asset pick task -- Indicate in the Mobile Agent application when you start work on an asset pick task assigned to you.
        
        Record time spent on asset pick task -- Manage and record time worked on hardware asset pick tasks using the Mobile Agent application. After you start working on a task, you can pause and resume work.
        
        Pause a hardware asset pick task using the Mobile Agent application -- Record a break from a hardware asset pick task by using the Mobile Agent application if you’re not continuing to work on it.
        
        Locate and pick assets -- Locate a hardware asset placed in a specific aisle and space in the stockroom by using indoor maps. After locating the asset, pick and drop off the asset to another location within the stockroom using the Mobile Agent application.
        
        Manage asset put away using the ServiceNow Agent application -- Scan and put away the assets from the receiving bay in the designated aisle-space using the ServiceNow Agent application.
        
        Put away assets using the ServiceNow Agent application -- Scan available assets in the inventory and perform an asset put away task in the designated scanned drop-off location.
      - Use HAM advisor -- As a CMDB administrator, you can use the Hardware Asset Management (HAM) dashboard in CMDB success advisor to keep hardware asset data accurate and aligned with data quality guidelines.
        
        HAM model category recommendations -- CMDB success advisor analyzes hardware asset data in your instance to recommend which model categories should be in your HAM advisor scope.
        
        Set up advisor -- Use the CMDB success advisor application to configure and manage the CMDB success advisor for Hardware Asset Management (HAM).
        
        Manage HAM opt-in and opt-out categories -- You can opt in to Hardware Asset Management (HAM) license resource categories to make the corresponding model categories available for selection in CMDB success advisor for HAM.
        
        Opt in resource categories -- You can opt in to Hardware Asset Management (HAM) license resource categories to make the corresponding model categories available for selection in CMDB success advisor for HAM.
        
        Opt out resource categories -- You can opt in to Hardware Asset Management (HAM) license resource categories to make the corresponding model categories available for selection in CMDB success advisor for HAM.
        
        Get started with dashboard setup -- The HAM advisor dashboard can be configured automatically on installation or upgrade, or manually through the CMDB success advisor landing page.
        
        Automatic dashboard setup -- CMDB success advisor can automatically configure the HAM advisor dashboard after installation or upgrade, providing immediate access to pre-configured hardware asset insights without selecting model categories manually.
        
        Manual dashboard setup -- If the HAM advisor dashboard was not configured automatically, set it up manually by selecting the model categories that define the HAM scope.
        
        Edit model category selection -- Manage the scope of your advisor for Hardware Asset Management (HAM) by editing model categories in CMDB success advisor to support your targeted HAM outcomes.
        
        Monitor HAM data quality -- The CMDB success advisor for HAM dashboard enables CMDB administrators to identify and address data quality issues specific to HAM in the Configuration Management Database (CMDB).
        
        Improve HAM data quality -- The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Hardware Asset Management (HAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB).
        
        Analyze data integrations -- Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.
        
        Review -- Review both existing and suggested Discovery patterns and Service Graph Connectors to improve your HAM data coverage.
        
        Evaluate -- Identify supported model categories and attributes from a Discovery pattern or Service Graph Connector to evaluate data coverage and upgrade requirements.
        
        Analyze CMDB settings -- Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) to hardware asset synchronization, life cycle alignment, and Hardware Asset Management (HAM) data quality.
        
        Evaluate CMDB settings for HAM -- Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) to hardware asset synchronization, life cycle alignment, and Hardware Asset Management (HAM) data quality.
        
        Assess settings -- Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) to hardware asset synchronization, life cycle alignment, and Hardware Asset Management (HAM) data quality.
        
        HAM data indicators -- Indicators enable viewing of high-level metrics that highlight data quality, completeness, and synchronization issues across hardware assets and configuration items (CIs).
    - Reference -- Reference topics provide additional information about the lists and forms that you use to configure and administer Hardware Asset Management.
      - Domain separation and Hardware Asset Management -- Domain separation is supported in Hardware Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
      - Quick start tests for Hardware Asset Management -- Validate that Hardware Asset Management (HAM) still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
      - Hardware Asset Workspace roles -- Details of the out-of-the-box roles that can access Hardware Asset Workspace.
      - Supported asset tasks on Now Mobile app -- The ServiceNow Now Mobile app supports a limited set of Hardware Asset Management task types in the My Group tasks view.
      - Stockroom types -- Stockroom types are categories of stockrooms.
      - Installed with Hardware Asset Management -- Several types of components are installed with activation of the sn_hamp plugin, including tables, user roles, and scheduled jobs.
      - Asset record fields -- Fields on the Hardware Asset Details form help you create hardware, software, consumable, bundle, pallet, mobile, and facility assets.
      - Consumable model fields -- Consumable Models form and related list field descriptions.
      - Asset audit fields -- Create New Asset Audits form and related fields description.
      - Audit results -- The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.
      - Hardware model details -- Find the hardware model details and related list field descriptions.
      - Model lifecycle form -- Fields on the hardware or consumable model lifecycle form and their descriptions.
      - Hardware disposal order stages -- A hardware disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.
      - Components installed with Hardware Model Normalization -- Several types of components are installed with activation of the Hardware Model Normalization plugin, including tables.
      - HAM Success Goal Details -- Fields on the HAM Success Goal Details form help you create success goals for tracking the success of the Hardware Asset Management application in your instance.
      - HAM Success Activity -- Fields on the HAM Success Activity form help you create success activities to track the success of your created goals.
      - Maturity item details -- Fields on the Maturity item details form help you view and update the state and success goal of the maturity item.
      - Maturity stages of your Hardware Asset Management program -- The maturity of your Hardware Asset Management (HAM) program is divided into three stages such as Crawl, Walk, and Run.
      - Task closures that create shipment records -- A shipment record is created automatically when any shipment task is closed. You can track a shipment easily by specifying a tracking number and shipping carrier on the shipment task.
      - Remote task definition inbound and outbound fields -- The inbound and outbound fields of the remote task definition required for the Zero Touch Refresh flow.
      - Decision tables for Hardware Asset Management flows -- These readily available decision tables help you customize the flows in some of the Hardware Asset Management features.
      - Service Catalog variable form fields -- Fields on the variable help you to define variables for a catalog item.
      - Asset put away task fields -- Fields on the Asset put away task form help you create a put away task for the in stock assets.
      - Read-only and client script modifiable fields -- Comprehensive reference of HAM table fields that are restricted from UI editing and those which can be modified using client scripts.
      - Hardware Asset Management system properties -- System properties control asset lifecycle, procurement, inventory, reporting, and system configuration for the Hardware Asset Management application. You can view and update these properties from the Properties setup item in the Configuration Console.
      - Modules in the Configuration Console for HAM -- Module-by-module listing of the setup items in the Configuration Console for HAM, with descriptions of what each item configures.
    - HAM integrations -- The Hardware Asset Management (HAM) application integrates with external systems and ServiceNow platform capabilities to extend asset data quality, lifecycle visibility, and device management across your organization.
      - HAM integration with Contract Management Pro -- Use the Hardware Asset Management (HAM) and Contract Management Pro integration to perform contract and obligation extraction from signed contract documents.
      - HAM integration with Zero Touch Mobility -- ServiceNow Hardware Asset Management is integrated with Samsung SDS Zero Touch Mobility to manage the complete life-cycle of mobile devices.
    - ServiceNow Otto for Hardware Asset Management (HAM) -- Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows.
    - Device as a Service -- The Device as a Service (DaaS) feature provides assets and asset management services to the customers of DaaS providers via a subscription model.
      - Configuring DaaS -- Plan and configure the Device as a Service (DaaS) features and functionalities.
        
        Install Hardware Asset Management for DaaS -- You can install the Hardware Asset Management for DaaS application (com.sn_daas_ham) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.
      - Managing inbound asset orders for DaaS assets -- Following a request for a hardware asset, an inbound asset order is associated with this request by creating an order in the DaaS provider interface.
        
        Create an inbound asset order -- Create an inbound asset order to associate a customer request to an asset order.
        
        Create an inbound asset order line -- Create an inbound asset order line for every asset in an inbound asset order.
        
        Select an asset -- Select a DaaS asset matching the model specified by the DaaS provider by using the Asset selection task.
        
        Pick the selected asset -- Pick the selected asset by using the Asset pick task.
        
        Prepare the picked asset -- Prepare the picked asset by inspecting the checklist and also check for any defects by using the Asset prepare task.
        
        Ship the prepared asset -- Ship the prepared asset and capture the shipment details by using the Asset ship task.
        
        Receive the shipped asset -- Once the shipment of the asset is complete, confirm the receipt of the asset by using the Receive task.
      - Managing RMA response orders for DaaS assets -- Following a request for a hardware asset return or replacement, a Return Merchandise Authorization (RMA) order is associated with this request by creating an RMA response order in the DaaS provider interface.
        
        Create an RMA response order -- Create a Return Merchandise Authorization (RMA) response order to associate an RMA request for an asset.
        
        Create an RMA response order line -- Create a Return Merchandise Authorization (RMA) response order line for every asset in an RMA response order.
        
        Assess the RMA asset -- Assess the Return Merchandise Authorization (RMA) asset using either an on-site or off-site assessment procedure.
        
        Schedule a visit to the customer site -- Schedule a visit of the DaaS provider representative to the customer location.
        
        Evaluate the RMA asset -- Evaluate the Return Merchandise Authorization (RMA) asset on the scheduled date at the customer location.
        
        Repair the RMA asset -- Indicate whether the Return Merchandise Authorization (RMA) asset has been repaired or considered unrepairable.
        
        Evaluate the repaired asset -- Evaluate the status of the repaired asset and indicate the evaluation result as redeployable or identified for disposal.
        
        Ship the asset to the DaaS provider -- Return the asset to the DaaS provider and record the shipment details using the Ship task.
        
        Receive asset -- After the shipment of the asset to the DaaS provider is complete, confirm the receipt of the asset by using the Receive task.
      - DaaS reference -- Reference topics provide additional information about the lists and forms that you use to configure and administer Asset as a Service.
        
        Components installed with Hardware Asset Management for DaaS -- Several types of components are installed with activation of the Hardware Asset Management for DaaS (com.sn_daas_ham) plugin, including tables and user roles.
  - Cloud Cost Management -- ServiceNow Cloud Cost Management application (formerly Cloud Insights) gives you visibility and control of your cloud usage and costs. It helps you discover all your cloud resources, break down cloud spend by cost center, business service, and other entities. You also get recommendations on how to reduce cloud spend and automate repetitive cost optimization tasks.
    - Explore -- Learn more about Cloud Cost Management with a sample workflow and reviewing the benefits that it can provide for different users in your organization.
      - AI in Cloud Cost Management -- Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.
        
        Supporting information -- Get a quick overview of the important information related to the ServiceNow Otto for Cloud Cost Management application.
        
        Generative AI skills -- Streamline cloud spend management tasks in the Cloud Cost Management Workspace by using the generative AI skills available in the ServiceNow Otto for Cloud Cost Management application.
      - Cloud Cost Management Infra Stack -- Use the Cloud Cost Management Infra Stack application to process and download billing files with improved data processing speed. The Cloud Cost Management Infra Stack application also supports high transaction volumes.
      - Cloud Cost Management Workspace -- Use the Cloud Cost Management Workspace, the intuitive and streamlined user interface of the Cloud Cost Management application, to analyze the full range of costs that are associated with cloud resources. You can identify and act on opportunities to save money and optimize operations.
        
        Cloud cost overview -- Enhance your experience by using the modernized and user-friendly Cloud Cost Management overview. This overview page helps you use the Cloud Cost Management application more effectively by reducing complexity.
        
        Spend view -- Ensure accurate spend reporting by using the Spend view in the Cloud Cost Management Workspace.
        
        Spend analytics -- The Spend analytics page gives you visibility of your cloud spending data across multiple report types, including cloud spend, Kubernetes spend, and shared cost. Use saved views to store and reload your preferred filter configurations, including cost type, time range, and group-by selections.
        
        Saved views -- The Saved views page displays all spend analytics views saved for your organization. Use this page to manage your customized views.
        
        Optimization view -- Use the Optimization view in the Cloud Cost Management Workspace to review savings opportunities and act on recommendations across Unused resources, Rightsizing, Business hours, and Commitments.
        
        Budget view -- Understand budget compliance by groups and service accounts can significantly improve oversight and reduce cloud spend.
        
        Business Insights view -- The Business Insights view in the Cloud Cost Management Workspace provides a unified outlook of your cloud and non-cloud costs. This view helps finance, FinOps, and business teams understand the total cost of ownership (TCO) and unit economics for applications, departments, and business units.
        
        Operations view -- Use the Operations view in the Cloud Cost Management Workspace to view and manage your preferences, cost usage tags, and administration-related operations.
        
        Admin view -- The Admin view in the Cloud Cost Management Workspace enables you to install, set up, and configure the application through a guided experience.
      - Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard -- Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.
      - Discovering your cloud resources for use -- Select the service accounts to discover, the credentials for accessing the accounts, and the MID Servers that scan the resources. If you use the Discovery application, the Discovery Manager wizard simplifies the configuration process for discovering cloud attributes. If you use a different method for discovering resources, you can skip this configuration operation.
      - Unused resources -- The Unused resources feature analyzes usage data to identify resources that are wasting money because they aren’t being used. You can schedule Unused resources jobs to power off or terminate the resources that you specify.
        
        Unused resources analysis for AWS -- Cloud Cost Management uses an optimized Unused resources process for each provider. For AWS, Cloud Cost Management compares the calculated potential costs to actual billed costs and then generates recommendations.
        
        Unused resources analysis for Microsoft Azure -- Cloud Cost Management uses an optimized Unused resources process for Microsoft Azure to identify optimization opportunities specific to your environment.
        
        Unused resources analysis for Google Cloud -- Cloud Cost Management uses an optimized Unused resources process for each provider.
      - Rightsizing resources -- The Rightsizing feature analyzes resource usage to recommend better sizes for resources that are wasting money by being over-provisioned or underused. A confidence rating and predicted savings support each recommendation. Schedule Rightsizing jobs to resize the resources you specify.
        
        Rightsizing analysis for AWS -- Cloud Cost Management uses a process that is optimized for each provider. For AWS, Cloud Cost Management compares the calculated potential costs to actual billed costs and then generates recommendations.
        
        AWS only – Rollback on failed Rightsizing attempts -- AWS only: If a Rightsizing action fails, the system immediately performs a rollback to return the resource to its original size, restarts the resource if needed, updates the change request with full details, and updates Rightsizing report data.
        
        Rightsizing analysis for Microsoft Azure -- Cloud Cost Management uses an optimized Rightsizing process for Azure to identify optimization opportunities specific to your environment.
        
        Rightsizing analysis for Google Cloud -- Cloud Cost Management uses an optimized Rightsizing process for each provider.
      - Business hours -- A Business Hours job applies policies to identify cloud resources that are running when they should be powered off. It reports those resources and starts or stops them on a schedule you define. Running resources during business hours only can help reduce your cloud spend.
      - Commitments -- The Commitments feature recommends resources that could decrease costs by the conversion of on-demand payment plans to reservation plans. These plans are also called committed-use discounts, committed-use savings plans, or reserved instance plans.
      - Unassigned resources -- Unassigned resources policies help you to identify the resources that aren’t associated with a change group and to assign them appropriately. When a resource is assigned to the correct group, the resource can be appropriately governed even as it goes through stages such as patching, upgrading, and reconfiguring.
      - Cloud budgets -- To manage your cloud spend, you can define and monitor custom budget plans. The system compares the plans with billing data to calculate and report on how well budgets are being met. Understanding budget compliance by groups and service accounts can significantly improve oversight and reduce cloud spend.
      - Cloud service categories in Cloud Cost Management -- Provider services are grouped into service categories in Cloud Cost Management. This grouping enables you to use filters to focus your analysis on particular types of service.
      - Cost usage tags -- Cost usage tags in the Cloud Cost Management application are the tag key-value pairs that cloud providers attach to billing line items when resources are deployed.
        
        Tag categories -- Tag categories in the Cloud Cost Management application enable grouping multiple tag names under a single category, making it simpler to track costs against specific business entities. In the provider portal, you can define cost tags to associate resource usage with specific business entities. For example, the Application, Test, and QA tags represent cost centers.
        
        Tag category source -- The Tag category source setting controls how the Cloud Cost Management application maps cloud resource tags to business entities for cost attribution and reporting.
    - Configure -- Plan and configure Cloud Cost Management to gain visibility into your total cloud consumption, reduce costs, and optimize the operations of your cloud platforms.
      - Install Cloud Cost Management -- You can install the Cloud Cost Management application (sn_clin) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.
      - Install Cloud Cost Management Infra Stack -- You can install the Cloud Cost Management Infra Stack application (sn_cld_infra_stack) if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes related ServiceNow Store applications and plugins if they aren’t already installed.
      - Upgrade Cloud Cost Management -- You upgrade Cloud Cost Management on the System Applications page.
      - Configure a change creator user for Cloud Cost Management -- Create and configure a change creator user so that the Cloud Cost Management application can create change requests on behalf of the insights_admin or insights_owner.
      - Configure Cloud Cost Management for AWS -- The Cloud Cost Management application is available on the ServiceNow Store.
        
        Configuring access to CI data on your account -- To ensure secure and reliable communications, the Discovery process communicates with your cloud provider accounts and cloud resources through one or more MID Servers. You can set up the MID Servers on your network or in one of your cloud networks.
        
        Proxy server configuration for your Cloud Cost Management MID Server -- You can configure any MID Server to use a proxy server for Cloud Cost Management operations. Proxy servers support all cloud-based activities such as running Discovery, Billing Download jobs, and Price Sheet Download jobs.
        
        Add an AWS service account -- Add an AWS service account to store the credential and access information.
        
        Create an AWS IAM user policy for Cloud Cost Management -- Create an Identity and Access Management (IAM) user profile that enables access to AWS data.
        
        Set up AWS Assume Role authentication for Cloud Cost Management -- Configure AWS Identity and Access Management (IAM) roles and permissions to enable Cloud Cost Management using Assume Role authentication.
        
        Add an AWS GovCloud service account -- If your organization uses AWS GovCloud (US) regions, you create a service account for each region. The credentials that you create during the service account creation, are used for Cloud Discovery and Cloud Cost Management.
        
        Create AWS Gov accounts mapping -- Create an AWS GovCloud account mapping with an associated standard AWS account to enable Cloud Cost Management to consolidate usage data and provide accurate cost recommendations across your government cloud environment.
        
        Set up access to AWS billing and usage data -- Set up access to AWS billing and usage data by following the steps.
        
        Create AWS credentials -- Create credentials in the AWS Management Console to specify the credentials of the user when you configure the MID Servers that communicate with your AWS account.
        
        Create a record of AWS credentials in Cloud Cost Management -- Create a record of the AWS credentials in Cloud Cost Management.
        
        Enable cost allocation in AWS for Kubernetes cluster -- Enable cost allocation for a Kubernetes cluster in AWS Management Console before you run a AWS Billing download job to view the Kubernetes spend.
        
        Schedule and manage the Billing Download jobs -- Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.
        
        Add a CI class type for billing data accuracy -- Specify the details of a new CI or CI type to enable the CI placement process to assign cost and usage data correctly. The process is a part of Billing Download job execution. The CI placement process associates downloaded cost and usage data with the appropriate CIs.
        
        Cancel an AWS Billing download job -- A Billing download job obtains billing and usage data from each payer account for AWS. The Rightsizing, Unused resources, and Business hours processes use billing and usage data when generating recommendations. You can cancel any Billing download job individually.
        
        Processing AWS billing jobs with Assume role authentication -- Use the Cloud Cost Management Infra Stack application to process and download the AWS billing files with Assume role authentication at a better speed.
        
        Schedule and manage the Cloud Cost Management jobs that download AWS price sheets -- A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.
        
        Cancel an AWS Price sheet download job in Cloud Cost Management -- An AWS Price sheet download job downloads price sheet data from AWS. You can cancel any Price sheet download job individually.
      - Configure Cloud Cost Management for Microsoft Azure -- The Cloud Cost Management application is available on the ServiceNow Store.
        
        Configuring access to CI data on your Microsoft Azure account -- To enable Discovery to communicate with your Microsoft Azure account, you specify your Service Principal credentials while configuring the MID Servers that communicate with your Microsoft Azure account.
        
        Proxy server configuration for your Cloud Cost Management MID Server -- You can configure any MID Server to use a proxy server for Cloud Cost Management operations. Proxy servers support all cloud-based activities such as running Discovery, Billing Download jobs, and Price Sheet Download jobs.
        
        Set up access to Microsoft Azure billing and usage data -- Set up access to Microsoft Azure billing and usage data depending on your agreement type.
        
        Create a Microsoft Azure service principal -- Give Cloud Cost Management access to Microsoft Azure billing and usage data by creating a Microsoft Azure service principal.
        
        Add a Microsoft Azure government service account -- Add a Azure GovCloud service account to store the credential and access information. The government service account is designed specifically for U.S. government agencies and their authorized partners.
        
        Add a Microsoft Azure service account -- Add an Azure service account to store the credential and access information. You can use this service account for commercial purpose and it should be different from your Azure government service account.
        
        Add the Enrollment Reader role to the Microsoft Azure service principal -- Assign the Enrollment Reader role to the Azure service principal for your Enterprise Agreement (EA) account to retrieve billing, purchase, and pricing data. You can assign this role using a Microsoft API.
        
        Add the Billing Profile Reader role to the Azure service principal -- Assign the Billing Profile Reader role to the Azure service principal for your Microsoft Customer Agreement (MCA) account to download Azure price sheet data.
        
        Create a record of Microsoft Azure credentials in Cloud Cost Management -- Securely store your Microsoft Azure credentials in the ServiceNow AI Platform credentials store. You must create a service account that accepts billing data for Cloud Cost Management.
        
        Create exports on the Azure portal -- Create exports for your Azure service account to download Azure billing data.
        
        Schedule and manage Azure billing download jobs -- Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.
        
        Cancel an Azure Billing download job in Cloud Cost Management -- A Billing download job obtains billing and usage data from each payer account for Azure. The Rightsizing, Unused resources, and Business hours processes use billing and usage data when generating recommendations. You can cancel any Billing download job individually.
        
        Configure the chunk size of Microsoft Azure billing blob -- Reduce the time required to download Azure billing files by defining the chunk size of a blob.
        
        Schedule and manage the Cloud Cost Management jobs that download Microsoft Azure price sheets -- A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.
        
        Cancel an Azure Price sheet download job in Cloud Cost Management -- An Azure Price sheet download job downloads price sheet data from Azure. You can cancel any Price sheet download job individually.
      - Configure Cloud Cost Management for Google Cloud -- The Cloud Cost Management application is available on the ServiceNow Store.
        
        Configuring access to CI data on your Google Cloud account -- To ensure secure and reliable communications, the Discovery process communicates with your cloud provider accounts and cloud resources through one or more MID Servers. You can set up the MID Servers on your network or in one of your cloud networks.
        
        Proxy server configuration for Cloud Cost Management MID Server -- You can configure any MID Server to use a proxy server for Cloud Cost Management operations. Proxy servers support all cloud-based activities such as running Discovery, Billing Download jobs, and Price Sheet Download jobs.
        
        Add a Google Cloud service account -- Add a Google Cloud service account to store the credential and access information.
        
        Setup roles for Google Cloud billing download -- To perform billing download for Google Cloud, you need specific roles and permissions for various features.
        
        Set up access to Google Cloud billing and usage data -- Set up access to Google Cloud Platform (GCP) billing and usage data by following the steps.
        
        Set up and configure billing data export in Google Cloud -- Create a Google Cloud billing account, set up a project and BigQuery dataset, and enable detailed usage cost export so Cloud Cost Management can download your Google Cloud billing data.
        
        Create Google API credentials -- To access data securely on your provider account, the Discovery process must be present with appropriate credentials.
        
        Enable cost allocation in Google Cloud for Kubernetes cluster -- Enable cost allocation for each Kubernetes cluster before you run a Google Cloud Billing download job to view the Kubernetes spend.
        
        Schedule and manage the Billing Download jobs for Google Cloud -- Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.
        
        Add a CI class type for billing data accuracy -- Specify the details of a new CI or CI type to enable the CI placement process to assign cost and usage data correctly. The process is a part of Billing Download job execution. The CI placement process associates downloaded cost and usage data with the appropriate CIs.
        
        Cancel a Google Cloud Billing download job -- A Billing download job obtains billing and usage data from each payer account for Google Cloud. The Rightsizing, Unused resources, and Business hours processes use billing and usage data when generating recommendations. You can cancel any Billing download job individually.
        
        Schedule and manage the Cloud Cost Management jobs that download Google Cloud price sheets -- A Price Sheet Download job downloads and stores price sheet data.
        
        Cancel a GCP Price sheet download job in Cloud Cost Management -- An GCP Price sheet download job downloads price sheet data from Google Cloud Platform (GCP). You can cancel any Price sheet download job individually.
      - Configure ServiceNow Otto for CCM -- Configure the ServiceNow Otto for Cloud Cost Management application to use the generative AI skills for spend summarization.
        
        Install -- If you have the admin role, you can install the ServiceNow Otto for Cloud Cost Management (CCM) application. ServiceNow Otto for CCM enables cloud resource managers and users to use the capabilities of generative AI skills in Cloud Cost Management.
    - Use -- Use Cloud Cost Management to rightsize, identify, assign, manage, and analyze usage data of your cloud resources.
      - Analyze cloud spend using the Cloud cost summarizer generative AI skill -- View actionable optimization insights with a comprehensive AI-generated summary of your cloud spend trends, top cost drivers, and budget alignment with your selected filters and groupings.
      - Manage unused resources -- Reduce cost by identifying the unused resources and scheduling jobs to power-off or terminate the unused resources.
        
        Configure Unused resources operations -- The Unused resources feature recommends termination or power-off for resources that are wasting money because they aren’t being used. Configure Unused resources processes and specify the potential savings that trigger notifications.
        
        Schedule unused resources to be powered off or terminated -- To terminate or power off an unused resource, add it to an Unused resources job, specify whether to terminate or power off, and specify when the job should run. You can also move resources from one scheduled job to a different job.
        
        Move a resource to a different Unused resources job -- You can add resources to a currently scheduled job, move resources from one job to another, or remove resources from a job.
        
        Exclude a resource from Unused resources analysis -- To ensure that a particular resource is not considered or recommended for Unused resources, add the resource to the Excluded Resources list. The system continues to collect cost and usage data but does not consider the resource for the processes of Unused resources.
        
        View or edit scheduled and completed Unused resources jobs -- View and manage the upcoming and completed Unused resources jobs.
      - Resize resources with Rightsizing -- Gain better visibility of resource usage by identifying your over-provisioned or underused resources, configuring rightsizing operations, implementing rightsizing recommendations, and performing various rightsizing operations.
        
        Configure Rightsizing operations -- Configure Rightsizing processes and specify the amount of potential rightsizing savings that triggers notifications.
        
        Specify rate discounts for accurate pricing for Rightsizing recommendations -- Specify the provider's discount rate for each service account to enable Rightsizing calculations. To generate accurate recommendations, the system analyzes 14 days of usage data, applies price sheet rates, and appropriate discounts.
        
        Define a metric threshold -- To enable accurate memory usage data for use in generating Rightsizing recommendations, you first define memory metrics in your account. You then define a custom memory metric in Cloud Cost Management.
        
        Schedule resources to be rightsized -- To rightsize a resource, add it to a Rightsizing job and specify when the job should run. You can also move resources out of one scheduled job into a different job or remove a resource from a job.
        
        Move a resource to a different Rightsizing job -- You can add resources to a currently scheduled job, move resources from one job to another, or remove resources from a job.
        
        Exclude a resource from Rightsizing analysis -- To ensure that a particular resource is not considered or recommended for Rightsizing, add the resource to the Excluded Resources list. The system continues to collect cost and usage data but does not consider the resource for Rightsizing.
        
        View or edit scheduled and completed Rightsizing jobs -- View and manage the upcoming and completed Rightsizing jobs.
      - Improve resource usage with Business hours -- Improve resource usage and reduce your cloud spend by running resources during the specified business hours.
        
        Configure Business hours operations -- Enable or disable the Business hours feature and set a non-business-hour spend threshold to trigger notifications to users or groups. This action helps control unnecessary resource usage and reduce costs.
        
        Create Business hours schedule -- Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule.
        
        Define or update a Business hours policy -- A Business hours job applies policies to identify resources running outside the specified hours, reports them, and manages the start and stop of resources on a specified schedule. Running only during specified business hours can significantly reduce your cloud spend.
      - Reduce resource cost with Commitments -- View the Reserved Instances (RI) report, implement recommendations, and configure processes to convert on-demand payment plans to reservation plans, and save the cost of your resources.
        
        Configure Commitments operations -- View the Reserved Instances (RI) report, implement recommendations, and configure processes to convert on-demand payment plans to reservation plans, and save the cost of your resources.
      - Manage cloud budgets -- Define and monitor custom budget plans for managing your cloud spend by using the Budget view in the Cloud Cost Management Workspace.
        
        Create or update a budget policy -- Define and monitor custom budget plans for managing your cloud spend by using the Budget view in the Cloud Cost Management Workspace.
      - Manage Cloud Cost Management subscriptions -- Reduce your licensing costs by choosing only the Cloud Cost Management Resource Categories that you use.
        
        Managed IT Resource types -- There are three IT Resource categories in ServiceNow Cloud Cost Management - Server, PaaS Resources, and IaaS Storage.
        
        View the license report for the Cloud Cost Management application -- View details of the subscriptions purchased and consumed by your organization for the managed IT resource types such as Server, End User Computing Device, and Database using the ITAM License Report.
      - Assign service accounts to an insights_owner -- Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.
        
        Update or reassign insights_owner privileges -- Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.
        
        View the service accounts owned by an insights_owner -- View the list of users that have the insights_owner role and the service accounts that each owner owns.
      - Exclude a resource from all Cloud Cost Management reports -- To ensure that cost data for a particular resource doesn’t appear in a report, you exclude the resource by adding it to the Excluded Resources list.
        
        Remove a resource from the Excluded Resources list -- You can remove a resource from the Excluded Resources list.
      - Create and update a tag category -- Create a tag category to enable multiple tag names for representing costs against a single business entity. For example, multiple users might independently have created the tag names "App", "AppService", and "appl" to indicate applications. With a tag category of "Application", any costs for items tagged App, AppService, or appl are correctly assigned as costs against an application.
        
        Select a tag category source -- Select a tag category source to control how the Cloud Cost Management application maps cloud resource tags to business entities for cost attribution and reporting.
        
        Add or update a tag value for an AI Service tag category -- Associate a tag name with its corresponding tag value whenever a new AI service or a category within an existing AI service is introduced for Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
      - Upload business data for unit economics -- Upload revenue and unit count data to populate the Unit economics dashboard in the Business Insights view. This Unit economics dashboard enables you to view unit count data across applications, departments, and business units.
      - Create or update a shared cost allocation policy -- Create a shared cost allocation policy with  different allocation types to split the cost of shared cloud resources among various business lines.
      - Set up or update preferred currency options -- Set up or update the preferred currency options for your cloud cost and usage data to gain reporting flexibility. These currency options become available for Cloud Cost Management users to choose from.
        
        Choose preferred currency for cost and usage data -- Choose your preferred currency from the available options that will be shown for all the billing and usage data. The currency that you choose becomes the display currency on all the dashboard widgets, recommendations (rightsizing, business hours, unused resources, reservation/savings plan), budgets, and billing data.
      - Compare MetricBase data with spend data -- Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) to diagnose and troubleshoot Cloud Cost Management billing issues.
    - Cloud Cost Management reference -- Reference topics provide additional information about the lists and forms that you use to configure and administer Cloud Cost Management.
      - Domain separation and Cloud Cost Management -- Domain separation is unsupported for Cloud Cost Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
      - Cloud Cost Management roles -- Roles are installed with the activation of the Cloud Cost Management application.
      - Components installed with Cloud Cost Management -- Several types of components are installed with activation of the Cloud Cost Management application, including tables, user roles, and scheduled jobs.
      - System properties for Cloud Cost Management -- These system properties are available for the Cloud Cost Management application.
      - Cloud service categories in Cloud Cost Management for Amazon AWS Cloud services -- In Cloud Cost Management, provider services are grouped into service categories. This grouping enables you to use filters to focus your analysis on particular types of service (for example, Compute or Database). To perform more targeted analysis, you can filter for particular services within a service category (for example, Amazon ElastiCache or Azure Database for PostgreSQL are services in the Database category).
      - Cloud service categories in Cloud Cost Management for Microsoft Azure services -- In Cloud Cost Management, provider services are grouped into service categories. This grouping enables you to use filters to focus your analysis on particular types of service (for example, Compute or Database). To perform more targeted analysis, you can filter for particular services within a service category (for example, Amazon ElastiCache or Azure Database for PostgreSQL are services in the Database category).
      - Cloud service categories in Cloud Cost Management for Google Cloud services -- In Cloud Cost Management, provider services are grouped into service categories. This grouping enables you to use filters to focus your analysis on particular types of service (for example, Compute or Database). To perform more targeted analysis, you can filter for particular services within a service category (for example, Amazon ElastiCache or Azure Database for PostgreSQL are services in the Database category).
      - List of Budget policy creation fields -- Fields on the Budget policy creation form help you create a budget policy to specify a budgeted amount, cost type, reset period, and other aspects of the budget.
      - List of Shared cost allocation policy fields -- Fields on the Shared cost allocation policy creation form help you create a shared cost allocation policy.
      - List of default tag categories -- View the list of default tag categories on the Tag categories page. A tag category helps you to enable multiple tag names for representing costs against a single business entity.
      - List of default Cloud categories for AI services -- List of default Cloud categories applicable to the Machine Learning service category for managing AI services.
      - Supported CI class types for Amazon AWS Cloud services -- Supported CI class types for AWS enable assigning cost and usage data correctly using the CI placement process. The CI placement process places a subset of CIs into corresponding CI tables that are used in the recommendation generation process for Cloud Cost Management.
      - Supported CI class types for Microsoft Azure services -- Supported CI class types for Microsoft Azure enable assigning cost and usage data correctly using the CI placement process. The CI placement process places a subset of CIs into corresponding CI tables that are used in the recommendation generation process for Cloud Cost Management.
      - Supported CI class types for Google Cloud services -- Supported CI class types for Google Cloud enable assigning cost and usage data correctly using the CI placement process. Some CI class types are placed immediately. The CI placement process places a subset of CIs into corresponding CI tables that are used in the recommendation generation process for Cloud Cost Management.
  - AI Cost Management -- The ServiceNow AI Cost Management application gives you comprehensive visibility and control over your AI spend and usage. The application consolidates cost and usage data from your external AI accounts, helping you track and optimize the total AI spend across your organization.
    - Explore -- The AI Cost Management application provides a central location for monitoring and analyzing your organization's AI spend and usage.
      - Views in AI Cost Management -- The AI Cost Management application contains various views that enable you to monitor and analyze your AI spend and usage.
        
        Home view -- The Home view is the landing page of the AI Cost Management application. This view provides an overview of key AI spend metrics to help you understand your overall AI spend and usage.
        
        Spend view -- The Spend view provides detailed insights into your AI spend and usage. You can view this information by account, product, model, cost center, department, or user.
        
        Alerts center view -- The Alerts center view displays alerts related to your AI consumption spend limits. You can review these alerts to prevent potential AI spend overages so that you can stay within budget.
        
        Settings view -- The Settings view enables you to set up integrations,spend limits and alerts, and enter subscription costs to use with the AI Cost Management application.
    - Configure -- Configure the AI Cost Management application so that you can track usage and monitor spend across your AI services.
      - Install AI Cost Management -- You can install the AI Cost Management application (sn_itam_aicm) if you have the admin role..
      - Integrating with AI providers -- You can integrate with AI providers to track and monitor spend and usage for your AI accounts. Use this information to maintain AI budgets and optimize costs.
        
        Add an Anthropic Claude Enterprise integration -- Add an integration to track and monitor spend and usage for Claude.
        
        Add a Microsoft Copilot integration -- Add an integration to track and monitor spend and usage for Copilot.
        
        Configure Microsoft Copilot integration -- Integrate with a Copilot account to import usage data from Copilot.
        
        Configure Subscription Cost for Microsoft Copilot -- Configure monthly cost per seat for Copilot.
      - Set up an AI spend limit -- Spend limits define the maximum amount of consumption AI spend permitted each month. Align this spend limit with your organization's AI budget thresholds.
        
        Configure an account spend limit -- Create spend limits for individual consumption AI accounts.
        
        Configure a cost center or department spend limit -- Create a consumption spend limit for a cost center or a department.
        
        Configure user spend limit thresholds -- Add thresholds for user consumption spend limits that generate alerts when the threshold is exceeded.
      - Edit spend limits -- Edit spend limits and alert thresholds for accounts, cost centers, departments. Edit alert thresholds for users.
    - Monitoring your AI spend and usage -- You can monitor your AI spend and usage to optimize licensing and reduce costs across your AI application deployments.
      - View your AI spend and usage -- View and analyze your AI spend and usage so that you can optimize your AI licensing costs and plan for future AI investments. You can view your AI spend and usage by account, product, model, cost center, department, or user.
      - Review AI spend alerts -- Review the AI spend alerts that trigger when you exceed the specified spend limit thresholds. These alerts help you maintain visibility and control over your AI spend so that you can avoid unexpected overages and stay aligned with your AI budget.
    - Reference -- Reference topics provide additional information about the AI Cost Management application.
      - Components installed with AI Cost Management -- Several types of components are installed with activation of the sn_itam_aicm plugin, including user roles, scheduled jobs, and tables.
      - Domain separation and AI Cost Management -- Domain separation is unsupported for AI Cost Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  - Asset Audit Response -- The ServiceNow Asset Audit Response application, which is part of ITAM for Financial Services, provides prescriptive workflows to manage and respond to your regulatory audits.
    - Explore -- Learn more about the Asset Audit Response application by reviewing the workflow and understanding the benefits that it can provide to your organization.
      - Asset Governance Workspace -- If you are an asset manager, you can use the Asset Governance Workspace to get a comprehensive view of your assigned evidence requests and to track and manage your responses to those requests.
        
        Asset governance overview -- Enhance your Asset Audit Response experience by using the modernized and user-friendly Asset governance overview. This simplified and intuitive overview helps you use the Asset Audit Response application more effectively by reducing complexity.
      - Audit Workspace -- If you are an audit manager, you can use the Audit Workspace to track and manage your financial regulatory audit engagements and corresponding evidence requests.
      - AI in Asset Audit Response -- Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.
    - Configure -- Configure the Asset Audit Response application so that you can track and manage your financial regulatory audit engagements, evidence requests, and responses to those requests.
      - Install Asset Audit Response -- You can install the Asset Audit Response application (com.sn_audit_response) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
    - Managing audit engagements -- If you are an audit manager, you can create and manage engagements for your financial regulatory audits in the Audit Workspace.
    - Requesting evidence -- If you are an audit manager, you can request evidence for your financial regulatory audit engagements in the Audit Workspace.
    - Fulfilling evidence requests -- If you are an asset manager, you can fulfill evidence requests for financial regulatory audit engagements in the Asset Governance Workspace.
      - Fulfill evidence requests -- Use the Asset Response Guided Experience to fulfill and respond to evidence requests for financial regulatory audit engagements.
    - Reference -- Reference topics provide additional information about the Asset Audit Response application.
      - Installed with Asset Audit Response -- Various components are installed on activation of the Asset Audit Response application.
      - Domain separation and Asset Audit Response -- If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is supported for Asset Audit Response. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  - IT Asset Management content request process -- The IT Asset Management Content Service team manages and supports content requests from IT Asset Management customers.
    - Create IT Asset Management content request -- Create a request for new content through the Service Catalog application for the IT Asset Management content service.
- Enterprise Asset Management -- Enterprise Asset Management is a business application that manages the entire life cycle of your enterprise connected and non connected assets.
  - Explore -- Use the Enterprise Asset Management application to optimize the quality and performance of assets by reducing downtime, increasing asset utilization, and extending asset lifespan while reducing operating costs for asset-intensive organizations.
    - Enterprise Asset Workspace -- Use the Enterprise Asset Workspace to get a comprehensive view of all your assets and manage them efficiently.
      - Enterprise asset overview -- Use the Enterprise asset overview as the landing page for the Enterprise Asset Workspace to get insights into key metrics.
      - Asset analytics view -- Use the Asset Analytics view to get a detailed view of all your assets, their overall performance, and the asset total cost of ownership (TCO).
      - Inventory view -- Use the Inventory view in the Enterprise Asset Workspace to optimize inventory thresholds and automate re-order process. You can create workflows and view detailed information on your inventory.
      - Enterprise asset estate view -- Use the Enterprise asset estate view in the Enterprise Asset Workspace to create and manage your assets. You can also view details such as asset life cycle by state, disposed assets this year, and asset requests.
      - Enterprise model management view -- Use the Enterprise model management view in the Enterprise Asset Workspace to create and manage enterprise models. You can also view details such as model lifecycle overview, model status, and enterprise models up for end of life.
      - Procurement view -- View and manage procurement-related details such as procurement requests, purchase orders, sourcing tasks, and receiving slips through the Enterprise Asset Workspace.
      - Contract and lease management view -- Use the Contract and lease management view in the Enterprise Asset Workspace to create and manage your enterprise asset contracts.
      - Asset operations view -- Use the Asset operations view in the Enterprise Asset Workspace to track and manage shipments, service catalog requests, requested items, catalog tasks, and contract renewal requests.
      - Work management view -- Use the Work management view in the Enterprise Asset Workspace to create and manage maintenance plans, work orders, and work order tasks.
      - Enterprise model normalization view -- Use the Normalization view in the Enterprise Asset Workspace to view information related to normalization such as normalization status, model content service download, lifecycle overview.
      - Admin center view -- Use the Admin center view in the Enterprise Asset Workspace to perform all your configuration and administrative tasks.
    - Configurable workspaces -- Use configurable workspaces to create and manage assets and models for your specific industry or operational environment.
      - Roles to class mapping for configurable workspaces -- In configurable workspaces, roles can access classes in addition to the default seeded classes for each specific role.
    - Enterprise Asset Management data model -- The Enterprise Asset Management data model provides a structured framework for representing, tracking, and managing physical assets and their relationships throughout their life cycles.
      - Enterprise model and asset classes -- The Enterprise Asset Management application supports enterprise model and asset classes that extend base classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, and dependent relationships.
      - Model categories -- Model categories define the relationships between enterprise model classes, enterprise asset classes, and Configuration Management Database (CMDB) CI classes in Enterprise Asset Management. Model categories connect every enterprise asset to the correct model class, asset class, and CI class.
      - Model classification -- Use model classification to organize and categorize enterprise models and their associated assets in a structured, consistent way across the ServiceNow platform.
      - Model types -- Every enterprise model in the Enterprise Asset Management application is assigned a model type that determines its structural nature. Each enterprise model can represent standalone enterprise assets, quantity-tracked consumable assets, or complex assemblies that are comprised of multiple components.
        
        Multi-component models and assets -- Multi-component models and multi-components assets help you track the maintenance of your enterprise assets.
      - Asset groups -- Asset groups in the Enterprise Asset Management application provide a systematic approach to organizing assets based on their functional relationships and their physical placement within an organization. They can help improve data integrity and support maintenance planning, life-cycle tracking, reporting, and access control.
      - Linear assets -- Expand your asset management portfolio by creating and managing linear assets.
    - AI in Enterprise Asset Management -- Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.
    - Indoor maps -- Indoor mapping provides granular location tracking to visualize asset location on a floor map.
    - Mobile Agent application -- You can use the ServiceNow Mobile Agent application to create, update, and view your enterprise assets. You can also use the application to scan enterprise assets for inventory audits and to complete verifications and departures for asset disposals.
  - Configure -- Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.
    - Installing Enterprise Asset Management -- Install the Enterprise Asset Management application so that you can manage the life cycles of your enterprise connected and non connected assets. You can install the application from either the ServiceNow Store or the Admin Home page.
      - Install Enterprise Asset Management from the ServiceNow Store -- You can install the Enterprise Asset Management application (com.sn_eam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
      - Install Enterprise Asset Management from the Admin Home page -- You can install the Enterprise Asset Management application (com.sn_eam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
    - Install EAM Demo Data -- You can install the EAM Demo Data application (com.sn_eam_demo_data) if you have the admin role. The application includes demo data for the Enterprise Asset Management application.
    - Configure and activate agentic workflows -- Configure and activate the agentic workflows that you want to use in the Enterprise Asset Workspace.
    - Manage tabs -- Configure the options to hide or display various tabs, including tabs that are associated with specific model categories, in the Enterprise model management view and Enterprise asset estate view of the Enterprise Asset Workspace.
    - Manage model categories -- You can create model categories for the Enterprise Asset Management application.
    - Create a source -- Create a source that you can then assign to classification codes.
    - Create a classification code -- Create a classification code and assign it to enterprise models and model categories to increase the efficiency of enterprise models.
    - Import classification codes -- Import multiple classification codes at one go to your ServiceNow instance.
    - Manage failure and resolution codes -- Enhance maintenance efficiency with standardized and predefined failure and resolution codes.
      - Create a source -- Create a source to be associated with any failure or resolution code. The source for a code could be internal, external, or even from a manufacturer.
      - Create a failure or resolution code -- Create a failure or resolution code to help enterprise asset technicians identify either the asset failure or the solution to the asset problem.
      - Import failure and resolution codes -- Import multiple failure and resolution codes via Excel templates in the Admin center to assist enterprise asset technicians in diagnosing asset issues and their resolutions.
    - Create a site for asset groups -- Create a site for asset groups in the Enterprise Asset Management application.
    - Manage linear asset types -- Create linear asset types to categorize linear assets.
    - Manage stockroom types -- If the base system stockroom types don't meet your needs, you can create a custom stockroom type in the Enterprise Asset Workspace.
    - Configure roles to class access -- Gain additional access to model categories by mapping individual enterprise roles to additional enterprise classes.
    - Create a calibration category -- Create a calibration category to indicate the type of calibration that you need to perform on your enterprise assets.
    - Create a quality standard -- Create a quality standard to indicate the requirements and guidelines that you must follow while performing your enterprise asset calibrations.
    - Create a service frequency -- Create a service frequency to specify how often you must perform an enterprise asset calibration.
    - Create a calibration attribute library -- Create a library of common calibration attributes that are not associated with any enterprise models or enterprise assets. Use these attributes to define the details and requirements of your commonly used calibrations.
    - Configuring asset TCO -- You can configure your Total Cost of Ownership (TCO) to track the total cost of your assets and to enable capital planning.
      - Configure task rate cards -- Create a task rate card to capture costs per task type in the Enterprise Asset Workspace.
      - Configure labor rate cards -- Create a labor rate card to capture costs by the time consumed on an hourly basis.
      - Create expense lines for closed tasks -- Automatically create expense lines for previously closed tasks, that originally had no expense lines, in order to calculate costs for those tasks.
    - Configuring KPI monitoring settings -- Set up the necessary configurations in the Admin Center to enable the tracking of KPIs for your enterprise assets. These settings enable you to monitor and manage the performance your assets.
      - Opt in to track enterprise asset performance -- Monitor the performance KPIs of enterprise assets in your organization by enabling the KPI tracking for the models to which the assets belong.
      - Create an operational schedule -- Define the scheduled operational time, which is the duration during which the asset will be in use, by creating an operational schedule.
      - Map enterprise assets to an operational schedule -- Create an asset schedule to map the enterprise assets to an operation schedule.
    - Configuring risk -- Manage risk in the Enterprise Asset Management application by creating configuration values for risk likelihood, risk impact, and risk scores.
      - Create values for risk likelihood -- Use the Risk Likelihood module to create configuration values for the likelihood vector.
      - Create values for risk impact -- Use the Risk Impact module to create configuration values for the impact vector.
      - Create values for risk scores -- Use the Risk Score module to create configuration values for risk score bands.
    - Configuring shipping -- Track and manage your enterprise asset shipments in real-time by integrating the Enterprise Asset Management application with third-party shipping carriers using the IT Asset Management integration framework.
      - Create a shipping carrier -- Create a shipping carrier record in the Enterprise Asset workspace to associate the carrier with an integration profile.
      - Script include for shipping carrier integrations -- Before you can integrate the Enterprise Asset Management application with a third-party shipping carrier, that shipping carrier must create a script include that extends the base ITAMShipmentIntegration script. By extending this script, you can connect to the third-party shipping carrier application and retrieve shipment details in real-time.
      - Integrate with a shipping carrier -- Integrate the Enterprise Asset Management application with a third-party shipping carrier so that you can track the real-time status of your enterprise asset shipments.
      - View integration profiles for shipping carriers -- View the integration profiles for your third-party shipping carriers in the Asset operations view of the Enterprise Asset Workspace. These integration profiles enable you to connect to third-party shipping carrier applications so that you can retrieve shipment details for your enterprise assets.
      - Associate a shipping carrier with an integration profile -- Associate a third-party shipping carrier with an integration profile so that you can successfully connect to that shipping carrier.
      - Remove a shipping carrier from an integration profile -- Remove a third-party shipping carrier that you no longer want to associate with an integration profile.
      - Test the integration profile for a shipping carrier -- Test the integration profile for a third-party shipping carrier so that you can mitigate any connection issues that arise.
    - Configure a knowledge article -- Create and edit knowledge articles within a knowledge base to share information across your organization. You can create articles about the Enterprise Asset Management application on subjects such as troubleshooting and configuration.
    - Configure the Google Maps integration for linear assets -- Configure the integration between Google Maps and geomaps, a ServiceNow component, that provides Google Maps functionality while working on linear assets.
    - Opt-in to the Enterprise Asset Management Content Service -- Opt in to the Enterprise Asset Management Content Service to share unnormalized enterprise model data from your organization with ServiceNow to improve the normalization process.
    - Create an enterprise catalog category -- Create an enterprise catalog category to group related product catalog items within the Service Catalog.
    - Configure Field Service Management settings for the Work management view -- Edit your Field Service Management configurations as needed so that you can access and use the Work management view in the Enterprise Asset Workspace.
  - Managing enterprise models and assets -- Create and manage your enterprise models and assets throughout their life cycle.
    - Create and manage enterprise models -- Create and manage your enterprise models to keep track of your enterprise assets.
      - Create a multi-component model -- Create a multi-component model to define more than one model component based on the same product model.
      - Create enterprise models -- Create a model based on a top tier Enterprise Asset Management model category. Use models to manage and keep track of your assets.
      - Create enterprise model components -- Create model components and add them to a model. A model comprising of one or more model components is a multi-component model.
      - Add a substitute model for an enterprise model -- On an enterprise model record, specify the related models that you can substitute the enterprise model with.
      - Add calibration attributes to an enterprise model -- Add calibration attributes to an enterprise model to specify and manage the calibrations that are required for the associated enterprise assets throughout their life cycles.
      - Clone calibration attributes to an enterprise model -- Clone an existing calibration attribute to an enterprise model to add a calibration attribute with similar settings.
      - Enterprise Asset Management normalization -- The Enterprise Asset Management normalization process enables you to normalize your manufacturer, model name, model number, and model type data of your enterprise models.
      - View the enterprise model hierarchy in the Enterprise Asset Workspace -- View the hierarchy details of pre-assembled and user-assembled enterprise models in a tree-like format in the Enterprise Asset Workspace.
      - Manage enterprise model life cycles -- Manage the complete lifecycle of enterprise models by creating calculated lifecycle templates and associating these templates with the models.
        
        Create Calculated model lifecycle templates in the Enterprise Asset Workspace -- Create Calculated model lifecycle templates to manage the complete lifecycle of the models efficiently.
        
        Auto-generate model lifecyle details using template -- Associate an enterprise model with a Calculated model lifecycle template to populate the lifecycle details of the model automatically.
    - Create and manage enterprise assets -- Create and manage enterprise assets throughout their life cycle.
      - Create a multi-component asset -- Track and manage your assets by creating a multi-component asset from a multi-component model.
      - Create enterprise assets -- Create assets for specific model categories in the Enterprise Asset Management application.
      - Create linear assets -- Create linear assets to diversify your Enterprise Asset Management portfolio.
      - Create segments for linear assets -- Create segments for linear assets to assign work orders to the segments. You can also create maintenance plans for the segments.
      - Associate a discrete asset to a linear asset -- Associate a discrete asset to a linear asset in order to query and find these assets from the linear asset at a later point of time.
      - Find linear asset relationships -- You can find relationships between linear assets such as overlapping, continuing, or intersecting assets.
      - Create pallet assets in the Enterprise Asset Workspace -- Create pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.
        
        Add assets to a pallet in the Enterprise Asset Workspace -- Add enterprise, hardware, base, bundle, or consumable assets to a pallet so that you can track and manage them as a group.
        
        Remove assets from a pallet in the Enterprise Asset Workspace -- Remove any enterprise, hardware, base, bundle, or consumable assets that you no longer want to track and manage as part of a pallet.
        
        Using pallet assets to manage your asset inventory in the Enterprise Asset Workspace -- You can manage your asset inventory by using pallets and the assets contained within those pallets in your transfer orders, disposal orders, resale orders, and various consumption workflows.
      - Update enterprise assets that have unknown enterprise models -- If an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.
      - Swap assets for parent multi-component asset -- Swap child assets that are part of a multi-component asset. You can swap out only one child asset at a time.
      - Select assets for user-assembled asset -- Create a user-assembled asset by selecting assets from the parent asset's stockroom.
      - Release assets from the parent asset -- Release a child asset that is no longer required to be associated with its parent asset.
      - Create additional child assets -- Create additional child assets for the model even if the assets are not defined in the model component.
      - Create a TCO report in Enterprise Asset Workspace -- Create a TCO report to compare the actual or projected TCO of assets or to compare the actual or projected asset TCO with the benchmark cost of the enterprise model.
      - Create a TCO report source in Enterprise Asset Workspace -- Create a TCO report source to add report sources to a TCO report.
      - Add calibration attributes to an enterprise asset -- Add calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.
      - Clone a calibration attribute to an enterprise asset -- Clone an existing calibration attribute to an enterprise asset to add a calibration attribute with similar settings.
      - Asset conditions -- Assessing the condition of assets in your organization aids in effective maintenance planning, resource allocation, and managing the asset life cycle.
        
        Create condition templates for condition attributes -- Create a condition template and associate the template to condition attributes for enterprise models and assets.
        
        Define condition attributes on enterprise models and assets -- Define the conditions to be inspected on enterprise models and assets throughout their life cycle.
      - Create an asset group in Enterprise Asset Management -- Create asset groups to create a logical group of entities that includes assets, locations, and users.
        
        Create an asset subgroup in Enterprise Asset Management -- Create a subgroup to add child asset groups to an asset group.
        
        Add assets to an asset group or subgroup -- Add existing assets to an asset group or subgroup.
      - Create consumable assets in Enterprise Asset Workspace -- Create consumables in the Enterprise Asset Workspace to track enterprise assets.
      - Use consumable assets in Enterprise Asset Workspace -- To use consumable assets, ensure that they are in the In stock state and Available substate.
      - Dispose consumable assets in Enterprise Asset Workspace -- Dispose of those consumable assets that are no longer required in your stockrooms.
      - Create an asset onboarding process -- Create an asset onboarding process to walk you through the process of entering important information for assets.
        
        View an automatically created onboarding task -- View an automatically created asset onboarding task.
      - Track assets using indoor maps in the Enterprise Asset Workspace -- Use indoor maps to locate and track the enterprise assets, consumable assets, and pallets that are deployed across your organization. Each indoor map consists of an interactive interface that enables you to visualize where your assets are located within your campuses, buildings, floors, and places.
      - Use Advanced Shipment Notification in Enterprise Asset Management -- Use Advanced Shipment Notification (ASN) to automate and create enterprise asset records for when your assets are in transit.
      - View and add enterprise asset shipments -- Use the Shipments list to view all active enterprise asset shipments from a central location. If an existing shipment doesn’t appear on the list, you can add it manually.
      - Zebra MotionWorks RFID integration for Enterprise Asset Management -- You can integrate your ServiceNow instance with third-party Zebra MotionWorks location solutions to import and view real-time radio-frequency identification (RFID) location data for your enterprise assets.
      - View the asset hierarchy in the Enterprise Asset Workspace -- View the hierarchy details of a multi-component asset in a tree-like format in the Enterprise Asset Workspace.
      - View the Asset task time summary report -- Use the Asset task time summary report to see the details of the time spent on all tasks for an asset and its child assets, grouped by task category.
      - Asset performance reports -- Gain insights into the overall operational efficiency of your organization's enterprise assets by using the asset performance reports available in the Asset analytics view.
        
        Monitor enterprise asset performance with Asset KPIs report -- Track the asset availability and related KPI values in the report to see how well an enterprise asset is performing.
    - Bulk import of your enterprise models and assets -- You can use the EAM Bulk Import subflow to import multiple enterprise models and assets into your ServiceNow instance in one go. You can also use this subflow to bulk update existing models and assets.
      - Importing enterprise models and assets using AI assistance -- You can import enterprise models and assets with minimal human intervention by using AI-assisted import.
        
        Import enterprise models and assets using AI assistance -- Import enterprise models and assets with minimal human intervention by using AI-assisted import.
      - Import enterprise models and assets manually -- Manually import multiple enterprise models and assets in one go in the Enterprise Asset Workspace.
        
        Download seeded templates -- Download seeded templates that you can use for your manual enterprise model and asset imports. You can use the templates as is or modify them based on your organization's needs.
    - Create a multi-asset onboarding process -- Onboard multiple assets at one go by creating a multi-asset onboarding playbook.
    - Managing enterprise asset move orders -- You can use move orders to move in-use or consumed enterprise assets from one location to another.
      - Submitting an enterprise asset move order -- You can submit an enterprise asset move order through either the ServiceNow Service Catalog or the Inventory view of the Enterprise Asset Workspace.
        
        Submit an enterprise asset move order through the Service Catalog -- Use the ServiceNow Service Catalog to submit a move order so that you can move in-use or consumed enterprise assets between locations.
        
        Submit a move order in the Asset operations view -- Use the Asset operations view of the Enterprise Asset Workspace to submit a move order so that you can move in-use or consumed enterprise assets between locations.
      - Add enterprise assets to a move order -- Add the enterprise assets that you want to include in a move order.
      - Remove enterprise assets from a move order -- Remove any enterprise assets that you no longer want to include in a move order.
      - Completing an enterprise asset move order -- After you submit a move order for the in-use or consumed enterprise assets that you want to move, you must perform various tasks to complete the order.
        
        Complete the Prepare task for a moving enterprise asset -- Complete the Prepare task for an enterprise asset so that you can proceed with moving the asset between locations.
        
        Complete the local move for an enterprise asset -- Perform all tasks that are required to move an enterprise asset without shipping it. You must perform these tasks if you set the Move type field to Local Move in an enterprise move line.
        
        Complete the shipment for a moving enterprise asset -- Perform all tasks that are required to ship an enterprise asset. You must perform these tasks if you set the Move type field to Ship in an enterprise move line.
    - Onboarding multiple enterprise assets in the Enterprise Asset Workspace -- Onboard multiple enterprise assets at one go by creating onboarding orders in the Asset operations view.
      - Create an onboarding order for enterprise assets in the Enterprise Asset Workspace -- Create an onboarding order in the Asset operations view to initiate the onboarding of multiple enterprise assets.
      - Add details of the enterprise assets to an onboarding order -- Specify the details of the enterprise assets that you want to onboard through an onboarding order.
    - Normalizing enterprise models -- To standardize enterprise models, the data must be normalized. The normalization process enables you to normalize your manufacturer, model name, model number, and model type data of your enterprise models.
      - Import and export content data for Enterprise Asset Management -- Import and export content data to the ServiceNow Enterprise Asset Management Content Service to improve the normalization process. On-premise users can use the Manage Enterprise Library module to import or export data via a zip file.
      - Create custom enterprise model type -- If you have an enterprise model type that isn't represented in the Enterprise Asset Management Content Service yet, you can create a custom model type.
      - Create custom enterprise model library -- If you have an enterprise model library that isn't represented in the Enterprise Asset Management Content Service yet, you can create a custom model library.
      - Create custom enterprise product models -- If you have a product model that is not represented in the Enterprise Asset Management Content Service yet, you can create a custom product model.
      - Revert normalization -- You can revert the normalization of enterprise models in the Enterprise Asset Workspace.
    - Normalizing firmware for OT assets -- To standardize the publisher, product, and version of the firmware that is embedded into your OT assets, you must normalize the corresponding data in the associated firmware discovery models. By standardizing this information, you can track and manage your firmware more accurately and efficiently.
      - Import and export content data for firmware -- Import and export content data for firmware that is embedded into your on-premise OT assets. Share this data with the Content Service team so that you can help improve the normalization process.
      - Create a custom UNSPC classification -- If the UNSPSC classification for any firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom UNSPSC classification.
      - Create a custom firmware product -- If the firmware product that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom firmware product.
      - Create a custom firmware version -- If the version of the firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom firmware version.
      - View firmware models discovered on your Operational Technology (OT) assets -- Get the details of all the firmware models that the discovery tool discovered on your Operational Technology (OT) assets.
      - Create a custom CPE mapping for firmware -- If the CPE mapping for firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom CPE mapping.
      - Create a firmware model -- Create a firmware model for the firmware that's embedded into your OT assets if the model isn't already represented in the Enterprise Asset Management Content Service.
      - Normalize the firmware manually -- Standardize the publisher, product, and version details of the firmware that is embedded into your OT assets by normalizing the discovered firmware models manually.
      - Revert normalization of firmware models -- Revert the normalization of firmware models in the OT Asset Workspace.
      - Create knowledge articles for firmware models -- Attach helpful and relevant knowledge articles to the firmware model in the OT Asset Workspace.
      - Create lifecycle definitions for firmware models -- Manage the complete life cycle of firmware models by adding life-cycle information in the OT Asset Workspace.
    - Managing incidents in Enterprise Asset Management -- Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.
      - Create an Enterprise Asset Management incident -- Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation.
      - Resolve and close an Enterprise Asset Management incident -- Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident.
  - Managing enterprise asset inventory and contracts -- Create and manage your enterprise asset inventory and contracts.
    - Create and manage enterprise asset inventory -- Keep track of your enterprise assets by efficiently managing inventory.
      - Create stockroom for enterprise assets -- Create a stockroom in the Enterprise Asset Management application and assign assets to it.
        
        Add a distribution channel to a stockroom in the Enterprise Asset Workspace -- Add a distribution channel to a stockroom so that you can link that stockroom with other geographically-related stockrooms. By linking your stockrooms, you can efficiently source and transfer assets between those stockrooms. You can also assign a rank to each linked stockroom to specify the order of stockrooms that you can source and transfer assets between.
        
        Associate a stockroom with service locations -- Add service locations to a stockroom so that you can source, deploy, and retire its assets across multiple geographic locations.
      - View stockroom details in the Enterprise Asset Workspace -- Use stockroom records to view detailed information about the stockrooms that your enterprise, hardware, consumable, bundle, loaner, and other assets reside in.
      - Create a stock rule for enterprise assets -- Create a stock rule to automatically resupply a stockroom based on vendor purchase orders or transfer orders.
      - Stockroom audit access by role -- Audit roles determine which stockrooms a user can view and audit. Depending on your application and assigned role, you may have access to all stockrooms or only personal stockrooms.
        
        Audit enterprise asset inventory -- Audit your enterprise asset inventory to learn where your assets are and what their current status is.
      - Close an enterprise asset remediation task -- View the open enterprise asset remediation from the Inventory view and close the task after updating the Model category and Model fields value for the asset.
      - Create a disposal order in the Enterprise Asset Workspace -- Create a disposal order for an asset that has reached the end of its life cycle or is no longer functional.
      - Create a transfer order in Enterprise Asset Workspace -- Create a transfer order in Enterprise Asset Management to transfer assets from one location to the other.
        
        Create transfer order lines in Enterprise Asset Workspace -- Create transfer order lines in Enterprise Asset Management to specify the items that comprise a transfer order.
        
        Complete transfer order line tasks -- Close transfer order line tasks to move transfer order lines from one stage to the other.
      - Request a loaner asset in Enterprise Asset Workspace -- Request a temporary or loaner asset or a consumable and use it for a specified period of time.
        
        Prepare, deploy, and reclaim loaner assets -- Select and prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period of time, and reclaim it on the return date.
      - Return Merchandise Authorization (RMA) -- A Return Merchandise Authorization (RMA) is an agreement between a buyer and a seller that allows the buyer to return, replace, or request the repair of a defective product within the specified warranty period. With the Enterprise Asset Management application, you can submit RMA orders to either replace or repair your defective enterprise assets.
        
        Submit an RMA order -- Submit a Return Merchandise Authorization (RMA) order to initiate the replacement or repair of your defective enterprise assets.
        
        Closing an RMA order -- After you submit a Return Merchandise Authorization (RMA) order for your defective enterprise assets, you must complete various tasks to close the order.
        
        Complete the Prepare task for an RMA order line -- Complete the Prepare task for an RMA order line so that you can proceed with replacing or repairing the given enterprise asset. Alternatively, you can reject the RMA to avoid taking any action on the given enterprise asset.
        
        Complete on-site repair tasks -- Perform all tasks that are required for an on-site repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an on-site repair.
        
        Complete off-site replacement or repair tasks -- Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.
      - Managing recalled enterprise assets -- You can track and take action on enterprise assets that have been recalled by the asset vendor by using recall orders. You can choose to replace, repair, or retire your recalled enterprise assets. Alternatively, you can choose to provide your users with additional instructions on how to operate your recalled enterprise assets.
        
        Submit a recall order for your enterprise assets -- Submit a recall order to initiate the replacement, repair, or retirement of enterprise assets that have been recalled by the asset vendor. You can also choose to provide your users with additional instructions on how to operate your recalled enterprise assets.
        
        Acknowledge enterprise assets in the recall order -- Review and confirm the enterprise assets included in the recall order to proceed with the recall process.
        
        Completing a recall order for your enterprise assets -- After you submit a recall order for any enterprise assets that have been recalled by the asset vendor, you must perform various tasks to complete the order.
        
        Complete the Prepare task for a recalled enterprise asset -- Complete the Prepare task for a recalled enterprise asset so that you can proceed with replacing, repairing, or retiring the given enterprise asset.
        
        Complete the Notation task for a recalled enterprise asset -- Complete the Notation task for a recalled enterprise asset so that you can provide your users with additional instructions on how to operate the asset.
        
        Repair a recalled asset on-site -- Perform all tasks that are required for an on-site repair so that you can complete the recall process for an enterprise asset that has been recalled by the asset vendor.
        
        Repair a recalled asset off-site -- Work with your asset vendor to perform all tasks that are required for an off-site repair so that you can complete the recall process for an enterprise asset that has been recalled by the vendor.
        
        Receive replacement assets -- Work with your asset vendor to perform all tasks that are required for an asset replacement so that you can complete the recall process for an enterprise asset that has been recalled by the vendor.
        
        Retire recalled assets -- Perform all tasks that are required for an asset retirement so that you can complete the recall process for an enterprise asset that has been recalled by the asset vendor.
      - Close an enterprise asset reclamation request -- Close an asset reclamation request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.
      - Manage repair of defective assets in your stockroom in the Enterprise Asset Workspace -- Use the Repair flow to get the defective enterprise assets in your stockroom fixed so that the repaired assets can be used in different Enterprise Asset Management workflows.
        
        Request repair of defective enterprise assets -- As an enterprise asset manager, you can repair your defective enterprise assets by creating Repair orders.
        
        Request repair of enterprise assets using Service Catalog -- Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.
        
        Create a repair order in the Inventory view -- Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.
        
        Request a repair using the Repair option -- Request repair of a defective enterprise asset in your stockroom directly through the asset form.
        
        Fulfilling repair orders in the Enterprise Asset Workspace -- You can fulfill repair orders for your defective and out-of-warranty enterprise assets by completing all repair asset tasks that are associated with the corresponding repair order lines. You can fulfill these orders either manually or through the help repair enterprise assets agentic workflow.
        
        Fulfill repair orders by using an agentic workflow -- You can use the help repair enterprise assets agentic workflow to help you manage and complete the troubleshooting and repair of your defective enterprise assets. The workflow uses a collection of AI agents to automatically generate comprehensive troubleshooting, diagnostics, and repair instructions for these assets. The workflow uses also uses these AI agents to automatically validate, update, and close relevant tasks.
        
        Fulfill repair orders manually -- Manually fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.
        
        View open repair orders for your stockroom in the Enterprise Asset Workspace -- View the open repair orders for your stockroom to get the details of the repair order lines and repair tasks that need action.
        
        Troubleshoot assets requested for repair in the Enterprise Asset Workspace -- Complete the troubleshooting task to assess the issues with the defective asset. Based on your observations, you can confirm whether the asset can be repaired, redeployed, or should be disposed of.
        
        Complete the repair asset task in the Enterprise Asset Workspace -- Complete the repair of the asset and confirm if the asset is repaired, unrepairable, or redeployable.
        
        Evaluate the repaired asset in the Enterprise Asset Workspace -- Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.
        
        Bulk close asset repair tasks in the Enterprise Asset Workspace -- Complete and close multiple repair tasks at one go to process a repair order with multiple repair order lines.
        
        Cancel a repair order in the Enterprise Asset Workspace -- Cancel a repair order that no longer needs to be fulfilled.
        
        Cancel a repair order line in the Enterprise Asset Workspace -- Cancel a repair order line that no longer needs to be fulfilled.
        
        Record time worked on asset repair tasks in the Enterprise Asset Workspace -- Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Enterprise Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.
        
        Record time worked on a repair task automatically in the Enterprise Asset Workspace -- Record the time that you took to complete a repair task without taking any break until you completed the task.
        
        Record time worked on a repair task manually in the Enterprise Asset Workspace -- Create an entry for the time worked on a repair task manually in the Enterprise Asset Workspace.
        
        Pause a repair task in the Enterprise Asset Workspace -- Record a break from a repair task in the Enterprise Asset Workspace if you’re not continuing to work on it. Resume the task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task even though the work was interrupted.
      - Manage enterprise asset picking -- Inventory picking enables inventory users to locate and pick assets within large stockrooms. When you enable asset pick tasks for a stockroom and provide granular location details, technicians can retrieve assets quickly and efficiently.
        
        Enable the Asset pick task for your stockroom in the Enterprise Asset Workspace -- Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Enterprise Asset requests, Enterprise Asset Refresh requests, and Sourcing workflow.
        
        Add aisles and spaces to a stockroom in the Enterprise Asset Workspace -- Add details of aisles and spaces in a stockroom to provide granular location details of an asset in that stockroom. The aisle and space details enable you to locate and pick an asset in the stockroom.
        
        View the open enterprise asset pick tasks for your stockroom -- View the open asset pick tasks for your stockroom to get the details of the tasks that need action.
      - Putting away enterprise assets -- Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.
        
        Enable the asset put away task for your stockroom in the Enterprise Asset Workspace -- Enable the Asset put away feature for your stockroom so that the Asset put away task is automatically created to track asset movement.
        
        View open put away tasks for your stockroom in the Enterprise Asset Workspace -- View the open put away tasks for your stockroom in the Enterprise Asset Workspace to get the details of the tasks that need action.
        
        Create an Asset put away task in the Enterprise Asset Workspace -- Create an Asset put away task manually for the In stock assets in the Enterprise Asset Workspace to track the movement of assets within the stockroom.
        
        Close an Asset put away task in the Enterprise Asset Workspace -- Add the asset drop-off location for an open Asset put away task and close it in the Enterprise Asset Workspace.
      - Manage the receiving of assets at stockrooms in the Enterprise Asset Workspace -- As an enterprise asset manager or enterprise asset technician, receive enterprise and consumable assets at stockrooms from any workflow at a centralized location on the stockroom form in the Enterprise Asset Workspace.
        
        Receive an enterprise asset at a stockroom in the Enterprise Asset Workspace -- Receive a single enterprise asset that has arrived at your stockroom, whether it's part of a workflow or not, in the Enterprise Asset Workspace.
        
        Receive assets from inbound shipments at stockroom -- Receive enterprise and consumable assets from one or more shipments that are in transit to your stockroom in the Enterprise Asset Workspace. You can receive assets from shipments originating from any workflow.
        
        Import and receive assets in bulk at your stockroom in the Enterprise Asset Workspace -- Receive multiple enterprise and consumable assets at your stockroom by importing the asset records using an Excel template in the Enterprise Asset Workspace.
      - Manage stockrooms with inventory reports in the Enterprise Asset Workspace -- Track and manage stockrooms efficiently by evaluating the inventory reports in the Enterprise Asset Workspace.
        
        Identify suitable replacement options for assets in the Enterprise Asset Workspace -- Use the Inventory availability report to determine suitable replacement options for your assets and their child components that are in use, in maintenance, pending repair, or defective. The report also helps you to determine the quantity of available substitute models that can be used locally, moved through the distribution channels, and estimate the lead time for new purchases.
        
        Identify the supply and demand for models -- Use the Supply vs Demand report to evaluate the available and incoming quantity of models in your stockroom and the requests for these models from different service locations. This report helps you determine if you have enough assets to meet the demand.
        
        Identify the supply for open demands -- Use the Open demands report to determine available stock within local stockrooms and distribution channels to fulfill sourcing requests that are open.
    - Create and manage contracts for enterprise assets -- Create contracts for your enterprise assets and manage them by taking actions on contracts that are nearing expiration or already expired.
      - Create a contract for your leased enterprise assets -- Create a contract to define the lease details of your enterprise assets.
      - Managing expiring contracts for leased enterprise assets -- You can use the Contract and lease management view to track and take action on leased enterprise assets that are nearing the end of their contracts. You can choose to return your leased enterprise assets, buy out your leased enterprise assets, or extend your lease contracts.
        
        Begin the lease-end process -- Initiate the lease-end process for an expiring enterprise asset lease contract so that you can return the associated enterprise asset, buy out the associated enterprise asset, or extend the lease contract.
        
        Complete the Planning task -- Complete the Planning task for an expiring enterprise asset lease contract so that you can proceed with either returning the associated enterprise asset, buying out the associated enterprise asset, or extending the lease contract.
        
        Return a leased enterprise asset -- Return a leased enterprise asset to the asset vendor before the corresponding lease contract expires.
        
        Buy out a leased enterprise asset -- Buy out a leased enterprise asset before the corresponding lease contract expires.
        
        Extend the lease contract for an enterprise asset -- Extend the lease contract for an enterprise asset before it expires.
  - Manage work orders for your enterprise assets -- Create and manage work orders for your enterprise assets.
    - Create a work plan for your enterprise assets -- Create and manage work plans to specify how and when the work should be performed for any activity.
      - Create a planned work schedule for your work plan -- Create a planned work schedule to specify when you want the work plan to run and how frequently the schedule should run. You can apply one or more planned work schedules to a single work plan.
    - Create a maintenance plan for your enterprise assets -- Create a maintenance plan to manage and schedule routine maintenance for your enterprise assets, linear assets, and linear segments. You can run maintenance on-demand or based on a set of specific criteria.
      - Create a maintenance schedule -- Create a maintenance schedule to specify when you want the maintenance to run using criteria such as time intervals or field values and apply a work order template to the schedule. You can apply one or more maintenance schedules to a single maintenance plan.
    - Create a work order for an enterprise asset -- Create a work order to track and manage work for an enterprise asset, linear asset, linear segment, or asset group.
      - Create a work order task for an Enterprise Asset Management work order -- Create a work order task to track and manage an individual task for your Enterprise Asset Management work order.
      - Create a checklist for an Enterprise Asset Management work order or work order task -- Create a checklist of all items that you must complete for your work order or work order task.
      - Create a part requirement -- If the enterprise asset that is associated with your work order or work order task is missing a required asset or part, create a part requirement to track and verify the missing asset or part.
      - Create a part requirement for a multi-component asset -- qFor work orders and work order tasks that have multi-component assets, select descendant models to create part requirement records. Create part requirements for descendant models of multi-component assets can be an alternate name for tyhis topic.
      - Create dependencies for an Enterprise Asset Management work order task -- If your work order task requires any upstream or downstream task dependencies, add them to your work order task.
      - Manage assets in a work order task -- Add, remove, or move enterprise assets across work order tasks to manage the work performed on specific assets.
      - Shut down assets for maintenance -- Move enterprise assets of a shutdown work order task to the shutdown state to indicate that the assets are unavailable for use during maintenance.
      - Start up assets after maintenance -- Move assets of a startup work order task to the In use state to indicate that the assets are available for use after maintenance.
      - Move enterprise assets to maintenance state -- Move assets of a break fix or planned maintenance work order task to the In maintenance state to indicate that the assets are under maintenance.
    - Managing work for your enterprise assets -- You can track and manage work for your enterprise assets and linear assets by using work orders and work order tasks. Supported asset actions for your work orders include asset deployment, swapping, removal, and calibration.
      - Source parts for an Enterprise Asset Management work order or work order task -- If the enterprise asset that is associated with your work order or work order task is missing any required assets or parts, source them using a catalog request.
      - Close the Confirm asset task -- If your work order is associated with a serialized enterprise asset, complete and close the Confirm asset task for that asset.
      - Complete and close the Pick Up task for an enterprise asset -- Complete and close the Pick Up task for the enterprise asset that is associated with your assigned work order.
      - Complete and close a work order for an enterprise asset -- Close an assigned work order by completing all work that is required for the associated enterprise asset.
      - Bulk closure of work order tasks -- Close multiple work order tasks in one go.
      - Remediate an unsuccessful enterprise asset calibration -- Remediate a failed enterprise asset calibration event by initiating a new work order and corresponding work order tasks for that event.
    - Schedule condition evaluations -- Schedule a condition evaluation by creating a work order for it.
    - Perform condition evaluation in the Workspace -- Perform condition evaluation to calculate the score and result of the condition attributes from the Enterprise Asset Workspace.
    - Review the asset condition results -- After the enterprise technician has completed the condition evaluation, the enterprise asset manager reviews the condition evaluation and views the reports in the Work management dashboard.
    - Create a template for your Enterprise Asset Management work orders -- Create a work order template to automatically populate information, generate appropriate tasks, and create asset or part requirements for your work orders.
    - Create a checklist template for your Enterprise Asset Management work orders -- Create a checklist template for your work orders that gets added as a work order template.
    - Delivering enterprise assets -- As an enterprise asset technician, manage the delivery of enterprise assets that you have in your personal stockroom to any other warehouse stockroom by creating Drop off tasks. The asset manager of the destination stockroom receives the assets that you dropped off, verifies the asset, and completes the Receive and Drop off tasks.
      - Create a Drop off task for enterprise assets -- Create a Drop off task to return the enterprise assets in your personal stockroom to any other warehouse stockroom.
      - Drop off enterprise assets at a stockroom -- Add enterprise assets to a Drop off task and deliver the assets to the required stockroom.
      - Verify assets received through Drop-off task -- As an asset manager, confirm that you received the enterprise assets that were delivered to your stockroom and complete the Receive task.
      - Record time worked on Drop off and Receive tasks -- Manage and record time worked on Drop off and Receive asset tasks in the Enterprise Asset Workspace. After you start work on a task, you can pause and resume work. You can also record the time worked manually.
        
        Record time worked manually -- Create an entry for the time worked on a Drop off or a Receive task manually in the Enterprise Asset Workspace.
        
        Pause a Drop off task or Receive task for enterprise assets -- Record a break from a Drop off or Receive task in the Enterprise Asset Workspace if you’re not continuing to work on it.
    - Perform condition evaluation from the Mobile Agent application -- Perform condition evaluation to calculate the score and result of the condition attributes from the Mobile Agent application.
    - Asset work order plans -- Work order plans organize sequential asset tasks — such as shutdowns, safety inspections, calibrations, asset condition assessments, and restarts — under a single unified plan, enabling repeatable and scalable execution.
      - Create a work order plan template -- Create a reusable work order plan template to use when creating work order plans.
      - Create a work order plan -- Create and manage a work order plan to organize, assign, schedule, and track complex asset tasks for enterprise assets and asset groups.
  - Using Service Catalog for Enterprise Asset Management requests and flows -- Use the Service Catalog application to create catalog requests for the Enterprise Asset Management application.
    - Fulfilling enterprise asset requests -- You can fulfill enterprise asset requests that have been submitted through the Service Catalog application. You can fulfill these requests either manually or through the help manage enterprise asset requests agentic workflow.
      - Fulfill enterprise asset requests by using an agentic workflow -- You can use the help manage enterprise asset requests agentic workflow to fulfill enterprise asset requests autonomously. The workflow uses a collection of AI agents to automatically source assets for these requests.
      - Fulfill enterprise asset requests manually -- Use the enterprise asset request flow to request, source, and deploy catalog items from the Service Catalog application.
    - Request an enterprise asset refresh -- Use the Enterprise Asset Refresh flow to track the assets that are nearing the end of their life cycle and replace them with new assets.
      - Replace aged enterprise assets -- Replace aged enterprise assets by sourcing new enterprise assets.
    - Create an asset resale flow -- Create an asset resale flow for an asset to be resold in order to reduce waste and save cost.
    - Create a catalog request for onboarding multiple assets -- Create a catalog request for onboarding multiple assets on a single model.
    - Enterprise asset reclamation -- Use a reclamation workflow to coordinate an employee's offboarding process that lets you request, assess, and reclaim enterprise assets.
      - Create a catalog request to reclaim enterprise assets -- Create a catalog request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.
  - Managing enterprise assets and tasks using the Mobile Agent application -- Create and manage enterprise assets, asset tasks, and work order tasks using the intuitive Mobile Agent application.
    - Create an enterprise asset in the Mobile Agent application -- Use the ServiceNow Mobile Agent application to create a serialized or multi-component enterprise asset.
    - Look up enterprise assets using the Mobile Agent application -- Use the ServiceNow Mobile Agent application to look up asset records so that you can view or update your enterprise asset details.
    - Manage enterprise asset inventory audit using the ServiceNow Agent app -- Use the ServiceNow Agent application to scan the enterprise assets that you want to include in your stockroom inventory audits. After you scan all enterprise assets, you can complete the audit on your ServiceNow instance.
      - Create an enterprise audit record using the ServiceNow Agent app -- Create an inventory audit record using the ServiceNow Agent app.
      - Single scan inventory audit -- Scan your inventory assets by using the ServiceNow Agent app for single scan audit records.
      - Multi scan inventory audit -- Scan your inventory assets by using the ServiceNow Agent app for the multi scan audit records.
      - Create an enterprise asset from the inventory audit screen -- Create an enterprise asset record for the scanned asset that doesn't exist in your ServiceNow instance and that is detected when auditing inventory.
    - Verify and depart enterprise assets for disposal -- Use the ServiceNow Mobile Agent application to complete the verification and departure of any enterprise assets that you want to dispose of.
    - Manage an Enterprise Asset Management task using the Mobile Agent application -- Manage all your work order tasks and asset tasks using the intuitive Mobile Agent application.
      - View your tasks using the Mobile Agent application -- View your work order tasks, asset tasks, and asset repair tasks using the Mobile Agent application.
      - Assign a group task to yourself using the Mobile Agent application -- Claim tasks to work on from the tasks assigned to your assignment group through the Mobile Agent application.
      - Start working on tasks using the Mobile Agent application -- Indicate in the Mobile Agent application when you start work on a task assigned to you. When you start working on the task, the start time is automatically recorded.
      - Record time worked on a task using the Mobile Agent application -- Manage and record time worked on work order tasks and asset tasks. After you start working on a task, you can pause and resume work. You can also record the time worked manually.
        
        Pause a task using the Mobile Agent application -- Record a break from a work order task or asset task in the Mobile Agent application if you’re not continuing to work on it. Resume the task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task even though the work was interrupted.
        
        Record time worked manually -- Record time worked on a work order task or asset task manually and provide any additional comments on the task using the Mobile Agent application.
      - Initiate a request to source parts for work order tasks -- Initiate a request to source the missing parts of an enterprise asset associated with a work order task by using the Mobile Agent application.
      - Close a Pick Up Asset task using the Mobile Agent application -- Complete and close the Pick Up Asset task for the enterprise asset that you have picked up from the designated stockroom for your assigned work order using the Mobile Agent application.
      - Take action on an enterprise asset using the Mobile Agent application -- Deploy, remove, or swap any assets or parts that are required for an enterprise asset by using the Mobile Agent application. You can also use the application to calibrate your enterprise assets.
      - Close a work order -- Close an assigned work order by marking all the required work for the associated asset as complete using the Mobile Agent application.
      - Create a checklist for work order tasks -- Create a checklist of all items that you must complete for a work order task by using the Mobile Agent application.
      - View knowledge articles about work order tasks -- View helpful and relevant knowledge articles attached to work order tasks in the Mobile Agent application.
      - Add work notes to the work order tasks -- Add notes with details about work order task to the task record using the Mobile Agent application.
      - Shutdown assets for maintenance -- Move assets of a shutdown work order task to the shutdown state in the Mobile Agent application to indicate that the assets are unavailable for use during maintenance.
      - Start up assets after maintenance -- Move assets of a startup work order task to the In use state in the Mobile Agent application to indicate that the assets are available for use after maintenance.
      - Move enterprise assets to maintenance state -- Move assets of a break fix or planned maintenance work order task to the In maintenance state in the Mobile Agent application to indicate that the assets are under maintenance.
    - Manage enterprise asset repair tasks using the Mobile Agent application -- Manage all the repair tasks associated with the defective enterprise assets in your stockroom using the intuitive Mobile Agent application.
      - Start working on a repair task -- Indicate in the Mobile Agent application when you start work on a repair task assigned to you.
      - Record time worked on a repair task -- Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks using the Mobile Agent application. After you start working on a task, you can pause and resume work. You can also record the time worked manually.
        
        Pause an enterprise asset repair task using the Mobile Agent application -- Record a break from a repair task for the enterprise assets using the Mobile Agent application if you’re not continuing to work on it. Resume the task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task even though the work was interrupted.
        
        Record time worked manually -- Record time worked on an enterprise asset repair task manually and provide any additional comments on the task using the Mobile Agent application.
      - Close an enterprise asset repair task using the Mobile Agent application -- Complete an assigned enterprise asset repair task and mark the task as closed using the Mobile Agent application.
    - Manage enterprise asset pick tasks using the Mobile Agent application -- Work on the Asset pick tasks assigned to you by using the Mobile Agent application.
      - Start working on an asset pick task -- Indicate in the Mobile Agent application when you start work on an asset pick task assigned to you.
      - Record time worked on pick up tasks -- Manage and record time worked on enterprise asset pick tasks by using the Mobile Agent application. After you start working on a task, you can pause and resume work.
        
        Pause an enterprise asset pick task using the Mobile Agent application -- Record a break from an enterprise asset pick task by using the Mobile Agent application if you’re not continuing to work on it.
      - Locate and pick enterprise assets -- Locate an enterprise asset placed in a specific aisle and space in the stockroom by using indoor maps. After locating the asset, pick and drop off the asset to another location within the stockroom using the Mobile Agent application.
    - Manage enterprise asset put away using the ServiceNow Agent application -- Scan and put away the assets from the receiving bay in the designated aisle-space using the ServiceNow Agent application.
      - Put away enterprise assets using the ServiceNow Agent application -- Scan available assets in the inventory and perform asset put away in the designated scanned drop-off location.
    - Manage Drop off tasks -- As an enterprise asset technician, manage the delivery of enterprise assets that you have in your personal stockroom to any other warehouse stockroom by creating Drop off tasks in the Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off, verifies the asset, and completes the Receive and Drop off tasks in the Mobile Agent application.
      - Create a Drop off task -- Create a Drop off task using the Mobile Agent to return the enterprise assets in your personal stockroom to any other warehouse stockroom.
      - Verify assets received through Drop-off task -- As an asset manager, confirm that you received the enterprise assets that were delivered to your stockroom and complete the Receive task using the Mobile Agent application.
  - Procuring enterprise assets -- You can use the ServiceNow Procurement application to source and receive requested enterprise assets so that you can fulfill service catalog requests.
    - Source requests from Enterprise Asset workspace -- You can create a request in the Service Catalog application and source that request from the Enterprise Asset Workspace.
  - Enterprise Asset Management reference -- Reference topics provide additional information about the lists and forms that you use to configure and administer Enterprise Asset Management.
    - Domain separation and Enterprise Asset Management -- Domain separation is supported in Enterprise Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
    - Components installed with Enterprise Asset Management -- Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications.
    - OT Asset Workspace roles -- The following roles help you to manage the OT Asset Management application.
    - Asset fields for enterprise assets -- A detailed description of all asset fields in the Enterprise Asset Management application.
    - Asset audit fields for enterprise assets -- Create New Asset Audits form and related fields description.
    - Audit results -- The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.
    - Enterprise model categories and corresponding classes -- Enterprise model categories and their corresponding Configuration Management Database (CMDB) configuration item (CI), asset, and model classes.
    - Mandatory fields in the bulk import spreadsheets -- A list of the mandatory fields in the model, asset, and model and asset templates for bulk import in the Enterprise Asset Workspace.
    - Normalization status for enterprise models -- Description of the normalization statuses for enterprise models.
    - Model fields for Enterprise Asset Management -- A detailed description of all model fields in the Enterprise Asset Management application.
    - Contract fields for Enterprise Asset Management -- A detailed description of all contract fields in the Enterprise Asset Management application.
    - Maintenance plan fields for Enterprise Asset Management -- A detailed description of all maintenance plan fields in the Enterprise Asset Management application.
    - Maintenance schedule fields for Enterprise Asset Management -- A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.
    - Work plan fields for Enterprise Asset Management -- A detailed description of all work plan fields in the Enterprise Asset Management application.
    - Work plan schedule fields for Enterprise Asset Management -- A detailed description of all the work plan schedule fields in the Enterprise Asset Management application.
    - Expense line fields for Enterprise Asset Management -- A detailed description of all expense line fields in the Enterprise Asset Management application.
    - Fields inherited from a parent asset group to a sub group -- A list of all the fields that are inherited from the parent asset group to a subgroup.
    - Enterprise asset disposal order stages -- An enterprise asset disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.
    - Terminology for linear assets -- Terms commonly used for linear assets in the Enterprise Asset Management application.
    - Scheduled jobs and tables for firmware model normalization -- Scheduled jobs that run during the normalization of firmware models embedded into Operational Technology (OT) assets and tables that store firmware normalization details are installed with the OT Asset Management application.
    - Asset put away task fields -- Fields on the Asset put away task form help you create a put away task for the in stock assets.
  - Industry-specific EAM solutions -- Extend Enterprise Asset Management (EAM) capabilities for specific industries, operational environments, and asset management needs using specialized applications.
    - Enterprise Asset Management for Healthcare -- The Enterprise Asset Management for Healthcare application is a licensable application that on activation enables you to manage healthcare-specific models, assets, and workflows.
      - Installing Enterprise Asset Management for Healthcare -- Install the Enterprise Asset Management for Healthcare application so that you can manage the life cycles of your healthcare-specific assets. You can install the application from either the ServiceNow Store or the Admin Home page.
        
        Install Enterprise Asset Management for Healthcare from the ServiceNow Store -- You can install the Enterprise Asset Management for Healthcare application (com.sn_eamhc) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
        
        Install Enterprise Asset Management for healthcare from the Admin Home page -- You can install the Enterprise Asset Management for Healthcare application (com.sn_eamhc) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
      - Installed with Enterprise Asset Management for Healthcare -- Several types of components are installed with activation of the com.sn_eamhc plugin, including user roles and applications.
    - OT Asset Management -- Operational Technology (OT) Asset Management is a specialized offering within the suite of Enterprise Asset Management solutions for managing Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets.
      - Installing OT Asset Management -- Install the OT Asset Management application so that you can manage the life cycles of your Operational Technology (OT) assets. You can install the application from either the ServiceNow Store or the Admin Home page.
        
        Install OT Asset Management from the ServiceNow Store -- You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
        
        Install OT Asset Management from the Admin Home page -- You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
      - Installed with OT Asset Management -- Several types of components are installed with activation of the com.sn_otam plugin, including user roles and applications.
      - OT Asset Workspace -- The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets.
      - OT Asset Management licensing -- The ServiceNow platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio.
        
        View the license report for the OT Asset Management application -- View details of the subscriptions consumed by your organization for the OT Asset Management application by using the ITAM License Report.
      - Asset and CI sync for OT assets -- Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.
    - Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) -- Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) is a licensable application that enables you to manage the life cycles of your mission-critical facility-based enterprise assets and linear assets for telecommunications networks.
      - Installing Enterprise Asset Management for DCNAM -- Install the Enterprise Asset Management for DCNAM application so that you can manage the life cycles of your mission-critical facility-based enterprise assets. You can install the application from either the ServiceNow Store or the Admin Home page.
        
        Install Enterprise Asset Management for DCNAM from the ServiceNow Store -- You can install the Enterprise Asset Management for DCNAM application (com.sn_eam_dcnam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
        
        Install Enterprise Asset Management for DCNAM from the Admin Home page -- You can install the Enterprise Asset Management for DCNAM application (com.sn_eam_dcnam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.
      - Installed with Enterprise Asset Management for DCNAM -- Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles and applications.
      - Critical Environment Asset Workspace -- The Critical Environment Asset Workspace is the intuitive and streamlined user interface of the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application.
      - Enterprise Asset Management for DCNAM licensing -- The Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application supports a unit-based subscription licensing model in which you must pay a recurring fee for assets to use the application. You can determine the licensing requirements and costs for these assets based on their resource categories and corresponding subscription unit ratios.
      - View your subscription consumption -- Use the ITAM Licensing Resource Counts [itam_licensing_resource_counts] table to gain insight into your subscription consumption for the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application.
    - Enterprise Asset Management for Providers -- Enterprise Asset Management for Providers is a licensable application that enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization (RMA) requests, from a single location.
      - Installing Enterprise Asset Management for Providers -- Install the Enterprise Asset Management for Providers application so that Device as a Service (DaaS) providers, vendors, and manufacturers can manage all DaaS-related activities from a single location. You can install the application from either the ServiceNow Store or the Admin Home page.
        
        Install Enterprise Asset Management for Providers from the ServiceNow Store -- You can install the Enterprise Asset Management for Providers application (com.sn_eam_provider) if you have the admin role. The application installs related ServiceNow Store applications if they are not already installed.
        
        Install Enterprise Asset Management for Providers from the Admin Home page -- You can install the Enterprise Asset Management for Providers application (com.sn_eam_provider) if you have the admin role. The application installs related ServiceNow Store applications if they are not already installed.
      - Installed with Enterprise Asset Management for Providers -- Several types of components are installed with activation of the com.sn_eam_provider plugin, including user roles, applications, and tables.
      - Managing RMA response orders for defective DaaS assets -- If you are a DaaS provider, vendor, or manufacturer, you can fulfill RMA requests from your customers by creating and managing provider-based RMA response orders.
        
        Create an RMA response order -- Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.
        
        Create an RMA response order line -- Create an RMA response order line for each defective DaaS asset that you want to repair or replace through an RMA response order. Use each order line to track and manage the tasks that you must complete to repair or replace the given asset.
        
        Completing an RMA response order -- After you create an RMA response order with corresponding RMA response order lines, you must perform various tasks to complete and close the order.
        
        Complete the RMA assessment task -- Complete the RMA assessment task for a defective DaaS asset by assessing the asset and determining the action that you want to take on it. You can choose to repair it, replace it, or reject the associated RMA request.
        
        Complete the Schedule task -- If you want to perform an on-site repair or replacement for a defective DaaS asset, complete the Schedule task for the asset by scheduling a visit to the customer site.
        
        Complete the Evaluate RMA asset task -- Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it.
        
        Complete the Repair asset task -- Complete the Repair asset task for a defective DaaS asset by repairing the asset either on-site or off-site.
        
        Complete the Evaluate asset task -- After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed.
        
        Complete the Ship task -- If you want to perform a replacement or an off-site repair for a defective DaaS asset, you must complete the associated Ship task by having the customer ship the asset to you. If you choose to repair the asset, you must complete the associated Ship task by shipping the asset back to the customer after a successful repair.
        
        Complete the Receive asset task -- After a customer ships a defective DaaS asset to you for repair or replacement, or after you ship a repaired DaaS asset back to a customer, complete the Receive asset task by verifying that the asset was received successfully.
      - Managing inbound asset orders for requested DaaS assets -- If you are a DaaS provider, vendor, or manufacturer, you can create and manage provider-based inbound asset orders to provide your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.
        
        Create an inbound asset order -- Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.
        
        Create an inbound asset order line -- Create an inbound asset order line for each DaaS asset that you want to provide to your customers through an inbound asset order. Use each order line to track and manage the tasks that you must complete to provide the given asset to the customer.
        
        Completing an inbound asset order -- After you create an inbound asset order with corresponding inbound asset order lines, you must perform various tasks to complete and close the order.
        
        Complete the Asset selection task -- Complete the Asset selection task for a requested DaaS asset by selecting an asset that matches the criteria specified in the associated inbound asset order line.
        
        Complete the Asset pick task -- Complete the Asset pick task for a requested DaaS asset by picking the asset that a provider asset manager selected for an inbound asset order line. You must pick the asset from the stockroom that the provider asset manager specified when selecting the asset.
        
        Complete the Asset prepare task -- Before you ship the DaaS asset that you picked for an inbound asset order line, complete the Asset prepare task for it by completing any necessary pre-shipment checklists and by inspecting it for defects.
        
        Complete the Asset ship task -- After you prepare the DaaS asset that you picked for an inbound asset order line, complete the Asset ship task for it by shipping it to the customer that it is requested for.
        
        Complete the Receive task -- After you ship the DaaS asset that you prepared for an inbound asset order line, complete the Receive task for it by verifying that the customer received it successfully.
  - Expanded Model and Asset Classes -- The Expanded Model and Asset Classes application adds model and asset classes that extend base classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, identifier entries, and dependent relationships. The application also adds model categories and API categories.
    - Install Expanded Model and Asset Classes -- You can install the Expanded Model and Asset Classes application (sn_ent) if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.
      - Verify successful installation -- After you request and install the Expanded Model and Asset Classes application, verify that all enterprise model and asset classes have been added to the CMDB class hierarchy successfully.
    - Create interoperability mappings -- Create interoperability mappings between assets and models so that you can define their operational relationships at a granular level.
- Common applications -- The IT Asset Management application relies on a seamless integrated ecosystem of applications to deliver complete visibility, control, and optimization of IT assets throughout their lifecycle.
  - Base Asset Management -- The Base Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets. Base Asset Management focuses on the financial tracking of company property.
    - Explore -- The user interface of the Base Asset Management application is enhanced to make it more user-friendly and intuitive, enabling you to manage your hardware installations better.
      - Hardware asset overview -- Enhance your Base Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
      - Inventory view -- Use the Inventory view in the Asset Workspace to view and manage inventory-related functions such as stockrooms and transfer orders.
      - Asset estate view -- Use the Asset estate view in the Asset Workspace to create, view, and modify the assets and also manage asset functions and notifications.
      - Model management view -- Use the Model management view in the Asset Workspace to create or modify models and manage asset model-related functions. Track hardware and consumable models nearing end of life.
      - Contract management view -- Use the Contract management view in the Asset Workspace to view and manage details of contracts such as Contract number, Contract start and end dates, terms and conditions statements.
      - Asset and CI management -- Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.
      - Example Asset Management process -- The best method for managing assets depends on business needs and how your business is organized.
    - Use -- Use the Base Asset Management application to manage your assets efficiently.
      - Work with Asset and CI -- Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.
        
        Create assets -- Create hardware, software, consumable, bundle, pallet, mobile, and facility assets using the Core UI or the Hardware Asset Workspace.
        
        Retire assets -- You can retire an asset at any time.
        
        Delete assets -- You can delete an asset at any time.
        
        Map asset and CI fields -- When you map the asset and CI fields, synchronization happens both ways. Changes to either the asset or CI record are updated to the logically mapped record. You can synchronize custom mappings and mappings provided with the base instance.
        
        Map asset state and CI install status -- Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs.
        
        Map asset state and CI hardware status -- Map the asset State and Substate fields to the CI Hardware Status field. Don't use the Substatus field on hardware CIs because the CI synchronization does not update the field when assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.
      - Manage various assets through asset classes -- The default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.
        
        Create an asset class -- Creating an asset class requires defining a new table and creating a corresponding application and module, then adding the new asset class to new or existing model categories. The default asset classes are Hardware, Software License, and Consumable. These general classes can be used to manage various assets.
        
        Create license assets -- You can manage your organization's software license assets.
        
        Set asset states and substates -- Use asset states and substates to track assets accurately and at a detailed level.
        
        Add depreciation to an asset -- Depreciation is the reduction in the value of an asset over time.
      - Create fixed assets -- Fixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.
        
        Use depreciation with fixed assets -- Fixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.
      - Consumables life cycle -- Consumables are assets that are not tracked individually, but as a group of the same model.
        
        View consumable assets -- Consumables are tracked as a group of the same model, but you can view individual consumables in the consumable model record.
        
        Create consumable assets -- Create a consumable to track an asset as a group of the same model.
        
        Consume consumable assets -- To consume consumable assets, they must have a state of In Stock and a substate of Available.
        
        Return consumable assets to stockrooms -- Move a consumable asset that is in a consumed state and has completed its life cycle back to an in-stock status.
        
        Dispose of consumable assets -- Dispose of those consumable assets that are no longer required in your stockrooms.
      - Stockrooms -- Stockrooms are places to which assets are assigned.
        
        Stock rules -- Stock rules are defined criteria stating that when the inventory of a particular asset in a particular stockroom reaches a specified threshold, a certain number should either be transferred from another stockroom or ordered from a vendor.
      - Manage pre-allocated assets -- Manage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.
        
        Create pre-allocated assets -- Create a pre-allocated asset that physically exists, but isn’t yet a financial liability.
        
        Allocate a pre-allocated asset -- Assets can be allocated from pre-allocated asset records, which creates new asset records and reduces the Quantity in the original pre-allocated asset record.
        
        Split a pre-allocated asset -- You can split a pre-allocated asset to create a group that can be moved to a different stockroom.
      - Manage transfer order -- Manage the asset movement from one stockroom to the other using transfer order.
        
        Transfer order flow -- Use the Transfer Order flow to track asset movement from one stockroom to the other and the Transfer Order Line flow to handle the processing of transfer order lines. You can edit the existing flow or create a flow in the graphical Workflow Studio to meet your organization's asset transfer process.
        
        Transfer order tasks -- Transfer assets from one location to the other by moving the assets through the transfer order process. Transfer order lines specify the exact items that comprise a transfer order.
        
        Create a transfer order -- Create a transfer order to move one or more assets from a source stockroom to a destination stockroom.
        
        Create transfer order line -- Add a transfer order a line to a transfer order for each asset or consumable model you want to move.
        
        Close transfer order line task -- Progress a transfer order line through diffident stages by closing the transfer order line task.
        
        Perform bulk updates for transfer order lines -- Update tasks for multiple transfer order lines at one go to streamline the transfer order process.
        
        Delete a transfer order -- You can delete a transfer order only if the transfer order is still in the draft stage.
        
        Delete a transfer order line -- You can delete a transfer order line only if it's still in the draft stage.
        
        Return items received in a transfer order -- Return items from a received transfer order when all or some of the delivered assets are defective or incorrect.
        
        Customize transfer order line tasks -- Understand how transfer order line tasks are structured and when to create customized template tasks or subtasks for your organization's asset transfer process.
        
        Create a customized template task -- Create customized template tasks to configure your specific task workflow for transfer order lines. Default template tasks are available with the Base Asset Management application. You can’t modify or delete a default template task.
        
        Create a template subtask -- Create template subtasks to add granularity to the transfer order line tasks. For example, before preparing for shipment, for a computer, you may want to create sub tasks for imaging the computer or adding additional software.
        
        Transfer assets using transfer orders -- Transfer assets from one location to the other by moving the assets through the transfer order process. Transfer order lines specify the exact items that comprise a transfer order.
        
        Transfer order line asset tracking -- As transfer order line actions are triggered, the stock information and states of any affected assets are updated. Consumables and non-consumables are tracked differently.
        
        Transfer order line asset tracking of non-consumables -- When transfer order line stages change for non-consumables, it affects asset substates.
        
        Transfer order line asset tracking consumables -- When a consumable is added to a transfer order line, the stock for the consumable is split into two records and the transfer order links to the newly created stock line.
      - Use Organization Management -- The Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.
        
        Create a new vendor or manufacturer -- The Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.
        
        Locations module -- The Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.
    - Reference -- Reference topics provide additional information about the lists and forms that you use to configure and administer Asset Management.
      - Domain separation and Base Asset Management -- Domain separation is supported in Base Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
      - Quick start test for Base Asset Management -- Validate that Base Asset Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
      - Installed with Base Asset Management -- Several tables, user roles, UI policies, script includes, client scripts, and business rules are installed with Asset Management.
      - Installed with Model Management -- Several types of components are installed with Model Management.
        
        Business rules installed with Model Management -- Several types of components are installed with Model Management.
        
        Client scripts installed with Model Management -- Several types of components are installed with Model Management.
        
        Properties installed with Model Management -- Several types of components are installed with Model Management.
        
        Script includes installed with Model Management -- Several types of components are installed with Model Management.
        
        Tables installed with Model Management -- Several types of components are installed with Model Management.
        
        UI policies installed with Model Management -- Several types of components are installed with Model Management.
        
        User roles installed with Model Management -- Several types of components are installed with Model Management.
      - Transfer order line fields -- Transfer order line form and related fields description.
      - Summary of transfer order line tasks -- As assets move through the transfer process, the stage of a transfer order is updated based on the individual transfer order lines tasks.
      - Read-only and client script modifiable fields -- Comprehensive reference of Asset Management table fields that are restricted from UI editing and those which can be modified using client scripts.
  - Contract Management -- Manage and track contracts with the ServiceNow Contract Management application.
    - Use the Asset Contract Overview module -- You can view information about your contract status in the Contract Management Overview module.
    - Components installed with Contract Management -- Several types of components are installed with Contract Management.
      - Tables installed with Contract Management -- Tables are added with Contract Management.
      - User roles installed with Contract Management -- A user role is added with Contract Management.
      - Script includes installed with Contract Management -- Script includes are added with Contract Management.
      - Client scripts installed with Contract Management -- Client scripts are added with Contract Management.
      - Business rules installed with Contract Management -- Business rules are added with Contract Management.
    - Contract renewal workflow -- Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process.
      - Create a contract renewal request -- Create a contract renewal request for contracts that are nearing their expiry date or are already expired.
      - Renew multiple child contracts -- Renew multiple child contracts under the parent contract by using the Contract selection task.
      - Supply contract renewal information -- Supply the contract renewal information by completing the Build renewal task.
      - Add or remove assets for a contract renewal -- Add or remove hardware or enterprise assets from the contract renewal process. You can also view the hardware or enterprise assets carried over to the new contract.
      - Add or remove entitlements for a contract renewal -- Add or remove software entitlements that you want to include in the contract renewal process by using the Software assets selection task. You can also view the entitlements carried over to the new contract.
      - Update terms and conditions -- Update the terms and conditions in your new contract. You can also view the terms and conditions carried over to the new contract.
      - Add rate cards to the new contract -- Add rate card details to the new contract by using the Rate cards task to track contract expenses.
      - Review contract renewal details -- Review the renewal details after completing all the details of a contract by using the Renewal confirmation task. You can then either approve them or mark the details for further review.
      - Approve or reject a contract renewal request -- Approve or reject a contract renewal request for all Contract Renewal Request Lines.
      - Receive a purchase order for contract assets -- Receive the purchase order for assets covered in the contract by using the Renewal purchase order task. This task is available if you have added at least one hardware asset, created an entitlement, or selected an existing entitlement that is in the Build state.
      - Results of canceling a contract renewal process -- Cancelling a contract renewal process results in a change in the state of Contract, Contract Renewal Request, Contract Renewal Request Lines, and Contract Renewal tasks.
    - Contract approval flow -- Use the Contract Approval flow to get approval from the approver defined in the contract. You can edit the existing flow or create a flow in the graphical Workflow Studio to meet your organization's contract approval process.
    - Contract Management use -- Users with the contract_manager role can use the Contract Management application to create various types of contracts, such as leases, warranties, maintenance, and service.
      - Contract life cycle -- From creation until closure, contracts follow a life cycle that determines which fields can be edited.
      - Contracts -- A contract is a binding agreement between two parties.
        
        Create a contract -- Create a contract with various contract models, which would act as a binding agreement between the two parties.
        
        Create a software maintenance contract example -- One common use case for the Contract Management application is creating a contract to track maintenance payments for enterprise software. You can use this example to learn how to create a software maintenance contract.
        
        Add an asset to a contract -- You can associate contracts with specific assets, including software licenses.
        
        Add a user to a contract -- A contract can cover specific users. For example, you may use a contract to hire a group of temporary workers.
        
        Add a configuration item to a contract -- Contracts can be associated with configuration items. You can link a contract with configuration items to clarify what the contract legally covers.
        
        Add a document to a contract -- Contracts can be associated with documents. Linking a contract to related documents helps keep all relevant information about a contract together and easily accessible.
        
        Adjust a contract -- After creating a contract, you can change the start date, end date, or payment amount for a contract.
        
        Renew a contract -- After you have created a contract or the contract has expired, you can renew the contract.
        
        Cancel a contract -- You can cancel a contract when the State is Active.
        
        Verify contract administrator assignment for notification -- An event runs automatically each night to send reminders to contract administrators about contract expiration dates so they can renew or renegotiate the contract. You can verify that the right contract administrator is assigned to the contract.
        
        Send the contract for approval -- You can send a contract that is in Draft state for approval.
        
        Approve or reject a contract -- If you are the contract manager, you can approve or reject a contract.
        
        View approval history on contracts -- You can view the approval history for a contract in the Approval History related list on the Contract form.
        
        Terms and conditions -- You can add terms and conditions to a contract to keep all documentation that is relevant to a contract in one location.
        
        Create a terms and conditions record -- You can create a terms and conditions record to add to a contract.
        
        Add terms and conditions to a contract -- After you create a terms and conditions record, add the record to a contract that is in the Awaiting Review, Rejected, Renewal Rejected, or Extension Rejected substate.
        
        Build a terms and conditions document within a contract -- After adding one or more terms and conditions records to a contract, you can build a terms and conditions document within the contract.
        
        Create a contract rate card -- You can create rate cards to track contract expenses. Rate cards help to record and allocate costs.
        
        Contract Rate Card form -- The Contract rate card form enables you to generate expense lines for recurring expenses automatically by providing detailed price information for a contract. There can be multiple rate cards for the same contract.
        
        Create a new expense line -- Typically, expense lines are automatically generated based on assets or users, but you can create a new expense line manually if needed.
        
        Generating expense lines based on assets or users -- An expense line is an expense amount at a given point in time and the record that incurred or generated the expense. You can generate expense lines based on assets or users assigned to the contract.
        
        Add a user or asset to a contract -- You can add a user or asset to a contract to generate expense lines.
        
        Create a rate card and assign a user or asset -- You can assign a user or asset when you create a rate card. You can only assign the user or asset that is assigned to the contract.
        
        Configure rate card expense generation -- After assets or users are added to the rate card, you can use the Distribute cost field in the Financial section of the contract to generate rate card expenses.
        
        View contract expense lines -- Use the Expense Lines related list or tab to view and audit all the expenses recorded for a given contract.
        
        Monitor a contract -- You can monitor contracts by viewing contract history and creating contract reports.
        
        Run a contract report -- A variety of contract reports are available to help track and manage contracts.
    - Condition check definitions -- Condition check definitions enable you to define logical conditions that indicate when to change a field value in a record.
      - Define a condition check -- You can define a condition check to change values in a contract when the Contract Compliance Checks scheduled job runs each night.
    - Domain separation and Contract Management -- Domain separation is unsupported in Contract Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  - Procurement -- Procurement managers can use the ServiceNow Procurement application to create purchase orders and to obtain items for fulfilling service catalog requests.
    - Procurement roles -- The Procurement application uses the following roles.
    - Procurement workflows -- Procurement uses the following workflows. You can edit the existing flows or create a flow in the graphical Workflow Studio to meet your organization's asset procurement process.
    - Use the Procurement Overview module -- Use the gauges on the Procurement Overview homepage to help you track and manage requests, purchase orders, and other important aspects of the procurement process.
    - Activate Procurement -- You can activate the Procurement plugin that provides core procurement capabilities.
      - Components installed with Procurement -- Several types of components are installed with Procurement.
        
        Business rules installed with Procurement -- Procurement plugin adds the following business rules.
        
        Client scripts installed with Procurement -- Procurement plugin adds the following client scripts.
        
        Script includes installed with Procurement -- Procurement plugin adds the following script include.
        
        Tables installed with Procurement -- Procurement plugin adds the following tables.
        
        User roles installed with Procurement -- Procurement plugin adds the following user roles.
    - Sourcing items in a service catalog request -- A service catalog request can contain multiple items that must be sourced.
      - Create a purchase order from a request -- You can create a purchase order directly from a request. This approach enables procurement managers to obtain items and fulfill requests from the Service Catalog. You can create multiple purchase orders from a request.
      - Create a transfer order from a request -- You can create a transfer order directly from a request to source hardware items and consumables from stockrooms.
      - Source requests from local stockrooms -- Get visibility into local stockrooms at the time of sourcing requests.
      - Add an assignment from a request -- You can add assignments directly from a request to source rights from software licenses.
    - Procurement purchase order management for assets -- Accurate purchase order information is important for invoice tracking, receiving, and reporting in the ServiceNow platform.
      - Track a request from the service catalog -- The Procurement application lets you track a request that was ordered from the service catalog.
      - Cancel a request from the service catalog -- You can cancel a request from the service catalog if, for example, the item is no longer needed or the request was not approved.
      - View and edit a catalog task -- Catalog tasks are used to source items and fulfill requests. You can view and edit catalog tasks from a request.
      - Create a purchase order -- You can create a purchase order. Purchase orders specify assets to order from a single vendor.
        
        Create a purchase order line item -- After you save a new purchase order, you create purchase order line item records to specify the individual items to order.
        
        Purchase order status -- Purchase orders follow a specific life cycle. The Status field on the purchase order record is always read-only.
        
        Purchase order expected delivery date -- The purchase order record and the purchase order line item record both contain the Expected delivery date field.
        
        Cancel a purchase order -- You can cancel purchase orders with a status of Requested, Ordered, or Pending Delivery.
        
        Cancel a purchase order line item -- You can cancel a purchase order line items with a status of Requested, Ordered, or Pending Delivery.
        
        Reorder a purchase order -- You can reorder a purchase order that was canceled.
        
        Reorder a purchase order line item -- You can reorder a purchase order line item that was canceled.
      - Create an asset and reserve it for the requester -- Create the asset before they're delivered so that you can create the asset record with an asset tag and serial number early in the process and reserve the asset for the user who requested it. The receiver can only select the assets to be received as assets are pre-created.
    - Receive assets -- Assets can be received and added to the system when they are delivered to a stockroom.
      - Receive an asset -- When assets are received and delivered to a stockroom, they’re added to the system.
      - Create a receiving slip -- Receiving slips are created automatically during the process of receiving assets. You can also create receiving slips manually.
      - Create a receiving slip line -- When assets arrive at a stockroom and you receive them, a receiving slip is created on the purchase order. You create a receiving slip line to identify the specific assets and quantities that were received.
      - Consumable assets -- A consumable asset is one that is purchased in quantity and distributed. It is assigned to the consumable model category, and the asset record tracks the quantity that is available and total cost. When consumable assets are received, they are merged into an existing consumable record, if available.
    - Integrating with external procurement applications -- Manage an end-to-end procurement process by integrating external procurement applications with Software Asset Management and create software requisitions directly on the external procurement applications. Software Asset Management tracks these requisitions and automatically generates entitlements or entitlement import errors after these requisitions are received on the external procurement application.
      - Install Asset Management - Procurement Integration -- You can install the Asset Management - Procurement Integration application (app-itam-procurement-integration) from the ServiceNow Store.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:
        
        Components installed with Asset Management - Procurement Integration -- Several types of components are installed with activation of the Asset Management - Procurement Integration application, such as tables and scheduled jobs.
      - Domain separation and Asset Management - Procurement Integration -- Domain separation is supported for Asset Management - Procurement Integration. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
      - Integrating with Coupa -- Integrating Coupa with Software Asset Management helps you create software requisitions directly on Coupa. Software Asset Management tracks these requisitions and automatically generates entitlements or entitlement import errors after these requisitions are received on Coupa.
        
        Create a Coupa integration profile -- Create a Coupa integration profile to verify the status of the procurement-scheduled jobs, entitlements, and entitlement import errors created through this profile.
        
        Create a requisition on Coupa through Procurement application -- Create software requisitions directly on Coupa through the ServiceNow Procurement application to purchase software.
        
        Reference data synchronization -- For a successful integration of Coupa with Software Asset Management, you must synchronize the following reference data types on both the ServiceNow Procurement application and Coupa.
      - Deleting an external procurement application integration profile -- If you want to stop using an external procurement application for creating software requisitions through Software Asset Management, you can delete the integration profile.
    - Domain separation and Procurement -- Domain separation is supported in Procurement processing. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  - Product Catalog -- The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset. Asset managers use the product catalog as a centralized repository for model information.
    - Components installed with Product Catalog -- The following components are installed with the Product Catalog plugin.
      - Tables installed with Product Catalog -- Product Catalog plugin adds the following tables.
      - Roles installed with Product Catalog -- Product Catalog plugin adds the following roles.
      - Script includes installed with Product Catalog -- Product Catalog plugin adds the following script include.
      - Client scripts installed with Product Catalog -- Product Catalog plugin adds the following client script.
      - Business rules installed with Product Catalog -- Product Catalog plugin adds the following business rules.
    - Models -- Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.
      - Model form fields -- There are fields on the Model form that apply to all types of models.
      - Create hardware models -- Use hardware models to track equipment assets such as servers and racks. You can create a new hardware model.
        
        Add compatible models to a hardware model -- On a hardware model record, you can add compatible hardware models, giving you a good method for tracking hardware assets that can work together.
        
        Add substitute models to a hardware model -- On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.
      - Create consumable models -- Consumables are items that are tracked as a group, not individually. An example of consumable items is computer keyboards.
      - Bundled models -- A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.
        
        Add model components to a bundle -- Add model components to a model as needed, for example, when you upgrade a bundle to include additional assets.
        
        Remove model components from a bundle -- Remove a component from a bundled model, for example, when you want to replace it with a different component.
        
        Publish bundled models to product catalog -- You can publish bundled models to the product catalog to make the bundled models available in the service catalog.
      - Software models -- Software models are created as part of the asset management process. You can create product models for software from the product catalog, but you cannot administer all aspects of the software models.
      - Create application models -- You can create application models that can be managed and tracked within a Scrum development process.
      - Work order models -- When work management is activated, the ServiceNow platform adds the Work Order Models and Work Task Models modules to the product catalog.
      - Models created for VMware support and Amazon EC2 -- When you activate Orchestration for VMware and Amazon EC2, the system creates models automatically.
      - Add skills to a model -- You can associate skills with any model. Creating associations between skills and models is helpful if you are using work management and want to assign tasks to agents based on their skills with specific models.
      - Publish models to the hardware or software catalog -- You can publish models to the hardware or software catalog to make the models available in the service catalog.
      - Delete models -- If a model is no longer needed, you can delete it as long as no assets or configuration items use the model.
    - Vendor catalog items -- The vendor catalog is a list of goods available from different vendors.
      - Synchronize information -- Certain information is synchronized between models, product catalog items, and vendor catalog items.
      - Create a vendor catalog item -- Create a vendor catalog item to associate product models with a vendor.
        
        Link an item to the hardware catalog -- After you create a vendor catalog item, link the item to the hardware catalog for viewing.
        
        Link an item to the software catalog -- After you create a vendor catalog item, link the item to the software catalog for viewing.
        
        Publish an item to the hardware catalog -- After you create a hardware item for the vendor catalog, publish it to the hardware catalog for viewing. The hardware catalog is a section within the service catalog.
        
        Publish an item to the software catalog -- After you create a software item for the vendor catalog, publish it to the software catalog for viewing. The software catalog is a section within the service catalog.
      - View a vendor list -- You can view a list of vendors from the product catalog.
    - Product catalog items -- Product catalog items are hardware and software that you can track and offer in the service catalog.
      - Create a product catalog item -- Create hardware and software product catalog items to include in the product catalog and the service catalog.
      - Activate a product catalog item -- Activate a product catalog item to make it available in the product catalog and the service catalog.
      - Deactivate a product catalog item -- Deactivate a product catalog item to remove it from the product catalog and the service catalog.
      - Import a Product Catalog item -- Import a hardware and software product catalog item from one ServiceNow instance to another ServiceNow instance to include it in the product catalog.
    - Model categories -- Model categories associate CI classes with asset classes. Model categories are part of the Product Catalog application.
      - View model categories -- Default model categories are included with product catalog. You can view a list of default categories and the categories that you created.
      - Create model categories -- You can add custom model categories for your instance.
      - Create assets manually -- The ServiceNow AI Platform does not create an asset automatically under certain conditions. You can create an asset manually as needed.
      - Edit model categories -- All default model categories can be edited, except for the Contract model category. You can edit any custom model categories that you created at any time.
      - Delete model categories -- If a model category is no longer needed, you can delete it.
    - Domain separation and Product Catalog -- Domain separation is supported in the Product Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

title	Asset Management
locale	en-US
release	brazil
bundle	itam
doc_type	toc